Every review we hold for the Harold Wood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBuying our first property was big step and thanks to Beresfords Harold Hill, the whole process was made so much easier. From start to finish, everything was handled smoothly and professionally, which gave us great confidence throughout. Kimberley was particularly outstanding always helpful and responsive, making what could have been a stressful experience completely stress-free. We’re truly grateful to the entire team at Beresfords Harold Hill for their guidance, and excellent service. It really made our first home purchase a wonderful experience.
Sahil · 5 March 2026
Agent replied · 26 March 2026
Many thanks Sahil for posting your 5 star award for Kimberley and her team at our office in Harold Wood. You will have been in very sale hands as the team all pride themselves on the quality of their customer care, guiding and supporting from the first point of contact. It is pleasing to hear they found you a suitable property to purchase and once the sale was agreed, you would have been kept fully informed as the transaction progressed through to exchange and completion. We wish you many happy years in your new home and hope we can be of further help in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
GoogleMe and my sister would like to say a massive thank you to Hannah Grant (Branch Coordinator, Residential Lettings), who recovered a final rent payment which was due to us. The tenant was refusing to pay!!! Hannah had to deal with a rude tenant that was clearly in the wrong. Although the tenant did eventually apologise and agreed to pay the rent, we are sorry that Hannah had to go through this and appreciate everything she did to get the matter resolved. Many thanks again Hannah Grant!!!
Natasha · 28 May 2024
Agent replied · 26 August 2024
Hi Natasha
Thanks so much for taking the time to provide us with your feedback following your recent dealings with us. I am pleased Hannah managed to deal with a delicate situation effectively, but it's great that she resolved everything to your satisfaction. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleGreat Estate Agent team, who delivered a quick sale, at the right price.
Beresford in Harold wood are a great estate agent in the local area, as proven by their online statistics. This team market lots of properties in Harold wood , achieving quick sales and the closest in reaching the right asking price of the properties, commission was reasonable at 1%.
The Branch manager, Kimberley understood my needs in trying to find the right buyer for my late father's home. Her team treated the house as their own home. Farran (superstar) in particular, cleaned the kitchen floor if it became dirty after viewings. Farran provided me with regular feedback from each visit. The office provided a steady supply of people to view the house over a 3 month period.
The fact that the office was local enabled us to drop in & discuss progress on a regular basis too. Kimberley was excellent in managing the administration of the house sale through the solicitors to completion.
Thank you for your outstanding service
Vanessa · 26 March 2024
Agent replied · 31 May 2023
Hi Vanessa,
Thank you for taking the time to share your recent experience with our Harold Wood office. Kimberley, our Branch Manager, has many years of experience and together with Farren, they are focused upon delivering the best possible customer care. You would have been in very safe hands as your transaction progressed, receiving the best guidance and support every step of the way. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleI can and will always refer future home sellers to contact Beresfords and in particular Kimberley Money, if possible.
She was extremely helpful when appraising my house. She listened to what I wanted and more importantly why I wanted to move.
At this time, and after considerable chats with my children, I have reluctantly decided not to sell. However, I will most certainly keep Kimberley's details in case circumstances change and I require her expert advice.
Thank you for all your help.
Barbara Head.
Barbara · 26 March 2024
Agent replied · 6 July 2023
Hi Barbara,
Thank you for taking the time to post your 5 star review and kind comments for Kimberley, Branch Manager at our office in Harold Wood. You will have been in very safe hands as Kimberley is dedicated to providing the best possible customer care. She will have been empathetic to your circumstances, offering guidance and support, should you decide to go ahead in the future. Thank you for sharing your experience, it is much appreciated.
Alison Horsley, Customer Care Manager
★★★★★ 5/5
GoogleI’m currently in the process of selling my home with Beresfords, and so far they have always been at the other end of the phone/email to help with whatever is needed. Abby Dodgson has gone above and beyond with helping me and easing my nerves with the sale. Thanks Abby!
Z · 26 March 2025
Agent replied · 26 March 2026
Many thanks for the 5 star award for the team at our office in Harold Wood and in particular Abby, your main point of contact as your sale progresses. The team will guide and support throughout the journey, working proactively to ensure … More
★★★★★ 5/5
GoogleWe recently bought our home through Beresfords, and honestly, we can’t thank them enough. As buyers, we weren’t even their direct clients, but Kimberley, Farran and the team went above and beyond to make sure everything moved forward. …
Mojisola · 22 July 2025
Agent replied · 29 December 2025
Many thanks Mojisola for the fantastic feedback for Kimberley, Farran and the team at our office in Harold Wood. The team pride themselves on the quality of their customer care and will do all possible to ensure a transaction goes through … More
★★★★★ 5/5
GoogleRecently sold our flat with Beresfords Harold wood, such a supportive, friendly and professional team to guide us through from start to end! Thank you to Kimberly, Farran and Abby!
Shauni · 30 September 2025
Agent replied · 29 December 2025
Hi Shauni,
Many thanks for sharing your experience regarding your recent dealings with my colleagues at our Harold Wood office. The ladies are all focused upon providing the best possible customer care and will appreciate your 5 star award and kind comments. They will look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleMyself and my brother are currently in the process of potentially renting our property and going on to find our own flats. As you can imagine the process can be overwhelming, with so many factors to consider and Chris was one of the first agents I reached out to for direction when setting off on this process. He is professional, has a wealth of knowledge and is a kind person who really cares about his clients. His always on hand to answer our questions and continues to be a great support. I can’t recommend him enough.
Ashleigh · 26 March 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave such a great review for Chris who is based at our office in Harold Wood. With many years of experience, you would have been in very safe hands with Chris. He will offer guidance and support throughout the process, explaining the different options available to you. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Thank you for the recommendation.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI met up with Chris from Beresfords Harold Wood office which is located close to the station after arranging an appointment through the office. I received a confirmation call in the morning and again when Chris was in his way. I am thinking of marketing and wanted an overview of the market and a valuation of my property which has some unusual characteristics.
First of all Chris explained his background in the industry and his relevant experience in the market in the area my property is located which immediately gave me confidence.
Chris came with a folder packed with information tailored specifically for my property with an overview of the market and recent property transactions together with recent comparables that match the characteristics of my property within a relevant search area.
He was careful to listen to the information I gave him and asked all he pertinent questions that would be relevant to a prospective buyer.
Chris outlined the services offered by Beresfords and the benefits of their multi branch agency, and they explained the marketing strategy that he thought would attract the highest price.
He was able to give me a guide figure based on his research but asked that I gave him the opportunity to confer with his colleagues in the office and neighbouring branches where he thought possible buyers would come from.
He made the promised follow up call to confirm his thoughts within 24 hours and advised that written confirmation would be sent out by the end of the day.
I am still yet to decide on if and when I will market, but based on the shallow and unconvincing pitches I have had from other estate agents in the past I am fairly certain if I do come to the market I will speak with Chris first.
Ian · 26 March 2023
Agent replied · 31 May 2023
Hi Ian,
Thank you for taking the time to post your 5 star award and detailed comments regarding the service extended to you by Chris, the Assistant Manager at our Harold Wood office. With many years in the industry, Chris is perfectly placed to tailor a marketing strategy specific to your requirements, in order to generate maximum interest. He will guide and support throughout the journey, keeping you updated every step of the way. Thank you for sharing your experience, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleA big thumbs up to Chris Clarke and Dan Bourne on my purchase of a property on the Kings Park Estate, Harold Wood. I found them both to be extremely knowledgeable, courteous at all times (despite my daily visits :)) always professional and super responsive. I offered in the middle of July 21 and I pleased to say with their hard work especially Chris I managed to completed on deadline day on the 30th September 2021 saving me a bundle. Keep up the good work guys it was a pleasure doing business with you!!!
Rickster · 26 March 2022
Agent replied · 31 May 2023
Many thanks for the great review for Chris and Dan from our Harold Wood office. With many years of experience, your purchase would have been in very capable hands. I have no doubt Chris would have worked tirelessly on your behalf in order to beat the stamp duty deadline, keeping you regularly updated throughout the transaction. Your 5 star award and kind comments are much appreciated. We wish you many happy years in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleWe just bought our first property and got keys yesterday, being first time buyer were recommended by a family member who had bought property from Beresfords Harold hill last year. Was highly recommended to use their services. I must say about Farran Deal's professionalism and knowledge of property market was of great help. Whole process of buying our first property was so smooth and well managed really happy 😊 with their amazing service.
Highly recommend. (Farran Deal & Kimberley Money.
Thanks to whole team of Beresfords Harold Hill
Muhammad · 26 March 2025
Agent replied · 11 November 2024
Hi Muhammad,
Many thanks for posting your 5 star award for the team at our office in Harold Wood and in particular Farran and Kimberley, you main points of contact. I am pleased to hear you were equally impressed by the level of service extended to you as I know how hard the team work to ensure the moving process is as stress-free as possible. We wish you many happy years in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI always think that Estate agent's jobs are just scheduling viewings and passing information between parties. However, the Harold Wood team even went extra extra miles to help me and the sellers. Many thanks to Kimberly, Freja and especially Farran, who has been been with me from day 1. Highly recommend their services !!!
Quynh · 26 March 2024
Agent replied · 26 August 2024
Hi Quynh,
Thank you for taking the time to post your 5 star award for the sales team at our office in Harold Wood. The team are all dedicated to providing the best possible customer care, guiding and supporting from the first point of contact. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleHappy New Year to the Beresford agency.
We wish you prosperity in your work in the new year 2026.
We are sincerely grateful to Farran and Kulbir and the entire team for their excellent work and help to us, who responded to any of our questions.
Sincerely, the family Mandryk ♥️
Inna · 1 January 2026
Agent replied · 26 March 2026
Hi Inna,
Many thanks for the 5 star award for the sales team based at our office in Harold Wood. The team are dedicated to providing the best possible customer care and will appreciate you sharing your experience. We wish you a wonderful 2026 and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 1/5
GoogleHi All to who would be buying a property please keep your eyes and ears open !! BERESFORD'S are really good in providing and dealing for property but please avoid Harold wood branch where 2 persons mr Clarke and mr Danielle are unprofessional rude and to my knowledge CHEATED for a house deal .
Proper process not followed and on top of that manipulated things and when asked were very rude and adamant and tried to cover each other ....I recommend Beresfords as a quality brand and the Director is a gem of a person but be alert about Harold wood branch ...had one of the worst and nightmare with them!!NegativeProfessionalism
Rakesh · 27 August 2021
Agent replied · 31 May 2023
Hi Rakesh,
I have read you recent review and am naturally concerned and disappointed with the comments made within.
Following a detailed appraisal of your file, I can confirm our internal notes appear to outline a different view to your own with regards to how events unfolded throughout this transaction. These notes are recorded in real time as matters progress and cannot be amended thereafter.
Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Whilst it is in our interest to put forward any offers to a seller, it is ultimately the seller’s choice when deciding which purchaser to go with as our Operations Director, Mark Lawrinson, has explained to you. A seller’s decision will usually be based on the amount offered and the purchaser’s buying position. Unfortunately in this case, the seller decided to go with another party.
We continue to keep you fully informed of suitable property as it becomes available. Please do let us know should you see anything else of particular interest and we would be happy to make the necessary viewing arrangements.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleChris was absolutely brilliant. We had 4 agents value our property, and Chris was the only agent that came prepared with comparable properties on the market, and pictures of what our property looked like when we bought it. He is very friendly and extremely knowledgeable about properties in the area and we wouldn't hesitate to recommend Chris's service. Unfortunately circumstances have meant we cannot use Chris this time, but we would certainly be giving him a call in the future.
Adam · 31 May 2021
Agent replied · 31 May 2023
Hi Adam,
Thank you for taking the time to leave such a great review for Chris who is based at our Harold Wood office. Chris will really appreciate your 5 star award and kind comments as he works hard to deliver the best possible customer service. Any potential sale would be in very safe hands with Chris, having worked within the industry for many years. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleBeresfords obtained lots of offers for my property and a good price significantly more than the initial asking price. Chris Clarke and the team were very professional and always returned phone calls the same day. They accurately recorded details discussed and worked hard to overcome any problems. As well as Chris, Kimberley and Tom deserve a mention for their help when Chris was on leave.
Wendy · 26 March 2023
Agent replied · 31 May 2023
Hi Wendy,
Many thanks for taking the time to post your 5 star award for Chris and the team at our office in Harold Wood. With many years experience, you will have been in very safe hands. The team will do everything within their power to generate maximum interest in order to achieve the best possible asking price. We really appreciate your positive comments and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 1/5
GoogleHi All to who would be buying a property please keep your eyes and ears open !! BERESFORD'S are really good in providing and dealing for property but please avoid Harold wood branch where 2 persons mr Clarke and mr Danielle are unprofessional rude and to my knowledge CHEATED for a house deal .
Proper process not followed and on top of that manipulated things and when asked were very rude and adamant and tried to cover each other ....I recommend Beresfords as a quality brand and the Director is a gem of a person but be alert about Harold wood branch ...had one of the worst and nightmare with them!!
RV · 26 March 2021
Agent replied · 10 December 2024
Hi Rakesh,
I have read you recent review and am naturally concerned and disappointed with the comments made within.
Following a detailed appraisal of your file, I can confirm our internal notes appear to outline a different view to your own with regards to how events unfolded throughout this transaction. These notes are recorded in real time as matters progress and cannot be amended thereafter.
Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Whilst it is in our interest to put forward any offers to a seller, it is ultimately the seller’s choice when deciding which purchaser to go with as our Operations Director, Mark Lawrinson, has explained to you. A seller’s decision will usually be based on the amount offered and the purchaser’s buying position. Unfortunately in this case, the seller decided to go with another party.
We continue to keep you fully informed of suitable property as it becomes available. Please do let us know should you see anything else of particular interest and we would be happy to make the necessary viewing arrangements.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleChris was absolutely brilliant. We had 4 agents value our property, and Chris was the only agent that came prepared with comparable properties on the market, and pictures of what our property looked like when we bought it. He is very friendly and extremely knowledgeable about properties in the area and we wouldn't hesitate to recommend Chris's service. Unfortunately circumstances have meant we cannot use Chris this time, but we would certainly be giving him a call in the future.
Adam · 26 March 2021
Agent replied · 26 August 2024
Hi Adam,
Thank you for taking the time to leave such a great review for Chris who is based at our Harold Wood office. Chris will really appreciate your 5 star award and kind comments as he works hard to deliver the best possible customer service. Any potential sale would be in very safe hands with Chris, having worked within the industry for many years. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleCharlie from Beresford has been very helpful with our moving to the new property. He quickly responds to our inquiries. Highly recommended him & the Beresford team.
KC · 26 March 2025
Agent replied · 10 December 2024
Thank you for your feedback and it's great that you found Charlie helpful throughout your recent dealings with him. We very much appreciate the fact that you would not hesitate in recommending the lettings team to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleChris was quick to respond to my enquiry in getting a valuation. He was flexible in his approach as I was self-isolating with Covid so he provided a virtual valuation. The service Beresfords offer is comprehensive and Chris gave me the time needed to decide what was my best option at this time without pressure. Whilst I opted not to sell this year I will consider Beresfords in the future.
Danielle · 26 March 2022
Agent replied · 31 May 2023
Hi Danielle,
Many thanks for taking the time to post your 5 star award for Chris and the team at our office in Harold Wood. The team are focused upon providing the best possible customer care and will tailor their approach dependent upon circumstances. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleOur experience dealing with Beresfords of Harold Wood for the sale of our house was excellent, and I can not praise them enough. Kimberley,Farran and Fria helped me through every stage, making the whole process as smooth as possible. Thank you so much Margaret &Derek
Margaret · 26 March 2024
Agent replied · 26 August 2024
Hi Both,
Thank you for the great review for the team at our office in Harold Wood. The ladies work really hard to ensure the moving process is as stress-free as possible, guiding and supporting throughout the transaction whilst keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleExtremely efficient and professional, provided great guidance throughout the process. Abby was fantastic and extremely helpful.
Gabriel · 9 April 2025
Agent replied · 26 March 2026
Hi Gabriel,
Many thanks for taking the time to leave your 5 star review for Abby who assists our Harold Wood office. Abby is dedicated to providing the best possible care, … More
★★★★★ 5/5
GoogleFarran has been a true delight to work with on the sale of my property. She is a fantastic communicator, assertive, enthusiastic and knowledgable. When discussing negotiations she demonstrated a great deal of common sense, which is a rare asset these days. Credit to Beresfords for good training and I’m sure she’ll go very far!
John · 26 March 2023
Agent replied · 31 May 2023
Hi John,
Many thanks for the great review for Farran who is based at our office in Harold Wood. I am pleased you were impressed with the level of service received as Farran works hard to provide the best possible customer care, guiding and supporting throughout the journey. Your 5 star award and kind comments are much appreciated and we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleExcellent service I must say. Lauren was very helpful and polite.
Kelechi · 26 March 2025
Agent replied · 26 August 2024
Hi Kelechi
I am pleased that you were impressed with the service extended to you by our local lettings team, and in particular Lauren. We are all grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
