Every review we hold for the Upminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI don’t have any complaints whatsoever dealing with several of your Letting Staff from the period of June until the present day. They have all been tireless assisting myself with advice, arranging all the required work to return the bungalow to its present state and the renting out. This is now completed and I wish to send my thanks to all concerned. I look forward to my continued association with your Upminster office.
Robert · 26 September 2025
Agent replied · 26 August 2024
Hi Robert
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Upminster.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleCant Thank Luke enough for selling our property, definitely recommend to anyone looking to sell there property. Thankyou
Tom · 28 November 2025
Agent replied · 27 January 2026
Hi Tom,
Many thanks for your 5 star award for Luke who is based at our Brentwood office. It is pleasing to hear you found your recent experience selling your property to be positive and thank you for your kind recommendation. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
Google"I am very happier with the service provided by beresford. From the moment I inquired about renting a property, Amy, Holly and David were incredibly responsive and professional. They listened to my needs and found the perfect rental for me within my budget. Throughout the entire leasing process, they were attentive and made sure everything went smoothly. Communication is excellent. I highly recommend beresford for their exceptional service and commitment to their clients."
ANSAL · 10 September 2023
Agent replied · 1 October 2023
Hi Ansal,
I am pleased that you found the approach of our lettings team in Upminster responsive and professional and it is great that would you a suitable property to rent. Thanks for your 5-star rating and being prepared to recommend us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe sold our family home through the team in Upminster. From the outset Charlotte was compassionate and understood the impacts of selling a family home after losing our parents
The onboarding process was simple and efficent, we were regularily updated.
We accepted an offer at the valuation price within a couple of months.
All in all we have been extremely happy with how this whole process has been handled and I recommend the team without reservation
Andrew · 15 June 2023
Agent replied · 6 July 2023
Hi Andrew,
Thank you for taking the time to post your great review for Charlotte and her team at our Upminster office. Charlotte is focused on providing the best possible customer care and will have been empathetic to your circumstances. She will guide and support from the first point of contact through to exchange and completion, keeping in regular contact with all parties. Your 5 star award and recommendation are much appreciated and we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleCharlotte Micallef substantively made my home purchase happen. Her swiftness to response, while coordinating pending items with all parties was beyond excellent. Charlotte worked like an exceptional project manager, but above all, she had a very humbling empathy for her client.
Rachael Hurworth is a worthy mention at Beresford. She did great with the house view, and updates on the deal.
Thank you, both.
John · 28 February 2024
Agent replied · 26 August 2024
Hi John,
Thank you for taking the time to post your 5 star award for both Charlotte and Rachael who are based at our office in Upminster. You will have been in very safe hands as Charlotte and her team are dedicated to providing the best possible customer service. Charlotte will guide and support throughout your journey, keeping in regular contact with all relevant parties. She will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleI have dealt with the team at Beresfords Upminster for over 15 years. Their commitment to customer service is second to none. The new manager, Karen Elliott-Weare, has been a fantastic addition to the team and Lauren is always incredibly helpful with any query you may have. Being a fellow landlord, Karen knows all the potential pitfalls we face and is great at helping you to avoid them, she is also incredibly knowledgeable and pleasant to deal with.
Johan · 2 March 2023
Agent replied · 31 May 2023
Johan
Many thanks for posting your 5 star review. Great to see that my lettings team in Upminster have been assisting you for many years and the level of service provided appears to have met your expectations. I know Dan and the rest of his team will be pleased when reading your comments.
Steven Bond
Managing Director
Residential Lettings Division
★★★★★ 5/5
GoogleCharlotte was professional, friendly and very knowledgeable and very approachable! She went above and beyond to make the whole transaction completely stress free. She gave us every confidence in selling and buying with her. Would not hesitate to recommend her highly to family and friends.
If you are looking to sell your property in Upminster she is the lady to go to!
Lilly · 29 March 2024
Agent replied · 26 August 2024
Hi Lilly,
Many thanks for the 5 star award and recommendation for Charlotte, Branch Manager at our office in Upminster. Charlotte prides herself on the quality of her customer care and will always go the extra mile to assist our clients, guiding and supporting throughout the journey. She will appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleBrilliant services . Thank you so much . Karen is the Best.
Vilma · 28 December 2025
Agent replied · 27 January 2026
Hi Vilma
Thank you for providing your recent review. I was pleased to read that you have been happy with the service you have received and that you found Karen in … More
★★★★★ 5/5
GoogleA huge thank you to Christine, Lauren, Evie, and Charlie. You guys have made my journey into finding a new property for me and my girls so very easy. You’ve all been very professional and answered all my questions promptly. It’s amazing how quickly we’ve gone from viewing, reference check to me receiving the keys! Thank you team.
Shamba · 28 May 2024
Agent replied · 26 August 2024
Hi Shamba
Thank you for your kind words. I am pleased that you had a positive experience when dealing with our local lettings team. So pleased that the application process was both swift and smooth and I hope you are happy in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThe whole Beresford's team has been brilliant dealing with both the sale of my old property and the purchase of my new home! The time care and attention they have put into the process has been brilliant and the communication and updates received from them have been nothing short of great. Thank you so much for your help Charlotte W, Charlotte M, James and Josh! and also to their mortgage advisor David!
If ever I move from my dream home I will be sure to use you again, and to anyone considering selling or buying a new home, I 100% recommend this team!
Laura · 25 March 2026
★★★★★ 5/5
GoogleI had the pleasure of working with Charlotte Micallef, the Senior Branch Manager in Upminster, when selling my house, and I can honestly say she went above and beyond in every aspect. From the very start, I trusted her completely, her honesty, proactive approach, and dedication really stood out. She was incredibly hard-working and committed to achieving the best outcome.
Charlotte’s marketing was exceptional; her photos were stunning, and her write-up truly captured the essence of my property. Nothing was ever too much trouble for her, and she consistently kept me informed with feedback the very next day. Her professionalism and attention to detail made the entire process smooth and stress-free.
What sets Charlotte apart is not just her expertise, but the team behind her, which is equally fantastic. Their responsiveness and support made a huge difference.
If you're looking for the best estate agent in Upminster, I wholeheartedly recommend Beresfords and Charlotte Micallef. She is truly dedicated, honest, and hardworking, a real asset to the team. I wouldn’t hesitate to recommend her to friends and family.
Natalie · 19 March 2026
★★★★★ 5/5
GoogleEven tho I didn't go with a flat with this easte agents. Charlie was the most helpful person and let me know about a few properties in the area I wanted to move too. if I move again or anyone moving in the lettings field, I would highly recommend his service's. Thanks
Emily · 27 July 2024
Agent replied · 26 August 2024
Hi Emily
Thanks for taking time out to provide us with your feedback following your recent dealings with Charlie and the rest of our lettings department covering the Havering area. I am pleased that your experience was positive, despite us not being able to find you a suitable property. However, I hope you are happy in the property that you have now chosen.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI've been using Beresfords Letting Service for some time now, and I couldn't be more impressed. From the start, their team has been professional, efficient, and incredibly helpful. They found reliable tenants quickly and handled the entire process with ease and transparency. Communication is excellent, I'm always kept in the loop without having to chase anyone for updates.
As a landlord, peace of mind is everything, and Beresfords has delivered that consistently. They take care of everything from tenant vetting to property management, and they do it all to a high standard. Highly recommend them to any landlord looking for a trustworthy and proactive letting agent.
Haroon · 26 April 2025
Agent replied · 26 March 2026
Hi Haroon,
I wanted to reach out to you personally to thank you for taking time out to provide us with your positive feedback. It’s great that you have been working with us for a while now and that you find our Lettings team helpful, professional and efficient. Providing peace of mind for our landlords is a priority and it’s very pleasing to hear that in your particular case, we have taken a lot of the stress away from you.
We all very much appreciate the business that you continue to provide to us and are grateful for your kind words and high star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
GoogleThe whole process from the beginning to end was a nightmare. I would never recommend this branch to anyone or ever go back to beresfords in general. They really don’t know what they are doing or how to deal with their customers. The whole team is unprofessional and rude. In all their negative reviews they still try and blame the customers. You can see what kind of people they are and how they operate.
Jay · 26 June 2025
Agent replied · 26 March 2026
Hi Jay
I was disappointed to read the contents of your review and I am keen to understand a little more about your experience when dealing with us. Having only left a first name on your review which we have run through our system, unfortunately it does not provide us with any trace of a transaction linked to yourself. Please reach out to me directly via sb@beresfords.co.uk with your full name and the property address you were involved with and I will certainly investigate your concerns thoroughly, and then respond back to you directly. In the large majority of cases we receive a very positive customer rating, hence why I am very interested to find out more about the problems that you suggest you have experienced.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
GoogleWe had an awful experience with Beresfords when going through the process of buying a house that eventually fell through. The house came back onto the market after being sold previously. We asked why, and asked if the previous buyer had a survey to see if any major issues came up. They assured us that they had a survey and nothing major came up. During our buying process, we asked to buy this survey to which Beresfords responded that there was never actually one done.
We had our own survey and searches which showed a never ending list of issues, causing some delays in the process as we had to look into the issues, get quotes for repairs, and get an asbestos survey. Beresfords made this process hell as they rung us daily, sometimes twice, asking why we hadn’t exchanged yet. We explained the situation but they showed no sympathy and continued to chase us and push us to exchange even though the issues and our solicitors enquiries were not answered yet. Bear in mind, it had only 6 weeks since we had our offer accepted and they had not previously mentioned a desire to push the sale through quickly.
Due to the issues with the house and pressure from Beresfords, we ended up pulling out of the sale. When the house went back on the market, I had a family member ring up to enquire about the house. They asked Beresfords if it had fallen through due to any issues, and Beresfords told them that the previous buyers (us) had never had a survey and their searches never came back! We were lied to by Beresfords from start to finish. We have since bought a house through a local independent estate agent who have been absolutely amazing and restored our faith in estate agents.
Abbie · 26 March 2025
Agent replied · 26 March 2026
Hi Abbie,
Having read your recent review, I am naturally concerned and disappointed with the comments made within. I have spoken to the team at our Upminster office to gain a better understanding of your experience and carried out a detailed appraisal of your file.
Please note, our internal notes, which include any emails sent and received, are added to the file in ‘real time’. It would appear these file notes outline a different view to your own with regards to how events leading up to your survey, unfolded during this transaction. Notes displayed on file evidence you were informed the previous buyer had not instructed a survey and as a result, we put you in touch with our recommended surveyors, Cheke and Co.
Subsequently, I understand it was your decision to withdraw from your purchase due to issues highlighted in the survey. Unfortunately, due to circumstances beyond our control, agreement could not be reached relating to renegotiation of asking price. I can appreciate how disappointing this was for you.
I must point out I cannot check on conversations which may have taken place as the transaction progressed. The member of staff who primarily dealt with the progression of your purchase, has since left the company. We pride ourselves on the quality of our customer care and I am sorry if the level of service may have fallen short of expectations.
Should you wish to discuss this matter further, please do not hesitate to contact me on a.horsley@beresfords.co.uk.
I note with interest you remain on our mailing list so will remove you as you have found another suitable property to purchase. We wish you many happy years in your new home.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleA representative visited the property yesterday morning, and my partner expressed frustration over the persistent knocking, indicating a lack of patience. We have a young baby who had just woken up and was crying, as is typical for infants at that time. The representatives noted that laundry was scattered throughout the property; however, it was primarily baby clothes. They also mentioned that while the smoke alarm is fully operational, the batteries need to be replaced. The property is clean and well-maintained, and I can provide photos if needed. I have lived here for over a year without any issues. During the visit, the representatives asked my partner to turn off the TV, not realizing that doing so would upset our baby. I am quite concerned about the professionalism of the staff from Beresfords as this experience has been quite disappointing.
Md.farhad · 26 March 2025
Agent replied · 26 March 2026
Hi Farhad
Thank you very much for posting your recent review. I am glad that you have found your experience in dealing with our lettings team in Upminster to be a positive one and they have been able to assist you quickly and efficiently. It's great that you would recommend us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleGreat team work and good communication led by Nick at Upminster and Chris from the Harold Wood branch who went out of their way to help secure the purchase of our perfect home. Nick was always available to advise and willing to contact other parties to find out what was happening. Very professional service and helped to keep our stress levels under control. Happy to recommend Beresfords. Thank you, Nick, Chris and the team.
Andrew · 3 October 2022
Agent replied · 31 May 2023
Hi Andrew,
Thank you for taking the time to post the great review for both Nick and Chris from our Upminster and Harold Wood offices. I am pleased you were impressed with the level of service extended to you as both pride themselves on the quality of their customer care. With many years in the industry they are ideally placed to deal with any issues that may arise during the sales process. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleWe recently bought a property through Beresfords Upminster and have been dealing from the start with Nathan, Nathan was very hardworking, polite and professional. Helped us and looked out for us from start to finish. This was during an extremely busy time for Beresfords but they were always so willing to help and got the job done! In Nathan’s absence we also dealt with Rob and Mike (towards the end) and they were both also very knowledgeable and helpful, if we had queried something with them they always managed to find out for us. We want to thank Beresfords for making our buying process easier!PositiveResponsiveness, Quality, Professionalism
Alice · 27 August 2021
Agent replied · 6 July 2023
Hi Alice,
Thank you very much for taking to time to post your 5 star award and kind comments for the team at our Upminster office, and in particular Nathan, Rob and Mike. They are all focused on providing the best possible customer care, and with many years of experience between them, are best placed to deal with any matters that may arise during a transaction. They will offer guidance and support from the first point of contact through to exchange and completion, and keep all parties regularly updated throughout the process. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleDelighted with the service Charlotte and her team (including Becca F and Rachel O) provided throughout the sale of my property. They kept me regularly updated which was appreciated and liaised with all relevant people. I would have no hesitation in recommending Beresfords.
Rachel · 29 July 2024
Agent replied · 26 August 2024
Hi Rachel,
Thank you very much for the 5 star award and kind comments for Charlotte and her team at our Upminster office. The team work really hard to provide the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the journey, keeping in regular contact with all relevant parties. Many thanks for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleI could be happier with the service I received from Charlie Richardson and Ella T. Gibbins! Their communication was clear, timely and easy to follow. They were also extremely helpful with any questions and problems we had.
Thanks to their support everything went smoothly! I would highly recommend them to anyone looking for outstanding service!
Jessica · 26 October 2025
Agent replied · 26 March 2026
Hi Jessica
Many thanks for providing us with your detailed feedback. It's great that Charlie and Ella were helpful with clear communication throughout your recent dealings with them and the rest of our lettings team in Upminster. It's great that you would not hesitate in recommending us to others and we all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI have dealt with Lauren for the past 8 years and I have had nothing but seamless service
Jodie · 26 June 2025
Agent replied · 26 March 2026
Hi Jodie,
Thank you for your recent review. It's great that we have been working with you for many years now and that Lauren has provided you with a consistently efficient service throughout our business relationship. I know she will appreciate your kind words and we look forward to continuing to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleRylie was absolutely fantastic from first contact to handover! Very knowledgeable, helpful, confident and a lovely personality. Thanks Rylie!
DL · 26 April 2025
Agent replied · 26 March 2026
Thanks for providing your feedback. I am pleased that Rylie supported you from start to finish during your lettings journey. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleFound a letting through Beresford Upminster branch where the service was fast and professional. David Halls the assistant manager helped me secure the letting answering all my queries wasting no time and above all, building my trust. Have set a high standard of what a good estate agent should be like, thank you David.
Abdullah · 15 August 2023
Agent replied · 29 August 2023
Hi Abdullah,
Having read the contents of the recent review that you posted, I just wanted to reply personally. Firstly, thanks for taking time out to provide us with your feedback and I am pleased that you found the approach of our lettings team in Upminster, but particularly David Halls, prompt and professional. We are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleKaren was very helpful at chasing up maintenance issues and communicating
Imogen · 21 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
