Beresfords at Upminster reviews

Hi Mahjabeen I was very disappointed to read the contents of your review. Having read the related notes on file, clearly there were ongoing disputes between yourself, and the landlord linked primarily to maintenance-based issues. As agents we cannot make decisions on a landlord or tenant’s behalf, especially when it comes to spending money linked to repairs, but always attempt to mediate professionally and effectively between both parties with a view to securing a mutually acceptable compromise. Unfortunately, mediation sometimes proves unsuccessful, and I accept that this can prove very frustrating for all concerned. I am confident however, that at no time would our staff have been rude to you or lied as you have suggested but if you see it differently, then I’m very sorry that your experience in this instance was not as you had anticipated. Steven Bond Managing Director Residential Lettings

Hi Bethany Thank you for your recent review. I am pleased that our lettings team in Upminster have provided you with a professional and efficient service. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Aishwarya, Thank you for your recent feedback. I was pleased to read that your dealings with Lauren in our Upminster office have been supportive and she has maintained clear communication with you throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks for your recent feedback. I was pleased to read that our lettings team explained everything clearly throughout the process and that you found their approach polite, helpful and professional. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Jack Thank you so much for taking the time to post your detailed review. I am so pleased that your experience in dealing with our lettings team in … More

Hi Maria, Thank you for taking the time to post your 5 star award for Charlotte and her team at our Upminster office. The team are focused on providing the best possible customer care and will guide and support throughout the process, keeping you regularly updated. Many thanks for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Richard, Many thanks for posting your recent review. It's great that our lettings team in Upminster have kept you well informed throughout your recent dealings with them. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Mohammad Many thanks for leaving your review, I know that Charlie and the rest of the team in Upminster will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Molly, I am sorry that you appear to have experienced some issues during your tenancy. The reason for the delay in my reply is that I have investigated this in more detail and would like to respond as follows. In terms of you having no heating, once reported we informed the landlord immediately and they were keen to deal with this themselves via their own contractor. They were happy to visit the property on a Saturday during January, but you were only able to accommodate them on two dates, and were specific in stating that this needed to be after 2pm. The earliest date you were able to accommodate the contractor was at the end of January, which is why there was no heating up to that point. This was in no way due to our inability as agents to resolve the situation, but more so restrictions on access before the end of January. I understand that the work was completed on 14th February to resolve this matter. In terms of the water damage to the ceiling, there is a bath with a shower mixer attachment. The shower mixer attachment is only designed to be used to wash hair and rinse the bath. Such fittings are not designed to be used as a full shower, hence why the property was not let originally with any form of shower curtain. Due to the shower attachment being used as a full shower, water has penetrated the floor and in turn the ceiling below. Although you state in your review that the ceiling is ‘coming down’, this is not the case. However, the damage needs to be resolved and our understanding is that the landlord visited the property recently and is liaising with contractors to instruct the bathroom works. I fully understand your frustration regarding both the heating and ceiling, but I hope my explanation provides a clearer overview of our involvement to date. Steven Bond Managing Director - Residential Lettings

Hi Molly, I am sorry that you appear to have experienced some issues during your tenancy. The reason for the delay in my reply is that I have investigated this in more detail and would like to respond as follows. In terms of you having no heating, once reported we informed the landlord immediately and they were keen to deal with this themselves via their own contractor. They were happy to visit the property on a Saturday during January, but you were only able to accommodate them on two dates, and were specific in stating that this needed to be after 2pm. The earliest date you were able to accommodate the contractor was at the end of January, which is why there was no heating up to that point. This was in no way due to our inability as agents to resolve the situation, but more so restrictions on access before the end of January. I understand that the work was completed on 14th February to resolve this matter. In terms of the water damage to the ceiling, there is a bath with a shower mixer attachment. The shower mixer attachment is only designed to be used to wash hair and rinse the bath. Such fittings are not designed to be used as a full shower, hence why the property was not let originally with any form of shower curtain. Due to the shower attachment being used as a full shower, water has penetrated the floor and in turn the ceiling below. Although you state in your review that the ceiling is ‘coming down’, this is not the case. However, the damage needs to be resolved and our understanding is that the landlord visited the property recently and is liaising with contractors to instruct the bathroom works. I fully understand your frustration regarding both the heating and ceiling, but I hope my explanation provides a clearer overview of our involvement to date. Steven Bond Managing Director - Residential Lettings

Hi Ashleigh, Thanks for your positive comments regarding Imogen. I am pleased that you found her pleasant and efficient. I know she will be very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Simon I appreciate very much you taking the time to post your recent review. As with any other industry, the level of service provided by different companies can vary significantly. As a business we invest a lot of time and money into staff training and development and having digested your comments, it appears that we have delivered at the level required. I am glad that everything went well and we are all very grateful for your 5-star rating. Steven Bond - Managing Director Residential Lettings

Hi Michael, I was pleased to read your kind words regarding your recent experience of renting a property with us. I know our lettings team in Upminster will be very … More

Hi Abla, Thank you for posting your feedback. It's great that our property management team were able to resolve your maintenance issue for you. If you require any further help in the future, please do not hesitate to let us know. Steven Bond Managing Director - Residential Lettings

Hi Natasha Thank you for posting your recent feedback. I was pleased to read that Lauren has been able to assist you efficiently during your recent dealings with her as I know she will appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Alli, Many thanks for taking the time to post your recent review. It was great to read your comments regarding Hannah and the team at our Upminster office. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Philip, Many thanks for the 5 star award and positive comments for Nathan and his team at our Upminster office. I am really pleased to hear you were impressed with the level of service extended to you and appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Stephen, Many thanks for your 5 star review and kind comments for the team at our Upminster office. It is pleasing to know you found your recent experience with the … More

Sana Many thanks for taking time out to leave a review. I was pleased to read that you were happy with the service provided by our local lettings team and that you found their approach both friendly and professional. It’s great that you would use us again in the future and I know the staff that you dealt with will be very grateful for your 5 star rating. Steven Bond Managing Director, Residential Lettings

Hi Samira Thank you for providing your feedback. I am so pleased that you were impressed with the approach and performance of our lettings team. It's great that you … More

Hi Josh, I appreciate you taking the time to post your review. It is great that our lettings team made sure that everything ran smoothly for you and kept you updated throughout. I know our staff will appreciate your kind words and it is good to know that you will recommend Beresfords to others. Steven Bond - Managing Director Residential Lettings

Hi Mi I am pleased that you have been impressed with the service extended to you by Hannah recently. I know she will be very grateful for your kind words. … More

Hi Genna Thank you for your recent review. I am pleased that you have been happy with the service provided by Karen and that she has been helpful throughout your recent dealings with her. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings