Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuper star Debbie!
Debbie was fantastic right from the start, she kept me in the loop when my favourite property came back on the market & thanks to her we’ve secured it and can call it home soon! ☺️ Debbie thanks for all your help, really means a lot. You’re fantastic at what you do!!!
Lauraj · 25 March 2024
Agent replied · 25 October 2024
HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you Natasha for your help on the…
Thank you Natasha for your help on the phone today, unfortunately the property I enquired about was not available but Natasha made me feel confident that she would help me find my new home.
Jayde · 15 January 2025
Agent replied · 24 February 2025
Hi JaydeThanks so much for your positive review. I am sorry that the property you were interested in was not available, but am pleased that Natasha is continuing in her search to find you a suitable home. I know she will keep you updated in this regard and we all thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery responsive team
Very responsive team, kept me updated throughout the process and ensured I had all the information I needed at all times.
Lauren · 12 August 2026
Agent replied · 23 September 2026
Hi Lauren,
I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was extremely professional and…
James was extremely professional and had a lovely warm manner. What I was very aware of compared to other companies is how quickly James got back to emails and telephone calls. I would definitely use Beresfords in the future to buy or rent a house.
Laura · 30 July 2024
Agent replied · 25 October 2024
Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe service from Eleanor Scott was…
The service from Eleanor Scott was excellent. She has been impeccably friendly and professional throughout this whole process. However, what I appreciated most was her genuinely shocking speed and attentiveness. With the market as fast as it is at the moment, I've lost out on several properties due to slow lettings agents so this was invaluable to me and saved me so much stress. She could not have done a better job.
David · 13 August 2022
Agent replied · 25 October 2024
Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren
Lauren, at Beresfords, has been very helpful to me as a landlord, in regard to number of property related issues... previously in regard to tenancy renewals, and most recently in helping me with a property licensing application.
Glen · 14 April 2026
Agent replied · 24 May 2026
Hi Glen
Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service you have received from Lauren with your tenancy renewals and licensing application. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Taking over Management
Beresfords are taking over the management of the Flat that I rent privately. Abby Johnson has been so helpful every step of the way as things were not straight forward.I cannot thank Abby & her team enough for their support, advice & speed of action in this matter.
Ms · 23 May 2024
Agent replied · 25 October 2024
Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotPoor customer service
I have sold my property and have bought through Beresfords at the end of March and have been constantly battling to get updates with nobody returning my calls. Three weeks have passed and no Sale of Memorandum has been issued for the house we are buying which could now push our completion back into July (who is going to pay for the 12k additional stamp duty). We have informed Beresfords that the sale needs to be completed by the end of June to which they have ignored). Ask for James (Branch Manager) to call twice today but he seems too busy and nobody else knows what is going on with our Sale/Purchase. I thought the monies we pay where for a smooth process.
Charlie · 26 April 2021
Agent replied · 25 October 2024
Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotBeresfords have been great!
We had a really easy experience with Beresfords. They were super proactive and accommodating. Gabby has been great with explaining the process to us and getting back to me quickly when I have asked a question. It has made renting less stressful and we have been able to enjoy the process and be excited about it!
Kara · 19 November 2023
Agent replied · 25 October 2024
Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHelpful and friendly :-)
Eleanor was really quick to get back to me and to organise a viewing.All of her communication was clear and concise about the availability of the house and she was able to answer any questions I had about the property.
Jo · 13 September 2024
Agent replied · 25 October 2024
Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat experience
Personable and thorough lettings experience with Eleanor Scott. Eleanor worked quickly and diligently to provide reassurance that she would be managing my property well. My property was in a poor state when I passed it over to her. She arranged repairs and within a week, my property was back on the market and had viewings.In general, Beresford's team followed up with me, waiting over 2 years for me to be ready to transfer my property to them to manage. I was never pressured and their service is a breath of fresh air for any landlord.
Alexie · 9 January 2025
Agent replied · 24 February 2025
Hi AlexieThanks so much for taking time out to provide us with your feedback.I am pleased that Eleanor and the rest of our lettings team in Brentwood assisted you effectively and that the transfer of your property over to us to manage was relatively stress free. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotLetting of our apartment by Beresfords
Hi, We've had some great service from Beresfords. The finding of a tenant did take longer than I was hoping but part of that was due to some negative info which Beresfords found on some of the potential tenants who had viewed the apartment. So were hoping that it should be plain sailing going forward. A special shout out to Karen and Hannah for the great communications from them. Thanks again.
Mike · 18 June 2022
Agent replied · 25 October 2024
Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleHad a brilliant experience with Beresfords. The team were great supportive and helpful great team all round and will always go the extra mile the mortgage advice I got was really good would highly recommend
Lee · 12 April 2026
Agent replied · 18 April 2026
Hi Lee,
Thank you for taking the time to post your great review for the team at our Billericay office. The team will do all possible to match people to suitable property, outlining the benefits of using our related services. With regards to the mortgage, Flagstone Financial are fully independent and have access to preferrential rates you would not find on the high street. Advise is free and there is no obligation, and I would encourage everyone to take the time to speak with them as they may be able to save money.
Your 5 star review and kind recommendation is much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotGreat team working at Beresfords
Great team working at Beresfords, everyone was very helpful and attentive. Special thanks to Jay and Natasha for helping me through the process. I would recommend Beresfords to anyone looking to buy or rent.
Wazim · 3 December 2024
Agent replied · 29 December 2024
Hi WazimThanks for your feedback and I am so pleased that our local lettings team in Chelmsford were both helpful and attentive throughout the process. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWould like to give a shout out to…
Would like to give a shout out to Natasha Haywood who was very polite and helped me in the right direction towards securing my new home. Top service ! Recommended!
Adam · 8 January 2025
Agent replied · 24 February 2025
Hi AdamMany thanks for your kind words and I am pleased that you found Natasha both helpful and polite during her dealings with you. It's great that you would not hesitate in recommending her and us to others. We all very much appreciate your positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAll of the team are helpful and the…
All of the team are helpful and the process of letting my flat has been very smooth.
Richard · 8 August 2026
Agent replied · 23 September 2026
Hi Richard
Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe most Honest and Honarable Man
Tom is most nicest person I have ever met, all the through the process he supported me, and was calm, patient at a point whe my Referencing was coming through I almost gave up, but Tom asked me to not to give up to keep pushing and now I have moved in. Tom is best and will forever be appreciated.
Vivian · 17 May 2023
Agent replied · 25 October 2024
Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleBeresford have been nothing more than brilliant! All be it a short journey with them so far! We only had the property on the market with them for a couple of days before we sold! the professional way they dealt with the situation is amazing extremely friendly and so far stress free! From meeting Colin and dealing with Rachael and Charlotte on the phone so far has been perfect! If this continues throughout the sale process it will help keep my grey hairs at bay!
Thanks Beresfords
Paul · 4 December 2024
Agent replied · 8 January 2025
Thank you Paul for taking the time to post your fantastic review for the team at our Upminster office. The team will do everything within their power to generate maximum interest and best possible asking price. I am pleased to hear they found a suitable buyer promptly and can assure you, you are in very safe hands as the transaction progresses. Your 5 star award and kind comments are much appreciated, we look forward to assisting you further.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleSarah came to our house to carry out a property inspection, very friends and attentive. She too notes of the few issues we was having and got back to me regarding the issue the next day.
Dave · 17 March 2026
Agent replied · 18 April 2026
Hi Dave
Many thanks for taking time out to post your detailed review. It's great that you chose Beresfords again as your letting agent and that you have found the service provided has been as professional and efficient as you remember. I am pleased that Karen was able to resolve any issues you had when you moved into your new home and it is good to know that you would not hesitate to work with us again in the future. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAll staff involved where so helpful and…
All staff involved where so helpful and they worked hard to find us a property and would highly recommend
Ricky · 20 July 2026
Agent replied · 23 September 2026
Hi Ricky
Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you Abby for making our experience a pleasant one
We are very happy with our recent dealing with Beresfords. Abby Marla was our contact and she was so attentive to our queries and kept us updated through out our letting process making our experience very smooth.
Consumer · 12 September 2024
Agent replied · 25 October 2024
Thanks for providing your feedback. I’m pleased that Abby assisted you effectively throughout the tenancy process and that everything proceeded smoothly for you.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleLuke from Beresfords handled the sale of our property extremely well. We had an offer within a week and completed 10 weeks later. Delighted!
Teresa · 11 June 2026
Agent replied · 11 October 2026
Hi Teresa,
Many thanks for sharing your recent experience regarding your sale with our Billericay office. Luke, your main point of contact, will be pleased to know you were impressed with the level of service he extended to you. He will do all possible to ensure a sale goes through to exchange and completion, guiding and supporting whilst keeping all paties regularly updated.
Your 5 star award is much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director
★★★★★ 5/5
GoogleBeen really happy with the service provided by Paul and James at Beresfords. They’ve been very helpful sorting our property and communication between the landlord and ourselves, making the whole process run smoothly. Thank you to you both
Robert · 17 February 2026
Agent replied · 18 April 2026
Hi Robert,
Thank you for providing your recent review. I was pleased to read that both Paul and James have been helpful during your rental process, making sure you have been kept up to date with communications from the landlord. I know they will both appreciate your kind words, and we are all very grateful for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren was very professional
Lauren was very professional, receptive and polite. She answered all the questions we asked and has been very prompt with the process so far. Excellent service
Naomi · 1 February 2025
Agent replied · 24 February 2025
Hi NaomiMany thanks for posting your recent review. I am pleased that Lauren was able to assist you efficiently in a prompt and professional manner. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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