Trusted Agent profile · Colchester
★★★★★
959 reviews across 2 platforms
145 High Street, Colchester, CO1 1PG
Part of Beresfords, see every office.
Beresfords's office in Colchester, at 145 High Street, is rated 4.6 out of 5 across 959 reviews on two platforms, including 231 Google reviews rated 4.7.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and efficient
Very helpful and efficient. Beresfords’s Lettings department allows complete peace of mind !
Hi Anne Thank you so much for posting your review. We all very much appreciate your kind words and 5-star rating and hope to work with you again in the future. Steven Bond Managing Director - Residential Lettings
5/5
GoogleLooking for new property to rent was so easy and quickly arranged with Beresfords. We have been so excited about the move and very much appreciate the help from Dominique and the team, very quick to respond with any questions that we had and overall great and professional service.
Hi Gosia Thanks so much for your positive feedback. I was pleased to read that our lettings team in Colchester responded quickly to any queries raised and that their approach was professional throughout. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotI’ve used Lauren Johnson for letting…
I’ve used Lauren Johnson for letting multiple properties over the years and her service has always been first-class. Efficient, knowledgeable, and dependable, a great letting agent !
Hi Johan Thank you for posting your recent review. It was great to read that you have worked with Lauren on multiple occasions and have always found her to be efficient and knowledge during your dealings with her. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleGreat service from viewing to completion.
Hi Angela Many thanks for providing us with your feedback. We all appreciate your kind words and 5-star rating. … More
5/5
TrustpilotCameron - Beresfords
Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)
Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleExtremely happy with the service from Tessa and team all process was smooth and hassle free.
Hi Sujit Thank you so much for posting your review. It was pleasing to read that you have been happy with the service provided to you by Tessa and her team in Colchester lettings. I am glad your experience was a hassle free one. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBeresford was used to find a suitable…
Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!
Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff that you can easily trust
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
5/5
GoogleAll communications in arranging the viewing were very efficient. Property details online included a video tour with useful information in commentary. Hannah, who provided the viewing, was well informed, and followed up as discussed.
Hi Kevin Many thanks for posting your recent review. I was pleased to read that you have been happy with the service provided to you when recently viewing a property … More
5/5
TrustpilotExcellent service ,particularly Lucy…
Excellent service ,particularly Lucy Plappert who was very helpful at all times
Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Hi Carole, Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
5/5
GoogleRented a property through Beresfords for 12 years now. Whenever there is a maintenance issue Joleen is a wonderful contact and does everything she can to help resolve the problem in a timely manner.
Hi Darren, Thanks for taking time out to post your review. So pleased to read you have been renting with us now for 12 years and that if and when there is a maintenance based issue, we manage to resolve it promptly. I know that our Property Management team will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleWe purchased the property with great service and communication. We were well informed every step of the way making sure information flowed between us, the seller and the solicitors involved. This work made for a relatively quick sale and we thank Maria for her hard work.
Hi Malik, Many thanks for the 5 star review and kind comments for the team at our Colchester office, and in particular Maria. The team area are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will keep all parties updated throughout the process, offering guidance and support every step of the way. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager.
5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Hi Michelle Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAbby was prompt and personable in her…
Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.
Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCameron Cruiks has been brilliant from…
Cameron Cruiks has been brilliant from the moment I first contacted him to enquire about letting my property through Beresfords. He's been thorough, on the ball and professional throughout the process and I at last have peace of mind that the property is being managed well. Highly recommended.
Hi TareqI really appreciate you providing some feedback following your recent dealings with Cameron. I know he will be very grateful for your positive comments and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleDaniel and Richard were brilliant. Great communication through the purchase process from start to finish. Above and beyond.
5/5
TrustpilotBrilliant experience with Beresford’s…
Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!
Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDr. Juan Braschi
Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.
Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKaty was superb
Katy was superb! A very friendly, considerate and professional agent. She continually went above and beyond in order to find my wife and me a place. We can't fault her at all!
5/5
TrustpilotGood experience overall made very easy…
Good experience overall made very easy Charlie was really clear and helpful.
Hi BillyThanks for your feedback. I am pleased that Charlie explained everything to you clearly and was helpful throughout your dealings with him.Steven BondManaging Director - Residential Lettings
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