Beresfords Lettings reviews in Colchester

Hi Karen Thank you so much for posting your recent feedback. I was pleased to read that you have been happy with the service you have received from our lettings team. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Achini,Thank you for your updated review. Firstly, I am sorry that the original date set for you to move in was in fact a Bank Holiday, but it's great that you were able to be flexible in moving the date forward very slightly. I am sorry that you were then unable to move the date again to accommodate a furniture delivery, but ultimately we have to take instructions from our landlords and do not, as agents, have any legal right to move dates ourselves. Please rest assured that we will always try to be as flexible as we can to assist both landlords and tenants, but in certain cases such as this we were ultimately not in control of such decisions.Steven BondManaging Director - Residential Lettings

Hi Amanda Thank you so much for your kind words and 5-star rating which are very much appreciated. Steven Bond Managing Director - Residential Lettings

Hi ScottThanks so much for taking the time to post your recent review. I was pleased to read that your experience of dealing with Beresfords as a tenant has been a positive one and that our staff, especially Jessica, have always dealt with your queries in a prompt and professional manner. It is great that you would recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi SabrinaI was pleased to read your comments regarding Abby. She is a real star and always goes out of her way to assist both landlords and tenants wherever required. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Paul, I appreciate you taking time out to post your feedback following your recent dealings with our lettings team at Colchester. I'm so pleased that you found their approach professional and that Dominique secured suitable tenants for you very quickly. It's great that you would recommend us to others and we are very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Olu Thank you so much for your review. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Xiaoyan,I am so pleased that you found the approach of our lettings team friendly, professional and efficient. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Philip, Many thanks for the 5 star award and positive comments for the team at our Colchester office, and in particular Cameron. The team are dedicated to providing the best possible customer service, focusing on requirements based upon individual circumstances. They will really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi IziThanks so much for taking time out to provide us with your feedback. I am so pleased that our local lettings team impressed you with their levels of customer service, especially from both Charlie and Ella. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi Sam Thank you very much for the 5 star award for Alex and our Colchester office. The team works really hard to try and make what is often a stressful process as trouble free as possible so I am pleased you were happy with the service provided. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Angharad,Thank you so much for taking time out to provide us with your feedback. Although I am sorry that you experienced problems with another agent, it's great that our own lettings department proved that not all agents are the same. We are all very grateful for your kind words and 5-star rating and the fact that you have already recommended us to others.Steven BondManaging Director - Residential Lettings

Hi JoeThanks so much for taking time out to provide your feedback. I was pleased to read that all our staff have met your expectations and its great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

HI GeoffI just wanted to reply to your review personally to thank you for your kind words. I am pleased that Cameron was efficient when dealing with your queries and kept in touch throughout the application process.Steven BondManaging Director - Residential Lettings

Hi Stacey, I am sorry to hear about your recent health concerns and do hope you are on the road to recovery. I am naturally concerned and disappointed with the comments made within your review and have therefore carried out a detailed appraisal of your file. I have also spoken to the individuals concerned to understand how events unfolded throughout this transaction. As you are aware, we reached out to the seller prior to completion to ask if he would kindly drop the house keys into your solicitor, as per your request. Unfortunately, due to work commitments, he advised he could not do this until 2pm in the afternoon. Please note, upon completion day, a seller’s solicitors contact the agent to advise them that funds have been received and therefore, keys can be realised. Completion is not when the funds have left the purchasers solicitor, it is when they are received by the seller’s solicitor. We will always do our best to accommodate any special requests but please do understand we have a busy diary to manage and appointments to carry out. After arranging for the seller to drop in keys to your solicitor as outlined above, you then asked if we could drop keys off to you instead. However, at that point, we had a full diary and other clients to assist. On this occasion, we were unable to assist so arrangements remained the same. We cannot be held responsible for the sellers’ movements and I feel we did all possible to assist you. Christine worked tirelessly on the progression of your purchase prior to exchange and completion, overcoming any issues that arose during the process. Whilst I know there may have been challenges along the way, I am sure the seller did all he could to assist you too on completion day. Should you wish to discuss this matter further, please contact me on a.horsley@beresfords .co.uk. We wish you many happy years in your new home. Alison Horsley, Customer Service Manager.

Hi Nathan Thank you for posting your recent feedback regarding a recent visit to your property. I am pleased that you felt you were provided with plenty of notice prior to the visit and have been happy with the service you received. We all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

I am pleased that Charlie assisted you in an effective way whilst you were looking for a property to rent and it's great that you would not hesitate in recommending him to others. I know he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi DoreenThanks for your positive feedback regarding William and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Harry,I just wanted to respond personally since you uploaded your feedback, having dealt recently with Lauren who works in our lettings department at Brentwood. I am glad she has managed to assist you effectively throughout your dealings with us and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Thank you for your feedback and I am pleased that our lettings department in Chelmsford met your expectations during your recent dealings with them. I know that in particular Kris and Abby will be grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi KeithI really appreciate you taking the time out to post your recent comments following your dealings with us. I am pleased that Jess proactively managed to resolve the issues with the boiler at your investment property and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Gareth,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of the relevant file, our internal notes appear to outline a different view to your own in terms of how events unfolded throughout this transaction . These notes are recorded in real time as matters progress and cannot be amended thereafter. Time is of the essence when progressing any sale and the local office have followed up regularly throughout this transaction. Whilst it may have taken some time from sale agreed to exchange, it will depend upon how many parties are involved in the chain (we made your Mother aware of this from the outset) and any legal issues which may arise during the process. We can only be guided by information passed on to us by third parties and sometimes this can change, dependent upon circumstances. Please bear in mind also, mortgage rates have reduced recently, thus resulting in the new mortgage application for your buyer. Whilst this may have held up proceedings by a short period of time, it did not result in the long delay in which you refer to.In my opinion, based on the evidence on file, I feel we have acted in your best interests throughout this sale. However, we recognise you feel let down and have made recompense as a gesture of goodwill. Please feel free to contact me on a.horsley@beresfords.co.uk should you wish to discuss this matter further.Alison Horsley, Customer Service Manager

Hi TaylaThank you for finding the time to provide us with your feedback following your recent dealings with Charlie. I am pleased that he answered all your queries and maintained regular contact with you throughout.Steven BondManaging Director - Residential Lettings

Hi ChrisMany thanks for taking the time to post your review. It was pleasing to read that you have been happy with the service provided to you by James. I know he and the rest of our lettings team in Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings