Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI've used Beresfords in excess of 15…
I've used Beresfords in excess of 15 years and they've always been on the ball and happy to help with any issues that arise. They've found reliable tenants fast and dealt with all paperwork quickly. I've dealt with Lauren many times over the years and she's always been outstanding with her professionalism, knowledge and fantastic communication.
Gemma · 6 August 2026
Agent replied · 19 March 2026
Hi Gemma,
Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings.
★★★★★ 5/5
TrustpilotFinding an agent this good is rare and so refreshing!
We have been so impressed (twice now - so we know it was not a fluke!) by how Debby and the team at Beresfords have helped us to find tenants for our rental property. They listen, pay attention and act on our wishes and have a huge amount of experience and knowledge to share and guide the process. It is such a relief to know we have found a great partner like this to work with.
Jayne · 5 March 2026
Agent replied · 19 March 2026
Hi Jayne
Thank you for posting your recent feedback.
It was great to read how impressed you have been with the service you have received from Debby and her lettings team in Braintree and they were proactive in assisting you with finding suitable tenants for your property. I know they will be very grateful for your kind words and we look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotWarming and welcoming
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent for the first time she put us at ease and so happy to be renting through Beresfords!
Aimee · 20 August 2026
Agent replied · 23 September 2026
Hi Aimee
Thank you for providing your recent review. I was pleased to read that you have been happy with the service you have received whilst looking for a suitable property to rent. I know the whole team will very much appreciate your kind words and we wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleHave been letting my property since 2022 and my overall experience when dealing with Paul Tuck and his team at the Billericay office is exceptional, particularly James Annette who was a gentleman and very personable.The care and support through was both professional, reliable with outstanding communication skills following the introduction and finalising a new tenancy agreement on my behalf.
Would not hesitate Beresfords letting. Truly deserving of 5 star.Thank you all so very much.
Anita · 17 February 2026
Agent replied · 12 November 2024
Hi Anita
Thank you for posting your recent review. Having rented out your property with us for so many years now, it was particularly pleasing to read that you have been consistently happy with the service you receive from Paul and the rest of his lettings team in Billericay. It's great that you would not hesitate in recommending them to others and we look forward to continuing our working relationship with you for many more years to come.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service
I have dealt a few times with Beresford's and in each instance the journey has been very easy with excellent service. All the staff are lovely and helped me find the property I wanted in each case. Thoroughly recommend especially Ella, Lauren and Taylor.
Jo · 28 August 2026
Agent replied · 23 September 2026
Hi Jo
Thank you so much for providing your recent feedback. It is great that having worked with us on a several different occasions now, you have always been happy with the service you have received and have found our lettings team in Upminster to be particularly helpful and friendly. We all very much appreciate your kind words and look forward to continuing our working relationship with you into the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFirst time we have rented with a…
First time we have rented with a company like Beresford. All I can say is the experience to date has been a truly professional one. Hannah is a credit to your company.
Joseph · 22 September 2026
Agent replied · 23 September 2026
Hi Joseph
Thank you for providing us with your recent feedback. It was great to read that Hannah has been efficient and professional throughout your recent dealings with her. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was very nice
Jazmin was very nice, polite and professional during the property visit. I particularly appreciated how careful she was regarding my privacy and how respectful she was of the property. Overall, it was a very positive experience.
TIMOTHY · 26 August 2026
Agent replied · 23 September 2026
Hi Timothy
Thank you for providing us with your recent review. I am pleased that you found Jazmin to be professional and courteous following her recent visit to your property to carry out her inspection. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRespectful , pleasent & friendly!
Barbara is always very pleasant and friendly. She always respects the property and removes her shoes when entering. We find her to be very nice to talk to but also professional. Nice lady.
Pick · 11 September 2026
Agent replied · 23 September 2026
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided by Barbara during her recent inspection visit to your property. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGeraldine was very friendly and…
Geraldine was very friendly and welcoming, eased all of our anxieties about the property visit, explained to us in full the details of how the visits go, asked us if we have any concerns and advised us in the best ways of what to do and who to contact. She was extremely helpful and a genuinely lovely person
Georgia · 11 March 2026
Agent replied · 19 March 2026
Hi Georgia,
Thank you for providing your recent feedback. I was pleased to read that you found Geraldine to be helpful and informative during her recent visit to your property. I know she will be extremely grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHannah from Beresford's was amazing!
Hannah was amazing and a real credit to Beresford's letting. She is one of the reasons why I decided to use Beresford's full management service as trust is really important to me.
Mr · 25 August 2026
Agent replied · 23 September 2026
Hi Thusara
Thank you very much for your recent feedback. It is great that Hannah has instilled her confidence in you with regards to our fully managed service and that you have been pleased with the service she and her team have provided. We hope to continuing working with you into the future and very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie
Rylie is very knowledgeable and took the time to explain the whole rental process clearly. What really stood out was her reliability, if she said she would call me back or do something she would do it.
Lauren · 19 July 2026
Agent replied · 25 October 2024
Hi Lauren
Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleOur Check-out Clerk was Geraldine. We were very impressed with the service Geraldine provided; she kept us informed throughout, was polite and professional and had an excellent telephone manner, speaking very clearly which is very important to me. Geraldine's report was outstanding; it was very detailed and covered everything with lots of photos.
Yvonne · 17 March 2026
Agent replied · 18 April 2026
Hi Yvonne
Thank you for providing us with your feedback. It was great to read that you have been happy with the service provided to you by Geraldine during your recent check out process. It's great that you felt you were well informed throughout and that she was thorough in her work. I know she will be extremely grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe had an outstanding experience selling our home with Jess from the Billericay office, and I would highly recommend her. From the very start, she was professional, knowledgeable, and was quick in answering queries about the process.
What really stood out against other agents was the non- pushy approach before we decided to proceed, and their marketing strategy. Jess secured 6 viewings within the first couple of days, which led to us having a choice of offers. Thanks to Jess’ negotiations, our home sold considerably above the asking price, and we were confident that all the right questions had been asked.
We were happy that Jess was contactable for any queries, especially as it was our first time selling a property, and she was able to give advice about the property we purchased.
Thank you, Jess. We’re so grateful that you were able to find lovely buyers for our home.
Natasha · 15 April 2026
★★★★★ 5/5
TrustpilotDebby and her A Team!
As usual Debby and her team gave us a first class service in finding a new tenant. We have been with Beresfords for some years now and would not think of changing. Peace of mind and good advice is what we get.
Susan · 30 April 2026
Agent replied · 25 October 2024
Hi Susan
Thank you for posting your recent review. It was great to read that you feel the service you received from Debby and her lettings team in Braintree is always 'first class' and you have been working with us for some considerable time now. We hope to continue working with you for many more years to come and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThorough
Barbara was so thorough and clearly talked through the findings and my options when my tenants checked out.
Carole · 18 September 2026
Agent replied · 23 September 2026
Hi Carole
Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlways pleasure to work with this…
Always pleasure to work with this estate agency - Jazmin has been extremely helpful and speedy to deal with check out procedure.Thank you once again.
Egle · 30 July 2026
Agent replied · 23 September 2026
Hi Egle
Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant service!
I had a fantastic experience working with William as my lettings agent. From start to finish, he was professional, knowledgeable, and always willing to go the extra mile to ensure a smooth process.William was highly responsive, answering all my questions promptly and keeping me updated at every stage. He made what can often be a stressful experience feel seamless and straightforward. His attention to detail and dedication to finding the right tenants made a huge difference, and I truly appreciated his honest and transparent approach.If you're looking for a reliable and efficient lettings agent, I highly recommend William. He’s a pleasure to work with and genuinely cares about his clients.Many thanks to Laura and Charlie for all their assistance too.
Aisha · 15 February 2025
Agent replied · 24 February 2025
HI AishaThank you so much for taking the time to post your detailed feedback. It was great to read your positive comments regarding your recent dealings with William at our lettings office in Upminster. We invest heavily in our staff training to ensure good customer service, so it is always great to receive a review such as yours and I know that William and the rest of the team will be extremely grateful for your kind words. I am delighted that you would not hesitate in recommending us to others and we look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotI requested a viewing of a ground floor…
I requested a viewing of a ground floor flat in Billericay which I told the “manager” would be perfect for me. However, the female “manager” was extremely rude to me and wouldn’t let me view - even though I told her I would have sold my property through them - and it’s very modern and lovely Their loss!! Nasty woman! Not sure of the date. It still hasn’t sold!
Denise · 10 August 2026
Agent replied · 23 September 2026
Having read your recent review Denise, it is extremely disappointing to note the comments made within.
Following a detailed appraisal of your file, and your subsequent contact via phone with both myself, and the local office, file notes outline a different view to your own in terms of how events have unfolded throughout your interaction with our Company. Our internal notes, which include conversations from phone calls and any emails sent and received, are added to the file in ‘real time’ and cannot be amended thereafter.
Concerning the viewing you have requested on numerous occasions, we have made our position perfectly clear. We have a duty of care with regards to our clients and our employees and should we have concerns, will not place them in a vulnerable position. With this in mind, we will not be accompanying your viewing and have made our seller aware as to the reasons why.
It is also worth noting that you told me several times you had numerous properties and did not need to sell a property to buy onwards. This is contradictory to the comments you have made.
To suggest the approach of our Branch Manager was rude is somewhat harsh, given how you choose to conduct yourself. I have been on the receiving end of your abusive language and have made it very clear we will not tolerate such behaviour.
I trust this clarifies our position with regards to your request.
Alison Horsley, Customer Services Director.
★★★★★ 5/5
TrustpilotBarbara was professional and friendly…
Barbara was professional and friendly and made me feel at ease in my home.
Dee · 22 September 2026
Agent replied · 23 September 2026
Hi Dee
Thanks so much for posting your feedback. I know that Barbara will appreciate your kind words following her recent visit to your property to carry out her inspection. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotEfficient and helpful
Jazmin was efficient and helpful in dealing with various checkout and maintenance issues leading up to the arrival of a new Tennant. She responded quickly to my various questions and kept me informed of progress.
Paul · 23 April 2026
Agent replied · 24 May 2026
Hi Paul,
Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service provided by Jazmin during your recent checkout and maintenance issues prior to the arrival of a new tenant. It was great to hear that she was efficient in her responses to your queries, keeping you well informed of progress throughout. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional and clear
Having dealt with Lauren for many years, she still continues to answer all my questions clearly. I would definitely recommend them to anyone looking for a reliable and helpful estate agent. Thanks Lauren :-)
Danielle · 16 April 2026
Agent replied · 24 May 2026
Hi Danielle,
Thank you for your recent feedback. It was great to read that you have been working with us for a number of years now, and in particular have worked closely with Lauren throughout. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAdam and his team
Adam and his team, Rylie, William, and Elenor, were extremely professional and helpful at all times. I have had the pleasure of dealing with them on a number of occasions over the last 12 months, and on every occasion they were well informed, responsive, and proactive. They made the entire process clear, straightforward, and stress-free, always taking the time to explain each step and answer any questions promptly. Their friendly yet professional approach inspired confidence and made a real difference. I would not hesitate to recommend them to anyone looking for a reliable and efficient letting agent.
Nicholas · 20 December 2025
★★★★★ 5/5
Trustpilot100% experts
I recently moved into my new home with the help of this exceptional letting agency, and I’m incredibly grateful for the smooth and professional service I received.A special mention goes to Lauren T, who made the property viewing process so seamless. She was knowledgeable, approachable, and took the time to address all my questions, making me feel confident about my decision.I’d also like to thank William and Ella, who were amazing in handling the documentation and other administrative matters. They ensured everything was completed efficiently, kept me updated throughout, and made what could have been a stressful process feel completely manageable.The entire team was friendly, responsive, and dedicated to providing excellent service. I highly recommend them to anyone looking for a reliable letting agency. Thank you, Lauren, William, and Ella, for making my move such a positive experience!
Pavithra · 18 December 2024
Agent replied · 29 December 2024
Hi PavithraThanks so much for taking time out to provide your detailed feedback. I am so pleased that everything progressed smoothly for you and you found the approach of our staff both helpful and professional.I know the staff concerned, especially Lauren T will be very grateful for your kind words and 5-star rating.I am pleased that you would not hesitate in recommending us to others and can I take this opportunity of wishing you all the very best in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe have had a really positive experience renting through Beresford. Paul and James were both very helpful and professional and their communication was great throughout. They were always quick to respond and made the whole process easy. Would definitely recommend.
Natalie · 17 February 2026
Agent replied · 18 April 2026
Hi Natalie,
Thank you for providing us with your feedback. I know that both Paul and James will be very grateful for your kind words and we wish you all the best for the … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.