Trusted Agent profile · Colchester
★★★★★
959 reviews across 2 platforms
145 High Street, Colchester, CO1 1PG
Part of Beresfords, see every office.
Beresfords's office in Colchester, at 145 High Street, is rated 4.6 out of 5 across 959 reviews on two platforms, including 231 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
1/5
GoogleUnfair referencing process and holding deposit not refunded. We had a very frustrating experience with Beresfords Colchester, mainly due to …
Having read the contents of your recent 1-star review, I have subsequently conducted some internal investigations and wanted to reply personally. … More
5/5
TrustpilotI have had a fantastic experience with…
I have had a fantastic experience with Beresfords as my property management agency for the past six years. Their team has consistently demonstrated professionalism and integrity, and I wouldn’t trust any other estate agents to represent me. They are prompt in their responses and meticulous in their checks. Recently, I’ve been working with Paul Tuck, who has made my experience as a landlord incredibly easy and stress-free. I highly recommend Beresfords!.
Hi AimeeThanks so much for finding a few minutes to provide us with your feedback. It's great that you have been dealing with us for the last 6 years and feel that our team have consistently met your expectations. We very much appreciate the business that you have and continue to provide us, and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Experience Renting with Beresfords!
Right from the initial phone call, our experience with Beresfords was pretty seamless. Thomas E was really knowledgeable about local offerings that might suit our needs, to the extent we are now renting a place he suggested that we hadn’t initially inquired about. I found that Beresfords were very easy to get hold of when I had a question (of which I had many!) and were really helpful throughout the whole process. It was also nice to have someone consistent to contact in the office who we had met and helped us until the end. If we were to rent/buy in the future we would definitely consider Beresfords.
Hi EmilyThank you so much for taking time out to provide us with your feedback. I am pleased that you were impressed with the approach of our staff from beginning to end and that they were able to answer all of your queries. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat communication and help throughout…
Great communication and help throughout the process
Thank you for providing us with your recent feedback. I am pleased that you have been happy with the service you have received and have felt you have been kept well informed throughout. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotVery pleased with the levels of service…
Very pleased with the levels of service from Adam and his team and find they’re always polite, professional and always keep you updated. On this occasion I’m very happy with the with how quickly they have responded.
Hi AlunThanks for taking time out to provide us with your positive feedback following your recent dealings with our lettings department in Brentwood. I am so pleased that you found members of the team polite, professional and efficient. I am pleased that we were able to assist you effectively on this occasion and I know the local team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotEasy communication
Received an informative email related to my tenancy agreement. Lauren was easy to communicate with and had fast responses.
Hi NgoziWe appreciate you finding some time to provide us with your feedback. I am pleased that the renewal of your tenancy has progressed smoothly and that Lauren communicated with you both swiftly and efficiently.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience
Myself and my fiancée have had a great experience with Beresfords. We would like to thank the whole team for assisting us in finding our home . We really appreciate all your efforts and dedication in helping us out to settle down in our new home. We want to extend our appreciation to Debby , Jack, Joe ,Christine and the whole team.We wish you all the best. From Yogesh and Veroshka.
Hi YogeshThank you so much for posting your positive review. It's great that our lettings team in Braintree have been able to find you a suitable property and we hope you will be very happy in your new home. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThank you for all the hard work
I would say that Beresfords are may be the best agency! It is so easy to work with them, communication is always quick and good, ther respond straightaway and are always ready to help. Lauren Mobsby is amazing, she is always there to help! Thank you for the hard work!
5/5
TrustpilotLauren has been very helpful with the…
Lauren has been very helpful with the renewal matters for my property. She is very responsive and provides clear answers to my questions.
Hi FreyaThanks so much for posting your review. It's great to read that Lauren has been able to make your renewal process a positive one and that she has been quick to respond to any queries you have had. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLovely Service!
The agency is fantastic, a great team that consistently provides exceptional service and support. Renting through them has been a seamless and positive experience. Lauren and Katy, in particular, have been outstanding in handling the coordination of our flat with professionalism, efficiency, and care. Their helpfulness and dedication make collaborating with them a pleasure. We’re grateful for all the assistance and highly recommend the agency and their fantastic team!
Hi LucreziaI was pleased to read that you have been impressed with the service provided to you by our local lettings team. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
2/5
GoogleWe have recently completed the sale of a property through Beresford. Apart from the fact that they managed to get us an offer/ buyer quite quickly they have been absent and unhelpful for most of the transaction. From November until 2 or 3 weeks before we completed, Beresford barely communicated with us and were uncontainable despite multiple phone calls from ourselves, solicitors and other estate agents on our behalf. In January Beresford contacted us to say our chain may be breaking as someone lower down was planning on pulling out of the sale and then we received no further communications. The sale was saved by an estate agent higher up in the chain who bypassed Beresford as they didn't answer their phoned and spoke with the agents from lower in the chain. I emailed Beresford to complain about the lack of service and communication while mentioning the property was now being sold at a different price. I received no communications to my complaint but I did receive a new memorandum of sale. As I couldn't get through to Beresford on the phone when the transaction was getting close to exchange, we went into the branch to complain about the lack of service we have received. I then received a call from the agent who was involved in the sale but he did not acknowledge our complaint and spoke to us as though they've been communicating with us throughout. All in all, throughout the journey we have been on to purchase and sell, this estate agent has been lacking in all areas of service and we would not use again- especially for the amount of money they charged us!
Hi Jazz, Having read your recent review I am naturally concerned and disappointed with the comments made within. Delivering a high level of customer service is important to us and I am sorry if you feel we have let you down. I have checked our entire database but I am unable to locate a record for you and cannot check with the individuals concerned as they have since left the company. I therefore cannot carry out a more thorough investigation without further information. Please feel free to contact me at a.horsley@beresfords.co.uk as I would be keen to discuss this matter with you. Alison Horsley, Customer Services Manager
5/5
GoogleTom is without a doubt one of the best agents iv ever dealt with. He made sure he pushed wherever he could, kept everyone fully up to date, and nothing, not even 10 calls a day was too much for him. He was always happy to help. Thanks again for everything you did for us Tom. You are beyond a star!
Hi Laura Many thanks for the great review for Tom who is based at our office in Colchester. Tom works really hard to ensure he is providing the best possible customer care, from the first point of contact through to exchange and completion, keeping all parties regularly updated throughout the process. He will really appreciate your 5 star award and kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleExcellent service, kept us to date throughout the process and very helpfull and polite, great experience.
Hi Adam, Many thanks for your 5 star review for our Colchester team. It is pleasing to hear you found your recent experience to be positive and we appreciate you … More
5/5
TrustpilotJames was very informative
James was informative, punctual and accommodating.Unfortunately the property I viewed wasn't quite right for me.I look forward to hopefully finding a property via Beresfords over the comming weeks
Hi SteveI am pleased that you found James informative, punctual and accommodating during your recent dealings with him and I am in no doubt that he will do all that he can to find you a suitable property to rent as soon as possible.Thanks for taking time out to provide your feedback.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJames was professional
James was professional, friendly and knowledgeable and understood my requirements. Post visit he contacted me to ensure that i had all the necessary information.
Hi Pau,Many thanks for your 5 star award for James who works hard to provide the best possible customer service. He will appreciate your kind comments and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
5/5
TrustpilotExcellent
Yeah , "I want to express my heartfelt gratitude to the letting team for their exceptional assistance in helping me find my new home. From the moment I reached out to them, they demonstrated professionalism, attentiveness, and genuine care. They took the time to understand my needs and preferences, tirelessly searching for properties that aligned with what I was looking for. Their guidance and support throughout the entire process, from viewing properties to signing the lease, were invaluable. Thanks to their dedication and expertise, I now have a place to call home that exceeds my expectations. I highly recommend the letting team to anyone in search of a seamless and stress-free renting experience. Thank you for your outstanding service!"
Hi JohnThank you so much for finding time to provide your feedback following your recent dealings with our local lettings team. I am pleased that you found the approach of our staff both helpful and professional. It's great that they were able to provide you with sound advice and source a suitable property for you to rent. I hope that you are happy in your new home. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service thank you
Hi Gill Thank you for your kind words and 5-star rating which are much appreciated. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat customer service
They have been very informative, keeping me up to date with the process and responding very quickly. Everyone has been very friendly, especially Thomas who has been my main point of contact.
Hi RebekahWe appreciate you taking time out to provide your feedback following your recent dealings with our lettings team in Chelmsford. I was pleased to read that they have remained in contact with you throughout the tenancy application process and have been prompt in responding to any queries. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKaren runs a tight ship
Really easy to deal with... always great to have Karen at the helm - we know she runs a tight ship! Lauren is conscientious and easy to deal with and early impressions of Charlie and Dan (?) were also good. Great team. Thank you
Hi Rayna,Many thanks for taking the time to leave such a positive review. It is pleasing to read that you have been impressed with the service provided to you by our lettings team in Upminster. I know that Karen and the rest of her team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleDealing with Beresfords was a great experience throughout our sale. Everyone we dealt with was professional and courteous; communication was also excellent. Highly recommend
5/5
TrustpilotDavid was brilliant from start to end!
David was brilliant from start to end. Extremely responsive, kept me informed, proactive and gave me advice and helpful suggestions. I would definitely recommend him and use his service again for my future property needs. Thank you so much !
Hi IreneMany thanks for providing us with your feedback. I am pleased that you were impressed with the service extended to you by David throughout the transaction. I know that he will be very grateful for your kind words. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotBerefords a truly shameless company.
Berefords a truly shameless company.Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in.However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working.,It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks.The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY?I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service.Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them.They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim. PLEASE SEE THE COMMENTS OF THE MANAGING DIRECTOR. This further proves how they treat tenants.I have proof that we went above and beyond to replace every damage even though they clearly over stated it. Beresfords / landord tried to cheat us and qouted us over a £1000 pounds, when we said we will take it to court, as we have evidence and bills etc... they settled for £300 (this being after we professionally cleaned the house and replaced carpets!)When they realised they would lose they chose to comprise and save face. (still extracting as much money as they could)The managing director saying I'm being grossly unfair is nothing short of a JOKE. (note he took over a month to reply)
Hi NeilHaving read the extensive comments contained within your review, I wanted to reply personally having investigated the matter myself in more detail.Naturally, I am sorry that you felt that our staff were purely landlord focused whilst you were a tenant in one of the properties which we manage.Having reviewed the extensive filenotes I believe that our personnel have tried to assist you with any related issues that rose during your time at the property. Unfortunately, in certain cases particular situations were out of our direct control and we were dependent on other third parties to either make decisions on the next course of action, or contractors such as British Gas who we have no influence over whatsoever. At the end of your tenancy it was evident that there was damage incurred at the property which was deemed to be beyond normal wear and tear. The landlord concerned expected you to make some form of contribution towards the necessary repairs and Melissa played her part in negotiating between both parties to try and reach a mutually acceptable agreement. Therefore, to suggest that Beresfords acted inappropriately throughout your tenancy is, in my view, grossly unfair.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKris and Tom have been great helping us…
Kris and Tom have been great helping us with information for the next steps. We weren't sure about a few things so we popped in and Kris was super helpful with the whole process! Very friendly and knowledgeable
Hi Nathaniel,I just wanted to thank you for posting your feedback having dealt recently with our lettings team in Chelmsford. I am pleased that they were able to assist you with your queries and that their industry knowledge played its part in providing you with accurate advice.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotNatasha was amazing with me
Natasha was amazing with me, very welcoming, friendly and really catered to my needs. Would highly recommend.
Hi StuartThank you for taking time out to post your recent review. It was great to read that you have found Natasha to be friendly and helpful during your dealings with her. I know she will be very grateful for your kind words and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
