Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional service
My experience with Beresfords letting agency has been nothing but exceptional. They have been super helpful from the start and guided us well throughout our move-in process. Communication was also superb. A special thanks to Christine who has been great.
Gloria · 22 March 2024
Agent replied · 25 October 2024
Hi GloriaThank you so much for your positive feedback. I am pleased that you have had a great experience when dealing with us recently and that our personnel remained in regular contact throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI would like to thank Lynn Ray for efficiently dealing with my new tenancy in Billericay. From answering my initial enquiry to view the property through to thorough and detailed communications involving references, signing contracts, reviewing inventory and answering all manner of questions I called her with, she was professional, helpful, friendly making me feel that nothing was too much to deal with. Thank you Lynn.PositiveProfessionalism
Catherine · 13 November 2021
Agent replied · 12 November 2024
Hi Catherine
I just wanted to reply personally to the recent comments that you posted. I am pleased that you were impressed with the level of service provided, especially from Lynn Ray who is a real asset to our business. We very much appreciate your 5 star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotNatasha was very helpful with our…
Natasha was very helpful with our property search, quick with her responses, arranging viewings and a pleasure to work with altogether.
Shagufta · 25 January 2025
Agent replied · 24 February 2025
Hi ShaguftaThank you so much for taking time out to post your review. I am pleased that Natasha provided you with an efficient service and that you had a positive experience during your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service
Amazing service - Aimee was seeing a neighbour and sper of the moment I asked for review of my property… no problem at all great service
Lee · 13 November 2024
Agent replied · 22 November 2024
Hi LeeThanks for your feedback and I am pleased that Amy went out of the way at short notice to meet your requirements.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotNatasha was very informative and…
Natasha was very informative and helpful.We liked the way she treated us and helped us through the process.Thank you.
Reka · 19 February 2025
Agent replied · 24 February 2025
Hi RekaThank you so much for posting your recent review. It's great that you have been happy with the service provided to you by Natasha and that she was helpful and informative during yuor dealings with her. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHannah is a star
Hannah is a star, she's so bubbly and friendly to work with. Our tenancy ran smoothly with her right to the end.
Luke · 8 January 2025
Agent replied · 24 February 2025
Hi Luke,Thanks for your positive feedback. I am pleased that you were impressed with the approach of Hannah and that your tenants application proceeded smoothly without issue from start to finish.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAlice was Really friendly and helpful
Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.
Jason · 10 May 2024
Agent replied · 25 October 2024
HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery excellent customer service
Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment
Adam · 6 August 2024
Agent replied · 25 October 2024
Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Dealing with Lauren and beresfords through a difficult personal situation and they have been a pleasure very professional and helpful when needed thankyou
Charlie · 28 April 2026
Agent replied · 24 May 2026
Hi Charlie
Thank you for posting your recent review. I was pleased to read that Lauren was able to assist you through a difficult period in a professional and helpful manner. I know she will be very grateful for your kind words and 5-star rating and we wish you all the best for the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames and his team was amazing along…
James and his team was amazing along the process of renting our first property. Would 100% recommend them to anyone, james and his team was able to assist and support it in very aspect of the journey of renting, amazing experience
Micky · 9 February 2024
Agent replied · 25 October 2024
Hi MickyWe appreciate you taking the time to provide us with some feedback following your recent dealings with our local lettings team. It's great that they appear to have assisted you effectively throughout your journey of renting your first property and we really appreciate the fact that you would recommend us to others. I hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional and friendly.
My whole experience of dealing with Beresfords has been first class and Abby has been very professional, friendly and helpful. I have felt supported throughout the whole process and would definitely recommend to others.
Linda · 21 June 2024
Agent replied · 25 October 2024
Hi LindaI appreciate you taking the time to provide us with your detailed feedback following your recent dealings with our lettings team. It's great that your experience was positive and you felt fully supported throughout the entire process. As we invest heavily in training and the ongoing development of our personnel, it's particularly refreshing to hear that you would not hesitate to recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood customer relationship and all the…
Good customer relationship and all the teams are great in the work which we really appreciate all the efforts through the process
Samuel · 30 April 2026
Agent replied · 24 May 2026
Hi Samuel,
Thank you for providing us with your recent feedback. We all appreciate your kind words and 5-star rating and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI cannot recommend Beresford too highly
I cannot speak too highly of the service that I have received from Beresfords, especially Hannah and Alicia who have both been so efficient and quick to respond to any queries. I have found that being a landlord is not always easy, but they have both made things a lot less stressful!!
Florence · 25 April 2023
Agent replied · 25 October 2024
Hi Florence,Thank you so much for posting your recent feedback. I was delighted to read that both Hannah and Alicia have responded quickly to any queries which arise. Being a landlord does create its challenges, but as your managing agent we will always try to ensure the process of renting a property is as stress free as possible. We are all very grateful for the business that you provide to us, and your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you Natasha Haywood
Thank you Natasha Haywood always helpful and very professional. She took the time to listen to my needs which most agents don’t do.
Hallie · 8 December 2024
Agent replied · 29 December 2024
Hi HallieMany thanks for providing us with your feedback following your recent dealings with Natasha. I am pleased that she was attentive and professional. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFrom beginning to the end of my search…
From beginning to the end of my search for somewhere to rent, the service I got from Hannah Grant was exceptional. I was always kept informed and updated about available places to rent. When I had any queries I was given answers in a timely manner. Thank you for all your help and getting me into my new place
Michelle · 16 July 2022
Agent replied · 25 October 2024
Hi MichelleThank you for your positive feedback regarding Hannah. I am pleased that she kept you regularly updated as and when new properties became available to rent, and responded promptly to your general queries. I know Hannah will be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleAccommodating staff that was always available and friendly in their approach; special shout out to Shirley and Samantha, who were a massive help throughout buying my new home.
Alexander · 13 September 2024
Agent replied · 12 November 2024
Hi Alexander,
Thank you for taking the time to post your 5 star award for the team at our Billericay office and in particular your main points of contact, Shirley and Samantha. The team are all dedicated to providing the best possible customer care. They will guide and support from the first point of contact through to exchange an completion, keeping all parties regularly updated. Thank you for sharing your experience, we wish you many happy years in your new home.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotMy review relates to Ross Young
My review relates to Ross Young, an employee of Beresfords rather than to the company itself. I haven’t met him in person but from speaking to him by phone and email I found him to be very pleasant and friendly but very professional. He spoke clearly and knowledgeably and obviously knew what he was talking about. He responds to emails and phone calls quickly and communicates clearly.
Jane · 24 January 2025
Agent replied · 24 February 2025
Hi JaneThank you for taking time out to post your review. I was pleased to read that Ross in our Property Management department has been friendly and professional throughout your dealings with him and that he has been able to assist you efficiently with clear communication and advice. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing
Amazing, super efficient and friendly staff
Customer · 14 August 2026
Agent replied · 25 October 2024
Thank you for providing us with your feedback. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional and caring service from…
Professional and caring service from everyone at beresford
Cecilia · 30 July 2026
Agent replied · 23 September 2026
Hi Cecilia
We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfirds has been simply superb and professional
Beresfirds has really helped us in acquiring this property. The staff is so professional and dedicated. Had good experience with Dominique who has been there since the start till the end. Holly is really helpful and made our journey smooth throughout. Thank you team and we recommend Beresfords to everyone.
Raj · 12 May 2023
Agent replied · 25 October 2024
Hi Raj,So pleased that our lettings team in Colchester ensured everything went through for you without issue and it is great to hear that you found their approach very professional. We all really appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThe whole Beresfords experience made finding our next home stress free. The whole office, (especially Lynn) were brilliant arranging a fast viewing, negotiating our offer, and then getting us a date to move in. I wish I sold my house with them last year and recommend everyone to give them a call should they need to buy/sell or rent a property.
5* review from us.PositiveResponsiveness, Quality, Professionalism, Value
James · 13 November 2020
Agent replied · 12 November 2024
Hi James,
Thank you very much for taking the time to post your 5 star award for the team based at our Billericay office. The team are focused on providing the best possible customer service, from the first point of contact through to completion, keeping all parties updated throughout the process. They will really appreciate your kind comments. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleAt every stage of our rental process Beresfords. and in particular Cameron, have been in regular communication and proactively making the process as stress free as it could be. We have no hesitation in using or recommending Beresfords again should the need arise.
Damian · 13 November 2023
Agent replied · 12 November 2024
Hi Damian
Thanks for your positive feedback. I am pleased that you were impressed with the level of service extended to you recently by our lettings team in Billericay, especially Cameron. It is great that you would not hesitate in recommending Beresfords to others and we are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful staff in particular Ella…
Very helpful staff in particular Ella Gibbins and Phillipa Doe have helped me and my partner move and rent easily. Great experience with Beresfords and friendly faces all around :)
Chloe-Mae · 27 July 2024
Agent replied · 25 October 2024
Hi Chloe-MaeThanks for taking the time to provide us with your feedback following your recent dealings with our lettings department in Colchester. I am pleased that you had a very positive experience and that you found the application process both easy and smooth.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Property Visit
We had a property visit recently from Beresfords which was a smooth and seamless process. Hannah was thorough, friendly and was so helpful. Thank you!
Niromila · 16 October 2024
Agent replied · 25 October 2024
Hi NiromilaThanks for taking time out to provide your feedback. I am pleased that you had a productive visit from Hannah recently and that she was both thorough and friendly. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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