Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Experience - Rental
Really good and consistent communication from Eleanor and the team at Beresford. It was very easy to arrange a viewing and Rylie kindly showed us around 4 different properties on the day and took time to even show us some places twice. The whole experience went very smoothly and although we didn’t go for a property to due a change in our own circumstances this time, we will hopefully be back in touch and look forward to working with them again in the future.
Meg · 3 June 2024
Agent replied · 19 June 2024
Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was very efficient in making the…
Jazmin was very efficient in making the checkout and maintenance process and smooth as possible
Ammen · 28 May 2026
Agent replied · 4 June 2026
Hi Ammen
Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotChris was very helpful.
Chris was very helpful throughout the process. He secured a tenant quickly with a good rental income.
Gillian · 4 May 2026
Agent replied · 4 June 2026
Hi Gillian
Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotBeresfords and Sanders cant be trusted. AVOID THEM.
Beresfords reccomend a solicitors called Sanders who are in the same building as themselves. There was a total lack of communication between the two of them from the start. My prospective buyer pulled out of my house sale after a fairly long period of time, and i feel that both parties could have helped me more with alot more communication with me to pre warn me. Just prior to this my solicitor as well as beresfords were keen for me to pay my solicitors fees for the initial searches to be done on my next property.. I paid them over £300 reluctantly as i wasnt sure if the buyer for my house was serious in her purchase of my property. I explained this to both of them as I was worried the buyer could well pull out and i didnt want to take the risk of losing my money. Subsequently the buyer did pull out and now i have to pay the full fee to their solicitors even though theyve done the initial searches. Over £1000. I feel both beresfords estate agents and Sanders Solicitors have let me down alot. I would not reccommend Beresfords or Sanders at all. Im sad to say this as this was my 1st experience of selling my property and its been a bad and expensive experience for me . Both parties cant be trusted. They are liars. Truth.
Mr · 18 April 2024
Agent replied · 19 June 2024
Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotBeredford is amazing
Our experience with Beresford has been such an easy journey, Danny was super efficient with our enquiries and was very professional. We let Danny know that this was our first move, and he's been nothing short of patient and understanding with us. We've bombarded him with questions and Danny always responded to us quickly. We met with Eleanor on the day of the viewing and Eleanor was super friendly, and also extremely knowledgable with the property and gave us the reassurance we needed. Thanks guys! It's been great working with you :)
Ms · 5 March 2024
Agent replied · 19 June 2024
Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotWilliam was polite
William was polite, respectful and i had no issues with him being in my home. Beresdords on the whole are always polite and deal with matters effectively and quickly.
Anita · 22 December 2025
Agent replied · 25 December 2025
Hi Anita,
Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotStaff support
Lauren has been the most helpful supportive and knowledgeable person I have ever come across in the many companies I have dealt with in trying to sort my late father’s estate. She is upbeat and sincere. A true credit to your company. And because of her I am more than likely put the sale of my rental properties in your hands.
Lisa · 22 December 2025
★★★★★ 5/5
GoogleJosh was friendly and helpful during my property viewing in Colchester. I appreciated his time and assistance throughout the two viewings. Moses
Beatz · 8 October 2026
★★★★★ 5/5
TrustpilotGreat ambassador for Beresfords
Rylie has been a great ambassador for Beresfords - pulling out the stops to secure me a new tenant. It wasn’t easy as we had a couple of false starts, both due to tenants changing their minds and in one case just simply not answering messages to chase progress. But finally Rylie found a family who loved my old home. She has been super efficient, helpful and supportive. When we met in person she was the model of a letting agent professional. New tenants due to sign contract in 2 days time - thanks to Rylie.
H&A · 23 January 2024
Agent replied · 19 June 2024
Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotNice fast service no messing around
Nice fast service no messing around! Chris Mitchell is the man
Bobby · 14 May 2026
Agent replied · 4 June 2026
Hi Bobby
Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional customer service highly recommended
Professional and helpfull.The agent Gabby sent me an email regards the property and arranged a viewing for me. Her Collegue James was waiting for me. He show me the property and properly explained to me all details I need. I like this property, it is one bed flat with a perfect conditions to live. Fresh and decorated inside. Highly recommend agent Gabby and James from Beresford letting agency. They demonstrated excellent product knowledge during that visit, which helped me feel confident. Thank you so much for your professionalism!
Totka · 14 January 2024
Agent replied · 19 June 2024
Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThe sales team were incredibly helpful during the advert development and selling of my flat. Richard and Ollie were both helpful and professional, yet understanable, helping me navigate the selling process. Richard went above and beyond by taking additional photos of the property and offering to collect paperwork on my behalf as I was selling the property remotely from Newcastle.
Thank you.
Kate · 25 November 2024
Agent replied · 9 December 2024
Many thanks for the great review for the team at our Colchester office and in particular Richard and Oli, your main points of contact. The team pride themselves on the quality of their customer care and will go the extra mile to ensure our clients are catered for. From showcasing your property to agreeing a sale, they will guide and support throughout the journey, keeping all parties updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleWe were very impressed with the service from Josh at colchester. He was polite,informative and kept us in the loop and was always happy to answer any questions we had. Great customer service and efficient would definitely recommend and use again.
Emma · 11 September 2026
Agent replied · 11 October 2026
Many thanks Emma for the great review for Josh who is based at our Colchester office. Josh prides himself on the quality of his customer care and will be pleased to know you were impressed with the service he provided. He will appreciate your kind recommendation and look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotGreat Service
My wife and I had a lovely viewing with Riley, who was friendly and was honest in answering all the questions we had. We didn't feel we had to hurry and leave - both Riley and the tenant made us feel welcome and it was one of the easiest viewings I have had in recent memory. Riley is a lovely person and we both enjoyed our viewing with her - credit to her and Beresfords! :)
Gift · 11 March 2024
Agent replied · 19 June 2024
Hi GiftThanks for your positive feedback following your recent dealings with Riley. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional, friendly and timely
All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his advice, he replies quickly and in detail. It is a pleasure to work with Ross.
John · 8 August 2026
Agent replied · 23 September 2026
Hi John
Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGeraldine was fantastic
Geraldine was fantastic. Great attitude and very professional
Bujar · 15 May 2026
Agent replied · 4 June 2026
Hi Bujar
Thank you for your recent review. I know that Geraldine will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI recently used Beresford Letting…
I recently used Beresford Letting Agency and couldn't be happier. Their team was professional, efficient, and truly dedicated to meeting my needs. Their exceptional customer service, transparency, and attention to detail made the entire process stress-free. Everything was clearly explained from the start of my journey. Beresford Letting Agency exceeded my expectations and made putting my property on rental a seamless experience. Highly recommended!Kris Murrells ⭐️⭐️⭐️⭐️⭐️James Annetts ⭐️⭐️⭐️⭐️⭐️Abby Johnson ⭐️⭐️⭐️⭐️⭐️
Sunil · 12 June 2024
Agent replied · 19 June 2024
Hi SunilI really appreciate you taking the time to provide such detailed feedback following your recent dealings with our lettings department in Chelmsford. It's great that you found the team professional and efficient and that overall they exceeded your expectations. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI have been with Beresford's for many…
I have been with Beresford's for many years and have nothing but praise for them, Lauren Mobsby has always been so helpful and friendly and has always gone out of her way to accommodate me and be fair with me. she also gives very good advice when needed.
Christina · 8 July 2026
Agent replied · 23 September 2026
Hi Christina
Thank you for providing us with your recent feedback. I was pleased to read that having worked with us now for a number of years, you continue to be impressed with the level of service we provide to you, and in particular the help and assistance you receive from Lauren in our Property Management department. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExceptional Experience with James Annetts of Beresfords Group
My recent interaction with James Annetts, Letting Consultant of Beresfords Group during my property application process in Chelsford was nothing short of exceptional. James exhibited a remarkable level of professionalism, expertise and dedication to ensuring a seamless and stress-free application. His clear and transperant communication, prompt responses to inquiries, and expert guidance has been invaluable during the process so far. In summary, James Annetts has exemplified the highest standard of service at Beresfords group, making the entire rental experience not only efficient but also enjoyable. I wholeheartedly recommend their services, especially those provided by James, to anyone seeking a top-tier letting agency experience.
Ikenna · 3 November 2023
Agent replied · 19 June 2024
Hi Ikenna,We really appreciate your feedback. So pleased that you were impressed with the services offered throughout your transaction, especially from James. It's great that you would recommend us to others. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleOliver and team (Dan, Richard) provide a 5* service.
I've bought 3 properties before, however in this case i was in a chain and here i really witnessed the value add. …
Mic · 11 October 2025
Agent replied · 11 October 2026
Hi Michael,
Many thanks for the 5 star award for the team at our Colchester office. The guys work really hard to provide the best possible customer care, from the first … More
★★★★★ 5/5
TrustpilotExcellent property management team and personal experience with Kate Haywood
Was a tenant in a property managed by Beresfords for the last 4 years plus. Property management team always excellent and sorted out any maintenance issues promptly. However have to give special kudos to Kate Haywood, the ever patient inventory clerk who performed our regular inspections and also our checkout admirably. I think it's easy to discount their role especially since they tend to be bearers of bad news but Kate was always helpful and gave us constructive advice whenever she could. Definitely made the moving out process less stressful!
Boon · 11 October 2023
Agent replied · 19 June 2024
Hi BoonMany thanks for taking time out to provide us with your feedback. I was pleased to read that having been a tenant in one of our properties for more than 4 years, that you were impressed with the way in which our Property Management team handled any maintenance based queries. I know that Kate Haywood in particular will be very grateful for your kind words and 5-star rating, as we all are.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotSmooth and pleasant move
I had the pleasure of experiencing a truly smooth and pleasant transition during my recent property move. From the very beginning, James went above and beyond, taking the time to show us the property and ensuring we were well-informed at every stage of the process initially. His assistance was invaluable, and his efficiency was commendable.Furthermore, the support provided by Christine and Gabby was nothing short of outstanding. They exhibited remarkable efficiency in handling all the necessary documentation and checks and making sure every detail in regard to the move was communicated to us on time.I really appreciate the team for their assistance throughout this phase. Their commitment to making this process seamless and stress-free is truly commendable.Thank you for making this transition a memorable and enjoyable experience for us. Nikhil and Darshana
Nikhil · 28 September 2023
Agent replied · 19 June 2024
Hi NikhilThank you for leaving such a detailed review. It was pleasing to read that you have been satisfied with the service provided to you by our lettings team in Chelmsford. It is great that James, Gabby and Christine in particular have provided you with an efficient service and given their valuable support throughout your property move. We wish you all the best in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleHannah was very lovely showing us the property, she was very helpful with all of our questions.
Jeremia · 16 February 2026
Agent replied · 16 April 2026
Hi Jeremia
Thank you for posting your recent feedback. I was pleased to read that you found Hannah to be helpful and professional during your recent viewing of a property and was able to answer any questions you had. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you to all staff.
Amy was an absolute star, from beginning of our journey. Not only did Amy settle any queries, we had regarding our first move, she made sure everything was clear and understood. She is always happy and smiling, and nothing is every too much of a bother. Amy, has made our first move, a stress free, exciting experience. The beresford staff, have been incredibly helpful, with every single aspect. I can't express how grateful I am, and I would recommend anyone who is starting their journey of a new home, to 100% choose beresford.
NICOLA · 22 September 2023
Agent replied · 19 June 2024
Hi Nicola,Thank you for leaving your positive review. We pride ourselves in delivering the best customer possible to our clients and it is great to read that you have felt that is what you have received during your recent dealings with us. I know Amy in particular will be very grateful to hear of your kind words and 5-star rating and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
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