Trusted Agent profile · Colchester

Beresfords Lettings reviews in Colchester

4.6

★★★★★ Excellent

959 reviews across 2 platforms

145 High Street, Colchester, CO1 1PG

Part of Beresfords, see every office.

Beresfords's office in Colchester, at 145 High Street, is rated 4.6 out of 5 across 959 reviews on two platforms, including 231 Google reviews rated 4.7.

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4.7 / 5

231

Reviews on Google

This office

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Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Trustpilot

Alice was Really friendly and helpful

Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.

Jason · 10 May 2024

Agent replied · 19 June 2024

HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very excellent customer service

Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment

Adam · 6 August 2024

Agent replied · 28 October 2024

Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service

Dealing with Lauren and beresfords through a difficult personal situation and they have been a pleasure very professional and helpful when needed thankyou

Charlie · 28 April 2026

Agent replied · 4 June 2026

Hi Charlie Thank you for posting your recent review. I was pleased to read that Lauren was able to assist you through a difficult period in a professional and helpful manner. I know she will be very grateful for your kind words and 5-star rating and we wish you all the best for the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

James and his team was amazing along…

James and his team was amazing along the process of renting our first property. Would 100% recommend them to anyone, james and his team was able to assist and support it in very aspect of the journey of renting, amazing experience

Micky · 9 February 2024

Agent replied · 19 June 2024

Hi MickyWe appreciate you taking the time to provide us with some feedback following your recent dealings with our local lettings team. It's great that they appear to have assisted you effectively throughout your journey of renting your first property and we really appreciate the fact that you would recommend us to others. I hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings

5/5

Google

Really impressed with Sammy's proactive lead. Usually when buying property I've just regarded the estate agent as the messenger between myself and the vendor but it's refreshingly different with Sammy as she keeps me thoroughly updated, chases on my behalf before I even need to ask and definitely has me reassured that she's on top of everything. Definitely recommend Sammy - she's set the bar.PositiveResponsiveness, Professionalism

Abbie · 27 August 2021

Agent replied · 26 August 2024

Hi Abbie, Many thanks for the 5 star review and positive comments for Sammy at our office in Colchester. Sammy is focused on providing the best possible customer care, from the first point of contact through to exchange and completion. She will do everything within her power to ensure the transaction goes through smoothly, keeping all parties updated throughout the process. She will appreciate your recommendation and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

5/5

Trustpilot

Very professional and friendly.

My whole experience of dealing with Beresfords has been first class and Abby has been very professional, friendly and helpful. I have felt supported throughout the whole process and would definitely recommend to others.

Linda · 21 June 2024

Agent replied · 24 August 2024

Hi LindaI appreciate you taking the time to provide us with your detailed feedback following your recent dealings with our lettings team. It's great that your experience was positive and you felt fully supported throughout the entire process. As we invest heavily in training and the ongoing development of our personnel, it's particularly refreshing to hear that you would not hesitate to recommend us to others.Steven BondManaging Director - Residential Lettings

5/5

Google

I’ve just moved into my new property and I’d like to say a big thank you to everyone at Beresfords who helped make the process as smooth and straightforward as possible. …

Majed · 2 October 2026

5/5

Trustpilot

I cannot recommend Beresford too highly

I cannot speak too highly of the service that I have received from Beresfords, especially Hannah and Alicia who have both been so efficient and quick to respond to any queries. I have found that being a landlord is not always easy, but they have both made things a lot less stressful!!

Florence · 25 April 2023

Agent replied · 19 June 2024

Hi Florence,Thank you so much for posting your recent feedback. I was delighted to read that both Hannah and Alicia have responded quickly to any queries which arise. Being a landlord does create its challenges, but as your managing agent we will always try to ensure the process of renting a property is as stress free as possible. We are all very grateful for the business that you provide to us, and your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

The communication was clear during the entire process

Olaitan · 11 August 2026

Agent replied · 11 October 2026

Hi Olaitan Thank you for providing us with your feedback regarding the service you received from our lettings team in Colchester. We all very much appreciate your kind … More

5/5

Trustpilot

Thank you Natasha Haywood

Thank you Natasha Haywood always helpful and very professional. She took the time to listen to my needs which most agents don’t do.

Hallie · 8 December 2024

Agent replied · 25 December 2024

Hi HallieMany thanks for providing us with your feedback following your recent dealings with Natasha. I am pleased that she was attentive and professional. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Good customer relationship and all the…

Good customer relationship and all the teams are great in the work which we really appreciate all the efforts through the process

Samuel · 30 April 2026

Agent replied · 4 June 2026

Hi Samuel, Thank you for providing us with your recent feedback. We all appreciate your kind words and 5-star rating and look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

From beginning to the end of my search…

From beginning to the end of my search for somewhere to rent, the service I got from Hannah Grant was exceptional. I was always kept informed and updated about available places to rent. When I had any queries I was given answers in a timely manner. Thank you for all your help and getting me into my new place

Michelle · 16 July 2022

Agent replied · 19 June 2024

Hi MichelleThank you for your positive feedback regarding Hannah. I am pleased that she kept you regularly updated as and when new properties became available to rent, and responded promptly to your general queries. I know Hannah will be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

We have been using Beresfords for the…

We have been using Beresfords for the past few years and have found their service to be exceptional.

Mr · 23 May 2026

Agent replied · 4 June 2026

Hi Anwar Thank you for your recent review. We very much appreciate your kind words and 5-star rating and look forward to continuing our working relationship with you going forward. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Beresfirds has been simply superb and professional

Beresfirds has really helped us in acquiring this property. The staff is so professional and dedicated. Had good experience with Dominique who has been there since the start till the end. Holly is really helpful and made our journey smooth throughout. Thank you team and we recommend Beresfords to everyone.

Raj · 12 May 2023

Agent replied · 19 June 2024

Hi Raj,So pleased that our lettings team in Colchester ensured everything went through for you without issue and it is great to hear that you found their approach very professional. We all really appreciate your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Amazing

Amazing, super efficient and friendly staff

Customer · 14 August 2026

Agent replied · 19 June 2024

Thank you for providing us with your feedback. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Beresfords have been so helpful and really helped us to buy our first home, Maria was amazing at helping us through this process and has made buying a home a easy process for us she has gone out her way to get our viewing quickly and offer accepted, we have had a great experience. Would highly recommend

Natalie · 27 August 2022

Agent replied · 26 August 2024

Hi Natalie, Many thanks for the great review for Maria who is based at our Colchester office. I am pleased you were impressed with the level of service extended to you as I know Maria works really hard to provide the best possible customer care. Your 5 star award and kind comments are much appreciated. Thank you for your recommendation, we wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

5/5

Trustpilot

Professional and caring service from…

Professional and caring service from everyone at beresford

Cecilia · 30 July 2026

Agent replied · 23 September 2026

Hi Cecilia We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Very helpful staff in particular Ella…

Very helpful staff in particular Ella Gibbins and Phillipa Doe have helped me and my partner move and rent easily. Great experience with Beresfords and friendly faces all around :)

Chloe-Mae · 27 July 2024

Agent replied · 24 August 2024

Hi Chloe-MaeThanks for taking the time to provide us with your feedback following your recent dealings with our lettings department in Colchester. I am pleased that you had a very positive experience and that you found the application process both easy and smooth.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Beresfords Property Visit

We had a property visit recently from Beresfords which was a smooth and seamless process. Hannah was thorough, friendly and was so helpful. Thank you!

Niromila · 16 October 2024

Agent replied · 28 October 2024

Hi NiromilaThanks for taking time out to provide your feedback. I am pleased that you had a productive visit from Hannah recently and that she was both thorough and friendly. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

They made my first letting easy…

They made my first letting easy and the staff that attended to me was so helpful and made it easy for me. particularly the staff called Tom was so kind, friendly and also ready to help.

Temmy · 4 April 2024

Agent replied · 19 June 2024

Hi TemmyMany thanks for taking the time to post your review. I am pleased that you have found your first experience of renting a property to be a positive one and that our lettings staff were friendly and helpful. I know Tom in particular will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Sam and the team are very freindly and always answer the phone when you call and have a query. They are much recommend and will use the compnany again.

Nathan · 27 July 2024

Agent replied · 26 August 2024

Hi Nathan Many thanks for taking the time to leave us with your feedback. I am pleased that your recent experience of dealing with our lettings department in Colchester has been positive and that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Abby really helped

Abby really helped me to ensure that as a landlord I had all documents in order, should I need to make a rent protection claim.Thank you Abby

Kevin · 28 August 2024

Agent replied · 28 October 2024

Hi KevinThanks for taking time out to provide us with your feedback. I am pleased that Abby assisted you with all the documentation that was required. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Amazing reps. Been with them since years and never let down

Exceptional Service from Lauren and the Team.

Ak · 29 July 2026

Agent replied · 23 September 2026

Thank you for providing us with your detailed review. It was great to read that having worked with us for so many years now, you continue to be consistently happy with the service you receive from Lauren and her team, who have always been on hand to answer your queries in a quick and efficient manner. We all very much appreciate your kind words and hope to continue working with you long into the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Tom has been very professional during…

Tom has been very professional during the process of me renting a property. Very polite and helpful, he went through all details thoroughly and efficiently, I never have trouble getting through to him and he has continued to keep me posted with any updates.Thank you Tom

Am · 20 July 2023

Agent replied · 19 June 2024

Hi AmWe appreciate you taking time out to provide your feedback, having dealt recently with our lettings department in Chelmsford. I am so pleased that you found Tom helpful and professional throughout the process. We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings

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