Trusted Agent profile · Essex

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Beresfords reviews in Chelmsford, Brentwood, Basildon and 12 more

Q: Where are the Beresfords offices?

The 19 Beresfords offices, by town. Basildon: 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH. Braintree: 74A High Street, Braintree, CM7 1JP. Brentwood: 77-79 High Street, Brentwood, CM14 4RR, CM14 4RR. Chelmsford: 10 Duke Street, Chelmsford, CM1 1HL. Chelmsford (10 Duke Street): 10 Duke Street, Chelmsford, CM1 1HL. Colchester (145 High Street): 145 High Street, Colchester, CO1 1PG. Colchester (37 Long Wyre Street): 37 Long Wyre Street, Colchester, Essex, CO1 1JL. Dunmow: 27 High Street, Dunmow, CM6 1AB. Essex: 226 Hutton Road, Shenfield, Brentwood, Essex, CM15 8PA. Gidea Park: 85 Main Road, Gidea Park, RM2 5EL. Great Dunmow: 27/31 High Street, Great Dunmow, Essex, CM6 1AB. Harold Wood: 2 Queens Park Road, Harold Wood, RM3 0HJ. Hornchurch: 135, High Street, Hornchurch, RM11 3YD. Ingatestone: 122 High Street, Ingatestone, CM4 0BA. Maldon: 7 High Street, Maldon, CM9 5PB. New Homes & Lands Feed: 10 Springfield Lyons Approach, Springfield, springfield, CM2 5LB, Chelmsford, CM2 5LB. Upminster: 16 Station Road, Upminster, RM14 2UB. Witham: 29 Newland Street, Witham, CM8 2AF. Writtle: 1 St Johns Green, Writtle, CM1 3DZ, Chelmsford, CM1 3DZ.

4.7

★★★★★ Excellent

4,128 reviews across 19 offices and 3 platforms

www.beresfordsgroup.co.uk

Beresfords has 19 offices, in Chelmsford (four offices), Brentwood, Basildon, Braintree, Witham, Colchester (two offices), Essex, Dunmow, Maldon, Hornchurch, Ingatestone, Upminster, Gidea Park, Harold Wood and Great Dunmow (Essex). Together they have 4,128 reviews on three platforms, rated 4.7 out of 5 overall.

4.7 / 5

3,187

Reviews on Google

All 19 offices

5.0 / 5

Reviews on View Agents

All 19 offices

939

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Excellent, professional valuation. Very efficient and supportive staff, proactive in finding buyers and also very accommodating in assisting with slight ...Keith, 28 August 2016Read the review from sellers

Buyers1 review

5.0 / 5 I have been dealing with Beth Lawrence and she has been working hard to help me find a property to buy. Although I didn't find through Beresfords, I must say ...Natasha, 15 November 2016Read the review from buyers

Our offices

Beresfords's 19 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Gold award
Beresfords, Braintree
671st of 18,569 UK offices
Top 4%
Trusted Agent award
Beresfords, Chelmsford
1,036th of 18,569 UK offices
Top 6%
Trusted Agent award
Beresfords, Upminster
1,799th of 18,569 UK offices
Top 10%

Latest reviews from every Beresfords office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

All of the team at Beresfords Chelmsford are fantastic. Easy to contact, very helpful and always willing to go the extra mile. Working alongside Beresfords Chelmsford is always a pleasure.

Sarah · 28 May 2020 · Beresfords Chelmsford

Agent replied · 28 May 2023

Hi Sarah Thank you so much for the 5 star review for the team at our Chelmsford office. With many years of experience, the guys are focused on delivering great customer service and work really hard to ensure a transaction goes through as smoothly as possible. They will really appreciate your kind comments. Alison Horsley, Customer Services Manager

5/5

Google

Thank you so much to the team in Chelmsford Branch! Buying and selling can be such a daunting experience but with these guys on the case it felt effortless! Fantastic service throughout!

Kat · 28 May 2020 · Beresfords Chelmsford

Agent replied · 28 May 2023

Hi Kat, Many thanks for the great review for the team based at our office in Chelmsford. The team are dedicated to providing the best possible customer service and will do everything within their power to ensure a transaction goes through smoothly. Your 5 star award and positive comments are much appreciated. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

1/5

Google

Maybe alright if you are one of their clients. If you rent through them, get everything they say recorded or in writing. Expect to be patronised, expect to come second to the clients (landlords) and expect to pay more than you thought.

Steven · 28 May 2020 · Beresfords Chelmsford

5/5

Google

If you are looking for an Estate Agent that you can truly trust, look no further than Beresford’s. James Westbrook (Branch Manager) and his team are so professional and a delight to work with. I tried another agent, disastrous!! I now tell everyone to go to Beresford’s.

Bob · 28 May 2020 · Beresfords Chelmsford

Agent replied · 28 May 2023

Hi Bob Thank you for taking the time to leave a review for James and his team based at our Chelmsford office. I am really pleased that your experience was positive as the team work really hard to deliver the best possible customer service. They will very much appreciate your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

1/5

Google

Shocking, spent an hour driving around trying to find the property - no instruction from agent. Phone calls promised, never returned. Borderline moronic office staff with the customer service skills of a turnip. 'My fault' I couldn't find the property that their own agent could also not locate. Such a shame I wanted to rent a property then sell my own through Beresfords...lost this customer.

Catherine · 28 May 2020 · Beresfords Chelmsford

Agent replied · 28 May 2023

Catherine Having read the contents of your recent review I am sorry that you felt the attitude and approach of our staff was unacceptable and I have subsequently spoken to members of the team concerned. However to suggest that we provided no instructions regarding the location of the property you had arranged to view is in my view somewhat harsh. Whenever a viewing is arranged we always confirm this back by email in advance to the clients concerned. Also included is the full address and post code along with a Google map showing the location of the property concerned. In your particular case this was sent to you on the 3rd December at 12.47, three days before you were due to view. In almost every case this information proves sufficient for customers as they tend to locate the relevant property concerned via satellite navigation systems either on their mobile telephones or in a vehicle. In isolated cases where this proves an issue, our staff will always do their very best to try and assist. Of course it’s in our own interest and that of the landlords to make sure prospective tenants get to view the properties concerned. I’m sorry that on this occasion our performance failed to meet your expectations and I wish you every success in your search for a suitable property. Steven Bond Managing Director, Residential Lettings

5/5

Google

My experience of selling my home was not an enjoyable or easy process, but if it wasnt for the fantastic work from the team at Beresfords, Chelmsford it wouldn't of been a happy ending! They were on the phone every day chasing things up and getting things done. Amazing work! Thank you so much!

Lindsey · 28 May 2020 · Beresfords Chelmsford

Agent replied · 28 May 2023

Hi Lindsey, Thank you very much for taking the time to post your 5 star award for the team at our Chelmsford office. The team are focused on providing the best possible customer service and work really hard to ensure the moving process is as stress free as it can be, keeping all parties updated throughout the process. They will very much appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

1/5

Google

Beresfords I felt were to blame for a recent loss on a property purchase I attempted to make through them. I arranged a viewing on a Saturday morning and the viewing went great. The minute I left the property their offices were calling up applying pressure and mortgage/broker meetings that same day and that I had to go through finance checks, I said it wasn't convenient as I had 3 other viewings that afternoon, even so, I ended up cancelling my other viewings, having liked the property, I waited around for 3 hours for a 3pm slot with their in house broker. Spent an hour or so with them, passed all the financials, great. I said I would be putting an offer in Sunday morning 99% once I've gone over some figures, they said great, their offices would be around that morning for a call. Tried to call, no answer. Tried again, no answer. Finally got a call back but unfortunately missed this and called straight back at 13.10, again NO answer and was put forward to some sort of help desk who had no idea who the individuals I was after were. Left the call, sent emails asking for someone to get in touch ASAP as nobody seems to answer an I have an offer pending, another 24 hours passed, finally got through to someone 630pm Monday eve, and was told an offer was already accepted on the property from a different agent and was no longer available?! I was also told there were no records that I called their offices? I assured them and went into my phone and gave exact minutes of the calls I made, they still said no record of this. I was really disappointed and provided a higher offer for them to finally put to the seller, this of course was declined having accepted another offer already.. So all in all, nobody returning calls or acting with any sense of urgency caused the property to slip out of grasp via another estate agency. Fuming was an understatement. I since found out via another agency (now I don't know if this is true not not, given back stabbing is quite common with different agencies) that the seller wasn't impressed with Beresfords and had purposely picked another estate agency for the sale of this property due to sloppiness and slowness their end. Again, can't verify this.. But interesting nonetheless. I luckily have found a new property with Balgores who have been amazing so sadly will be avoiding Beresfords at all costs with future purchases/sales. Shame.

WJL · 28 May 2020 · Beresfords Chelmsford

Agent replied · 28 May 2023

Dear Will, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file, and your subsequent contact via phone and email with our Chelmsford branch, it would appear file notes outline a different view to your own in terms of how events unfolded throughout this transaction. Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Whilst it is in our interest to put forward any offers to a seller, it is ultimately the seller’s choice when deciding which purchaser to go with. Their decision will usually be based on amount offered and the purchaser’s buying position. Unfortunately in this case, the seller decided to go with another party. I would be keen to discuss this matter with you in more detail to gain a greater understanding of your frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

5/5

Google

Jane Mann at Ingatestone office gave excellent service and commitment to securing the completion of the sale both at work and when on holiday.

Alan · 17 April 2020 · Beresfords New Homes & Lands Feed

Agent replied · 22 October 2024

Hi Alan, Thank you very much for taking the time to post your 5 star award for Jane who … More

5/5

Google

We were very pleased with the service offered by Jane Mann as purchasers of a property marketed by Beresfords Country and Village. Jane made every effort to ensure that all ran smoothly. She chased solicitors on both sides, kept both sides …

Benjamin · 17 April 2020 · Beresfords New Homes & Lands Feed

Agent replied · 22 October 2024

Hi Benjamin, Thank you so much for taking the time to leave such a great review for Jane Mann from our Country & Village Division. Jane has many years of experience and … More

1/5

Trustpilot

Honestly AVOID AT ALL COSTS

Honestly AVOID AT ALL COSTS. Very friendly and helpful at first but as soon as you sign, useless!! All repairs take months and are fought against, repairs are a disgrace and shoddy. When requests are made they are ignored and then rude and sharp replies. As a pregnant woman, we asked to leave the property a couple of weeks early to avoid moving out during the week I give birth, no chance. But told repairs won’t be done because landlord is quarantined - if I quarantine, can I not pay rent? If you’re confident nothing will go wrong in your new house, may work well but I hope you don’t have questions or requests!!

Danielle · 16 March 2020 · Beresfords Essex

5/5

Google

A good letting agent, Adam , Alex and Aimee were very professional. This will be the second time we have let with them.

Brian · 12 January 2020 · Beresfords Brentwood

5/5

Google

Had a great experience with the lettings team particularly with Alexandria Wellington and Aimee Burst. We wanted to move in to one of the houses listed ASAP and they made it happen for us quite quickly by responding to all our requests and questions so promptly and transparently. Also found the rest of the team helpful when those guys weren’t in the office. We’re now moved in all happy and couldn’t of done it without them so thank you. If you can choose, I’d highly recommend asking to deal with Alex early on.

B · 27 December 2019 · Beresfords Brentwood

5/5

Google