Beresfords Billericay reviews in Basildon

Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings

Hi Klay, Many thanks for your 5 star award for the team at our Billericay office and in particular Jess and Shirley, your main points of contact. It is pleasing to note you felt your experience was positive and hope we can be of further assistance in the future. Alison Horsley, Customer Service Manager

Hi Gillian Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager

Hi Amy Thank you for providing your detailed review. I was pleased to read that Lauren has been professional and helpful throughout your recent dealings with her and that she was able to answer any queries effectively and clearly, making the whole process much easier for you. I know she will be grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Stelios Thank you so much for providing us with your feedback, I was pleased to read that Eleanor in our Brentwood lettings team provided you with an efficient and professional service during your recent dealings with her. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Elliot Thank you for posting your recent review. It's great that Chris and the rest of the lettings team provided a swift and efficient service during your recent search to find a suitable tenant. We look forward to continuing our working relationship with you and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for providing your recent feedback. It's great that you have been working with us over so many years now and that you are consistently happy with the service you receive from Adam and our lettings team in Brentwood. We all very much appreciate your kind words and look forward to continuing to work with you in the months and years ahead. Steven Bond Managing Director - Residential Lettings

Hi Bobby Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Pauline, Thank you for providing your recent review. I was pleased to read that Karen has been able to assist you efficiently when it comes to resolving any issues you have had regarding maintenance queries. I know she will be very grateful for your kind words and we look forward to continuing our working relationship with you. Steven Bond Managing Director - Residential Lettings

Hi John Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi GiftThanks for your positive feedback following your recent dealings with Riley. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Kayleigh Thank you so much for posting your review. I know that Jazmin will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Bujar Thank you for your recent review. I know that Geraldine will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Karishma Thank you for providing us with your recent review. It was great to read that Paul and his team in Billericay were able to assist you efficiently in finding a suitable tenant for your property. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi SunilI really appreciate you taking the time to provide such detailed feedback following your recent dealings with our lettings department in Chelmsford. It's great that you found the team professional and efficient and that overall they exceeded your expectations. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi Christina Thank you for providing us with your recent feedback. I was pleased to read that having worked with us now for a number of years, you continue to be impressed with the level of service we provide to you, and in particular the help and assistance you receive from Lauren in our Property Management department. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you so much for posting your review. I am pleased that you have been happy with the service provided by our lettings team in Braintree and we hope to work with you again in the future. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi George Thank you for posting your recent review. I am glad that Lauren was able to assist you effectively during the recent renewal of your tenancy. I know she will appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Anthony I really appreciate you taking the time to post your review. I am pleased that our lettings team in Billericay stood out from other local agents and took time to understand your requirements, and deal promptly with any of your queries. Cameron and Lynn in particular will be very appreciative of your feedback and it is great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

Hi Alison, Many thanks for the great review for the team at our Billericay office, and in particular Joe, who was your main point of contact. Joe is focused on providing the best possible customer care and will do everything within his power to ensure a sale goes through to exchange and completion. He will guide and support throughout the journey keeping all parties regularly updated with progress. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager