Trusted Agent profile · Colchester

Beresfords Lettings reviews in Colchester

4.6

★★★★★ Excellent

958 reviews across 2 platforms

145 High Street, Colchester, CO1 1PG

Part of Beresfords, see every office.

Beresfords's office in Colchester, at 145 High Street, is rated 4.6 out of 5 across 958 reviews on two platforms, including 230 Google reviews rated 4.7.

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4.7 / 5

230

Reviews on Google

This office

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Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Google

Rating only, no written review.

Jake · 27 August 2021

Agent replied · 26 August 2024

Hi Jake, Many thanks for the 5 star award for our office in Colchester. I am pleased you were impressed by the level of service received and appreciate you taking the time to share you experience with us. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

5/5

Google

Rating only, no written review.

Dale · 27 August 2021

Agent replied · 26 August 2024

Hi Dale Many thanks for the 5 star award for the team at our Colchester office. The team work really hard to provide the best possible customer care and we're glad you were happy with us. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Queenie · 27 August 2021

Agent replied · 26 August 2024

Hi Queenie, Many thanks for the 5 star award for the team at our Colchester office. I am really pleased you were impressed with the level of service received as the team work really hard to provide the best possible customer care. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Diana · 27 August 2021

Agent replied · 26 August 2024

HI Diana Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our lettings team in Colchester was positive, and the service provided was both professional and reliable. Steven Bond - Managing Director Residential Lettings

5/5

Google

Rating only, no written review.

Jenna · 27 August 2021

Agent replied · 26 August 2024

Hi Jenna, Thank you for your 5 star review. We really appreciate you taking the time to leave us a review and look forward to helping you again in the future. Alison Horsley, Customer Services Manager.

5/5

Google

Rating only, no written review.

James · 27 August 2021

Agent replied · 26 August 2024

Hi James I just wanted to thank you for posting a 5 star review. I am glad that you were happy with the service provided to you by our lettings team in Colchester. Steven Bond - Managing Director Residential Lettings

1/5

Trustpilot

Unprofessional and deceptive.

Rating only, no written review.

Ahsan · 3 March 2021

Agent replied · 19 June 2024

Hi Ahsan,It has recently been bought to my attention you have left this review on Trust Pilot which is not a site we subscribe to. I am disappointed with your comments following my correspondence via email earlier this year, to which you failed to respond. At the time I explained there appeared to have been confusion with regards to a viewing you requested. Following investigation of this matter, I was disturbed to learn a member or our staff had been subjected to abusive language, which we will not tolerate under any circumstances. Alison Horsley, Customer Services Manager

1/5

Trustpilot

AVOID RENTING FROM THIS COMPANY

Rating only, no written review.

Lorri · 24 November 2020

Agent replied · 19 June 2024

Hi LorriAlthough we do not subscribe to Trustpilot, we have been made aware of your recent 1 star review. Unfortunately, your comments were brief and I am keen to find out more about your recent experience of dealing with us.We put a strong emphasis on customer service, and with hundreds of 5 star reviews on another renowned platform we are always disappointed to learn of any client who has been unhappy with the service they have received. You can tell me more by e-mailing: sb@beresfords.co.uk and I can then investigate further.Steven Bond - Managing DirectorResidential Lettings

5/5

Google

Rating only, no written review.

Richard · 27 August 2020

Agent replied · 26 August 2024

Mr Wakefield I just wanted to thank you personally for leaving your recent 5 star review. I know our lettings team in Colchester will be very grateful. Steven

5/5

Google

Rating only, no written review.

June · 27 August 2020

5/5

Google

Rating only, no written review.

Shelley · 27 August 2020

1/5

Google

Rating only, no written review.

Ahmed · 28 August 2019

5/5

Google

Excellent service

Alison · 28 August 2019

Agent replied · 26 August 2024

Alison, I just wanted to say thank you personally for taking the time to leave a 5 star review and positive comments regarding the service provided by our lettings team in Colchester. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Alistair · 28 August 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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