Every review we hold for the Colchester office, from every platform, shown as written. First names only.
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5/5
TrustpilotJane Mann at Berefords Country andβ¦
Jane Mann at Berefords Country and Village was an absolute pleasure to work with. From the moment she viewed our property, her professional advice and empathy in a difficult market was extremely appreciated. A clear communicator, very experienced, and always quick to respond. We very much appreciated her candid approach and support. Thank you.
Deborah Β· 22 July 2024
Agent replied Β· 24 August 2024
Hi Deborah,Many thanks for the great review for Jane, Branch Manager of our Country and Village department. With many years experience, you will have been in very safe hands. Jane is focused on delivering the best possible customer care and will tailor her approach dependent upon circumstances. She will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
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5/5
TrustpilotGreat Help With Our Deposit Return
After checkout, Jazmin supported us throughout the whole deposit return process and communicated very well between us and the landlord. Thanks to her help and professional handling of the discussions, we received our full deposit back. She was always responsive, helpful, and understanding.
Baris Β· 7 May 2026
Agent replied Β· 4 June 2026
Hi Baris
Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotIβve been looked after & treated wellβ¦
Iβve been looked after & treated well during the process of finding a new place to live.
I would definitely recommend this lettings agency to other people
Daniel Β· 27 August 2026
Agent replied Β· 23 September 2026
Hi Daniel
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotLauren Johnson & Team were excellent
Lauren Johnson and the rental team were excellent. They kept me in the loop throughout and were very thorough in dealing with my requirements. Would highly recommend.
Christian Β· 24 August 2026
Agent replied Β· 19 June 2024
Hi Christian
Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
GoogleThankyou for a quick response on the sale of my property 57 Hythe Hill Colchester I like to add special thanks to Alex and Aimee while going through the process kept to there word through out .and with A professional service I couldn't thank them enough I would def recommend the Agents and everyone of the team at the Colchester branch to freinds and family thankyou π andyilett
Andy Β· 27 August 2023
Agent replied Β· 26 August 2024
Hi Andy,
Many thanks for sharing your recent experience with the team at our Colchester office and in particular Alex and Aimee. The team all work hard to provide the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support every step of the way, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
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5/5
GoogleMy husband and I rented with beresford for 2 years and the customer service we received was great. We had an exceptional experience with Kate, who ensured every query or issue was seen to as soon as possible. Kate would always provide us with timely updates. She was warm, very receptive and professional, certainly a great asset to the team. Thank you Kate for making our experience delightful!
Mariam Β· 27 August 2023
Agent replied Β· 26 August 2024
Hi Mariam
Thank you so much for posting your recent review and I was pleased to read your positive comments regarding Kate who works at our lettings department in Colchester. I know she will be very pleased when reading your comments. her role can often be very challenging, so it is always nice to receive such positive feedback.
Steven Bond - Managing Director
Residential Lettings
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5/5
TrustpilotRecommendation of Beresfords Letting Team
Sian and Danny have been professional, helpful and efficient throughout the whole process. I would highly recommend the Beresfords letting team.
Lauren Β· 25 September 2026
Agent replied Β· 10 October 2026
Hi Lauren,
Thank you for providing us with your recent review. I am pleased that you were happy with the service provided to you by Danny and Sian in our Witham office who were supportive and professional throughout your dealings with them. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotGreat customer experience
I saw some properties advertised by Beresford. Made contact and one of their property consultant, Hannah Grant responded. She called me to get my specific requirements for my next rental property and she understood what I needed. After our initial chat, Hannah was on the ball. She was passionate and hard working always alerting to new properties not even on the market yet. She put me first and would call me as soon as a property (she knew I would like) was available to view. Showed me great customer services. I thoroughly enjoyed working with her and would return when in search of my next property.
Christine Β· 29 June 2022
Agent replied Β· 19 June 2024
Hi ChristineThank you for taking the time to post your detailed review. I was pleased to read your positive comments regarding Hannah and it is great that as a result of your recent experience you would consider using Beresfords again in the future. Also, many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotThoughts from a property virgin
Tessa and the team in lettings have been nothing but a joy to work with for the last 12 months.This was my first buy to let property and Tessa took her time, explaining everything to me clearly and concisely, avoiding all the pitfalls and helping me every step of the way, the fully managed service meant i never had to worry about the tenant in my property, who was checked and refferenced before entering and was put in constant contact if any issues arrose.I cant thank Tessa, Sarah, Dominique and the rest of the team enough for their hard work and service.
Thom Β· 7 June 2022
Agent replied Β· 19 June 2024
Hi ThomThank you so much for taking the time to post your recent review. We are all delighted that you have chosen Beresfords as your letting agent for your first buy to let venture. It is great that you felt supported throughout the process by Tessa and the rest of our lettings team in Colchester and I hope that we can continue to act for you for many years to come.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotI am a landlord who needed my propertyβ¦
I am a landlord who needed my property in Colchester overhauled fairly extensively before being put on the letting market. I was not in a position to do this myself. Fortunately Tessa and her team at Beresfords in Colchester took the whole problem off my hands and did a great and speedy job getting the property refurbished and back on the market. Tessa marketed the property and achieved a high quality tenant within a couple of weeks. It is now rented out on a 1 year contract. Tessa and her team have been very polite and responsive throughout and I am very happy with Beresfords Colchester's service in all this
Robert Β· 29 May 2022
Agent replied Β· 19 June 2024
Hi RobertI really appreciate you taking time out to provide us with your feedback. It was great to read your positive comments regarding the service provided to you by our lettings team in Colchester. Good news that the property was let very quickly to high quality tenants! We all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotExcellent and fast services
Excellent and fast services. My experience with Beresford letting has been a great and easy process. Great value for their services. Thanks to Chris and Abby for giving useful information and thanks to all the staff in Beresford letting. I really appreciate it. God bless you all and keep on with your hard works
Margaret Β· 23 May 2024
Agent replied Β· 19 June 2024
Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotBeresfords Review
We was with Beresfords as tenants for one year, and was very impressed with the Customer Service shown by our Inventory Clerk (Melissa McGaughin) throughout our Tenancy. Melissa listened to our concerns and always gave time for any questions to be answered. When she conducted her Inspections, she was always polite, friendly and very respectful of the home. We had dealings with some other agents at Beresfords, where Customer Service sometimes came across rather poor at times when help was needed. Melissa was no doubt the best. Thank you Melissa, you make a great agent! - From all of us!
RN Β· 11 April 2022
Agent replied Β· 19 June 2024
Hi RNMany thanks for taking the time to post your detailed review. I am pleased that you found Melissa's approach professional and that she listened to any concerns you had.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotThe whole team at Shenfield Beresfordsβ¦
The whole team at Shenfield Beresfords (especially Wendy!) are so helpfull and really put you at your ease through every step of selling your house in a really friendly way.They keep you fully informed of every step, nothing is too much trouble when you are having a few doubts! From the first visit to value your house and finally holding an open day where on the first day I was made an offer.I would thoroughly recomend them, best in Essex
Liz Β· 22 February 2022
Agent replied Β· 19 June 2024
Hi Liz, Many thanks for the 5 star review and positive comments for the team at our Shenfield office, and in particular Wendy. I am pleased to hear you were impressed with the level of service extended to you, as the team work really hard to provide the best possible customer care. They will guide and support from the first point of contact through to exchange and completion, keeping all parties regularly updated. Thank you for the recommendation, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
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5/5
TrustpilotExcellent communication and customer focused
Excellent communication and customer service from Lauren regarding my tenancy query, clear and concise information provided.
Travis Β· 8 October 2026
Agent replied Β· 12 October 2026
Hi Travis
Thank you for providing us with your recent review. I am pleased that you felt Lauren provided you with clear and concise responses to your queries surrounding your tenancy. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotElla was fantastic to workβ¦
Ella was fantastic to work with professional, reliable, and approachable throughout the process. Everything was handled efficiently and with great attention to detail, making the experience smooth and stress-free. Highly recommend her services! Thank you Berestfords Team π
Sachera Β· 18 December 2024
Agent replied Β· 25 December 2024
Hi SacheraI appreciate you finding the time to provide us with your feedback. I am pleased that Ella was professional, reliable and approachable throughout your process of renting a property. Our ultimate objective is to make such an experience smooth and stress free for our customers. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotThe staff in Beresfords lettings
The staff in Beresfords lettings
Department have been very professional & helpful in all matters relating to the change of tenancy in my property.
JohnKing Β· 5 August 2026
Agent replied Β· 23 September 2026
Hi John
Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotWe are extremely pleased with theβ¦
We are extremely pleased with the service that we have received so far.Abby has been extremely professional, helpful and precise with the service she has provided to us so far. She's been Brilliant. Similarly Cameron and James have also been brilliant throughout. Thank you all so very much!
J Β· 8 July 2024
Agent replied Β· 24 August 2024
Thank you so much for taking the time to provide us with your feedback. It's great that you have found Abby helpful and professional throughout, as have other members of our lettings team. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotJames was a massive help throughout heβ¦
James was a massive help throughout he made the process extremely efficient for my partner and I, he was always available to answer any queries regarding referencing and the property that I am now moving into. And a thank you to Abby for all the work she has done behind the scenes as well!
Paul Β· 12 March 2024
Agent replied Β· 19 June 2024
Hi PaulThanks for your feedback following your recent dealings with our lettings team in Chelmsford. I am pleased that your experience was a positive one and that both James and Abby in particular proved helpful and efficient throughout.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotGreat team !!
Everyone I have dealt with have been very professional and supportive.
I will Definitely do business with this company again in the future.
Ben Β· 8 August 2026
Agent replied Β· 23 September 2026
Hi Ben
Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
TrustpilotMy experience with Beresfords Lettingsβ¦
My experience with Beresfords Lettings is nothing short of splendid. The staff are kind, polite and very professional that can go to any length to assist you with any issue or questions that you may have. I personally dealt with Charlie and Emma who were so fantastic!
Mr Β· 18 July 2024
Agent replied Β· 24 August 2024
Hi MahmoudI really appreciate you taking the time to provide us with your feedback following your recent dealings with our local lettings department who cover the Havering Borough. It's great that you found their approach kind, polite and professional and that they went above and beyond to assist you. I know the entire team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotAmazing service from the whole team.atβ¦
Amazing service from the whole team.at beresfords. Sourced quality Tenants for my property have kept me updated throughout the whole process. have used this agent for many years and will not change thank you everyone
D Β· 14 May 2026
Agent replied Β· 4 June 2026
Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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5/5
GoogleI am in the process of purchsing a property through Beresfords Colchester branch and have found the team in particular Charlie to be very very helpful ,honest and professional and feel he has gone over and above his role and responsibilities at every stage , providing continuity has been key in confidence of the process for me personally.
He is a true credit to Beresfords. I can foresee this young man going very far within this industry.
Teri GoldringPositiveResponsiveness, Quality, Professionalism
Teri Β· 27 August 2021
Agent replied Β· 26 August 2024
Hi Teri,
Thank you very much for taking the time to leave your 5 star award for the team at our Colchester office, and in particular Charlie. The team are all dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support every step of the way, keeping all parties updated throughout the process. Your kind comments are much appreciated and we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
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5/5
TrustpilotRylie was extremely helpful and did notβ¦
Rylie was extremely helpful and did not rush us during our viewing. She had taken time to know the house and could answer any questions we had. The whole process from viewing to rental was dealt with professionally.
Steve Β· 27 November 2024
Agent replied Β· 25 December 2024
Hi SteveThanks for your feedback and I am pleased that you were impressed with Rylie's approach. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
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5/5
TrustpilotSuper star Debbie!
Debbie was fantastic right from the start, she kept me in the loop when my favourite property came back on the market & thanks to her weβve secured it and can call it home soon! βΊοΈ Debbie thanks for all your help, really means a lot. Youβre fantastic at what you do!!!
Lauraj Β· 25 March 2024
Agent replied Β· 19 June 2024
HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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