Beresfords Lettings reviews in Colchester

Hi Gabriela, It is naturally disappointing to see the one-star review and comments you recently posted regarding your potential purchase. I have carried out a detailed appraisal of your file, notes of which are added in real time and therefore cannot be amended thereafter and spoken to the relevant team to gain a better understanding of your experience. I am advised you spoke to the local office at length yesterday and indicated the lack of communication throughout this transaction was directed towards the seller’s conveyancer. I do appreciate your frustration as at times, it can be extremely difficult trying to contact conveyancers for updates. We do not have this problem when a client is using one of our recommended conveyancers with whom we have a close working relationship with. With regards to your point relating to next steps, once the legal work has been completed, we will always ensure our clients are ready to proceed and therefore conversations will take place concerning exchange dates and deposit. I am sorry to hear the office could not keep the sale moving forward, despite their best efforts. I can only imagine how disappointed you must feel and hope that we can find another suitable property for you to purchase. Should you wish to discuss this matter further with me, please do not hesitate to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Director.

Hi Lauren Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks Rosie for the positive comments for Oli and the team at our Colchester office. It is pleasing to know they found you a suitable property to purchase and you were impressed with the level of service extended to you as the transaction progressed. The guys work hard, guiding and supporting throughout the process and will appreciate your 5 star award. Thank you for the recommendation, we wish you many happy years in your new home. Alison Horsley, Customer Service Director

Hi Alexandra-Maria Thank you for providing us with your recent feedback. I am pleased that your experience of renting with us has proved a positive one and our lettings team in Colchester were able to answer all your questions, keeping you fully up to date of progress along the way. It's great that you would not hesitate in recommending us to others and we wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings

Having read the contents of your recent review Aidan, it is disappointing to note the comments made within. I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter. When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property. Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor. All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed. I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase. Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search. Alison Horsley, Customer Service Director

Hi Justin Thank you for your recent review. I am pleased that you found Sian to be polite and knowledgeable during your recent dealings with her. I know she will very much appreciate your kind words. It's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

Hi Peter Thank you for your kind words regarding Barbara's recent visit to your property. We invest heavily in our staff training, so it was pleasing to read that Barbara was polite, friendly and respectful whilst carrying out her inspection. I know she will very much appreciate your kind words and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Susan Thank you for posting your recent review. It was great to read that you feel the service you received from Debby and her lettings team in Braintree is always 'first class' and you have been working with us for some considerable time now. We hope to continue working with you for many more years to come and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Carol, Many thanks for the 5 star review and recommendation for the team at our Colchester office. The guys work hard to provide the best possible customer care and will be pleased to know you were impressed with the service they provided. They will guide and support throughout the process, keeping in regular contact with all relevant parties. Thank you for choosing us as the selling agent for your Mums property, we appreciate you sharing your experience. Alison Horsley, Customer Service Experience

Hi Jane Thank you for your recent review. I know that Barbara will be very grateful for your kind words and we hope we can be of service again in the future. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Carole Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Egle Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Emilia Thank you for providing us with your detailed feedback. I am pleased that you found the process of renting out your property to be a positive experience and that our lettings staff kept you fully informed of progress along the way. We very much appreciate your kind words and look forward to supporting and working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Oluwatosin Thank you so much for your recent review. It's great that you have been happy with the service provided to you by Jazmin and she has been able to accommodate your requests to reschedule appointments when necessary. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Rosie, Thank you for taking the time to post your 5 star award for the team at our Colchester office and in particularly Oli, your main point of contact. The team all work hard matching people to suitable property and it is pleasing to know Oli was able to find you a property to purchase. Once a sale is agreed, the team will guide and support at every stage of your journey, whilst keeping in regular contact with all relevant parties. Your kind recommendation is much appreciated, we wish you many happy years in your new home. Alison Horsley, Customer Service Director

Hi Dee Thanks so much for posting your feedback. I know that Barbara will appreciate your kind words following her recent visit to your property to carry out her inspection. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi John, Having seen you recent 1 star review, it is naturally disappointing to note your comments made within. I cannot locate a file for you as I have not spoken with you directly and am unsure which one of our offices you may have dealt with? Whilst I do not know which property you wanted to view, I would point out that many of our sellers ask us to financially qualify potential viewers ahead of confirming viewing arrangements. Sellers want peace of mind knowing that people can afford to buy their property, should they wish to place an offer. Financial qualification with Flagstone Financial is free and there is no obligation to use the mortgage advisor. It is the buyer’s choice as to whether they wish to have further conversation about other suitable mortgage products and whether they can save money. From a buyer’s aspect, once they have spoken to our mortgage advisor, they will be in the strongest possible position should they wish to place an offer. Please understand we are carrying out our due diligence, as requested by the seller. This will be explained to every potential viewer who will be offered the opportunity to meet with one of our advisors or if they are unable to attend the local office, we will arrange an appointment via video call. If a potential viewer is resistant to speaking to our advisor, we will accept a current ‘agreement in principle’ from a lender, outlining the appropriate loan amount as evidence of borrowing. In cases where someone is also reluctant to provide this documentation, we will present the evidence to a seller. It is then the seller’s choice as to whether they wish to accept the viewing or not. I trust this clarifies the process. Should you wish to discuss this matter further with me, please contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Director.

Hi Paul, Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service provided by Jazmin during your recent checkout and maintenance issues prior to the arrival of a new tenant. It was great to hear that she was efficient in her responses to your queries, keeping you well informed of progress throughout. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Alysia Thank you so much for your recent feedback. I was pleased to read that Hannah has been helpful and informative during your recent dealings with her whilst searching for a suitable property to rent. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Nicholas Thank you very much for providing us with your feedback. It's great that the process of renting your property was made less stressful due to the service provided to you by Rylie who was able to assist you efficiently, providing guidance and support along the way. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi PavithraThanks so much for taking time out to provide your detailed feedback. I am so pleased that everything progressed smoothly for you and you found the approach of our staff both helpful and professional.I know the staff concerned, especially Lauren T will be very grateful for your kind words and 5-star rating.I am pleased that you would not hesitate in recommending us to others and can I take this opportunity of wishing you all the very best in your new home.Steven BondManaging Director - Residential Lettings

Hi Paul Thanks so much for posting your feedback. It's great that Hannah has assisted you in a professional and efficient manner during your recent dealings with her, ensuring a suitable new tenant was found for you in good time. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi AnwarThanks so much for providing detailed feedback following your recent dealings with our lettings department in Chelmsford, but especially Natasha. I am pleased that you found her attentive, knowledgeable and professional and that everything proceeded without issue. It's great that you would recommend Beresfords to others and we all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ella, Thank you for taking the time to post your 5 star award and kind comments for our Colchester team and in particular Richard, your main point of contact. Richard is focused on delivering the best possible care and works proactively to ensure the sales process goes through smoothly. He will guide and support whilst keeping in regular contact with all relevant parties, overcoming any issues that may arise as the transaction progresses. Your recommendation is much appreciated and we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager