Every review we hold for the Upminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBeresfords estate agents delivered top-notch service with excellent communication. The entire letting process was smooth, efficient, and completed within just three days. Truly impressive and highly recommended!
Oluwadamilare · 26 June 2025
Agent replied · 26 March 2026
Hi Oluwadamilare
Thank you for posting your recent review. It's great that our lettings department in Upminster have provided you with a smooth and efficient service during your recent dealings with us and it's great that you would recommend us to others. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleEx agents. Found me a fab tenant, will use this company again for future lettings. Very friendly staff.
Brian · 26 September 2025
Agent replied · 26 March 2026
Hi Brian
Thank you for posting your recent feedback.
It's great that you have been happy with our service during your recent search for a suitable tenant and I am pleased that you would not hesitate in using us again in the future. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAll staff at Beresfords especially Karen, Hannah and Cameron have been so responsive, professional and exceptional in the way they have supported me. Thank you to you all for your support and efficiency! YaminaPositiveResponsiveness, Quality, Professionalism, Value
Yamina · 27 August 2021
Agent replied · 6 July 2023
Hi Yamina
We very much appreciate you taking time out to leave your review. It was great to read that our lettings team in Upminster have been responsive and professional throughout your transaction. I know that all members of the team will be pleased when reading your feedback. Thanks for the 5 star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleGenerally my experience with Beresfords has been very good and I must thank Jordan Kemp for her excellent service and help.
Many thanks
Martin · 1 April 2023
Agent replied · 31 May 2023
Hi Martin
I very much appreciate your feedback and I'm glad that you have found your experience of dealing with Beresfords a positive one and it's great that you have been impressed with the approach of Jordan.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThey are amazing! Really helpful and professional. We managed to find a lovely house, thanks to Beresfords🙏🏽 Speciall thanks to Karen, Gabby and Abby. …
Diana · 1 January 2023
Agent replied · 31 May 2023
Hi Diana
I really appreciate you taking time out to post your review. I was pleased to read your positive comments following your recent dealings with our lettings team at Upminster. It is great that we found you a suitable house to rent and the transaction proceeded smoothly. We are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleOur sellers used Berefords, and I would highly recommend them. Nick and Adam were both particularly great and very responsive. Thank you for all your help.
Hannah · 3 October 2022
Agent replied · 31 May 2023
Hi Hannah,
Many thanks for the 5 star review for our Upminster branch and in particular Nick and Adam. They work really hard to ensure a transaction goes through as smoothly as possible, keeping all parties regularly updated throughout the process. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleI dealt mostly with Lauren at the Upminster branch, she is a true professional, nothing is too much trouble for her. I would have no qualms about dealing with Beresfords again
Vincent · 26 March 2025
Agent replied · 26 March 2026
Hi Vincent
Thanks for taking time out to post your review. I was pleased to read that your experience working with Lauren at our Upminster office has been a positive one and it's great that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
GoogleLeasing team are wonderful up until the point you sign your contract, after which they redirect and become unresponsive.
The property management team has a tendency to take presumption from emails rather than read and understand what is happening which ends up with the issue of having a solution (which doesn't work for you) repeated back to you numerously, causing frustration as a tenant.
Check out process was awful. The company were happy to book in viewings at the property during covid while I was still residing there, however when I handed the keys in earlier they were unable to do the check out process sooner as due to covid they required 5 days space between tenant move out and check out. Extremely confusing.NegativeResponsiveness, Quality, Professionalism
Anika · 27 August 2021
Agent replied · 6 July 2023
Hi Ani
Naturally I was disappointed to read the contents of your recent review. We always look to maintain the highest level of customer service and it is always a concern if we receive any negative feedback. Unfortunately, without your surname, I cannot cross reference you in our database to review the relevant file in more detail. If you are happy to provide this to me via sb@beresfordsgroup.co.uk I will make sure that we investigate your comments in more detail.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleLauren has been great keeping us updated with the renewal of our tenancy.
Richard · 26 March 2025
★★★★★ 5/5
GoogleKendall was nice, approachable and very professional at the viewing. I can only recommend her.
Annamaria · 29 June 2023
Agent replied · 6 July 2023
Hi Annamaria,
Many thanks for the 5 star award and recommendation for Kendall who is based at our office in Upminster. I am pleased to hear you were impressed with the way she conducted your viewing and thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleBeresford's are excellent in all regards. I deal with Karen in maintenance and mainly with Jordan and Melissa from the Upminster branch. They are always very helpful and follow up on all inquiries and issues rapidly. Over the years they have maintained an excellent relationship with the Landlord and it is pleasure to deal with them as a tenant.
John · 24 September 2023
Agent replied · 1 January 2024
Hi John
Many thanks for providing your feedback. It was great to read that you found our lettings team in Upminster to be both helpful and proactive during your dealings with them. We look forward to continuing to work with you in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe can’t recommend Adam at beresford enough, very professional and dignified whilst dealing with us
Thank you very much 😊 …
Heather · 8 November 2022
Agent replied · 6 July 2023
Many thanks Heather for your 5 star award and kind comments for Adam who is based at our Upminster office. I am really pleased you were impressed with the level of service extended to you and thank you for the recommendation. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleI had a great experience dealing with Lauren Mobsby. She was professional, friendly, and incredibly helpful throughout the process. Highly recommend!
Rezwanur · 26 May 2025
Agent replied · 26 March 2026
Hi Rezwanur,
Thank you so much for providing your recent feedback. I was pleased to read that you found Lauren to be professional and helpful throughout your dealings with her. Its great that you would not hesitate in recommending us to others and we all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAs a residential Landlord with several properties, Beresfords had all apartments let within a few weeks of availability of the new block completion, with good aftercare of tenants and landlord.
Beresfords after care has also been to the high standard expected
David · 26 September 2025
★★★★★ 5/5
GoogleWe used Rob and Charlie at lettings at Beresford upminster,
I found them very helpful , and they went the extra mile, they always returned my calls and was always professional and polite. I would recommend to anybody to use Beresford at Upminster.
Wareing · 27 June 2024
Agent replied · 26 August 2024
Hi Wareing
It's great that you found both Rob and Charlie helpful during your recent dealings with our local lettings team and you felt that where necessary, they went the extra mile to assist you. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleIt was a very good experience renting with Beresfords. Hannah was very helpful all the way, really appreciate it, thank you.
Mohammad · 6 July 2022
Agent replied · 6 July 2023
Hi Mohammad
Many thanks for taking the time to leave your review. I am glad you had a positive experience and found our lettings team at Upminster to be helpful, especially Hannah. I know they will all be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThey've been very professional, friendly and accommodating in all our interactions. Tom especially has always done a great job.
Matthew · 26 May 2025
Agent replied · 26 March 2026
Hi Matthew
Many thanks for posting your review. I was pleased to read that Tom has provided you with great service and you have found him to be professional and friendly throughout. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI believe we picked the best estate agent in the area. Beresfords have been incredibly professional, knowledgeable, and supportive throughout the entire process. They went above and beyond to make the selling experience smooth and … More
Joanna · 13 September 2024
Agent replied · 25 October 2024
Many thanks Joanna for the fantastic feedback for the team at our Upminster office. They are all dedicated to providing the best possible customer experience, from the first point of contact through to exchange and completion. The team … More
★★★★★ 5/5
GoogleFor this being my first time renting i must day its been a great experience. All staff are understanding, helpful and attentive. The process was quick, the staff made sure to always get things that needed to be done out of the way. The staff also took time to inform me about the process and was always there to attend to my concerns. I really appreciated the time and effort and im very happy and grateful for choosing beresford.
Brianna · 6 July 2020
Agent replied · 6 July 2023
Brianna
Thanks for leaving your recent review. I will pass on your comments to our team who I know will be pleased to hear them. I hope you enjoy you time in your first rental property.
Best wishes
Steven Bond
Managing Director-Residential Lettings
★★★★★ 5/5
GoogleLauren continues to be helpful and competent at her job when dealing with us and our rental properties. I would highly recommend her.
Louise · 26 March 2025
Agent replied · 6 July 2023
Hi Louise
Thank you for taking the time to provide a 5-Star rating and I am pleased that your experience with our team in Upminster was positive. … More
★★★★★ 5/5
GoogleI can not speak not highly enough of Beresfords Estate Agents, Upminster. As first time landlord I found the team to be extremely helpful and knowledgeable and have been fantastic in every aspect. The Lettings team from the beginning have given a professional and reliable service. Karen and Cameron in particular have been brilliant by giving amazing customer service. They are very responsive and are happy to go the extra mile.PositiveResponsiveness, Professionalism
Joe · 27 August 2021
Agent replied · 31 May 2023
Hi Joe
I just wanted to reply to your review personally. I am really pleased that our lettings team in Upminster met your expectations. When entering the buy to let market as a landlord for the first time it can often be a little daunting. We always try to offer appropriate support and advice and I am pleased that you found our members of staff knowledgeable, professional and responsive. I know they will be very grateful for your kind words and 5 star rating, as am I.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleBeresfords Estate Agents -Upminster Lauren she is very helpful and friendly customer service all the time with lovely smile, Always recommend Beresfords
Dimuthu · 26 March 2025
Agent replied · 9 December 2024
Hi Dimuthu
Many thanks for taking the time to post your review. I was pleased to read that you found Lauren to be helpful and efficient throughout your dealings with her. I know she will be very grateful for your kind words and it is great that you would not hesitate in recommending us to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleLizzie was excellent, very professional and attentive. Thank you for your amazing customer service.PositiveResponsiveness, Quality, Professionalism, Value
T · 27 August 2022
Agent replied · 6 July 2023
Hi TS
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Upminster.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleAmazing team !
First move with them and was quick and well detailed!
Lizzie was amazing 👏🏻 …
Alexandru · 6 July 2022
Agent replied · 6 July 2023
Hi Alexandru
Many thanks for leaving your review. I was pleased to read that your move went through quickly and smoothly and that your first experience of dealing with Beresfords was a positive one. I hope that you enjoy your new home.
Steven Bond
Managing Director - Residential Lettings
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