Beresfords at Gidea Park reviews

Hi Michael, Thank you for taking the time to post your 5 star award for the team at our office in Gidea Park. They all work really hard to ensure the moving process is as stress free as possible, keeping in regular contact with all parties throughout the transaction. Your kind comments are much appreciated and we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Tia I read with interest the comments contained within your recent review and I am naturally disappointed that you were unhappy with the level of service extended to you when you misplaced your keys. The reason for my delay in replying is that I wanted to investigate this matter in more detail and I now reply accordingly. As you contacted us out of our normal office hours you were put through to our customer support centre. These individuals are not based in branch but are available so our customers get to speak to someone in preference to an automated message. They take a note of the relevant issue and pass this on to a local team member when the local office re-opens for business. I appreciate that this was not ideal in your situation Tia, but once our local branch is closed we would not have been able to access our secure location where spare keys are retained until such time as our staff return to work. Furthermore, I consider it unlikely that many other local lettings agents would have been able to have sourced a set of keys for you that quickly if in a similar situation and very few retain an out of hours service. I believe that once our office re-opened, a senior member of staff did speak with you and arrange for the landlord to pass on a set of keys to you directly. Rest assured, I will be reviewing this matter in more detail with the local branch manager to see if there is anything that we could do to improve our internal procedures so that we can assist other clients more rapidly, should a similar situation arrive in the future. Notwithstanding this, I always try and encourage tenants to retain a spare set of keys which can be held with a close friend or relative who may live nearby, so if they need to access their property at times when our branches are closed, they have another practical option. Thank you for drawing this matter to our attention and we hope that the rest of your tenancy proceeds without issue. Steven Bond Managing Director - Residential Lettings

Hi Mi G, Thank you so much for taking the time to provide your review. Having read your comments I am pleased that you were impressed with the level of service provided by our lettings team in Havering. I know that all the staff, and Cameron in particular will be very grateful for your kind words. Steven Bond Managing Director, Residential Lettings

Hi Carla, We very much appreciate you taking the time to post your recent review. I was pleased to read that our lettings team in Romford responded quickly to your queries and adopted a professional approach throughout. I know that all our staff, but especially Hannah will be very grateful for your kind words and it is great that you would be happy to recommend us to others. Steven Bond Managing Director - Residential Lettings

Many thanks Gaynor for the 5 star review and positive comments for the team at our office in Gidea Park. I am pleased you were impressed by the level of service extended to you as the team work hard to provide the best possible customer care. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Emilie, Many thanks for the 5 star award for Hollie who is based at our office in Gidea Park. I am pleased to hear your were impressed with the level of service extended to you as Hollie works really hard to find suitable properties. She will appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Marina, Thank you for taking the time to post your 5 star award for the team at our office in Gidea Park. The team are dedicated to providing the best possible … More

Hi Mahmoud Thanks for posting your recent review. I was pleased to read that Lauren and our lettings team in Gidea Park have provided you with a prompt and efficient service, making the whole process a smooth and easy one for you. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Tai, Thank you very much for taking the time to post your 5 star review for the team at our office in Gidea Park, and in particular Siobhan and Emma. Both are committed to providing the best possible customer care, from the first point of contact through to exchange and completion. They work really hard offering guidance and support throughout the transaction, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Gary, Thank you very much for taking the time to post your 5 star review for Rob and his team based at our office in Gidea Park. With many years of experience between them, your sale would have been in very safe hands during these challenging times. The team are all committed to delivering the best possible customer care and will do everything within their power to ensure a transaction goes through smoothly, from the first point of contact through to exchange and completion. They will keep in touch regularly throughout the journey and will always be on hand to offer guidance and support. Your recommendation and kind comments are much appreciated. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Muhammad We very much appreciate you providing your recent feedback following your dealings with our lettings team in Romford. I was pleased to read that you were impressed with the service extended to you, especially by Hannah and it is great that you would not hesitate in recommending us to others. We all very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Many thanks for the 5 star review for the team at our Gidea Park office. I am pleased you were impressed with the level of service received and thank you for the recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Sahabjit, Thank you for the 5 star award for Rob, Hollie and Scott at our Gidea Park office. The team all work hard to provide the best possible customer care, guiding and supporting from the first point of contact onwards. They will very much appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Julie, Many thanks for the 5 star award for the team at our office in Gidea Park. With many years of combined experience, you will have been in very safe hands as the … More

Thank you Elaine for the great review. I am pleased you were impressed with the level of service received as Rob and his team pride themselves on the quality of their customer care. Many thanks for the 5 star award and recommendation, we … More

Hi Lauren and Cem, Many thanks for your 5 star award and positive comments for Daniel, Branch Manager at our office in Harold Wood. Daniel is focused on providing the best possible customer service and will appreciate you sharing your experience. He will tailor a marketing strategy for each individual property in order to attract maximum interest and offer guidance and support throughout the sales process. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Alex, Thank you for taking the time to leave your review. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Jalal, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file, it would appear notes outline a different view to your own in terms of how events unfolded with regards to the viewing request, which was originally made by your partner via Rightmove. There is no evidence on file that the viewing was confirmed. I would be keen to discuss this matter with you to gain a greater understanding of your own frustrations. Please feel to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager

Hi Elina, Many thanks for the 5 star award and kind comments for the team at our office in Gidea Park. I am pleased to hear you were impressed with the level of service … More

Hi Emma Thank you so much for posting your recent review, having recently dealt with our lettings team in Gidea Park. I am pleased that you feel you could recommend us to others, and I know that Cameron will be particularly grateful for your kind words. Regards Steven Bond - Managing Director Residential Lettings

Hi Nuha, Thank you for your positive feedback and 5-star rating. I know that our lettings team in Gidea Park will be very grateful for your kind words. Steven Bond - Managing Director Residential Lettings

Hi Insa, Many thanks for the great review for Kirstie, sales progressor assisting our office in Gidea Park. With many years of experience, your transaction would have … More

Hi Janak, Thank you for the 5 star award and positive comments for Rob and Carly who are based at our office in Gidea Park. Both are focused on providing the best possible customer service and will really appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager