Trusted Agent profile · Colchester

Beresfords Lettings reviews in Colchester

4.6

★★★★★ Excellent

957 reviews across 2 platforms

145 High Street, Colchester, CO1 1PG

Part of Beresfords, see every office.

Beresfords's office in Colchester, at 145 High Street, is rated 4.6 out of 5 across 957 reviews on two platforms, including 230 Google reviews rated 4.7.

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4.7 / 5

230

Reviews on Google

This office

Trustpilot logo

727

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very efficient Inventory Clerk

Very efficient Inventory Clerk - I found Hannah Grant helpful to deal with as a recently departing tenant. She did the final inventory report which was done without my attendance. The final report was finished very quickly, Landlords agreed to the release of security deposit and I was refunded the monies in less than a week (no deductions). To be clear my five star review is specifically for Hannah and not Beresfords as a company, which as a tenant, I found to be a somewhat indifferent company to deal with!

Darren · 30 October 2024

Agent replied · 25 December 2024

Hi Darren,We very much appreciate your feedback following your recent dealings with Hannah Grant. It's great that you found the check out process following expiry of your tenancy easy and efficient and that your deposit was refunded in full within a very short space of time. I know that Hannah will be very grateful for your kind words. I would be keen to find out a little more about your experiences as a tenant in general during your tenancy following the other comments made within your review. Please feel free to email me directly: sb@beresfords.co.uk.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Experienced Lettings Team - Highly Recommended

The excellent Beresfords lettings team in Colchester has managed our rental since we moved overseas in 2014. We chose them for their excellent local reputation for both sales and lettings. Continuity of relationships in business inspires confidence, and we have enjoyed working with Lettings Manager Tessa Stanford since the beginning. Beresford's marketed our property for let very effectively and identified and verified the high quality tenants who have occupied the house for the past several years. They are pro-active on annual inspections, providing photographs as well as asessments as to when items might need attention e.g., due to wear and tear. They have ensured that the required safety inspections are carried out promptly and the necessary certificates obtained. They have also identified and managed the contractors carrying out maintenance. Managing all of this promptly and without fuss on our behalf so that we have peace of mind that our property is being taken good care of. Lastly, and very importantly, they are proactive to initiate and manage the annual tenancy renewals with excellent communication and advice. In summary, we have no hesitation in recommending the Beresfords lettings team in Colchester.

Donald · 28 October 2024

Agent replied · 25 December 2024

Hi DonaldI am so grateful that you have taken the time to provide such detailed feedback. Having been one of our clients now for 10 years you have had an opportunity to judge our levels of service over an extensive period of time. It's great that you have been impressed with the approach of our staff regardless of which particular department they work within. Personally, I am pleased that we have been able to take away a lot of stress and worry from you and it is great that you would not hesitate in recommending our lettings team in Colchester to others. Can I take this opportunity in thanking you for your continued custom over the last decade and we look forward to assisting you for many more years to come.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Excellent and friendly team who touched…

Excellent and friendly team who touched base frequently and made sure our wants were catered to when suggesting properties. Will be called upon again when we decide to move next. Special thanks to Paul and Alice.

Josie · 19 August 2024

Agent replied · 24 August 2024

Hi JosieWe appreciate you providing us with your feedback. I am pleased that our local lettings team have remained in touch with you on a regular basis during your search for a suitable property. Hopefully we can assist you again at some point in the future.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Property visits

I’ve been inspected by Amy 3 times since moving in 1 year ago. Amy is always very professional and always takes notes of any issues or concerns I have.

Sandra · 4 December 2024

Agent replied · 25 December 2024

Hi SandraThank you for finding the time to provide us with your feedback. I am pleased that Amy has always adopted a professional approach when visiting the property which you rent. I know she will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

She was patient and run is through with everything very promptly and professional

Mars · 11 August 2026

Agent replied · 11 October 2026

Hi Mars Thank you for your recent review. I am pleased that the service you received from our lettings team in Colchester was professional and prompt. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Very helpful throughout the letting…

Very helpful throughout the letting process and very prompt responses to our emails and phone calls

Geoffrey · 21 July 2026

Agent replied · 23 September 2026

Hi Geoffrey Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Great service throughout our enquiry from Daniel at Beresfords. He went above and beyond for us, also researching details on surrounding properties and things like footpaths etc - all important to our search for a new home. He came to our viewing personally and was a pleasure to deal with, and even though at this point we have decided not to proceed on that property we are hopeful he will have another to suit us soon. 5 star service throughout .

Angela · 11 October 2024

Agent replied · 10 November 2024

Hi Angela, Thank you for taking the time to post your 5 star award for the Daniel, Branch Manager at our Colchester office. Daniel does all possible to match people to suitable property, taking into account their individual requirements and will appreciate you sharing your experience. He will look forward to assisting you again soon. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Fantastic experience

Fantastic experience. Very quick and efficient letting process. Responsive and very helpful answering any questions you have. Smoothest process I’ve had getting a flat :) . Amy was a great help and was very attentive and lovely. Christine was a great help too.

Precious · 28 March 2024

Agent replied · 19 June 2024

Hi PreciousThanks for taking the time to provide us with your feedback. I am so pleased that following your recent dealings with us your experience was very positive. We invest heavily in both training and development of our internal processes to ensure our clients' journey is as smooth and stress free as possible. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

They have been amazing

They have been amazing, there was a slight hiccup but Debby got it completely sorted and took all the stress away, couldn’t be more thankful

Sarah · 12 May 2026

Agent replied · 4 June 2026

Hi Sarah Thank you for posting your recent review. It was great to read that Debby in our lettings department at Braintree was able to assist you with your recent issues, making the whole process stress free for you. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Google

Myself and my partner dealt with Sam who was absolutely brilliant. He took us around 4 different properties in one day and we found our home. The process after was stress free and seamless. Would definitely recommend Beresfords Colchester and Sam!

Paris · 28 April 2024

Agent replied · 26 August 2024

Hi Paris, Thank you for taking the time to post your review. I am pleased that your experience with our lettings team in Colchester was stress free and that Sam was able to show you several properties that resulted in you finding your new home. We wish you all the best for the future and thank you for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

I am so glad I found Beresford, all their agents were super helpful throughout the process of finding and moving into a new place. They found my flatmate and I the exact apartment we had in mind and had us sorted within our expected moving in date. Even now when I have a query in mind, I ring them up and they are always happy to assist me. Would definitely recommend to anyone who wants a stress free relocation!

Waliya · 11 October 2024

Agent replied · 10 November 2024

Hi Waliya I am grateful for you taking time out to provide us with your feedback. It's great that you were impressed with the approach of our staff and that we were successful in finding you a suitable property to rent. We all very much appreciate your kind words and that you would not hesitate in recommending us to others. I hope you enjoy the time spent living in your new home. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Rylie and Adam have been brilliant

Rylie and Adam were brilliant, both had professionalism and deep understanding of the local market and made the entire process seamless and stress-free. They went above and beyond to show properties that matched our needs and budget, offering valuable opinions and insights without any pressure.

Ryan · 19 January 2024

Agent replied · 19 June 2024

Hi Mr. Dobson,Thanks so much for your feedback. I am pleased the lettings team at Brentwood impressed you with their approach and demonstrated their extensive knowledge of the local lettings market. We are all very appreciative of your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great experience with Beresfords

Our experience with Beresfords has been great, the team have given us lots of useful information with prompt responses and a welcoming approach. Thomas Enderby has been very helpful and has helped us through the process and was quick to assist us on any queries we had

Laurie'elle · 2 December 2023

Agent replied · 19 June 2024

Hi Laurie'elle,Thanks so much for providing your feedback. I was pleased to read of your positive experience, having dealt with our lettings department in Chelmsford recently. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Katy was very helpful and supportive…

Katy was very helpful and supportive for our check out. Detailed the expected outcome in a clear and concise manner, and have already have check out documents.

David · 29 November 2024

Agent replied · 25 December 2024

Hi David,I am pleased that you were impressed with the way in which your check out was handled and that everything was provided to you in a clear and concise manner. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very happy with my whole experience…

Very happy with my whole experience today and leading up to the viewing, Tom and Chris were polite and welcoming to all my questions and left myself feeling very satisfied and excited for the next steps! Would highly recommend 👍🏼

Emily · 19 April 2024

Agent replied · 19 June 2024

Hi EmilyI just wanted to respond personally to your recent feedback following your dealings with our lettings department in Chelmsford. I am so pleased that you had a positive experience and that the team responded promptly to any queries that you raised. We are all very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings

4/5

Google

I want to say a big thank you to Berresfords Agents in particular Dominique for her help and assistance in taking on managing our property and securing a tenant so quickly. Dominique listened to our concerns and was very understanding. We could not have chosen a better Agent. Thanks Dominique.

Gloria · 27 August 2023

Agent replied · 26 August 2024

Hi Gloria I very much appreciate you finding some time to post your feedback. It is great that Dominique has impressed you and found a suitable tenant very quickly. I know that personally she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Lauren Mobsby was very helpful to us…

Lauren Mobsby was very helpful to us with a rental renewal where she went above and beyond to negotiate a middle ground with the landlord

Martha · 13 December 2024

Agent replied · 25 December 2024

Hi MarthaThanks for your feedback. I am pleased that you were impressed with the assistance provided to you by Lauren during the negotiations to renew your current tenancy. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Calls always answered quickly and…

Calls always answered quickly and direct to the person you need to speak to. Also very knowledgeable and prepared to pass on best advice

Peter · 2 May 2026

Agent replied · 4 June 2026

Hi Peter Thank you for posting your recent review. It's great that you have found our staff to be helpful and knowledgeable during your recent dealings with our Brentwood lettings department. I know the whole team will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Excellent service. They got a lot of potential buyers to view and very quickly we had a full price offer. This was the same for our last property, which is why we chose them again. Highly recommended.

Karl · 16 January 2026

Agent replied · 16 April 2026

Hi Karl, Many thanks for sharing your recent experience regarding your property sale which our Colchester office dealt with. The team work proactively to generate maximum interest and it is pleasing to hear we again achieved a full asking price offer. The team are dedicated to providing the best possible customer care and will appreciate you taking the time to post your 5 star award and kind recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

5/5

Trustpilot

Jazmin has always provided us with…

Jazmin has always provided us with sufficient notice of any up and coming inspections and has always tried to accommodate alternative dates if required.

Nicholas · 1 May 2026

Agent replied · 4 June 2026

Hi Nicholas Thank you so much for providing us with your recent feedback. I was pleased to read that you have been consistently happy with the service you receive from Jazmin regarding inspections at your property. It is great to know you are provided with sufficient notice prior to her visit and that you find her to be professional throughout whilst attending your property. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Definitely recommend Adam and the team at Beresford

Arranged a viewing for a property with a gentleman named Adam from Beresford. Punctual and professional yet friendly and accommodating. I had the viewing and fell in love with the house. Adam started the referencing process straight away and was always available to come back to any questions or queries I had. Cannot recommend the company enough, especially Adam. Great service!

First · 6 August 2022

Agent replied · 19 June 2024

We really appreciate your positive feedback. I am pleased that you found Adam both punctual, professional, friendly and accommodating throughout your application process. I know he will be very grateful for your kind words and it's great that you are happy to recommend our Company to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

I had fantastic experience

Riley was fantastic. She was so professional should be around. She was exactly Riley was fantastic. She was so professional I viewed the property . She was excellent I recommend her to everyone thank you for your help

Ahmed · 4 May 2024

Agent replied · 19 June 2024

Hi AhmedI am pleased that you have had a positive experience when dealing with Riley recently. I know she will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Exceptional service

My experience with Beresfords letting agency has been nothing but exceptional. They have been super helpful from the start and guided us well throughout our move-in process. Communication was also superb. A special thanks to Christine who has been great.

Gloria · 22 March 2024

Agent replied · 19 June 2024

Hi GloriaThank you so much for your positive feedback. I am pleased that you have had a great experience when dealing with us recently and that our personnel remained in regular contact throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Barbara has carried out an extremely…

Barbara has carried out an extremely thorough and detailed inspection at my property.

Peter · 14 July 2026

Agent replied · 24 August 2024

Hi Peter Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

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