Beresfords at Upminster reviews

Hi Carla Thank you for taking the time to leave your review. Its great to read that Lauren has been able to assist you efficiently with your tenancy, making the experience much easier for you. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Alan Having read your recent comments contained in this review, I just wanted to reply personally. As a business we invest heavily in staff training and development and it is satisfying to know that our staff embrace it and subsequently meet the expectations of our customers. We all very much appreciate your 5-star rating. Steven Bond - Managing Director Residential Lettings

Hi Ben Thank you so much for posting your review. It's great that you have found the service provided by our lettings team in Upminster to be efficient, but in particular Charlie and Ella. We all appreciate your kind words and it's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

Hi Chris Thank you for posting your recent review. I am glad that you found Sarah to be polite and efficient during your recent dealings with her. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Tulika, Having read your recent review, I am a little disappointed to note your comments. I understand you recently registered with us for your property search and enquired about viewing, at which point you would have been asked about your finances. Whilst you may not agree with this approach, we are a professional company, adhering to expectations set out within our industry. Please understand, many of our sellers ask us to financially qualify people ahead of confirming any viewings on their property as they want peace of mind knowing people can afford to buy. We are therefore carrying out our due diligence as requested. We would not want to waste our sellers time nor ours, if any potential viewers were not in the right financial position. I wish you all the best with your property search and hope we can find you a suitable property to purchase. Alison Horsley, Customer Service Manager

Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file, notes of which are added in real time, and subsequent conversations with individuals involved, I observe with keen interest that your offer was dealt with promptly upon receipt of your email, when the office opened at 10am yesterday morning, 29th December. Within an hour of opening, your offer was accepted and a sale agreed, subject to the usual conveyancing checks. I would hasten to add we sent you an email prior to Christmas, outlining our opening hours, for your information. Whilst this email was delivered, it remains unread. I can assure of our upmost attention with regards to the progression of your purchase. Should you wish to discuss this matter further, please do not hesitate to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Manager

Hi Sybil, Thank you so much for taking the time to post your review. It's great that Lauren provided you with an efficient service during your dealings with her and that … More

Hi Mark It was disappointing to read the comments contained in your recent review. Wherever possible, we always try to reply to every single enquiry received. However, due to the current market conditions when any new rental property is uploaded to a property portal we literally receive hundreds of enquiries, so as much as we would want to reply to each and every one of them within a short space of time, on occasions this can prove difficult. Nonetheless, if you would like to provide me with your surname and email address I will carry out further investigation and make sure that someone responds to you as soon as possible. Thankyou for alerting us to your concerns and we hope that you are able to find a suitable property to rent at the earliest opportunity. Steven Bond Managing Director - Residential Lettings

Hi Ian, Many thanks for the 5 star award and positive comments for the team at our Upminster office. They work hard to provide the best possible customer service and will appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Umair Thank you for providing us with your recent feedback. It's great that Charlie and Lauren provided you with a professional and helpful service during your recent dealings with them. I know they will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Hayley, Thanks for your recent review. I am pleased that your experience of dealing with Beresfords has been a positive one, and that both Hannah and Abbie assisted you throughout the process. I know they will be particularly grateful for your kind words and we all appreciate your 5 star rating. Steven Bond - Managing Director Residential Lettings

Thank you for your positive feedback following your recent dealings with Imogen who is part of our lettings team in Upminster. It's great that you found her approach both friendly and professional and that her recent visit to the property concerned was stress free. Steven Bond Managing Director - Residential Lettings

Many thanks for the great review for our Hornchurch office and in particular Reece and Ben, your main points of contact. You would have been in safe hands as the guys will do all possible to ensure a transaction progresses through to exchange and completion, keeping all parties regularly updated throughout the process. They would have been perfectly placed to deal with any issues that may have arisen and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Many thanks for your 5 star award for our Upminster office and in particular Sarah, your main point of contact. It is pleasing to know you were impressed with the level of service extended to you and thank you for sharing your experience. Alison Horsley, Customer Service Director.

Hi Sarah, Many thanks for providing your feedback. It is great that your experience in dealing with us during your move has been a positive one and that your dealings with our lettings team at Havering has been helpful and efficient. We all very much appreciate your kind words and 5-star rating and wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings

Hi Linda Thank you for taking the time to share your experience with us. Nathan and the team at our Upminster office will very much appreciate your 5 star award and kind comments. With many years of experience between them, they will do all possible to ensure the transaction goes through smoothly, keeping you updated throughout the process. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Barbara, Thank you for posting your recent review. It was great to read that you have been happy with the service we have provided you with over the last few years and that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating and look forward to continuing to work with you in the future. Steven Bond Managing Director - Residential Lettings

Hi P Egan Many thanks for taking the time to post your recent review. I am pleased that you were happy with the level of service extended to you by our lettings team, especially Cameron, and it is great that you would recommend us to others. We are very appreciative of your kind words and 5-star rating. Steven Bond - Managing Director Residential Lettings

Hi Clair Thank you so much for taking time out to post your recent review. I was pleased to read that you have been happy with the assistance and support provided to you by our lettings team in Upminster. I know everyone at our end will be very grateful for your kind words and 5-star rating. Steven Bond - Managing Director Residential Lettings

Hi Komal Thanks for your positive feedback and I am pleased that our local lettings team assisted you effectively in your search for a rental property. Steven Bond Managing Director - Residential Lettings

Having read the contents of your recent review I wanted to reply personally. Firstly, I am sorry that you were dissatisfied with the level of service provided by our staff whilst you were in occupation. … More

Hi Angela Thank you for your recent review. I am glad that your experience in working with our lettings team in Upminster has been a positive one and its great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

Hi Elizabeth, Thank you for taking the time to post your 5 star review for Nick who is based at our Upminster office. With many years of experience, you would have been in very safe hands. Nick has the knowledge and confidence to overcome any issues that may arise during the process and will keep all parties updated throughout the transaction. We wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager