Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently purchased a house in Stondon Massey with the help from Beresfords. We mainly dealt with Joe Pammen , he really is a genuine lovely guy, was so accommodating on extra viewings my and my extended family wanted on the property - never too much trouble, sometimes at quite short notice. Always kept us up dated on the process and very helpful with the many questions about the property we had. Thanks Joe, was a pleasure dealing with you. Dave & Tina Miles
Tina · 2 April 2026
Agent replied · 16 April 2026
Many thanks Tina for the positive feedback for Joe who is based at our Ingatestone office. Joe prides himself on the quality of his customer care and will do all possible to accommodate his clients. He will guide and support throughout the process, keeping in regular contact through to exchange and completion. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotRoss Young.
I have to give a shout out to Ross Young, he really is a huge credit to beresfords. He is so easy to talk too, he goes through everything clearly, very supportive, reassures you that he will do everything he can to help. Any time I’ve got in contact with him, he’s always quick to respond back. 5 star service. Thanks again Ross, it’s been a pleasure talking to you.
Jessica · 28 May 2026
Agent replied · 4 June 2026
Hi Jessica
It was great to read your feedback regarding the service you received from Ross in our renewals department. Ross goes above and beyond for his clients to ensure he provides the best service possible, so I know your kind words will mean a lot to him.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI've used Beresfords in excess of 15…
I've used Beresfords in excess of 15 years and they've always been on the ball and happy to help with any issues that arise. They've found reliable tenants fast and dealt with all paperwork quickly. I've dealt with Lauren many times over the years and she's always been outstanding with her professionalism, knowledge and fantastic communication.
Gemma · 6 August 2026
Agent replied · 23 September 2026
Hi Gemma,
Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings.
★★★★★ 5/5
TrustpilotWarming and welcoming
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent for the first time she put us at ease and so happy to be renting through Beresfords!
Aimee · 20 August 2026
Agent replied · 23 September 2026
Hi Aimee
Thank you for providing your recent review. I was pleased to read that you have been happy with the service you have received whilst looking for a suitable property to rent. I know the whole team will very much appreciate your kind words and we wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service
I have dealt a few times with Beresford's and in each instance the journey has been very easy with excellent service. All the staff are lovely and helped me find the property I wanted in each case. Thoroughly recommend especially Ella, Lauren and Taylor.
Jo · 28 August 2026
Agent replied · 23 September 2026
Hi Jo
Thank you so much for providing your recent feedback. It is great that having worked with us on a several different occasions now, you have always been happy with the service you have received and have found our lettings team in Upminster to be particularly helpful and friendly. We all very much appreciate your kind words and look forward to continuing our working relationship with you into the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFirst time we have rented with a…
First time we have rented with a company like Beresford. All I can say is the experience to date has been a truly professional one. Hannah is a credit to your company.
Joseph · 22 September 2026
Agent replied · 23 September 2026
Hi Joseph
Thank you for providing us with your recent feedback. It was great to read that Hannah has been efficient and professional throughout your recent dealings with her. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was very nice
Jazmin was very nice, polite and professional during the property visit. I particularly appreciated how careful she was regarding my privacy and how respectful she was of the property. Overall, it was a very positive experience.
TIMOTHY · 26 August 2026
Agent replied · 23 September 2026
Hi Timothy
Thank you for providing us with your recent review. I am pleased that you found Jazmin to be professional and courteous following her recent visit to your property to carry out her inspection. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRespectful , pleasent & friendly!
Barbara is always very pleasant and friendly. She always respects the property and removes her shoes when entering. We find her to be very nice to talk to but also professional. Nice lady.
Pick · 11 September 2026
Agent replied · 23 September 2026
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided by Barbara during her recent inspection visit to your property. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI had the pleasure of working with Lauren Best from Beresfords during my recent property purchase, and the experience was outstanding from beginning to end.
From the very first viewing, she] was professional, knowledgeable, and incredibly responsive. she took the time to understand our needs and provided clear, honest advice throughout the process.
What stood out the most was the level of dedication and communication. Lauren kept us updated at every stage, handled all queries efficiently, and helped navigate challenges smoothly, making what could have been a stressful process feel seamless and well-supported.
Thanks to her efforts, we completed the purchase without delays, and everything was handled with genuine care and attention to detail.
I would highly recommend Laura Best and Beresfords to anyone looking to buy a property, truly exceptional service!
Meghavi · 10 August 2025
Agent replied · 9 September 2025
Thank you Meghavi for taking the time to post your review for Lauren from our Ingatestone sales team. Lauren is dedicated to providing the best possible customer care, from the first point of contact onwards. She is proactive in her approach and will keep in regular contact throughout the journey, guiding and supporting once a sale is agreed. Lauren will very much appreciate your 5 star award and kind comments. Thank you for your recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Care Manager
★★★★★ 5/5
TrustpilotHannah from Beresford's was amazing!
Hannah was amazing and a real credit to Beresford's letting. She is one of the reasons why I decided to use Beresford's full management service as trust is really important to me.
Mr · 25 August 2026
Agent replied · 23 September 2026
Hi Thusara
Thank you very much for your recent feedback. It is great that Hannah has instilled her confidence in you with regards to our fully managed service and that you have been pleased with the service she and her team have provided. We hope to continuing working with you into the future and very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie
Rylie is very knowledgeable and took the time to explain the whole rental process clearly. What really stood out was her reliability, if she said she would call me back or do something she would do it.
Lauren · 19 July 2026
Agent replied · 12 June 2024
Hi Lauren
Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotDebby and her A Team!
As usual Debby and her team gave us a first class service in finding a new tenant. We have been with Beresfords for some years now and would not think of changing. Peace of mind and good advice is what we get.
Susan · 30 April 2026
Agent replied · 12 June 2024
Hi Susan
Thank you for posting your recent review. It was great to read that you feel the service you received from Debby and her lettings team in Braintree is always 'first class' and you have been working with us for some considerable time now. We hope to continue working with you for many more years to come and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThorough
Barbara was so thorough and clearly talked through the findings and my options when my tenants checked out.
Carole · 18 September 2026
Agent replied · 23 September 2026
Hi Carole
Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlways pleasure to work with this…
Always pleasure to work with this estate agency - Jazmin has been extremely helpful and speedy to deal with check out procedure.Thank you once again.
Egle · 30 July 2026
Agent replied · 23 September 2026
Hi Egle
Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThumbs up to Jazmin in charge of visit bookings
Jazmin has been great with the booking emails. She always send a reminder at least 5-6 weeks prior and when I've needed to reschedule, she has been able to work with my plans.
Oluwatosin · 26 May 2026
Agent replied · 4 June 2026
Hi Oluwatosin
Thank you so much for your recent review. It's great that you have been happy with the service provided to you by Jazmin and she has been able to accommodate your requests to reschedule appointments when necessary. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThanks to Stacey Gill at Beresfords Ingatestone, who is simply excellent, providing a first-class service. Stacey listened to my requirements (so refreshing) and motivated me to view and find a perfect property in no time at all. Highly recommend this agent.
Julie · 16 March 2026
Agent replied · 16 April 2026
Many thanks Julie for the fantastic feedback for Stacey who is based at our Ingatestone office. Stacey works hard matching people to suitable property and will remain on hand, guiding and supporting once a sale is agreed. She will very much appreciate your 5 star award and kind recommendation.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotBarbara was professional and friendly…
Barbara was professional and friendly and made me feel at ease in my home.
Dee · 22 September 2026
Agent replied · 23 September 2026
Hi Dee
Thanks so much for posting your feedback. I know that Barbara will appreciate your kind words following her recent visit to your property to carry out her inspection. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI couldn’t recommend Beresfords enough, from enquiry to exchange and beyond the level of service has been second to none. Joe is a credit to the company and made our experience of purchasing our first home memorable.
Harry · 15 April 2026
Agent replied · 16 April 2026
Many thanks Harry for the 5 star review for Joe who is based at our Ingatestone office. Joe is dedicated to providing the best possible customer care and will guide and support from the first point of contact through to exchange and completion, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated. We wish you many happy years in your new home.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotEfficient and helpful
Jazmin was efficient and helpful in dealing with various checkout and maintenance issues leading up to the arrival of a new Tennant. She responded quickly to my various questions and kept me informed of progress.
Paul · 23 April 2026
Agent replied · 4 June 2026
Hi Paul,
Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service provided by Jazmin during your recent checkout and maintenance issues prior to the arrival of a new tenant. It was great to hear that she was efficient in her responses to your queries, keeping you well informed of progress throughout. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie is very helpful and knowledgeable…
Rylie is very helpful and knowledgeable about the local rental market and has made the experience of renting my property extremely straightforward and stress free. Thank you Rylie.
Nicholas · 26 May 2026
Agent replied · 25 December 2025
Hi Nicholas
Thank you very much for providing us with your feedback. It's great that the process of renting your property was made less stressful due to the service provided to you by Rylie who was able to assist you efficiently, providing guidance and support along the way. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
Trustpilot100% experts
I recently moved into my new home with the help of this exceptional letting agency, and I’m incredibly grateful for the smooth and professional service I received.A special mention goes to Lauren T, who made the property viewing process so seamless. She was knowledgeable, approachable, and took the time to address all my questions, making me feel confident about my decision.I’d also like to thank William and Ella, who were amazing in handling the documentation and other administrative matters. They ensured everything was completed efficiently, kept me updated throughout, and made what could have been a stressful process feel completely manageable.The entire team was friendly, responsive, and dedicated to providing excellent service. I highly recommend them to anyone looking for a reliable letting agency. Thank you, Lauren, William, and Ella, for making my move such a positive experience!
Pavithra · 18 December 2024
Agent replied · 24 December 2024
Hi PavithraThanks so much for taking time out to provide your detailed feedback. I am so pleased that everything progressed smoothly for you and you found the approach of our staff both helpful and professional.I know the staff concerned, especially Lauren T will be very grateful for your kind words and 5-star rating.I am pleased that you would not hesitate in recommending us to others and can I take this opportunity of wishing you all the very best in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBest Service
I recently had the pleasure of working with Beresfords, and I wanted to share my feedback. My experience was excellent, particularly due to the professionalism and support provided by Natasha Haywood.Natasha was attentive, knowledgeable, and always available to address my queries throughout the process. She ensured everything went smoothly and kept me informed at every step. Her friendly and professional approach made the entire experience stress-free and enjoyable.Thank you for providing such outstanding service. I will definitely recommend Beresfords to others and would be happy to work with you again in the future.Kind regards,Anwar Hussin
Anwar · 13 December 2024
Agent replied · 24 December 2024
Hi AnwarThanks so much for providing detailed feedback following your recent dealings with our lettings department in Chelmsford, but especially Natasha. I am pleased that you found her attentive, knowledgeable and professional and that everything proceeded without issue. It's great that you would recommend Beresfords to others and we all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI’ve been watching strictly, so in line with their scoring, it’s a 10 from Ken for Lauren and her colleagues for selling my late mother’s property. Lauren was mainly responsible for keeping me up-to date with what was happening and chasing …
Ken · 16 January 2026
Agent replied · 16 April 2026
Many thanks Ken for the great review for Lauren from our Ingatestone office. Lauren works really hard to match people to suitable property and once a sale is agreed, will ensure she proactively chases up with all relevant parties. Lauren … More
★★★★★ 5/5
Trustpilot**Review for Amy from Beresfords…
**Review for Amy from Beresfords Property Inspector - 5 Stars**⭐⭐⭐⭐⭐I recently had the pleasure of working with Amy from Beresfords for a property inspection, and I couldn't be more impressed with her professionalism and expertise. From the moment we connected, Amy was incredibly responsive, answering all my questions with patience and clarity.During the inspection, Amy demonstrated an exceptional eye for detail, meticulously going through every nook and cranny of the property. She provided valuable insights about potential issues and how they might affect the property's value. Her thoroughness gave me peace of mind, knowing I was making an informed decision.What stood out the most was Amy's ability to explain complex terms in an easily understandable way. She took the time to walk me through her findings, ensuring I fully grasped the condition of the property. It's clear that she is passionate about her work and genuinely cares about her clients' interests.Furthermore, the report I received afterward was well-structured and comprehensive, including clear photographs and detailed descriptions. It was a fantastic resource that made it easy to reference later.Overall, I highly recommend Amy from Beresfords for anyone in need of a property inspection. Her professionalism, expertise, and dedication to her clients truly set her apart. Thank you, Amy, for making this experience so positive!
Fanthaisticks · 13 November 2024
Agent replied · 24 December 2024
Thank you so much for taking the time to provide us with your detailed feedback following your recent dealings with Amy. It's great that you found her approach professional and throughout your experience she was very responsive. Her attention to detail when preparing her reports is reassuring. As a Company we invest extensive time in providing comprehensive training to our staff. Therefore, when receiving such feedback it is reassuring to know that Amy has put in place all that she has learnt. I know she will be very grateful for all your kind words, as we all are for the continued business that you provide to us.Steven BondManaging Director - Residential Lettings
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