Beresfords Brentwood reviews

Hi Kristina, We very much appreciate you posting your recent review. It's great that you have been working with our lettings team in Brentwood for the last 3 years and find their approach both helpful and professional. I know they will be very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for providing us with your recent review. I am pleased that Lauren was able to assist you efficiently and swiftly with your queries and questions. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Richard Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Millie Many thanks for posting your recent feedback. I am pleased that our lettings team in Brentwood have provided you with the right support and information, answering any queries or questions you may have regarding renting out your property. We hope to continue our working relationship with you going forward and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Ricky Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Genna, Thank you for taking the time to leave such a great review for Carl and his team at our Brentwood office. Your 5 star award and positive comments will be much appreciated as the guys are all committed to providing the best possible customer care. They will do everything within their power to ensure the transaction goes through as smoothly as possible, from the first point of contact through to exchange and completion. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Thanks for providing your feedback. I’m pleased that Abby assisted you effectively throughout the tenancy process and that everything proceeded smoothly for you.Steven Bond Managing DirectorResidential Lettings

Hi Debbie I just wanted to say thank you personally for taking the time to leave a 5 star regarding the service provided by our lettings team in Brentwood. It is great that you have been using our service for many years and would recommend us to others. Steven Bond Managing Director, Residential Lettings

Hi Sheniz, Thank you so much for your 5 star review and positive comments, they are much appreciated. With many years of experience, Stuart and his team at our Brentwood office will do all possible to ensure your transaction goes through smoothly, keeping you updated throughout the process. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

ShellyHaving read the contents of your review I was naturally concerned in terms of some of the comments made and have therefore investigated the matter further. As a result I felt it appropriate to reply as follows.Firstly it's worth mentioning that our internal system records all notes in chronological order and they cannot then be amended in any way.After your offer to rent the property was provisionally accepted on the 17th October our standard Terms of Business were sent on to you by email on the same day. We spoke to your partner Mr Slater to inform him of this and he said they would be returned to us the following morning. Unfortunately they were not returned as promised and we spoke to your partner Mr Slater again and he promised to email them back later in the day (Friday). Once again this did not happen and we contacted Mr Slater towards the end of the day and he said he would drop them in to our office on Saturday morning. By 12 midday on Saturday we had heard nothing so contacted Mr Slater who said he was not able to come in on Saturday but would try to deal with this on Monday. We explained to Mr Slater that we could not progress the transaction any further because the standard documentation required had not been returned despite numerous promises to do so. We also explained to him that we would need to update the relevant landlord regarding the situation. At that point Mr Slater responded by saying 'forget it, don't worry about the house'. We spoke to the landlord who, based on the series of events and Mr Slaters most recent comments decided to enter into negotiations with other interested parties. We did speak with you personally on this matter on the Monday and you asked to view another property we had available and a viewing appointment was arranged for the same afternoon. However although our staff attended as arranged you failed to turn up for the appointment. In summary our Terms of Business form part of the application process for a tenancy and within these we clearly outline what is required of tenants to ensure they put themselves in the best possible position to secure the property. They also outline our legal responsibilities to both landlords and tenants, hence why we cannot proceed further until they have been read, signed and returned. Naturally the landlord became concerned at the length of time taken to return them. Normally motivated tenants will ensure all related paperwork is returned within the specified timeframes hence why a decision was made to then negotiate with other interested parties. I'm sorry that on this occasion you felt aggrieved by our actions. However our staff were merely following the same process that is adopted on every transaction that we deal with and trying to comply with our related legal responsibilities. I hope that my explanation helps provide a clearer overview of our companies position regarding this matter and take this opportunity to wish you every success in your search for an alternative property.

Hi Colum, Thank you very much for taking the time to provide your feedback and I was pleased to read that your experience of dealing with Beresfords has been a positive one. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Sue It's so nice to read such positive comments from a long-standing client. It is great that we have been acting as your letting agent for the last 14 years and I just wanted you to know that we never take your business for granted, and very much appreciate the ongoing custom that you have provided to us over so many years. Steven Bond Managing Director - Residential Lettings

Hi Barry Thank you for providing us with your feedback. We are pleased that you have been happy with the service we have provided and that you found our staff to be friendly and efficient. We all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Darren,We very much appreciate your feedback following your recent dealings with Hannah Grant. It's great that you found the check out process following expiry of your tenancy easy and efficient and that your deposit was refunded in full within a very short space of time. I know that Hannah will be very grateful for your kind words. I would be keen to find out a little more about your experiences as a tenant in general during your tenancy following the other comments made within your review. Please feel free to email me directly: sb@beresfords.co.uk.Steven BondManaging Director - Residential Lettings

Hi Jamie, Many thanks for the great review for the team at our Brentwood office, and in particular Stuart and Domani. With many years of experience, the process would have been made easier by the sales team as they are best placed to problem solve in order to get the transaction through as smoothly as possible. Your 5 star award and positive comments are much appreciated and we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Lyndsey,Many thanks for the great review for Stuart, Manager of our Brentwood office. With many years of experience, you would have been in very safe hands. From the first point of contact, Stuart will do everything within his power to ensure a transaction goes through smoothly, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager

Hi JosieWe appreciate you providing us with your feedback. I am pleased that our local lettings team have remained in touch with you on a regular basis during your search for a suitable property. Hopefully we can assist you again at some point in the future.Steven BondManaging Director - Residential Lettings

Hi SandraThank you for finding the time to provide us with your feedback. I am pleased that Amy has always adopted a professional approach when visiting the property which you rent. I know she will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Geoffrey Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi VeronicaMany thanks for posting your review. It is great that you have been happy with the service Grace has provided and that she dealt with your issue quickly and efficiently. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi CristinaThank you so much for posting your recent review. I am pleased that your recent experience when dealing with our lettings team was a positive one. We appreciate that the application process for a tenancy can often prove stressful and always try to do all that we can to make this as stress free as possible for our customers. I know that Lizzie and Abby, as well as the rest of the team will be very grateful for your kind words. Steven Bond - Managing DirectorResidential Lettings

Hi PreciousThanks for taking the time to provide us with your feedback. I am so pleased that following your recent dealings with us your experience was very positive. We invest heavily in both training and development of our internal processes to ensure our clients' journey is as smooth and stress free as possible. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings