Trusted Agent profile

Beresfords at Gidea Park reviews

4.7

★★★★★ Excellent

144 reviews across 1 platform

85 Main Road, Gidea Park RM2 5EL

Beresfords's Gidea Park office at 85 Main Road is rated 4.7 out of 5 across 144 reviews on 1 platform, including 144 Google reviews rated 4.7. Checked 9 October 2026.

4.7 / 5

144

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Gidea Park office, from every platform, shown as written. First names only.

5/5

Google

I would like to take a moment to recognise Sarah-Jane for the outstanding service she provided throughout our purchase. She was consistently cheerful, approachable, and always had a smile on her face. She kept us fully informed at every stage of the process and was extremely flexible when arranging viewing times, which we really appreciated. What stood out the most was Sarah-Jane allowing us access to the property prior to moving in so that we could give it a thorough clean. This meant a great deal to us, especially as we have young children, and being able to prepare the home in advance was incredibly important. Every time we met Sarah-Jane in person, she was warm, friendly, and genuinely committed to providing excellent service. Overall, Beresford were a very easy and flexible agent to work with, and the experience was made even better by Sarah-Jane’s professionalism and positive attitude.

Sarika · 8 April 2026

Agent replied · 22 April 2026

Many thanks Sarika for the positive review for Sarah-Jane who is based at our office in Gidea Park. Sarah-Jane is dedicated to providing the best possible customer care and will be pleased to know you were impressed with the servcie she provided. She will always go the extra mile, guiding and supporting whilst remaining on hand throughout the process. Your 5 star award is much appreciated and we wish you many happy years in your new home. Alison Horsley, Customer Service Director

5/5

Google

From start to finish we were extremely happy with the helpful and professional service we received from Paul and the team at Beresfords Gidea Park. Paul was respectful and reassuring to my anxious mother. She was able to communicate with him regularly which alleviated her worries. He used his experience and knowledge to market, sell to the first viewer and coordinate the selling and buying process with the estate agent in the chain. We highly recommend this team.

Dionne · 26 February 2026

Agent replied · 26 March 2026

Many thanks Dionne for the great review for Paul and the team at our office in Gidea Park. With many years of experience, your Mum would have been in very safe hands as Paul will guide and support from the first point of contact. He will have been perfectly placed to overcome any issues that may have arisen as the sale progressed, keeping in regular contact with all relevant parties. Your 5 star award and kind recommendation are much appreciated, we look foward to assisting you again in the future. Alison Horsley, Customer Service Director.

5/5

Google

From the viewings through to completion Sara-Jane at Beresford's Romford was amazing, in her kind and supportive approach, professionalism and level of care. Her patience and persistence was incredible with the many phone calls and emails to ensure communication was clear and timely throughout. Thank you Sarah-Jane and all the team there especially Paul Money who also helped with our purchase and was equally helpful.

Fiorentina · 26 January 2026

Agent replied · 26 March 2026

Many thanks Fiorentina for your great review for Sarah-Jane and Paul who are based at our office in Gidea Park. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process goes through smoothly, guiding and supporting whilst keeping in regular contact. They will appreciate your 5 star award and look forward to assisting you again in the future. Alison Horsley, Customer Care Director.

5/5

Google

I have been a customer of Beresfords for a number of years (as a landlord) and have found their services highly professional and reliable. I have had communication with a number of staff over that time and found them to be helpful and friendly. On occasion I have been lucky to get help and support from exceptional members of staff who are really dedicated and put that extra effort into customer satisfaction. Lauren Johnson is one of those employees who go above and beyond who I know will follow up and communicate well if a problem arises. Well done Lauren. I hope we can keep our great relationship going for many years to come.

Lorraine · 18 August 2025

Agent replied · 28 May 2023

Hi Lorraine, Many thanks for the 5 star award for the team at our office in Gidea Park. The team are all committed to providing the best possible customer care, from the first point of contact through to exchange and completion. We really appreciate your recommendation and kind comments, and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

5/5

Google

Thank you so much for all your help, you helped us so much in our move, we managed to sell and buy with Beresfords and the help was always there! Thank you so much to Rob and the team!

Sebastian · 26 February 2026

Agent replied · 26 March 2026

Many thanks Sebastian for your 5 star award for Rob and his team at our office in Gidea Park. It is pleasing to hear you were impressed with the level of service they extended to you and thank you for sharing your experience. We look forward to assiting you again in the future. Alison Horsley, Customer Service Director.

5/5

Google

Absolutely amazing from start to finish! Charlie and Lauren were so helpful and professional. Would recommend Beresfords every single time.

Leon · 1 April 2026

Agent replied · 22 April 2026

Hi Leon Thank you for posting your recent review. I was pleased to read that you have been happy with the service you received from both Charlie and Lauren during your recent dealings with them. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

From the initial consultation, Hollie and the team's professionalism, expertise, and unwavering support made a significant difference. They were always available to answer questions and offer advice. I appreciated the time and energy they invested in helping through the process. They team's positive attitude and commitment made the initially challenging process much easier. Thank you once again for your exceptional service. I certainly recommend you to anyone in need of a reliable and supportive estate agent.

Cat · 25 June 2024

Agent replied · 24 August 2024

Thank you very much Cat for the 5 star award for the team at our office in Gidea Park. The team are dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. With many years of experience, they would have been perfectly placed to deal with any issues that may have arisen during the process, offering guidance and support throughout the transaction. Your recommendation and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Google

David and the team at Beresfords have been easy to work with in regards to the purchase of our property. David's communication has been brilliant. The team are helpful, and have a nice calm reassuring approach in what is always a stressful time when moving into your home. Thank you guys, your the best!

Melissa · 4 December 2024

Agent replied · 10 December 2024

Hi Melissa, Thank you for your 5 star review for David and his team at our Dunmow office. I am pleased you were impressed with the level of service extended to you as the … More

5/5

Google

I had a fantastic experience with this letting agency! The team was professional and efficient, making the renting process a breeze. A special shoutout to William and Ella, who went above and beyond to assist me every step of the way. Their …

Csaba · 22 April 2025

Agent replied · 3 May 2025

Hi Csaba Thanks so much for posting your review. It was great to read that our lettings team in Gidea Park have made the rental process an easy one for you and that … More

5/5

Google

Hollie was wonderful from start to finish. She kept in constant contact with me, sending me updates and keeping me in the loop. It was lovely meeting her in person when I got to pick up my keys. I would highly recommend them!

Dilmuna · 26 March 2025

Agent replied · 24 August 2024

Thank you very much Dilmuna for the 5 star award. I am pleased to hear you had such a great experience with Holly who is based at our office in Gidea Park. Holly works really hard to provide the best possible customer experience and will … More

5/5

Google

Excellent service provided highly recommended Estate Agent, do not scimp out and go down the Purple Bricks route the attention to detail and care provided by the team make it all completely worth it, not only do they help you achieve your asking price they often help you obtain more! The management for Landlords is also excellent, any Landlords looking for worry free tenants that are vetted and checked thoroughly then do not look anywhere else. Karen and Hannah in this team are exceptional and go the extra mile to make everything seamless and make sure you're happy buly checking in too which truly makes you feel valued which is certainly something we have not felt elsewhere.

Kirk · 29 March 2023

Agent replied · 28 May 2023

HI Kirk, Thank you so much for your positive feedback. I was pleased to read that you felt our lettings team went the extra mile to ensure everything went to plan. It is also great that the positive experience you have had with our Company appears to be something you have not experienced elsewhere previously. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Tom was really helpful, attentive, and patient. He is by far the best agent I have had to interact with, I am sincerely impressed by his customer service skills...keep the good work up Tom.

Damilola · 19 June 2025

Agent replied · 15 January 2026

Hi Damilola Thank you for posting your review. It was great to read your feedback regarding your recent dealings with Tom at our Gidea Park office. I know he will very … More

2/5

Google

As a buyer, I initially found their service OK. But when it came to ‘next steps’ I thought their communication and management of the process was poor on several occasions. Firstly, I missed out on a property as I wasn’t informed on best/final offers and was unable to counter a rejected first offer, I subsequently I found out the property sold for less than what my limit was leaving me and partner extremely frustrated (and I’m sure the seller if they ever find out). Secondly, those selling via Beresford were most definitely favoured when it came to the bidding process, and I experienced that they were privy to extra details/guidance. Several weeks after having a bid accepted on a property and the property being removed from all marketing, the sellers received a higher offer than mine from a client selling via Beresford. In my opinion Beresford had informed them of the accepted offer (less than guide price), which encouraged them to gazump my bid. I was informed that since it was a legal offer they were obligated to bring it forward to the seller, yet surprisingly I was not informed of this ‘obligation’ when making an increased offer on the previous property mentioned above. I therefore had to increase my offer to keep the house purchase going through, leaving me significantly out of pocket. Now the transaction has completed, on reflection Beresford made it so that I missed out on my first choice home, and had to pay more for my second, the entire process has been very bitter sweet. I’d go out of my way to not have to deal with them again.

Dvincett1 · 30 October 2022

Agent replied · 28 May 2023

Hi Daniel, Having read your recent review I am naturally concerned and disappointed with the comments made within. I have spoken to the team to gain a better understanding of your experience and carried out a detailed appraisal of your file. Our internal notes, which include any emails sent and received, are added to the file in ‘real time’. With regards to your offer on the first property of interest, we asked from the outset for your best offer. We had the same conversation with all interested parties, but unfortunately someone placed a higher offer. We always look to ask for best offers when there are multiple offers and believe this was the case with this property. Time is of the essence with any potential purchase, particularly when a property proves to be popular. We had interest from several parties on the property you ultimately went on to purchase from us. It is interesting to note your offer was not the highest, but your position was considered by the seller who also turned down another offer from one of our sellers in your favour. Frustratingly, this seller came back to us with a higher offer as your sale progressed which we had a legal obligation to put forward. From an ethical viewpoint we encouraged out client to stay with you, but it was seen as an opportunity to ask for more money. It is ultimately the seller’s choice when deciding which purchaser to go with and their decision will usually be based on amount offered and the purchaser’s buying position. We were equally frustrated with how events unfolded throughout this transaction. I know the team worked hard to resolve issues as the transaction progressed, particularly in the latter stages which required further negotiation to ensure this sale exchanged. I wish you well in your new home and hope that we can be of further assistance in the future. Alison Horsley, Customer Services Manager

5/5

Google

The initial visit by Chris Clarke was relaxed and productive. The discussion we had resulted in my choosing to sell via Beresford's. Chris had a good strategy that seems to have worked as offers were being made within 2 or 3 days. Improved offers made by many potential buyers soon exceeded what I had thought I might have. Now only two weeks after putting the house on the market, a no-chain sale has been agreed and progress is being made.

John · 31 August 2022

Agent replied · 28 May 2023

Hi John, Many thanks for the great review for Chris who is based at our office in Harold Wood. With many years of experience, you are in very safe hands. Chris will tailor a marketing strategy to individual circumstances and will do everything within his power to achieve the best possible price for his clients. He will very much appreciate your 5 star review and kind comments. Alison Horsley, Customer Services Manager.

5/5

Google

Beresfords were not my estate agent as i was the buyer, but i was amazed with the fantastic service they provided from the seller side. Peter Spencer from Gidea Park branch of Beresfords Estate Agent has been absolutely fantastic in keeping on top of the sale of property from their vendor side. I did not receive a good service, from Purplebricks for my sale property and will not recommend them! However if I sale again in the future, I will definitely become a Beresford estate agent client! Thank you to Peter Spencer for all your help and support from beginning to the end. Rubia ☺️

Rubia · 31 August 2022

Agent replied · 28 May 2023

Hi Rubia, Many thanks for the 5 star award for the team at our office in Gidea Park and in particular Pete Spencer. The team are committed to providing the best possible customer care, from the first point of contact through to exchange and completion. They will do everything within their power to ensure the transaction goes through smoothly, keeping all parties regularly updated. Thank you for your kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Google

The Beresfords Gidea Park team have been exceptionally professional from my experience on both sales and lettings. I was looked after by Carly Cole and Rob Stiff in sales and Cameron Cruiks in lettings, I personally can’t praise them enough as their customer service was first class from start to end. Any queries I had Carly was quick and efficient in responding. Rob was also on hand to seal the deal for me on the purchase of the property. I am also very grateful for the guidance and support provided by Cameron in lettings. Cameron was highly professional and knowledgeable. He assessed my situation thoroughly and provided detailed plan of action to achieve the best possible outcome in letting the property. Thank you guys, much appreciated.

Yousuf · 2 July 2022

Agent replied · 28 May 2023

Hi Yousuf, Thank you for taking the time to post your 5 star review for our sales and lettings teams based in Gidea Park, and in particular Carly, Rob and Cameron. From the first point of contact, you will have been in very safe hands as the team are all focused on providing the best possible customer care. They will guide and support throughout the process, keeping in regular contact with all parties involved. I am really pleased you were impressed with the service received and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

I feel compelled to review Beresfords Estate Agents in Gidea Park, Romford. I first encountered the Manager Robert Stiff a couple of years ago when we were selling my mothers Bungelow , in order to finance her costs in a local Care Home. Rob was the Estate Agents we chose. His honesty and professionalism and compassion was excellent. He dealt with the whole process brilliantly. With him in charge of the selling, everything went perfect from start to finish. I would highly recommend Beresfords if you are thinking of selling your property. Recently he viewed my own property for a valuation. And as before, he was knowledgeable, professional and I will definitely go ahead with Beresfords when the time comes to sell. Thank you Rob 👍

Shirley · 28 May 2022

Agent replied · 28 May 2023

Hi Shirley, Thank you for taking the time to post your 5 star award and positive comments for Rob, Branch Manager at our Gidea Park office. With many years of experience, you would have been in very safe hands with Rob. He is focused on providing the best possible customer service, from the first point of contact through to exchange and completion, keeping all parties updated throughout the process. You are one of many returning clients and we are pleased to be able to assist you again. Thank you for the recommendation, it is much appreciated. Alison Horsley, Customer Services Manager

5/5

Google

One of the best agencies I have come across. Very fast and efficient. On time for all appointments. Always stick to their word and extremely good customer service. We spoke to Hannah, who helped us get our new place. She was absolutely amazing. Always friendly, always helpful, always answers the phone and gets back to us regarding any of our concerns. She took the time out to go over everything with us thoroughly and explained the whole process very clearly. The process to rent our new property was effortless thanks to Hannah!! I would definitely recommend this agency in future.

S · 28 May 2022

Agent replied · 28 May 2023

Hi S R K, I just wanted to reply personally to the recent review that you posted. I am pleased that you were impressed with the service provided by our lettings team in Gidea Park, especially Hannah. We always encourage our staff to go above and beyond for customers wherever possible, and it appears that on this occasion Hannah has done just that! I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Beresfords are an extremely professional agency and I would recommend them for sales and for lettings having experienced both. All staff are very knowledgeable and helpful and work so efficiently. The whole team we have been dealing with work on a personal level and are easy to get hold of and contact at all times. We would especially like to thank and recommend Cameron who explained and guided us through the whole process which reassured us a great deal.

Sally · 28 May 2022

Agent replied · 28 May 2023

Hi Sally Many thanks for providing your feedback following the dealings you had with both our sales and lettings teams who cover the Romford area. I know they will all be very grateful for your kind words and 5-star rating, but especially Cameron. Steven Bond Managing Director - Residential Lettings

5/5

Google

Wooooooww I must say what a professional team especially Lauren Johnson and Lizzie Austin.to be honest I was so disheartened by all the agencies until I met them…the way they talk the way they listen to you and solve all the problems for you…it’s just incredible…everything done on time perfectly.I have the best best best experience with them..I would highly recommend them whether it’s selling or letting property…hats off to you…thank you so much for everything..bless u always😊

Amna · 2 July 2022

Agent replied · 28 May 2023

Hi Amna Thanks so much for your recent review. We invest heavily in staff training and although I know that we have great lettings team in Romford, its great when we receive such positive feedback from our customers. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Paul Money and the team have been great. They got us over the expected on our sale and got us our dream house before it even went on the market. Paul is kind, professional and a great communicator. He has supported us through this rollercoaster of a journey and delivered what he promised. We are very happy we chose beresfords! Thank you

Dotty · 22 August 2023

Agent replied · 29 August 2023

Hi Dotty, Thank you for taking the time to post your 5 star award for the team at our office in Gidea Park and in particular Paul, your main point of contact. With many years of experience, Paul would have been perfectly placed to deal with any issues that may have arisen during the sales process, guiding and supporting at every stage of the journey. You would have been in very safe hands. We wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

We’ve now bought and sold with this branch of Beresford’s on two separate occasions, and the service is unmatched. More recently, we completed our property sale with Branch Manager Rob, who was on the case, always on hand and followed up on any queries promptly and effectively. We did unfortunately have an exceptionally terrible experience with the recommended Solicitors, Gepp. This was something we experienced with Beresford's, and have been reassured it will inform the Branches decision to recommend them in the future. Thank-you team Beresford's for exceptional service yet again. We will be recommending this branch in the future as a personable, friendly and reliable Estate Agents.PositiveResponsiveness, Quality, Professionalism

Sean · 25 August 2021

Agent replied · 24 August 2024

Hi Sean, Thank you for taking the time to leave such a great review for our office in Gidea Park, and in particular Rob, our Branch Manager, who has assisted you most recently. The team are dedicated to providing the best possible customer service during these unprecedented times, and will do everything within their power to ensure your transaction is as stress-free as possible. They will very much appreciate your 5 star award and kind comments. Your feedback regarding our recommended solicitors is most concerning and I thank you for bringing to my attention. Please feel reassured that I will be following up as a matter of urgency. Many thanks for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

5/5

Google

Catherine · 26 March 2025

Agent replied · 26 March 2026

5/5

Google

Sean · 28 May 2021

Agent replied · 28 May 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Beresfords at Gidea Park

How many reviews does Beresfords at Gidea Park have?

Beresfords's Gidea Park office has 144 reviews across 1 platform: 144 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Beresfords at Gidea Park's rating?

Beresfords at Gidea Park is rated 4.7 out of 5 across all 144 reviews, and 4.7 out of 5 on Google from 144 reviews, checked 9 October 2026.

Where is Beresfords's Gidea Park office?

Beresfords at Gidea Park, 85 Main Road, Gidea Park RM2 5EL.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.