Trusted Agent profile · Basildon

Beresfords Billericay reviews in Basildon

4.7

★★★★★ Excellent

1,013 reviews across 2 platforms

129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH

Part of Beresfords, see every office.

Beresfords's office in Basildon, at 129 High Street, is rated 4.7 out of 5 across 1,013 reviews on two platforms, including 198 Google reviews rated 4.9.

Google logo

4.9 / 5

198

Reviews on Google

This office

Trustpilot logo

815

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Basildon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Highly Professional, Thorough, Efficient and Reliable

All the various departments at Beresfords have been extremely helpful. We have had issues with the local authorities and gas safety engineer services over the years and the team (particularly Sara, Cameron, Lauren and Christine) has been great at helping to resolve these problems by contacting these companies and liaising between us, the tenants and the services in a professional and efficient manner.They are brilliant at communicating with us, the landlords, at every step of the way so we are always kept in the loop with what is happening with our property.We would highly recommend Beresfords as a Letting Agent as they are very thorough, professional, efficient and reliable.

Davina · 17 December 2022

Agent replied · 25 October 2024

Hi DavinaI just wanted to reply personally to say thanks for taking time out to post your comments. I am pleased that our local lettings team supported you through a difficult process and were professional and efficient throughout. It is great that you would not hesitate in recommending Beresfords to others and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Lauren Senior

Lauren Senior, Renew Coordinator, was absolutely fantastic throughout my enquiry. Super fast responses, very professional, helpful, and friendly from start to finish. She made everything clear and easy to understand and kept me updated the whole time. Really appreciated the excellent customer service highly recommend!

Basy · 6 May 2026

Agent replied · 24 May 2026

Hi Basy Thank you for posting your detailed review. I am pleased that Lauren provided you with an efficient and professional service, maintaining clear communication with you throughout. It's great that you would not hesitate in recommending us to others and we all thank you for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Supportive and Helpful

During a recent visit Jack was as supportive and helpful as ever. He looks out for the interests of both the tenant (myself) and the landlord, which means we are well looked after by Beresfords and can feel at home in the property. Jack is friendly and professional, and follows up quickly and efficiently. Thank you Jack!

Kay · 21 June 2024

Agent replied · 25 October 2024

Hi KayMany thanks for taking the time to provide us with your detailed feedback following your recent dealings with Jack and rest of our lettings department at Braintree. I am pleased that your experience of dealing with us was positive and that you felt fully supported throughout the process. I know that Jack in particular will be grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Google

A very big thank to Bailee Curran for bringing our house sale to fruition. It would not have happened without you, your hard work, drive, strategy and patience certainly paid off. A true professional who will give honest advice rather than what you want to hear. His assessment on valuation was spot on. We would recommend him to anyone who is seeking to sell their property. Wishing you all the very best in the future - you will go far.

Tony · 13 November 2022

Agent replied · 12 November 2024

Hi Tony, Many thanks for the great review for Bailee who is based at our office in Billericay. You will have been in very safe hands as Bailee works really hard to provide the best possible customer care. From the first point of contact, he will guide and support throughout the transaction, keeping all parties regularly updated. Your 5 award and kind comments are much appreciated. Thank you for your recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

James Annetts professional and Knowledgeable. My first interaction with James at…

My first interaction with James at Beresfords was very polite and professional. He listened to my individual needs and swiftly responded matching me with properties that I hadn’t previously seen, after searching for many months. I would highly recommend James Annetts at Beresfords above all other Estate Agents in the local area. First class service!

Mel · 24 July 2024

Agent replied · 25 October 2024

Hi MelI am so pleased that you found James polite and professional, and that he matched you effectively with properties that met your specific requirements. I know he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Paul was simply fantastic.

Paul was simply fantastic.Having had a relatively complicated referencing process, under stressful time constraints, he showed empathy and was persistent in reassuring us - leading to us securing the property we wanted to rent. The team at Beresfords were great to deal with and we couldn't be happier with the service.

Warren · 25 September 2024

Agent replied · 25 October 2024

Hi Warren,Thanks for providing your feedback and I am pleased that you were impressed with the service extended to you by Paul in our lettings department in Billericay. I am so pleased that he and the rest of his team were supportive and that you were appreciative of their efforts. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service from start to finish

Great service from start to finish. The team were responsive, helpful, and kept everything moving smoothly throughout the process. Communication was clear and timely, and any questions I had were dealt with quickly. The move-in process was straightforward, and everything was well organised. Would definitely recommend.

Sam · 20 April 2026

Agent replied · 24 May 2026

Hi Sam Thank you so much for your positive review. It is always great to read that our clients have had a smooth and efficient service throughout the move in process and it is great that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating and wish you well in your new home. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I’m so glad we chose Beresfords…

I’m so glad we chose Beresfords Havering for our lettings needs. We have had comprehensive dealings with Amy & Karen and both are an asset to the company. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for their housing needs within the particularly difficult market. Thank you Amy & Karen.

Hardeep · 13 October 2023

Agent replied · 25 October 2024

Hi HardeepI just wanted to reply personally, having read your recent review. I am pleased that you have been impressed with the way in which our lettings team have handled your queries and it is great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Rental Renewal

Rental property was due for renewal in January. Lauren contacted us and provided the options available and the current market rate.Lauren then contacted the tenants straight away and new terms were agreed within a couple of days. Good clear communication and Lauren made the whole experience very easy.

Deborah · 30 October 2024

Agent replied · 22 November 2024

Hi DeborahWe appreciate you providing us with your feedback from your recent tenancy renewal. I am pleased everything proceeded without issue and that you felt the communication between Lauren and yourself was effective. We always strive to make these negotiations as easy as possible for all concerned.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Thank you to Rylie- brentwood branch

I have been a beresfords tenant for 8 years, I am now looking to relocate due to a change in circumstances. Rylie from the brentwood branch has gone above and beyond to try to help me find a suitable property. She is a credit to the company, such a lovely, polite and helpful lady, nothing is ever too much. She really is an invaluable member of staff.

Jordanne · 15 October 2025

Agent replied · 23 October 2025

Hi Jordanne Thank you so much for posting your recent review. I was pleased to read that Rylie has been helpful and efficient whilst assisting you in your search for a suitable property as you look to relocate. It's great that we have been able to assist you over so many years and we look forward to working with you again in the future. We wish you all the best with your move. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I’ve been looked after & treated well…

I’ve been looked after & treated well during the process of finding a new place to live. I would definitely recommend this lettings agency to other people

Daniel · 27 August 2026

Agent replied · 23 September 2026

Hi Daniel Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Great Help With Our Deposit Return

After checkout, Jazmin supported us throughout the whole deposit return process and communicated very well between us and the landlord. Thanks to her help and professional handling of the discussions, we received our full deposit back. She was always responsive, helpful, and understanding.

Baris · 7 May 2026

Agent replied · 24 May 2026

Hi Baris Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Jane Mann at Berefords Country and…

Jane Mann at Berefords Country and Village was an absolute pleasure to work with. From the moment she viewed our property, her professional advice and empathy in a difficult market was extremely appreciated. A clear communicator, very experienced, and always quick to respond. We very much appreciated her candid approach and support. Thank you.

Deborah · 22 July 2024

Agent replied · 25 October 2024

Hi Deborah,Many thanks for the great review for Jane, Branch Manager of our Country and Village department. With many years experience, you will have been in very safe hands. Jane is focused on delivering the best possible customer care and will tailor her approach dependent upon circumstances. She will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

5/5

Google

Karen Aylesbury is always professional, a prompt and good communicator who gets things done. Highly recommended she is excellent

David · 11 October 2025

Agent replied · 12 November 2024

Hi David I just wanted to thank you for posting your recent review. I am pleased that you find our staff efficient and I know they will be very grateful for your kind words. We all really appreciate your 5 star rating. Steven Bond - Managing Director Residential Lettings

5/5

Trustpilot

Lauren Johnson & Team were excellent

Lauren Johnson and the rental team were excellent. They kept me in the loop throughout and were very thorough in dealing with my requirements. Would highly recommend.

Christian · 24 August 2026

Agent replied · 25 October 2024

Hi Christian Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Thankyou so much, Paul, and the rest of the team. First class from start to finish. Couldn't ask for anything more. always there to help us nothing wasn't any trouble Perfect letting agency really friendly and welcoming

Beverley · 11 June 2026

Agent replied · 11 October 2026

Hi Beverley Thank you so much for posting your recent review. It was great to read that Paul and the rest of his lettings team in Billericay have provided you with a first class service during your recent dealings with them. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Recommendation of Beresfords Letting Team

Sian and Danny have been professional, helpful and efficient throughout the whole process. I would highly recommend the Beresfords letting team.

Lauren · 25 September 2026

Agent replied · 10 October 2026

Hi Lauren, Thank you for providing us with your recent review. I am pleased that you were happy with the service provided to you by Danny and Sian in our Witham office who were supportive and professional throughout your dealings with them. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Great customer experience

I saw some properties advertised by Beresford. Made contact and one of their property consultant, Hannah Grant responded. She called me to get my specific requirements for my next rental property and she understood what I needed. After our initial chat, Hannah was on the ball. She was passionate and hard working always alerting to new properties not even on the market yet. She put me first and would call me as soon as a property (she knew I would like) was available to view. Showed me great customer services. I thoroughly enjoyed working with her and would return when in search of my next property.

Christine · 29 June 2022

Agent replied · 25 October 2024

Hi ChristineThank you for taking the time to post your detailed review. I was pleased to read your positive comments regarding Hannah and it is great that as a result of your recent experience you would consider using Beresfords again in the future. Also, many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Where to start? From day one Jess was honest, upfront, reliable and easily contactable. She was extremely professional and knowledgeable. She made a point of getting to really know us which enabled her to "sell" our well loved family home. We would whole heartedly like to thank and recommend Jess and the rest of her fantastic team to anyone looking for an estate agent!

Julia · 13 November 2023

Agent replied · 12 November 2024

Hi Julie, Many thanks for the great review for Jess and her team at our Billericay office. You will have been in very safe hands as they are all focused on providing the best possible customer care. Jess will tailor a marketing strategy dependant upon your individual circumstances, in order to achieve maximum interest on your property. She will guide and support throughout the journey, keeping all parties regularly updated. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Thoughts from a property virgin

Tessa and the team in lettings have been nothing but a joy to work with for the last 12 months.This was my first buy to let property and Tessa took her time, explaining everything to me clearly and concisely, avoiding all the pitfalls and helping me every step of the way, the fully managed service meant i never had to worry about the tenant in my property, who was checked and refferenced before entering and was put in constant contact if any issues arrose.I cant thank Tessa, Sarah, Dominique and the rest of the team enough for their hard work and service.

Thom · 7 June 2022

Agent replied · 25 October 2024

Hi ThomThank you so much for taking the time to post your recent review. We are all delighted that you have chosen Beresfords as your letting agent for your first buy to let venture. It is great that you felt supported throughout the process by Tessa and the rest of our lettings team in Colchester and I hope that we can continue to act for you for many years to come.Steven BondManaging Director - Residential Lettings

5/5

Google

I just like to say, I was most pleased with the help and professionalism from all at Beresford letting agency in billericky I’d like to thank them more for doing the best they could in finding me my perfect home. I would definitely use them and recommend them every time.

Dvatash · 17 February 2026

Agent replied · 18 April 2026

Hi Dvatash Thank you for posting your recent review. I was pleased to read that our lettings team in Billericay were able to assist you efficiently during your search for a suitable property and I know they will all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Easy, friendly, professional selling experience

We had an outstanding experience selling our home with Jess from the Billericay office, and I would highly recommend her. From the initial request for a valuation through to completion, she was professional, knowledgeable, and was quick in answering queries about the process.

Natasha · 15 April 2026

Agent replied · 24 May 2026

Many thanks Natasha for the fantastic review for Jess, Branch Manager at our Billericay office. You will have been in safe hands with Jess who will tailor a marketing stategy to generate maximum interest and price for her clients. Once a sale is agreed, she will follow up proactively to ensure the transaction goes through to exchange and completion, guiding and supporting throughout the journey. Jess will appreciate your 5 star award and kind recommendation. We wish you many happy years in your new home. Alison Horsley, Customer Service Director.

5/5

Google

Fantastic service, great at keeping you informed and professional service with a smile. Highly recommend Clive

Clive · 11 October 2025

Agent replied · 12 November 2024

Hi Clive Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our team in Billericay was positive and the service provided was both professional and reliable. Steven Bond Managing Director, Residential Lettings

5/5

Trustpilot

Natasha made us feel welcome

Natasha made us feel welcome and was very friendly. Knew about the property key points and everything we were wondering was answered. Also to give thanks to Natasha’s colleague on the day for being just as good to us.

BENMCHARVEY · 18 January 2025

Agent replied · 24 February 2025

Hi BenThank you for taking time out to post your recent review. I am glad that Natasha was able to assist you efficiently during your dealings with her and you felt she answered all your questions effectively. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Beresfords's Google reviews
The Trusted Agent

Is this your office? Claim your page.