Every review we hold for the Harold Wood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had an excellent experience dealing with the guys at Harold Wood The circumstances of the house sale were difficult but they managed to make it bearable for us. Big shout out to Chris and Holly......they were instrumental in us buying the house. Would easily recommend their services as you will not be disappointed.
Thanks guys for your support. We got us a good house!!
Fiona · 31 May 2020
Agent replied · 31 May 2023
Hi Fiona,
Thank you so much for the great review for the team at our office in Harold Wood, and in particular Chris and Holly. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will very much appreciate your 5 star award and positive comments and look forward to assisting you again in the future. Thank you for the recommendation.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleWe opted to use Beresfords Harold Wood due to Chris's enthusiasm and passion, and a competitive fee. Beresfords worked hard on our behalf, and when our original purchaser's pulled out at the 11th hour, Kimberley and Farran rolled up their sleeves and soon found us another buyer. They made us feel like we were their only clients, and we were particularly impressed with Farran, knowing that we were starting to get rather anxious due to the aborted sale, she constantly updated us with information and reassurance, and promptly answered any queries that we had. Huge thanks to all, we would definitely recommend them.
Michael · 26 March 2024
Agent replied · 31 May 2023
Hi Michael,
Thank you for taking the time to post your 5 star award and kind comments for the team at our office in Harold Wood. The team are all focused on delivering the best possible customer care, guiding and supporting throughout the process whilst keeping clients regularly updated. They work hard to find suitable buyers and will have done everything within their power to ensure another was found promptly. Thank you for your recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleMy experience with Charlie was amazing.
Rumaisa · 26 March 2025
Agent replied · 26 March 2026
Hi Rumaisa
Thank you so much for posting your review. I am glad that Charlie was helpful during your recent dealings with him. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAbsolutely great Estate Agents! I would highly recommend them without hesitation. From start to finish the service was excellent! Chris and the whole team, were extremely helpful and professional throughout.
Gavin · 29 November 2025
Agent replied · 29 December 2025
Hi Gavin,
Thank you so much for posting your recent feedback. It's great to know that our lettings team in Harold Wood have provided you with a great service and that you would not hesitate in recommending them to others. I know the whole team will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBest estate agents in the area. Dan and his team were incredibly accommodating from start to finish with our purchase. The level of service was quick, efficient and professional throughout. Highly recommend if you’re looking to buy/sell with qualified and experienced estate agents, especially when comparing to other less organised competitors in the Harold Wood area.
Jack · 26 March 2021
Agent replied · 31 May 2023
Hi Jack,
Many thanks for the great review for Dan and his team at our office in Harold Wood. With many years of experience, your purchase would have been in very safe hands. The guys will do all possible to ensure a transaction goes through smoothly, keeping all parties updated throughout the process. Your 5 star award and kind comments are much appreciated. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleI was extremely happy with the service I received from Chris and his team at Beresfords, Harold Wood. They were always professional and friendly and always returned my calls promptly. I would definitely recommend them to my family and friends.
Linda · 26 March 2023
Agent replied · 31 May 2023
Hi Linda,
Thank you for your 5 star award and kind comments for our office in Harold Wood. I am really pleased to hear you were happy with the level of service extended to you. We strive for excellence and are always looking at ways in which to improve the service we offer. Your feedback is much appreciated and we look forward to assisting you again in the future. Thank you for the recommendation.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleKimberley has been absolutely brilliant all the way through my sale and purchase. Always available to speak to and always gets back to me. Above and beyond the service I expected. Thank you to all at the Harold Wood team.
Jo · 26 March 2023
Agent replied · 31 May 2023
Hi Jo,
Many thanks for the great review for the team at our office in Harold Wood and in particular Kimberley, our Branch Manager. Kimberley is focused on providing the best possible customer care, from the first point of contact through to exchange and completion. She will guide and support throughout the journey, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleBeresfords were friendly, helpful and quick to respond, unlike several other estate agents we contacted. We chose to rent via Beresfords as we are confident in their customer care and professional service. In particular, Cameron has been fantastic in answering our queries and sharing his knowledge of the area.
Margaret · 26 March 2022
Agent replied · 31 May 2023
Hi Margaret,
Thank you so much for finding the time to post your review, including the relevant feedback. I am pleased that you were impressed with the service offered by our local lettings team. As part of our ongoing training and development of staff we instil a strong emphasis on high levels of customer care, so I was pleased to read that on this occasion we delivered as intended. I know the entire team, but especially Cameron will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleIt was very difficult to find an appropriate property in Romford. Charlie from Beresfords helped me for me to succeed this task. Thank you Charlie!!!
Duminda · 26 March 2024
Agent replied · 26 August 2024
Hi Duminda
Thanks for your recent feedback. I am pleased that Charlie managed to find you a suitable property to rent and I hope that everything proceeds smoothly for you from this point onwards.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleReally good estate agents who kept in contact throughout the purchase. Chris and the team were really accommodating! Thanks to Chris for the great communication, and thanks to Farran for showing me around the property for the second time!
Nicolas · 26 March 2023
Agent replied · 31 May 2023
Hi Nicolas, Thank you for taking the time to post your 5 star award for Chris and the team at our office in Harold Wood. The team are all dedicated to providing the best possible customer care and will really appreciate you sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleWilliam, along with Charlie and Laura, provided excellent support throughout our house move. They were professional, responsive, and made the process much smoother.
Their clear communication and proactive approach kept everything on track, making a stressful move much easier. We really appreciate their help and would highly recommend them!
Abu · 26 March 2025
Agent replied · 26 March 2026
Hi Abu,
Thank you so much for taking the time to post your detailed review. It was great to read that Charlie, Hannah and Laura in particular were efficient and responsive whilst assisting you with your recent house move. I know they and the rest of the lettings team will all appreciate your kind words and 5-star rating. We wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleExcellent communication of sale progress, available when we needed feedback. Special mention to Daniel Bourne who was our point of contact from valuation of the house to completion of the sale. We were very pleased with the service. We will not hesitate to recommend Beresfords as Estate agents.
Michael · 26 March 2022
Agent replied · 31 May 2023
Hi Michael,
Thank you for taking the time to post your 5 star award for the team at our office in Harold Wood, and in particular Daniel, our Branch Manager. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion, keeping all parties updated throughout the process. They will really appreciate your kind comments and look forward to assisting you again in the future. Thank you for the recommendation. Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleBoth Kim and Chris at the Beresford branch were monumental in me buying my first home and I’m so thankful they were patient and helpful!
Thanks so much Kim, couldn’t have done it without your help! ☺️
Chanel · 26 March 2023
Agent replied · 31 May 2023
Many thanks Chanel for your 5 star award for Kim and Chris who are based at our office in Harold Wood. Both have many years of experience so you would have been in very capable hands. They will guide and support throughout the process, keeping in regular contact with all parties. We wish you many happy years in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleI’ve received a fantastic customer service experience from Tom Green. He’s been great at handling my (many!) questions and always with a quick turnaround time. I’ve found him to be really approachable, and consistently reliable, which makes the whole process feel super smooth. Thanks Tom!
Tiffany · 26 March 2022
Agent replied · 31 May 2023
Hi Tiffany,
Many thanks for the great review for Tom who is based at our Harold Wood office. Tom works really hard to provide the best possible customer service and will really appreciate your 5 star review and kind comments. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleMy husband and I viewed a property led by Abby and we were very impressed with her professionalism. For someone that appeared to be new to the industry, she was very knowledgeable. She was engaging and showed inquisitiveness in asking about …
Sharmin · 22 April 2025
Agent replied · 26 March 2026
Hi Sharmin,
Many thanks for taking the time to post your 5 star award and kind comments for Abby at our Harold Wood office. Abby is dedicated to providing the best … More
★★★★★ 5/5
GoogleBeen a pleasure working with Beresfords on my purchase. I have liaised with a few people but Abby in particular has been amazing! She gave me regular updates, supported with troubleshooting issues and took the time to explain things I …
Nicole · 22 April 2025
Agent replied · 26 March 2026
Many thanks Nicole for taking the time to post your 5 star award for the team at our office in Harold Wood and in particular Abby, your main point of contact. Abby is dedicated to providing the best possible customer care and will … More
★★★★★ 5/5
GoogleHad an amazing experience with Farran and the team really looked after us all the way through
Jaz · 26 March 2024
Agent replied · 6 July 2023
Hi Jaz,
Many thanks for the 5 star award for Farran and the team at our office in Harold Wood. I am pleased you were impressed with the level of customer service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager.
★★★★★ 5/5
GoogleGood experience. Agent was knowledgable and pro active. Did not proceed with marketing my property at this time. However would not hesitate to engage Beresfords if I do in the future.
Andrew · 26 March 2023
Agent replied · 31 May 2023
Hi Andrew,
Thank you for taking the time to post your 5 star review for our office in Harold Wood. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleRecently sold my flat with beresfords and I couldn’t praise the team at this branch more highly ! Very helpful from start to finish
Ricky · 30 September 2025
Agent replied · 29 December 2025
Many thanks Ricky for your 5 star award for the team at our office in Harold Wood. The team are all focused on delivering the best possible customer care, working proactively once a sale is agreed to ensure it goes through to exchange and completion. They will appreciate your kind comments and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 1/5
GoogleRude member of staff on a viewing and unprofessional we all have bad days but no excuse for today
S · 30 October 2025
Agent replied · 29 December 2025
It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me with more information and I will be happy to investigate accordingly.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI had my house valuation done this week. Chris Clarke was very professional and offered valued advice and insights of the current market. The communication has been fantastic. I would highly recommend using their services.
Dana · 26 March 2022
Agent replied · 31 May 2023
Hi Dana,
Thank you for taking the time to post your 5 star award for Chris who is based at our Harold Wood office. With many years of experience, you would have been in very capable hands with Chris. I am pleased you were impressed with the level of service extended to you and that everything was explained clearly throughout the process. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleWe had an absolutely fantastic experience with Beresfords and couldn’t be happier with their service! From start to finish, the team was professional, communicative, and incredibly supportive throughout the entire process. …
Shanelle · 22 April 2025
Agent replied · 26 March 2026
Many thanks Shanelle for the great review for the team at our office in Harold Wood. The team are dedicated to providing the best possible customer care, from the first point of contact onwards. They will do everything within their power … More
★★★★★ 5/5
GoogleWe decided to use Beresfords after getting a couple of valuations, as they seemed to have the best knowledge of the local area, and really put forward a strong case as they held the market share of sales in the area. The valuation exceeded our expectation and after we saw the presentation and comparisons from Chris Clarke in the Harold Wood office we knew that what he was proposing could be achieved.
Once we decided to go with them the process was very quick, once all was confirmed they arranged photos, drafted up the advert, and listed all within a week. We had a lot of interested buyers booking viewings instantly, and within 2 weekends they sold it.
All through the process we have been treated kindly with regular updates and advice whenever needed, it’s fair to say they know their stuff.
When things got a little hairy Chris and Daniel helped by chasing things up and searching for answers well up the chain trying to get a solution in place that was agreeable to all… it’s been a long road but Chris and Daniel really helped us to keep going… the result? Today we managed to exchange on our sale and purchase!
We would recommend using Beresfords Harold Wood to all and we would use them again in future.
Stephan · 26 March 2022
Agent replied · 31 May 2023
Hi Stephan,
Many thanks for the great review for Daniel and Chris who are based at our office in Harold Wood. With many years of experience, you would have been in very capable hands. From the first point of contact, they will do all possible to achieve maximum interest, tailoring a market strategy specific to individual circumstances. Once a sale is secured, the guys will offer guidance and support throughout the journey, keeping all parties regularly updated.
Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Thank you for the recommendation.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleHaving been with Purple Bricks for 10 plus months, who were completely a waste of time, I signed with Beresfords who undertook accreditation with prospective purchasers prior to accepting appointments and within weeks I had sold knowing that all checks had been made so, unlike PB who did nothing to this extent, a very stressful year with PB had come to an end. The staff were proactive, understanding and kept me informed of all the steps prior to the house coming off the market. I would recommend this company who understood the stresses of selling and always kept me informed.
Jean · 26 March 2022
Agent replied · 31 May 2023
Hi Jean,
Many thanks for taking the time to leave your 5 star review for the team at our office in Harold Wood. With many years of experience, your sale would have been in very safe hands. The team will do everything within their power to ensure a transaction goes through as smoothly as possible, keeping all parties updated throughout the process. Your kind comments are much appreciated, we look forward to assisting you again in the future. Thank you for the recommendation.
Alison Horsley, Customer Services Manager.
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