Every review we hold for the Upminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDealing with Beresfords Agency is always stress free. The team work absolutely flawless. Communication is always next level and professionalism : guaranted top tier. They handle everything with confidence and attention .
À big thank you to Chris, Taylor, Charlie and Ella . You are an amazing team!
Highly recommend if you want a team that gets the job done and make it look effortless
SAIDA · 5 March 2026
Agent replied · 22 April 2026
HI Saida
Thank you so much for posting your detailed feedback. It's great that our lettings team in Upminster have provided a professional and helpful service to you collectively as a team, making the whole experience stress free for you. Its great that you would not hesitate in recommending us to others and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI can’t recommend Charlotte Micallef, Senior Branch Manager at Beresfords in Upminster, enough. She recently handled the sale of our house and is helping us with our onward purchase. From the start, she was honest, reliable, and hardworking, with a straightforward approach that made the whole process clear and stress-free.
What really stood out was her personal touch, she was always available, often working early mornings or outside normal hours to make sure everything ran smoothly. Charlotte genuinely goes above and beyond for her clients, and I’d have no hesitation in recommending her to anyone buying or selling. She’s a real credit to Beresfords.
Claire · 26 September 2025
Agent replied · 26 March 2026
Many thanks Claire for taking the time to share your recent experience when dealing with Charlotte, our Senior Branch Manager at Upminster, who assisted you with your sale and onward purchase recently. You will have been in very safe hands as Charlotte with always go the extra mile to ensure a transaction progresses as smoothly as possible. She will guide and support throughout the journey, keeping in regular contact with all relevant parties. Your 5 star award and and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI couldn’t be happier with the service I received! From start to finish, Mr Charlie was professional, knowledgeable, and genuinely committed to helping me find the perfect property. Communication was always prompt, clear, and friendly, I never felt rushed or pressured, and every question I had was answered with patient and details.
Thanks to their hard work, I’ve found a home I absolutely love. I would recommendMr Charlie to anyone looking for an honest, dedicated, and highly skilled estate agent.
Fuad · 8 August 2025
Agent replied · 26 March 2026
Hi Fuad
Thank you for posting your detailed feedback.
It was great to read that your recent experience during the process of renting a property with our lettings team in Upminster has been a positive one, and that Charlie in particular has been efficient in assisting you along the way, with clear communication throughout. I know he will be very grateful for your kind words and its great that you would not hesitate in recommending us to others. We wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleChris and the team have been amazing. The whole process was seamless. Finding a new tenant was done really quickly and I was kept well informed at all times. I would highly recommend calling the branch to progress a tenancy I have nothing bad to say, thank you!
John · 5 March 2026
Agent replied · 22 April 2026
Hi John
Thank you for providing us with your feedback. It is great that your tenancy proceeded effortlessly with the help of our lettings team in Upminster. I know that Chris in particular will be very grateful for your kind words and its great that you would recommend us to others. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleA big thank you for the help and assistance that Kirstie provided during our 14 month marathon wait for the chain to complete . Other members of the Beresford's team from Upminster and Ingatestone (especially Rebecca and Paul) were so helpful at the beginning before Kirstie took over and completed the buying and selling process. We would highly recommended Beresfords to anyone thinking of buying a property, and if there were any problems during the chain then they should contact Kirstie at head office to assist with a solution that would smooth out the issue with the chain .
John · 26 March 2025
Agent replied · 26 March 2026
Thank you for the excellent review for Kirstie and her colleagues from both the Upminster and Ingatestone offices, who all assisted you recently with your move. Kirstie, who progressed your sale proactively throughout the transaction, has many years of experience and would have been perfectly placed to deal with issues as they arose. With her knowledge and expertise, she was able to keep the sale on track, whilst keeping all parties regularly updated. Your 5 star review and kind comments are much appreciated, we wish you many happy years in your new home.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleThere are many estate agents in Upminster, therefore competition is fierce. As a vendor, I initially chose another agent because they were cheaper, but it quickly became obvious that it doesn't come down to cost. The difference in service when I moved over to Beresfords was apparent in so many ways and I only wish I had gone with Charlotte from the very beginning.
Charlotte Micallef, the Senior Branch Manager, is the heart and drive of the office. She is everything you would want in an estate agent, honest, knowledgeable, trustworthy, kind and incredibly hardworking. She genuinely cared about getting the best outcome for me and guided me through the entire process with confidence and clarity.
What really sets this office apart from others is the team behind her. They are an absolute dream team. Whether it was James, Josh or Sharon, everyone worked together seamlessly and always knew exactly what was going on with my sale. They are proactive, constantly communicating, and always on hand to help, even if they were busy, they would always call back. Nothing was ever too much trouble and you could really feel that they were all working together to get the best outcome for me.
You can truly tell they are like a little family, the teamwork, support and communication between them is second to none, and that reflects in the service they provide.
Some standouts for me are:
The way they target the market audience, their marketing strategy knows no bounds and like I said the whole team were invested and committed.
Once onboard, they send you an online portal to upload all important documents and information regarding your sale so its there ready to go once the property has been sold. They also have a panel of solicitors that they use and coming from a legal background I was sceptical. However, having done my research, the legal team on their panel not only came out more cost effective, they operate on a no completion no fee basis and not all law firms offer this.
Charlotte viewed the property and brought it back to life. The photos looked stunning and the brochure and description was very professional.
Once the sale goes through, they have a progression team which is so helpful for the vendor and buyer to help push things through as quickly and effectively as possible.
I knew, for me, it was the right decision but just to satisfy my curiosity, one last thing I did was to go on Rightmove and check the stats on how the agents were doing in the area and Beresfords came on top.
So if you are thinking of selling in Upminster, don’t make the mistake I did, go straight to Beresfords and ask for Charlotte Micallef. You will be in the best possible hands.
Sam · 21 April 2026
Agent replied · 22 April 2026
Many thanks Sam for posting your detailed review for Charlotte and her team at our Upminster office, market leaders in their area. You will have been in very safe as Charlotte is proactive in her approach and her team will follow her lead. She will tailor a marketing strategy to generate maximum interest and price and once a sale is secured, it will be progressed effectively to ensure the sale goes through as smoothly as possible. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director
★★★★★ 5/5
GoogleMy experience with Beresfords in Upminster, and especially with Charlotte Micallef, has been nothing short of exceptional. Charlotte is an outstanding Senior Branch Manager who truly stands out from the crowd. From the moment I met her, I …
Karen · 22 February 2026
Agent replied · 26 March 2026
Many thanks Karen for taking the time to post your exceptional review for Charlotte and her team at our Upminster office. You will have been in very safe hands as Charlotte is proactive in her approach and will share her knowledge and … More
★★★★★ 5/5
GoogleImigen has been very friendly during her visit
We are with Beresfords since about 3 years now they are very professional in communication and efficient in helping if there is any issue
Amna · 12 March 2026
Agent replied · 26 August 2024
Hi Amna
I am glad that you found Imogen friendly during her recent periodic mid-tenancy inspection and it's great that over the last 3 years you have found our approach generally professional and effective in terms of ongoing communication.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe recently purchased a propertythrough Beresfords Estate Agents, and I can't praise them enough for their outstanding service. A special mention must go to Charlotte, the manager, who made the entire process seamless and stress-free.
Charlotte was incredibly responsive, always answering emails promptly and addressing any concerns we had. Whenever an issue arose, she was quick to chase it up, ensuring everything stayed on track. Her dedication and attentiveness made us feel supported throughout the entire journey.
Thank you, Charlotte, and the team at Beresfords, for being there for us every step of the way! Your commitment to excellent customer service truly made a difference, and we highly recommend Beresfords to anyone looking to buy a property.
Eli · 25 September 2024
Agent replied · 25 October 2024
Thank you Eli for the great review for Charlotte and her team at our Upminster office. You will have been in very safe hands as they are all dedicated to providing the best possible customer care. From the first point of contact through to exchange and completion, Charlotte will do everything within her power to ensure a transaction goes through smoothly, guiding and supporting whilst keeping all parties regularly updated. She will appreciate your 5 star award and recommendation and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI cannot recommend Charlotte Micallef, the Senior Branch Manager at Beresfords in Upminster, enough. Charlotte was absolutely amazing throughout the entire process of selling my house. She is incredibly trustworthy, honest, proactive, and …
Lorna · 22 February 2026
Agent replied · 26 March 2026
Many thanks Lorna for taking the time to post your review regarding your recent dealings with our Upminster office and in particular Charlotte, our Senior Branch Manager and Josh, Senior Negotiator. Charlotte prides herself on the quality … More
★★★★★ 5/5
GoogleWe have recently exchanged contracts for our new home. Abby D has been instrumental in making this process as smooth as possible. From arranging our initial viewing in November until exchange of contracts, Abby has been excellent. She has ensured we have been updated throughout the process and has been extremely professional. Abby is a credit to Beresfords and we can’t praise her enough for her work.
Thomas · 26 March 2025
Agent replied · 26 March 2026
Many thanks Tom for the great review for Abby. Abby prides herself on the quality of her customer care and will appreciate your 5 star award and kind comments. Thank you for sharing your experience, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI can’t recommend this estate agent highly enough. From start to finish, the whole experience was seamless and professional. The team is fantastic, knowledgeable, approachable, and always willing to help. It’s clear that every member of staff is capable and well-informed, which made a real difference throughout the process.
The branch is brilliantly led by Charlotte, whose leadership and dedication truly shine through in the team’s service and attention to detail. Nothing ever felt like too much trouble, and communication was always prompt and clear.
An outstanding team delivering exceptional service, thank you all!
Nicky · 26 February 2026
Agent replied · 26 March 2026
Many thanks for the great review for Charlotte and her team at our Upminster office. They all pride themselves on the quality of their customer care and will appreciate your 5 star award and kind comments. Communication is key, whether that is within the office or keeping our clients regularly updated as a sale progresses. Thank you for sharing your experience, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 1/5
GoogleI had a very disappointing experience with Beresford letting agency. Rob, the agent we worked with, wasted our time on several occasions. From the outset, it was clear that there was a lack of professionalism and organization.
**Key Issues:**
1. **Poor Communication:** Rob frequently missed appointments and failed to communicate changes in schedule, leaving us waiting without any updates.
2. **Inaccurate Information:** On multiple visits, the properties shown were not as described, leading to wasted time and frustration.
3. **Unprofessional Conduct:** There were instances where Rob seemed unprepared and disinterested in helping us find a suitable property.
Overall, I would not recommend them at all. The experience was frustrating and a significant waste of time. I hope they can improve their services and provide better training for their agents in the future.
Adam · 23 August 2024
Agent replied · 25 October 2024
Hi Adam
Having read the contents of your review I wanted to reply personally. Naturally, it’s disappointing whenever we receive negative feedback from a potential customer, but I have run your details through our entire database and there is no record of us having ever dealt with you. We have never conducted viewings with anyone in this location by the name of Adam Ingle and in terms of your comments regarding inaccurate information, all the properties we market for rent contain internal and external photos and, in most instances, a full video. Therefore, I’m struggling to understand why there would be any confusion in terms of how a property is described. The pictures and video clearly display the size and general condition of those properties concerned and within the written description which accompanies them reference is made to its geographical location. So, I would be grateful if you can provide me with some examples of the properties to which you refer. If a member of our staff has appeared unprepared and disinterested in assisting, as you have suggested, then I would certainly like to address this, but without being able to access a customer record within our internal database it is impossible for me to do so. Within your comments you refer to ‘we’ and ‘us’ which suggests that someone else was involved. If this is the case, we may well have only ever registered their details initially, as this could have been all that was provided to us at the time. If this is the case and you can provide me with their name, I can review the relevant record and gain a greater understanding of the issues to which you have referred. My direct email is sb@beresfords.co.uk
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleCharlie was absolutely fantastic throughout the whole process of securing our new rental. He was very attentive and happy to help whenever we had questions or needed anything. His support made the whole renting process feel far less …
B · 22 December 2025
Agent replied · 27 January 2026
Thank you so much for providing us with your feedback. It was great to read that Charlie provided you with an efficient service, ensuring your questions were answered and supporting you throughout. It's great that you would not hesitate in … More
★★★★★ 5/5
GoogleLauren and the wider team at the Upminster office continue to provide a highly professional and reliable letting service. I have worked with Lauren for a number of years and have always been impressed with the way she deals and resolves issues.
Christine · 26 August 2025
Agent replied · 25 October 2024
Hi Christine
Many thanks for taking the time to post your positive review. It's great that we have been working with you for a number of years now and that you have found the service we provide to you to be professional and efficient. I know that our lettings team in Upminster, and Lauren in particular will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
GoogleKaren Aylesbury got my issue resolved quickly and kept me updated all the way until the job was finished.
Thank you Karen
Alan · 26 February 2026
Agent replied · 26 March 2026
Hi Alan
Thank you for providing your recent feedback. It was great to read that Karen in our Property Management team was able to assist you in resolving your issues in a quick and efficient manner. I know she will appreciate your kind words and 4-star rating.
Steven Bond
Managing Director - Residential Lettings.
★★★★★ 5/5
GoogleCharlotte is so helpful and enthusiastic! She put us at ease straightaway, and is very knowledgable. All the necessary paperwork was completed quickly and without any stress. We highly recommend Charlotte's team and Beresfords.Being of an older age, it was nice having someone that had a lot of patience.We were getting a bit flustered because we couldn't find our passports,but she even found them for us!
Malcolm · 25 September 2024
Agent replied · 25 October 2024
Hi Malcolm,
Thank you for the 5 star award for Charlotte, Branch Manager of our Upminster office. Charlotte will guide and support throughout every stage of the journey, adapting her approach to each individual client she assists. She leads by example, doing all possible to ensure a transaction goes through smoothly, keeping in regular contact with all parties. Your kind comments are much appreciated, I hope we can be of further assistance to you in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleBy far the best estate agents that I’ve dealt with. All of the team that we worked with delivered a fantastic service but I would like to give a special shout out to Charlotte. They provided very clear and responsive communication, loads of details on the properties they represent and make sure you get a home that suits your needs. Wouldn’t have found somewhere without them! 100% recommend Beresford's to anyone thinking of selling their home.
Daniel · 28 February 2024
Agent replied · 26 August 2024
Thank you Daniel for the fantastic review for the team at our office in Upminster and in particular, Charlotte, your main point of contact. I am pleased to hear you were impressed with the level of service received as the team pride themselves on the quality of their customer care. They work hard to match suitable property to their clients, guiding and supporting throughout the process. Many thanks for the 5 star award and recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleReally positive experience with Beresfords Lettings. Tom Fox did a great job showing me around a property, professional, clear, and very approachable. Thanks to Tom and the team for their excellent service!
Eddie · 26 September 2025
Agent replied · 26 March 2026
Hi Eddie
It was great to hear that your recent experience of viewing a property with us with a positive one, and that Tom was professional and informative throughout. I know he and the rest of the lettings team in Upminster will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe visited the site of new homes in East Hanningfield (twice ) and both times were greeted by the delightful Julia Dexter (assistant mgr - new homes) who showed us several designs of house / explaining everything in detail and really listening to what we were looking for and why…a couple of the properties are still under consideration for us but there was no pushy sales, we weren’t rushed and we were made to feel that she really wanted to help us in our search for our next home x thanks for all your help so far 👍 5 stars 🌟
Russell · 26 September 2025
Agent replied · 26 March 2026
Many thanks Russell for taking the time to post your detailed review for Julia, Assistant Manager, who is based in our New Homes Department. Julia prides herself on the quality of her customer care and will appreciate you sharing your experience. She will offer guidance and support, tailoring her approach dependent upon individual circumstances and will be pleased to know you were impressed with the level of service she provided. She will look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager.
★★★★★ 5/5
GoogleSarah was very efficient and friendly on property visit
Shara · 25 March 2026
Agent replied · 22 April 2026
Hi Shara
Thank you for posting your recent review. I know Sarah will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
GoogleDeeply unprofessional. My partner and I made our budget and ceiling very clear and were strong along to come to viewings and speak to their mortgage folks and then told the minimum acceptable amount is about half a million higher than we had made clear was our ceiling!! For this I took time out of my day to visit and then had several conversations with them.
What a bizarre and unprofessional way to waste people’s time just to drum up viewings.
Abhishek · 26 August 2025
Agent replied · 26 March 2026
Hi Abhishek,
Having read your recent review, I am naturally concerned and disappointed with the comments made within.
To gain a better understanding of your experience, I have spoken to our onsite representatives who assisted you when you made your initial enquiry about this development.
Pricing at the development was made clear to you in the first instance and you were encouraged to seek mortgage advice to ascertain where you stood financially. Whilst we knew your thoughts in terms of budget, knowing exactly what your mortgage options were would have assisted you with your decision making.
Given your circumstances, you were encouraged to view the site and therefore would have been perfectly placed to put forward a realistic offer, should you have wished to do so. Unfortunately, the offer you made was unacceptable and therefore, you were unable to proceed.
To summarise, you viewed the development and took advantage of the mortgage advice offered, knowing full well the properties were above what you wanted to spend. Whilst I can appreciate it is disappointing that your offer was rejected, a more competitive offer given your financial situation may have led to a different outcome.
I do hope you find an alternative property to purchase and wish you all the best with your search. Please do not hesitate to contact me should you wish to discuss this matter further on a.horsley@beresfords.co.uk.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleExceptional service from the crew at Beresford and especially Julia Dexter who has been instrumental in us deciding to move forward with a new build purchase. Julia is always available, understands what customers will be interested in and has been very helpful in liaising with the developers and progressing our case. It’s been an absolute pleasure so far
Emmanuelle · 26 September 2025
★★★★★ 5/5
GoogleI am really happy to share that Charli was incredibly helpful throughout my property letting process. Their support, guidance, and professionalism made everything smooth and stress-free. I strongly recommend Charli to anyone looking for reliable assistance in the letting process. Thanks Beresford
Romeyo · 26 March 2025
Agent replied · 26 March 2026
Hi Romeyo
Thank you so much for posting your review. It was great to read that Charlie at our Upminster office provided you with a professional and helpful service during your recent dealings with us, making the whole lettings process as smooth and stress free as possible for you. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.
Steven Bond
Managing Director- Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
