Beresfords Ingatestone reviews

Hi DaniaI very much appreciate you taking time out to post your review and I am pleased that you found our lettings team helpful throughout the process.Steven BondManaging Director - Residential Lettings

Hi IanI just wanted to reply personally to thank you for posting your recent review and giving us a 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Harry, Thank you very much for taking the time to post your 5 star award for the sales team at our office in Ingatestone. I am really pleased that your experience was positive as the team works really hard to deliver the best possible customer service. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Billy, Thank you for the 5 star award for our Ingatestone office. I am really pleased you were impressed by the level of service provided and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Ahsan,It has recently been bought to my attention you have left this review on Trust Pilot which is not a site we subscribe to. I am disappointed with your comments following my correspondence via email earlier this year, to which you failed to respond. At the time I explained there appeared to have been confusion with regards to a viewing you requested. Following investigation of this matter, I was disturbed to learn a member or our staff had been subjected to abusive language, which we will not tolerate under any circumstances. Alison Horsley, Customer Services Manager

Hi LorriAlthough we do not subscribe to Trustpilot, we have been made aware of your recent 1 star review. Unfortunately, your comments were brief and I am keen to find out more about your recent experience of dealing with us.We put a strong emphasis on customer service, and with hundreds of 5 star reviews on another renowned platform we are always disappointed to learn of any client who has been unhappy with the service they have received. You can tell me more by e-mailing: sb@beresfords.co.uk and I can then investigate further.Steven Bond - Managing DirectorResidential Lettings

Mr Jenkins, It is very disappointing to see your 1 star review. Having checked our entire database, I am unable to locate a record for you. If we have assisted you as a customer in any respect, and you have a genuine criticism, please feel free to contact me with more information whereupon I will be more than happy to investigate your concerns in more detail. a.horsley@beresfords.co.uk Alison Horsley Customer Services Manager, Residential Sales