Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotApartment in Romford
Had an amazing experience with Beresfords Letting Agency while looking for a rental apartment in Romford area. Charlie and Christine were of great help.
Komal · 20 April 2024
Agent replied · 19 June 2024
Hi KomalThanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Romford. I am so pleased that you had a positive experience with the team and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlice was very helpful and nice
Alice was very helpful and nice. And explain in detail what I needed to apply for rental property.
Carley · 5 August 2024
Agent replied · 24 August 2024
Hi CarleyThanks for posting your recent review. I was pleased to read that Alice has proved helpful and supportive during your search for a suitable property to rent. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, quick to respond to emails.
Debbie · 16 May 2026
Agent replied · 4 June 2026
Hi Debbie,
Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI put our apartment on with Beresfords’…
I put our apartment on with Beresfords’ for rent and within two weeks they found tenants and moved in with all credit checks done within this time superb service Karen, Charlie and the team were amazing…
Brian · 1 July 2023
Agent replied · 19 June 2024
Hi Brian,I wanted to thank you personally for taking the time to leave your positive review. It is great that Karen and her team in Upminster were able to source suitable tenants quickly and efficiently and I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA Most Rewarding Experience.....
Beresford staff were cheerful, friendly and professional from the moment we walked into the local branch. Subsequent communication face-to-face, by email or on the phone was excellent.They provided us with a valuable range of properties and were positive and efficient in arranging viewings.On finding a property we liked the client was contacted and the sale agreed within 45 minutes, and the required admin was dealt with efficiently.The whole experience was positive and successful, and Saffron and Rob were particularly helpful.
John · 8 April 2022
★★★★★ 5/5
TrustpilotGood quality response to problem
Ganiyat · 27 May 2026
Agent replied · 4 June 2026
Hi Ganiyat
Thank you for your kind words and 5-star rating, which is very much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFast and efficient
Fast and efficient. Well finessed processes and good handoffs by the team- thanks Abby J for putting up with my emails.
Mr · 30 May 2024
Agent replied · 19 June 2024
Thanks for taking time out to provide us with your feedback. I am pleased that you found our application process fast and efficient. We work hard at developing these so that customer experience is a positive one. It is refreshing when we receive these comments. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie was very helpful
Rylie was very helpful, respectful, polite and very professional.
MISSCHRISTABELATUAHENE · 12 December 2024
Agent replied · 25 December 2024
Hi ChristabelaThanks for your positive feedback. I am pleased you found Rylie helpful and professional. I am in no doubt that she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenant and a landlord…
I have been a tenant and a landlord through Beresfords over the past 20 plus years. I live outside of the UK now and Beresfords fully manage my property. They are very responsive and the staff I have dealt with are keen to provide a good service to both tenant and landlord. It´s a great piece of mind to leave the property in trusted hands.
Rob · 5 August 2024
Agent replied · 24 August 2024
Hi RobWe really appreciate you taking some time to provide us with your feedback. Having been both a tenant and landlord of ours over the years you have been able to experience our service from both perspectives and it is great that in both instances we have managed to meet your expectations. Now that you are residing outside the UK I am pleased that we are able to provide you with the necessary peace of mind that the property which we manage on your behalf is in safe hands.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleMaria has been a pleasure to deal with during the sale of our property. Good communication, a pleasant manner and a determination to push the sale through. Just what we needed, thank you.
Debra · 27 August 2023
Agent replied · 26 August 2024
Hi Debra,
Thank you for taking the time to post your 5 star review for Maria who is based at our Colchester office. Maria works hard to provide the best possible customer care, from the first point of contact through to exchange and completion. She will guide and support throughout the journey keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotReally proactive approach from Lauren McComish
Really proactive approach from
Peter · 29 May 2026
Agent replied · 4 June 2026
Hi Peter
Thank you for providing us with your recent feedback. It was great to hear that you found the whole rental process to be a smooth and seamless one, thanks to the support and help you received from Lauren. As a landlord we understand how busy you schedules can be and that your time is precious, so to hear such kind words regarding the service you received from Lauren is pleasing to read.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExceptionally Service & Quality
Christine Sorrell was not only professional but she was very patient and empathetic.
Jason · 1 October 2024
Agent replied · 28 October 2024
Hi JasonMany thanks for taking the time to post your review. I was pleased to read that you found Christine to be professional and helpful during your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 stars for the whole process
5 stars for the whole process! Lauren was incredible right from the start. She was always on call to answer any question we had and kept us fully informed throughout the process. She made us feel at ease and helped to make the transition feel seamless.
Megan · 14 May 2022
Agent replied · 19 June 2024
Hi MeganThanks for your positive comments. I am pleased that you were impressed with Lauren and the general approach of our lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPolite and helpful
Lauren is always polite, helpful and quick to respond.
Carol · 27 November 2024
Agent replied · 25 December 2024
Hi CarolThank you so much for taking the time to provide us with your feedback. I was pleased to read that you found Lauren polite, helpful and efficient in her responses during your recent dealings with her.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Chike · 20 July 2024
Agent replied · 24 August 2024
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWell done Beresfords and Alice
What made the experience great was the continuous feedback we got from Alice keeping us up to date on the progress .She was always available and willing to assist. I also liked that everything could be done online ,and there was no travelling up and down. She also made a great effort to accommodate and put measures in place for us to have our dog there. Well done from her side.
Org · 29 March 2024
Agent replied · 19 June 2024
Hi OrgMany thanks for taking the time to post your positive review. It was pleasing to read that Alice has been able to assist you with your requirements to find you suitable accommodation and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
GoogleNot very good services regarding communication with there clients ,in the past when I have had viewings I've had not alot of feedback now I can appreciate not all clients give feedback or even good feedback that I could accept but like I say good or bad it has not always come .overall with the likes of Charlie keeping in contact has been good ,but had recent updates photos done as discussed with the agency would have been nice to have had a follow up as to weather I was presenting the property in a good way or I could have done something better on myself regards presentation.As a customer I'm trying to sell my property and having there experience in a more vocal way would be more appreciated
Terry · 27 August 2023
Agent replied · 26 August 2024
Hi Terry,
Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed review of your file, our internal notes appear to outline a different view to your own in terms of communication. Notes outlining conversations are recorded in real time as matters progress and cannot be amended thereafter.
Whilst we initially sold your property earlier in the year, I can appreciate your disappointment when this sale fell through. It would appear the local office have been working with you with regards to the marketing, taking additional photographs to prompt further interest. I also note they were in touch with you yesterday with viewing feedback.
I am keen to gain a greater understanding of your frustrations, please feel free to contact me on a.horsley@beresfords.co.uk.
Alison Horsley, Customer Services Manager.
★★★★★ 3/5
GoogleBeresfords on the most part are okay, However they have failed in letting themselves into my property without prior knowledge (I check emails daily including junk); even though both I and my partner have expressed to not enter the property when we are away.
Even with every 4 month inspection we have never missed one email or inspection, this un-authorised entrance falls flat of what is expected from you letting agent and home. This breach of privacy is a basic requirement I feel any company should follow. I feel sorry of who doesn't have cctv and how many homes they do this unwillingly to without anyone knowing. The fact they take pictures during these inspections I would have thought they would have better privacy standards.
UPDATE: Recently Beresfords have contacted me apologising for this situation and stated that this shouldn't have happened. They were honest in stating that they did not send me an email although all other inspections on the day in question did get an email. When discussing going forward I suggested instead of treating no response as a "okay and go ahead" to enter my property that only explicit confirmation will be used going forward in my case. This was accepted with a very can-do attitude.
I will note that I was questioned about this review and asked to update as it was felt "that 1 star was harsh" considering they made a honest mistake. In reflection, with maintenance mainly being okay with a few issues taking multiple times to repair, I wouldn't fault beresfords for this, rather the repairs made by contractors or just being the nature of repairs and the property itself. Also when it comes to the paperwork side of things I cannot say they're not fair, I did have to pay fees early on in my tenancy to have internet installed (on top of my ISP installer costs) as this was deemed a change of contract but I would hope that this is because beresfords want everything documented and altered between us and the landlord. I have updated my rating accordingly and will say, on the most part Beresfords have been better than other letting agents I've used in the past, it's a shame that this mistake has happened however I appreciate their concern to addressing the matter.
Billy · 27 August 2023
Agent replied · 26 August 2024
Hi Billy
Having read the contents of your recent review I wanted to reply personally. Firstly, can I apologise for any distress or inconvenience that may have been caused when our inventory Clerk last visited your property. I have spoken to the Inventory Clerk concerned and asked that they make contact with you directly to discuss the matter in detail and my understanding is that this conversation has now taken place. Thank you for drawing this matter to our attention as it gives us the opportunity to re-visit our internal processes and procedures with a view to improving our levels of customer service for each and every one of our customers.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotGood
Lauren and Charlie were great. Helpful and good advice
Mike · 17 November 2024
Agent replied · 25 December 2024
Hi Mike,Many thanks for taking the time to post your review. I am pleased that you have been happy with service provided to you by our lettings team in Upminster, but particularly Lauren and Charlie. I know they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Mamed · 24 October 2023
Agent replied · 19 June 2024
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good communication through out the…
Very good communication through out the process. Charlie was very helpful and made things really easy. We would highly recommend.
Consumer · 4 May 2024
Agent replied · 19 June 2024
Thanks for the feedback following your recent dealings with our local lettings department. It's great that they maintained good levels of communication with you throughout the process and it is nice to know that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Munyaradzi · 1 August 2024
Agent replied · 24 August 2024
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotExploitative practices for tenants
Took over a month to return my tenancy deposit. The communication about it was really bad - they went completely silent after I checked out, I had to send lots of emails to chase and some of them were ignored. They couldn’t give me timings for when it would happen. I had to open a dispute with the deposit protection service just because there was no end in sight. There was no apology for the delay. This was very clearly business as usual for them.This wasn’t because there was a dispute about deductions. It was just radio silence. In the end they didn’t even want to make any deductions. It’s a shame to have to leave this review. During the tenancy I thought they were quite good. They were responsive and happy to deal with maintenance issues. They did try to inspect the property during a national lockdown, which I thought was a bad & unethical decision on their part, but they were at least happy to cancel it for our property on request.However, I think leaving a 1 star review just based on the deposit is completely justified. They need to understand is that keeping a large sum of peoples’ money for so much longer than the government’s mandated 10 days is completely unacceptable. They tried to blame the landlord’s lack of responsiveness. That is not a reasonable excuse. They are holding the money, and they are working on the landlord’s behalf. I feel extremely strongly that this sort of treatment of tenants needs to improve.
Peter · 28 October 2021
★★★★★ 5/5
TrustpilotDealing with the lettings department.
Tammy · 6 May 2026
Agent replied · 4 June 2026
Hi Tammy,
Thank you for your recent feedback. I was pleased to read that Charlie and Lauren in our lettings department at Upminster were able to assist you efficiently during your recent dealings with them. We all very much appreciate the 5-star rating and wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
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