Beresfords Billericay reviews in Basildon

Many thanks Samantha for the fantastic review for Jess and her team at our Billericay office. You will have been in safe hands with Jess as she will tailor a marketing strategy to individual circumstances, in order to achieve maximum asking price. When a sale is agreed, the team will do everything within their power to ensure a sale goes through smoothly, keeping in regular contact throughout the journey. They will appreciate your 5 star award and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Sharon Thank you for providing us with your recent feedback. I am pleased that our lettings team in Billericay provided you with a quite and efficient service, and that James was particularly helpful, keeping you fully up to speed with progress and answering any questions or queries you may have had. I know he will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi Yvonne Thank you for providing us with your feedback. It was great to read that you have been happy with the service provided to you by Geraldine during your recent check out process. It's great that you felt you were well informed throughout and that she was thorough in her work. I know she will be extremely grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Having read the contents of your recent review Aidan, it is disappointing to note the comments made within. I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter. When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property. Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor. All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed. I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase. Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search. Alison Horsley, Customer Service Director

Hi Justin Thank you for your recent review. I am pleased that you found Sian to be polite and knowledgeable during your recent dealings with her. I know she will very much appreciate your kind words. It's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

Many thanks Sam for taking the time to post your 5 star review for Jess and Luke from our office in Billericay. Both work proactively and will do all possible to ensure a sale goes through to exchange and completion. They will be pleased to know you were impressed with the service they provided. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

Hi Peter Thank you for your kind words regarding Barbara's recent visit to your property. We invest heavily in our staff training, so it was pleasing to read that Barbara was polite, friendly and respectful whilst carrying out her inspection. I know she will very much appreciate your kind words and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Susan Thank you for posting your recent review. It was great to read that you feel the service you received from Debby and her lettings team in Braintree is always 'first class' and you have been working with us for some considerable time now. We hope to continue working with you for many more years to come and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Kate, Thank you for providing us with your recent feedback. It was great to read that Paul and his team in Billericay were able to assist you efficiently and quickly in your search to find suitable tenants for your property. Our staff will always strive to provide the best service possible for our clients and it is great that you would not hesitate in recommending us to others. We hope we can be of assistance to you again in the future and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Jane Thank you for your recent review. I know that Barbara will be very grateful for your kind words and we hope we can be of service again in the future. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Carole Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Egle Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Emilia Thank you for providing us with your detailed feedback. I am pleased that you found the process of renting out your property to be a positive experience and that our lettings staff kept you fully informed of progress along the way. We very much appreciate your kind words and look forward to supporting and working with you again in the future. Steven Bond Managing Director - Residential Lettings

HI AishaThank you so much for taking the time to post your detailed feedback. It was great to read your positive comments regarding your recent dealings with William at our lettings office in Upminster. We invest heavily in our staff training to ensure good customer service, so it is always great to receive a review such as yours and I know that William and the rest of the team will be extremely grateful for your kind words. I am delighted that you would not hesitate in recommending us to others and we look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings

Having read your recent review Denise, it is extremely disappointing to note the comments made within. Following a detailed appraisal of your file, and your subsequent contact via phone with both myself, and the local office, file notes outline a different view to your own in terms of how events have unfolded throughout your interaction with our Company. Our internal notes, which include conversations from phone calls and any emails sent and received, are added to the file in ‘real time’ and cannot be amended thereafter. Concerning the viewing you have requested on numerous occasions, we have made our position perfectly clear. We have a duty of care with regards to our clients and our employees and should we have concerns, will not place them in a vulnerable position. With this in mind, we will not be accompanying your viewing and have made our seller aware as to the reasons why. It is also worth noting that you told me several times you had numerous properties and did not need to sell a property to buy onwards. This is contradictory to the comments you have made. To suggest the approach of our Branch Manager was rude is somewhat harsh, given how you choose to conduct yourself. I have been on the receiving end of your abusive language and have made it very clear we will not tolerate such behaviour. I trust this clarifies our position with regards to your request. Alison Horsley, Customer Services Director.

Hi Dee Thanks so much for posting your feedback. I know that Barbara will appreciate your kind words following her recent visit to your property to carry out her inspection. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi John, Having seen you recent 1 star review, it is naturally disappointing to note your comments made within. I cannot locate a file for you as I have not spoken with you directly and am unsure which one of our offices you may have dealt with? Whilst I do not know which property you wanted to view, I would point out that many of our sellers ask us to financially qualify potential viewers ahead of confirming viewing arrangements. Sellers want peace of mind knowing that people can afford to buy their property, should they wish to place an offer. Financial qualification with Flagstone Financial is free and there is no obligation to use the mortgage advisor. It is the buyer’s choice as to whether they wish to have further conversation about other suitable mortgage products and whether they can save money. From a buyer’s aspect, once they have spoken to our mortgage advisor, they will be in the strongest possible position should they wish to place an offer. Please understand we are carrying out our due diligence, as requested by the seller. This will be explained to every potential viewer who will be offered the opportunity to meet with one of our advisors or if they are unable to attend the local office, we will arrange an appointment via video call. If a potential viewer is resistant to speaking to our advisor, we will accept a current ‘agreement in principle’ from a lender, outlining the appropriate loan amount as evidence of borrowing. In cases where someone is also reluctant to provide this documentation, we will present the evidence to a seller. It is then the seller’s choice as to whether they wish to accept the viewing or not. I trust this clarifies the process. Should you wish to discuss this matter further with me, please contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Director.

Hi Paul, Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service provided by Jazmin during your recent checkout and maintenance issues prior to the arrival of a new tenant. It was great to hear that she was efficient in her responses to your queries, keeping you well informed of progress throughout. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks Di for sharing your recent experience with the team at our Billericay office and in particular Jess, our Branch Manager. Jess will tailor a marketing strategy dependent upon individual circumstances in order to attract maximum interest and asking price. Once a sale is agreed, the team will follow up, guiding and supporting through to exchange and completion. Your kind recommendation is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Director

Hi Andrew, Thank you for taking the time to post and update your detailed 3 star review regarding your recent experience with our Billericay office. Carl and I both appreciate service fell short of expectation and whilst we have both apologised, it is pleasing to know you have received an apology directly from the individual concerned. I am sorry you are still waiting for answers with regards to your recent offer and questions you raised but as I have explained to you, it is extremely frustrating when you are reliant on the information from third parties and it is not forthcoming. I myself have made repeated calls to the company in question, still to no avail, and will continue to chase. Feeback is vitally important to us so that we can continue to improve the service we offer. We are committed to the training and development of our people and I thank you for bringing your concerns to our attention. Please do not hestitate to contact me if I can be of any further help at a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Director

HI Kelly I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Billericay. Steven Bond Managing Director, Residential Lettings

Hi Danielle, Thank you for your recent feedback. It was great to read that you have been working with us for a number of years now, and in particular have worked closely with Lauren throughout. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi PavithraThanks so much for taking time out to provide your detailed feedback. I am so pleased that everything progressed smoothly for you and you found the approach of our staff both helpful and professional.I know the staff concerned, especially Lauren T will be very grateful for your kind words and 5-star rating.I am pleased that you would not hesitate in recommending us to others and can I take this opportunity of wishing you all the very best in your new home.Steven BondManaging Director - Residential Lettings