Beresfords Lettings reviews in Colchester

★★★★★ 5/5

Trustpilot

I cannot recommend Hannah at Beresfords…

I cannot recommend Hannah at Beresfords Letting Agents in Colchester highly enough. From start to finish, Hannah has been absolutely fantastic. She is professional, friendly, approachable and incredibly efficient, always keeping me fully informed and making the whole process as straightforward and stress-free as possible. What really stood out was Hannah’s communication and willingness to go the extra mile. Nothing was ever too much trouble, and she was always quick to respond, knowledgeable and genuinely committed to providing an excellent service. Hannah is a real credit to Beresfords, and the level of service she provided exceeded my expectations. It is refreshing to deal with someone who combines professionalism with such a personable and caring approach. A genuine five-star service. I would have absolutely no hesitation in recommending Hannah and Beresfords Colchester to anyone looking for a first-class letting agent.

Paul · 27 September 2026

★★★★★ 5/5

Trustpilot

9 months and 70 viewings later...

We had been searching for a property for nine months, speaking with numerous landlords and estate agents who promised us the world but ultimately failed to deliver. That all changed when we met Rylie at Beresford’s. From the very beginning, Rylie stood out through her exceptional attention to detail, honesty, professionalism, and genuine commitment to helping us. She was incredibly supportive throughout the entire process, keeping us informed, listening to our needs, and going above and beyond to make what had been a very frustrating experience feel seamless and positive. Her approach, dedication, and outstanding level of service were truly admirable, and we couldn’t have asked for anyone better to guide us through the process. Without a doubt, the best estate agency experience we’ve had, with exceptional service from start to finish. We cannot recommend Rylie and Beresford’s highly enough!

Akheim · 24 September 2026

★★★★★ 5/5

Trustpilot

Letting of House

Eleanor Scott at Beresfords provided phenomenal service throughout the letting of my flat. Her efficiency, professionalism and attention to detail made the whole process feel straightforward and exceptionally well managed. Eleanor was proactive in keeping everything moving, communicating clearly and responding promptly to queries. I particularly appreciated how organised she was, handling each stage with care and ensuring I was kept informed throughout. Her personal approach and commitment to delivering a great service really stood out. I couldn’t be happier with the experience and would highly recommend Eleanor to anyone looking to let their property. Thank you, Eleanor, for making the process so smooth!

Tristan · 23 September 2026

★★★★★ 4/5

Trustpilot

We had such a positive experience with…

We had such a positive experience with Jasmine, our check-out officer. She was absolutely lovely from start to finish, professional, approachable and incredibly helpful. She genuinely cared about doing a good job. She took the time to listen to our concerns, carefully went through everything with us and made us feel completely reassured that nothing was being overlooked. Her communication was excellent and she was so friendly and easy to deal with throughout (even when I wasn’t). After having a few concerns around the check-out process, Jasmine was a breath of fresh air. She handled everything calmly and professionally and really went above and beyond to help us. She is a real credit to the company and we honestly couldn’t have asked for a better person to deal with our check-out. Thank you so much, Jasmine, we really appreciated all your help.

Carla · 25 August 2026

★★★★★ 5/5

Google

Had a medical incident during the viewing. My agent Oliver was cool, calm and collected. He called and ambulance and stay with me until I was taken away. His dealing of my medical emergency was outstanding, a credit to him as a human being and a credit go the company. In a moment of dire need, he was a rock. Such empathy and decency is rare and should be encouraged

Niall · 27 September 2026

★★★★★ 4/5

Trustpilot

We appreciate Ross’s assistance.

We appreciate Ross’s assistance with this year’s annual rent review at Beresfords. Following discussions regarding the proposed rent increase, the matter was resolved satisfactorily. Ross was helpful in providing clarification and the relevant correspondence when requested, and I appreciate the time he took to assist me with the matter. Overall, We were satisfied with our experience of this year’s rent review process and appreciate Ross’s assistance in helping to resolve the matter.

Frank · 20 August 2026

★★★★★ 5/5

Trustpilot

Hannah from Beresford's was amazing!

Hannah was amazing and a real credit to Beresford's letting. She is one of the reasons why I decided to use Beresford's full management service as trust is really important to me. Hannah proved to me early doors that I could trust her and Beresford's to look after my rental properties giving me the peace of mind I needed that my properties will be professionally looked after.

Mr · 25 August 2026

★★★★★ 5/5

Google

My brother and I have been so impressed with the team at Beresfords. We have just accepted a great offer on our parent's house and are so happy with how well it's all gone, thanks to Daniel and the team. When I met Daniel, I knew he was the man for the job and he didn't disappoint! There were 3 viewings on the first day that the house went on the market and several more since. It has sold in less than a week, which given the current economic climate is remarkable. We wholeheartedly recommend Beresfords.

Heather · 15 April 2026

★★★★★ 4/5

Google

Beresfords Estate Agents provided a professional personable service to enable me to find and new home before the new year & complete my purchase by mid-March 2026 (a 4 month process) Particularly through the advice of thier experienced manager's Daniel Buck and Richard Gennings I was respectively able to find and view good properties matching my need, at times fitting around my own work, with important honestly conveyed tips about the properties features and positive and less positive attributes, and tips on how best to aquire a mortgage, compare lender offer details, and consider other forms of protection more broadly such life cover policies. I can recommend Beresford to anyone looking for these and other services provided. Thank you Beresfords team.

Darrell · 2 April 2026

★★★★★ 5/5

Trustpilot

Ross Young.

I have to give a shout out to Ross Young, he really is a huge credit to beresfords. He is so easy to talk too, he goes through everything clearly, very supportive, reassures you that he will do everything he can to help. Any time I’ve got in contact with him, he’s always quick to respond back. 5 star service. Thanks again Ross, it’s been a pleasure talking to you.

Jessica · 28 May 2026

★★★★★ 5/5

Google

I had a fantastic experience with Beresfords Estate Agents. Faye and Ella were both incredibly helpful, professional and friendly throughout the process. They were always happy to answer any questions and kept me informed every step of the way. I really appreciate all their help and would highly recommend them to anyone looking for an estate agent. Thank you!!

Saim · 11 August 2026

★★★★★ 5/5

Google

I’ve just moved into my new property and I’d like to say a big thank you to everyone at Beresfords who helped make the process as smooth and straightforward as possible. A special thank you to Ella and Faye for their help and support throughout the process. They were both very helpful and professional. I’d also like to give a huge thank you to Hannah, who deserves a special mention. She was incredibly helpful, supportive and always willing to go the extra mile to help me throughout the process. Her communication, patience and kindness made a real difference, and I genuinely appreciate everything she did to help me get settled into my new home.

Majed · 4 October 2026

★★★★★ 5/5

Trustpilot

I've used Beresfords in excess of 15…

I've used Beresfords in excess of 15 years and they've always been on the ball and happy to help with any issues that arise. They've found reliable tenants fast and dealt with all paperwork quickly. I've dealt with Lauren many times over the years and she's always been outstanding with her professionalism, knowledge and fantastic communication.

Gemma · 6 August 2026

★★★★★ 5/5

Google

I move into my new home tomorrow and cannot thank the team enough for their valuable assistance in making this happen. What would normally be a stressful event was instead a positive journey as staff consistently were calmly efficient in representing my interests. I felt as though I mattered. Thank you to Daniel and the team. I would not hesitate to recommend you. Susan Bailey.

Sue · 11 May 2026

★★★★★ 5/5

Trustpilot

Warming and welcoming

The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent for the first time she put us at ease and so happy to be renting through Beresfords!

Aimee · 20 August 2026

★★★★★ 5/5

Trustpilot

Thank you,Barbara!

Barbara was very friendly, polite and professional. She carried out the inspection efficiently and made the whole process feel easy and comfortable. Everything went very smoothly, and it was a pleasure meeting her. We were very pleased with the service. Thank you, Barbara!

Dilek · 2 October 2026

★★★★★ 5/5

Trustpilot

Excellent Service

I have dealt a few times with Beresford's and in each instance the journey has been very easy with excellent service. All the staff are lovely and helped me find the property I wanted in each case. Thoroughly recommend especially Ella, Lauren and Taylor.

Jo · 28 August 2026

★★★★★ 5/5

Trustpilot

First time we have rented with a…

First time we have rented with a company like Beresford. All I can say is the experience to date has been a truly professional one. Hannah is a credit to your company. Kind regards Mr Everaert

Joseph · 22 September 2026

★★★★★ 5/5

Google

We used a Gemini search with the question "Which is the best Estate Agent in Colchester for pro-active approach and sensible valuations of properties for sale". It took Gemini almost 3 minutes processing, and it then said simply "Beresford's". It may be AI with its limitations, but I have to say it was absolutely spot on - we are absolutely delighted with the Company and would not hesitate to recommend them.

Phillip · 11 December 2025

★★★★★ 5/5

Trustpilot

Jazmin was very nice

Jazmin was very nice, polite and professional during the property visit. I particularly appreciated how careful she was regarding my privacy and how respectful she was of the property. Overall, it was a very positive experience.

TIMOTHY · 26 August 2026

★★★★★ 5/5

Trustpilot

Respectful , pleasent & friendly!

Barbara is always very pleasant and friendly. She always respects the property and removes her shoes when entering. We find her to be very nice to talk to but also professional. Nice lady.

Pick · 11 September 2026

★★★★★ 4/5

Google

Faye was so helpful. She was so friendly, and even took the time to meet us for a viewing with such short notice. She made the process so smooth. I really appreciate all she did for us.

Ameenah · 11 August 2026

★★★★★ 5/5

Google

I spoke to Richard on the phone and he was knowledgeable and kind, probably one of the best agents I’ve spoken to and I will be back in touch once I’m ready to buy my next property

Sue · 11 August 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing and frustrating…

Extremely disappointing and frustrating experience with this agency. We ultimately had to withdraw from the purchase after months of delays, unresolved enquiries and a lack of transparency and communication. We were repeatedly pressured to complete the next steps on our side, despite still waiting for essential information and responses from the seller and their solicitors. It felt as though we were expected to keep progressing while the other side’s outstanding matters were left unresolved. We were committed buyers and completed everything required from our side, but the poor communication and lack of urgency completely undermined our confidence in the process. A very disappointing experience, which resulted in us walking away from the purchase.

Gabriela · 10 September 2026