Beresfords Billericay reviews in Basildon

Hi BenThank you for taking time out to post your recent review. I am glad that Natasha was able to assist you efficiently during your dealings with her and you felt she answered all your questions effectively. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi RNMany thanks for taking the time to post your detailed review. I am pleased that you found Melissa's approach professional and that she listened to any concerns you had.Steven BondManaging Director - Residential Lettings

Hi Callum Thank you for taking the time to post your review. I was pleased to read that James and Paul were able to assist you throughout the process, making it as smooth and stress free as possible for you. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Tracey Thank you so much for posting your recent review. It's great that you have found Lauren to be helpful and knowledgeable during your dealings with her and that you would not hesitate in recommending her to others. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Shafi Thank you for providing us with your feedback. I was disappointed to learn that your experience when dealing with us was not positive. I have investigated this further and it appears that your viewing was scheduled for 3.30pm. Earlier, when our offices first opened for business that day we received an offer to rent from tenants who had viewed the property previously. Their interest was confirmed to the landlord and later that morning the landlord confirmed acceptance of their offer. As a result, we called you immediately to cancel your viewing. Our phone logs confirm that a voicemail message was left for you at 11.22am, informing you of the landlord's decision to proceed with an alternative party. Although not ideal, I feel that in the circumstances 4 hours prior notice to your viewing was the best outcome that we could achieve, as it was only just before this that the relevant landlord accepted an offer from someone else. From the comments contained within your review, I can only assume you had not received an alert that you had a left voicemail message earlier that morning. Being really honest, the process we followed was standard where a viewing needs to be cancelled, but I am sorry that on this occasion you felt your time was wasted. Steven Bond Managing Director - Residential Lettings

Hi Joseph, Thank you very much for taking the time to post your 5 star award for Paul, Branch Manager at our Billericay office. With many years of experience, you would have been in very safe hands with Paul. He is best placed to advise on current market conditions and will tailor a marketing strategy specific to your needs. Many thanks for recommendation and kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi John Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi SacheraI appreciate you finding the time to provide us with your feedback. I am pleased that Ella was professional, reliable and approachable throughout your process of renting a property. Our ultimate objective is to make such an experience smooth and stress free for our customers. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Mr. Cole Having read the contents of your recent review, I wanted to reply back personally. Firstly, I am sorry that you felt our levels of communication were insufficient once you moved out of your property. Rest assured, we would never deliberately ignore a customer's communications, but nonetheless I am investigating this matter personally and will make changes to our internal processes moving forward, should this be deemed necessary. In response to your comments about the delay in your deposit being returned, unfortunately this can often be a general frustration from tenants. However, many are not aware that legally a letting agent cannot return all or part of a tenant's deposit without the written consent of both the landlord and the tenant. Wherever possible, we always try to process matters as quickly as possible, but sometimes for various reasons, either a mutually acceptable compromise cannot be reached between landlord and tenant or landlords are simply slow at providing the written consent required. Unfortunately, in such instances it is the agents that receive the bad press, but to a certain extent their hands are tied until such time as all relevant parties involved have followed the legal process correctly. From our perspective, there is no financial gain in holding on to a deposit and I hope my explanation has helped provide a clearer understanding of our Company's position in this instance. Once again, sincere apologies for the delays experienced and we are very grateful to you for providing us with your feedback. Steven Bond - Managing Director Residential Lettings

Hi Sammy, Thank you for taking the time post your 5 star review and kind comments for our sales team at Billericay, and in particular Shirley. Your sale would have been in very safe hands with Shirley, who has been with us for many years. She is dedicated to providing the best possible customer care, and will keep in regular contact with all parties throughout the sales process. Please be assured we are continually looking at ways in which we can improve the service we offer and I note your comments with regards to our Lettings team. I am pleased Lizzie took responsibility for assisting you with the rental, as she again, would do everything possible to meet and exceed expectation, ensuring a suitable tenant is found quickly. We appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Carole It was pleasing to read your positive comments and I know Paul and his lettings team in Billericay will be very grateful for your kind words. It's great that you would not hesitate in recommending us to others and we look forward to working with you closely again in the future. Steven Bond Managing Director - Residential Lettings

Thank you so much for taking the time to provide us with your feedback. It's great that you have found Abby helpful and professional throughout, as have other members of our lettings team. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ben Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Charley Thank you so much for your recent review. It was great to hear that our lettings team in Billericay had gone above and beyond to assist you with your recent application. It is unfortunate that on this occasion we were not able to complete the process with you, but we thank you for your kind words nonetheless, and wish you all the best for the future. Steven Bond Managing Director - Residential Lettings

Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi PaulThanks for your feedback following your recent dealings with our lettings team in Chelmsford. I am pleased that your experience was a positive one and that both James and Abby in particular proved helpful and efficient throughout.Steven BondManaging Director - Residential Lettings

Hi MahmoudI really appreciate you taking the time to provide us with your feedback following your recent dealings with our local lettings department who cover the Havering Borough. It's great that you found their approach kind, polite and professional and that they went above and beyond to assist you. I know the entire team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Jamie Thank you for your feedback and I am pleased that everything proceeded without issue from start to finish. We invest a lot of time and money into staff training and development, so it's great when a customer confirms that we have stood out from other local agents. I know that Alice in particular will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi SteveThanks for your feedback and I am pleased that you were impressed with Rylie's approach. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Elaine,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with individuals concerned, I note with interest we agreed the sale of your property to a buyer in August last year. For your information, our internal file notes are recorded in real time as matters progress and cannot be amended thereafter. I understand you then pulled out of your onward purchase towards the end of last year when the sale was well advanced. At that point, your buyer reiterated he was keen to stay with you, despite completing on his own sale a couple of weeks later. Your buyer gave us no cause for concern as he repeatedly stated he was committed to the purchase of your property. We can only be guided by what we are told, and due to the delay, it would seem his actions have been less than transparent.Whilst I can appreciate your disappointment, particularly after agreeing another onward sale of your own, circumstances have been beyond our control. We are as disappointed as you to learn your buyer has decided to proceed with another purchase after waiting patiently for six months for this transaction to go through to exchange and completion.I understand the team had since proactively looked to remarket your property and had several strong interested buyers lined up to get you resold without delay. However, it appears agreement has not been reached and any viewing opportunity lost.I am sorry you were unable to achieve the outcome you desired but I am confident the office has acted in your best interests. Please do not hesitate to contact me if I can be of any further help on a.horsley@beresfords.co.uk.Alison Horsley, Customer Care Manager

Hi Lauren, I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings