Beresfords reviews in Chelmsford, Brentwood, Basildon and 12 more

Dear Aris I wanted to respond personally following your recent 2 star review. Unfortunately you left no further comments, however I was able to trace your details through our system. I suspect the reason for your low rating was due to the fact that you were unable to move into your rented accommodation on the pre-agreed date. You will be aware, following your extensive conversation you had with Joe Wass, our Lettings Consultant at Chelmsford, that the tenants residing in the property prior to you moving in failed to honour the commitments of their Tenancy Agreement, and did not vacate the property on their final day of tenancy as required. Our internal filenotes demonstrate that Joe and our Lettings Manager did all that they could in the circumstances, but despite their efforts, the previous tenants refused to move out on time. I fully appreciate how frustrating this must have been for you, but we just ask you to appreciate that as the letting agents involved, everything that could be done within the Law was initiated, but unfortunately our efforts were unable to secure vacant possession as required. If there were other circumstances that affected your low star rating, please do let me know as I am always keen to retrieve feedback from customers, be it good or bad. My e-mail address is as follows: sb@beresfords.co.uk. Regards Steven Bond - Managing Director Residential Lettings

Hi Jackie, Thank you for the recent review for the team at our Chelmsford office. It is naturally a little disappointing to see your 3 star award as we invest a significant amount of time into training with a view to delivering consistently high levels of customer service. I would be more than happy to discuss this further with you, please contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

Dear Ben I note that you have recently posted a 1 star review. Having cross-referenced our database, it appears that your recent dealings were with our lettings team in Chelmsford. Our internal notes show no indication of any problems, and as there were no further comments left with your review I would be keen to know the background behind your low rating. We take great pride in maintaining high levels of customer service, but always welcome constructive feedback from customers who feel that we did not meet their own personal expectations. To these ends, please feel free to provide your feedback to me directly. E-mail - sb@beresfords.co.uk Regards Steven Bond - Managing Director Residential Lettings

Hi Susan Thank you for taking the time to share your recent experience with us. I am pleased to hear that you were impressed by the level of service provided by the team at our Chelmsford office, they will very much appreciate your 4 star award and positive comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Emeka & Claire, Many thanks for taking the time to post your 5 star review for Helene at our Chelmsford office. With many years of experience, Helene is committed to delivering the best possible customer service. She will very much appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Dintie, Many thanks for the 4 star review for the team at our office in Upminster, it is much appreciated. I am really pleased that your experience with the office was positive and thank you for taking the time to submit your award. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Bianca I just wanted to thank you for taking time out to leave a review. I know our lettings team will be very grateful for your 5 star rating. Steven Bond Managing Director, Residential Lettings Division

Hi John, It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? I would be more than happy to discuss this further with you, please contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

Hi Samuel, Many thanks for the 5 star award for our Upminster sales office. This is very much appreciated as the team work really hard to deliver the best possible customer care. Alison Horsley, Customer Service Manager.

Mario I am responding to your recent 1 star review. Naturally I was disappointed to learn of your dissatisfaction but as you left no related comments it is difficult for me to investigate the matter further. However having reviewed our internal file notes it appears that on this occasion we merely introduced you to the property back in November 2011 so 8 years ago. The landlord concerned chose to manage the property themselves so all dealings that you have had since moving in would have been with them directly and not ourselves. Therefore I am a little confused as to why you recently decided to leave a 1 star review as we were never made aware of any issues either leading up to or upon you occupying the property. Please feel free to provide more information by emailing sb@beresfords.co.uk Steven Bond Managing Director, Residential Lettings

Hi Paul, Many thanks for your 4 star review for the team at our office in Upminster. The team are committed to delivering the best possible customer service and will really appreciate you taking the time to post your award. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Rex Many thanks for the 5 star award and positive comments for the team based at our office in Upminster. I am really pleased that you were impressed by the level of service extended to you and appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Olga, Many thanks for the 5 star award for the team at our office in Upminster. The team work really hard to deliver the best possible customer service, from the first point of contact through to exchange and completion. They will very much appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.