Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent and friendly team who touched…
Excellent and friendly team who touched base frequently and made sure our wants were catered to when suggesting properties. Will be called upon again when we decide to move next. Special thanks to Paul and Alice.
Josie · 19 August 2024
Agent replied · 25 October 2024
Hi JosieWe appreciate you providing us with your feedback. I am pleased that our local lettings team have remained in touch with you on a regular basis during your search for a suitable property. Hopefully we can assist you again at some point in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProperty visits
I’ve been inspected by Amy 3 times since moving in 1 year ago. Amy is always very professional and always takes notes of any issues or concerns I have.
Sandra · 4 December 2024
Agent replied · 29 December 2024
Hi SandraThank you for finding the time to provide us with your feedback. I am pleased that Amy has always adopted a professional approach when visiting the property which you rent. I know she will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful throughout the letting…
Very helpful throughout the letting process and very prompt responses to our emails and phone calls
Geoffrey · 21 July 2026
Agent replied · 23 September 2026
Hi Geoffrey
Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleLauren at Billericay is the top banana to manage a rental property - she just gets the job done - she plays fair to both tennant and landlord , overwhelmingly efficient , calm in a crisis, runs an ace team and has a wicked sense of humour to boot ....
Joey · 13 November 2023
Agent replied · 12 November 2024
Hi Joey
Thanks so much for taking time out to post your recent review. I am pleased that you found the entire experience of dealing with us a positive one. Clearly, Lauren in particular made a real impression on you. She has a wealth of experience within the industry and we receive lots of positive feedback about her. However, I have to say I am not sure she has ever before been referred to as a 'top banana' but I know she will love that description when reading your review.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotSuper Efficient
Having very recently dealt with Grace on an issue of Property maintenance I found her to be extremely fast and efficient. Let's hope Grace stays with the Beresfords team, she is super efficient.
Veronica · 1 October 2024
Agent replied · 25 October 2024
Hi VeronicaMany thanks for posting your review. It is great that you have been happy with the service Grace has provided and that she dealt with your issue quickly and efficiently. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 star team
We recently rented a house through Beresford and I have to say that their services is ON POINT. Staff is very attentive and accommodating, patient and easy to approach. Thank you Lizzie Austin and Abby Johnson for all your patience, persitance and help with our rental process. Nonetheless, thank you to all your other colleagues who answered phones, e-mails and give useful information when needed.
Cristina · 15 July 2022
Agent replied · 25 October 2024
Hi CristinaThank you so much for posting your recent review. I am pleased that your recent experience when dealing with our lettings team was a positive one. We appreciate that the application process for a tenancy can often prove stressful and always try to do all that we can to make this as stress free as possible for our customers. I know that Lizzie and Abby, as well as the rest of the team will be very grateful for your kind words. Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotLettings team at Beresfords Billericay
I wouldn't hesitate to recommend the lettings team at Beresfords Billericay branch, their service has been exceptional over the last five years. The whole management service from finding tenants, dealing with any issues that arose, keeping me updated, giving advice where needed, to the check-out have all been dealt with efficiently and professionally. My thanks to Lauren, Kate and Lynn you've all been amazing.
Nikki · 17 August 2022
Agent replied · 25 October 2024
Hi NikkiMany thanks for providing your feedback. I was pleased to read that you have found the approach of our lettings team in Billericay both efficient and professional and that our ongoing management service has met your expectations. I know that Lauren and the rest of her team will be very grateful for your kind words and it is great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience. Very quick and efficient letting process. Responsive and very helpful answering any questions you have. Smoothest process I’ve had getting a flat :) . Amy was a great help and was very attentive and lovely. Christine was a great help too.
Precious · 28 March 2024
Agent replied · 25 October 2024
Hi PreciousThanks for taking the time to provide us with your feedback. I am so pleased that following your recent dealings with us your experience was very positive. We invest heavily in both training and development of our internal processes to ensure our clients' journey is as smooth and stress free as possible. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey have been amazing
They have been amazing, there was a slight hiccup but Debby got it completely sorted and took all the stress away, couldn’t be more thankful
Sarah · 12 May 2026
Agent replied · 24 May 2026
Hi Sarah
Thank you for posting your recent review. It was great to read that Debby in our lettings department at Braintree was able to assist you with your recent issues, making the whole process stress free for you. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThat was good and perfect job.
Oluwaremi · 25 August 2025
Agent replied · 8 October 2025
Hi Oluwaremi
Thank you for your recent review.
It's great that you have been happy with the service provided and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI have recently bought my first house with the help of the greatly support of Beresford Estate Agency in Billericay, particularly Shirley Osborne was always prompt to meet my demands and adjusted to my circumstances. The agents from Flagstone Mortgage, especially Samantha Davis were with me all along the process. I was feeling like they were there holding my hand during the process. I'm very happy with the results. Thank you FIVE STARS
Excellent service from Mackfields arranged by Beresfords Letting for Washer machine repair. Very professional, caring, polite who took the extra time to explain the appliance proper functioning. First time I have someone so professional to help me with such of positive attitude. Very comfortable atmosphere to provide a service. 2 THUMB UP
Adilys · 13 November 2023
★★★★★ 5/5
TrustpilotRylie and Adam have been brilliant
Rylie and Adam were brilliant, both had professionalism and deep understanding of the local market and made the entire process seamless and stress-free. They went above and beyond to show properties that matched our needs and budget, offering valuable opinions and insights without any pressure.
Ryan · 19 January 2024
Agent replied · 25 October 2024
Hi Mr. Dobson,Thanks so much for your feedback. I am pleased the lettings team at Brentwood impressed you with their approach and demonstrated their extensive knowledge of the local lettings market. We are all very appreciative of your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat experience with Beresfords
Our experience with Beresfords has been great, the team have given us lots of useful information with prompt responses and a welcoming approach. Thomas Enderby has been very helpful and has helped us through the process and was quick to assist us on any queries we had
Laurie'elle · 2 December 2023
Agent replied · 25 October 2024
Hi Laurie'elle,Thanks so much for providing your feedback. I was pleased to read of your positive experience, having dealt with our lettings department in Chelmsford recently. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaty was very helpful and supportive…
Katy was very helpful and supportive for our check out. Detailed the expected outcome in a clear and concise manner, and have already have check out documents.
David · 29 November 2024
Agent replied · 29 December 2024
Hi David,I am pleased that you were impressed with the way in which your check out was handled and that everything was provided to you in a clear and concise manner. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThe whole team at Billericay have been so helpful every step of the way. So pleased we decided to go with them. I cannot recommend them enough!
Geri · 15 April 2026
Agent replied · 11 October 2026
Many thanks Geri for your 5 star award for our Billericay team. The team are dedicated to providing the best possible customer care and will appreciate your kind comments and recommendation. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotVery happy with my whole experience…
Very happy with my whole experience today and leading up to the viewing, Tom and Chris were polite and welcoming to all my questions and left myself feeling very satisfied and excited for the next steps! Would highly recommend 👍🏼
Emily · 19 April 2024
Agent replied · 25 October 2024
Hi EmilyI just wanted to respond personally to your recent feedback following your dealings with our lettings department in Chelmsford. I am so pleased that you had a positive experience and that the team responded promptly to any queries that you raised. We are all very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGeraldine carried out inspection today, always pleasant to see her. Very thorough and communicative on every visit. Thank you
June · 11 June 2026
Agent replied · 11 October 2026
Hi June,
Thank you for your recent review. I am pleased that Geraldine was professional and pleasant throughout her recent visit to your property, keeping you well informed throughout her inspection. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCalls always answered quickly and…
Calls always answered quickly and direct to the person you need to speak to. Also very knowledgeable and prepared to pass on best advice
Peter · 2 May 2026
Agent replied · 24 May 2026
Hi Peter
Thank you for posting your recent review. It's great that you have found our staff to be helpful and knowledgeable during your recent dealings with our Brentwood lettings department. I know the whole team will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin has always provided us with…
Jazmin has always provided us with sufficient notice of any up and coming inspections and has always tried to accommodate alternative dates if required.
Nicholas · 1 May 2026
Agent replied · 24 May 2026
Hi Nicholas
Thank you so much for providing us with your recent feedback. I was pleased to read that you have been consistently happy with the service you receive from Jazmin regarding inspections at your property. It is great to know you are provided with sufficient notice prior to her visit and that you find her to be professional throughout whilst attending your property.
I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren Mobsby was very helpful to us…
Lauren Mobsby was very helpful to us with a rental renewal where she went above and beyond to negotiate a middle ground with the landlord
Martha · 13 December 2024
Agent replied · 29 December 2024
Hi MarthaThanks for your feedback. I am pleased that you were impressed with the assistance provided to you by Lauren during the negotiations to renew your current tenancy. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotChristine was amazingly helpful
Christine was amazingly helpful, but to be fair everyone who ever worked on our case was kind and helpful too.
László · 14 February 2025
Agent replied · 24 February 2025
Hi LaszioThank you for taking time out to post your review. I was pleased to read that Christine was able to assist you efficiently during your recent dealings with her and that you found the rest of team to equally helpful. We all very much appreciate your 5 star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDefinitely recommend Adam and the team at Beresford
Arranged a viewing for a property with a gentleman named Adam from Beresford. Punctual and professional yet friendly and accommodating. I had the viewing and fell in love with the house. Adam started the referencing process straight away and was always available to come back to any questions or queries I had. Cannot recommend the company enough, especially Adam. Great service!
First · 6 August 2022
Agent replied · 25 October 2024
We really appreciate your positive feedback. I am pleased that you found Adam both punctual, professional, friendly and accommodating throughout your application process. I know he will be very grateful for your kind words and it's great that you are happy to recommend our Company to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI had fantastic experience
Riley was fantastic. She was so professional should be around. She was exactly Riley was fantastic. She was so professional I viewed the property . She was excellent I recommend her to everyone thank you for your help
Ahmed · 4 May 2024
Agent replied · 25 October 2024
Hi AhmedI am pleased that you have had a positive experience when dealing with Riley recently. I know she will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBarbara has carried out an extremely…
Barbara has carried out an extremely thorough and detailed inspection at my property.
Peter · 14 July 2026
Agent replied · 25 October 2024
Hi Peter
Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
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