Beresfords at Upminster reviews

Hi Ighere, We appreciate you taking the time to provide us with your feedback. I am pleased that our lettings team in Braintree, but especially Eva and Christine made the process as stress free as possible. Steven Bond Managing Director - Residential Lettings

Hi Iziengbe Thank you for your review. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks for taking the time to post your review. I am pleased that you have been satisfied with the service provided to you by our lettings team in Upminster, and in particular David who you found to be particularly helpful when dealing with any queries you had. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Francesca Many thanks for posting a recent review. I am pleased that you were impressed by Cameron's approach. I know he will be very appreciative of the feedback and grateful for your 5 star rating. Steven Bond - Managing Director Residential Lettings

Hi Ivan Many thanks for taking the time to leave your review. I was pleased to read your positive comments regarding the service you received from our lettings team in Upminster, but especially Lizzie. I am pleased that she helped you find a suitable property quickly and that you found the whole process to be hassle free. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Jade, I have read your recent review and am naturally concerned and disappointed with the comments made within. Following further investigation with individuals concerned, it would appear they have a different view to your own as to how events transpired. Upon initial contact, at which point you requested a viewing, your details were obtained and you were informed we would be in touch to confirm arrangements. However, we were unable to confirm the appointment, as the property was not suitable for you to view. I am a little unsure why you would then attend the property, when we had not confirmed the appointment by either phone or email? Should you wish to discuss this matter further, please feel free to contact me at a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Manager

Hi Ashleigh, Thanks for your positive comments regarding Imogen. I am pleased that you found her pleasant and efficient. I know she will be very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Ryan Thanks for posting your recent review. It is a shame that we could not find you a property to rent this time around, but we are all very grateful for your kind words and 5 star rating. Steven Bond - Managing Director Residential Lettings

Hi Thank you very much for taking the time to post your recent review. I am pleased that you were impressed with the service delivered by our lettings team in Upminster, but especially Karen. I am also grateful for your constructive feedback regarding having to deal with various members of staff throughout the process. There are a whole host of varying aspects of putting together a successful tenancy, and it would be very difficult for fewer people to complete everything required efficiently and professionally. We would much rather there be a seamless process with more staff involved, than our customers experiencing all sorts of problems due to a lack of resources. I hope this helps provide a clearer picture of the commercial logic we adopt, but we are always looking to improve further and therefore customer feedback is essential. Steven Bond - Managing Director Residential Lettings

Hi Jurgita, Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our team in Upminster was positive and the service provided was both professional and reliable. Steven Bond - Managing Director Residential Lettings

Hi Gavin Thank you so much for posting your review. I was pleased to read that you have been happy with the service provided by Karen and the rest of our lettings team. It is great to hear that you would not hesitate in recommending us. Steven Bond - Managing Director Residential Lettings

Hi Louise, Many thanks for the 5 star award and positive comments for Eleanor and Paul. Both work really hard to ensure a transaction goes through as smoothly as possible and they will appreciate you sharing your experience. We wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Jenny, Having read your review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand we initially marketed your property at a figure we agreed with you, with a view to reducing if we did not get any interest. Unfortunately, only one viewing took place before we reviewed the price. We aim to achieve the best possible price for our clients but sometimes we might lose valuable marketing time if we try for too much. As a company we pride ourselves on the quality of our customer service, investing time and money into the training and development of our people. I am sorry you feel we have let you down, please be assured your feedback is much appreciated and will help us to continually improve the service we offer. Alison Horsley, Customer Service Manager

Hi Grace, Thank you for taking the time to post your recent review. I am pleased that you were impressed with the service provided by our local lettings team. We always aim to be fully transparent and professional and it is great that we lived up to your expectations. Steven Bond Managing Director - Residential Lettings

Hi Wayne, Many thanks for the great review for a member of our team at our Upminster office. I am pleased to hear you were impressed with the level of service received and thank you for your 5 star award and positive comments. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Violeta I am sorry that you have felt the need to post a negative review on the services provided by Beresfords. When anyone applies for a tenancy via our agency we use a third party specialist to undertake referencing. As part of this process, they write to prospective tenants' employers requesting confirmation of earnings. Unfortunately, in your particular case employers were very slow in responding to such requests and this was the sole reason for the delay. Once all referencing and other related checks were completed, based on the recommendations provided by the referencing Company, the landlord opted not to proceed further with your application. I appreciate that the landlords' final decision was not well received, however they are well within their rights to make such a decision. I hope that this explanation helps to provide a clearer understanding of Beresfords' position here and I wish you well in your ongoing search for a suitable property to rent. Steven Bond Managing Director - Residential Lettings

Hi Aaron, So pleased to read that our local lettings team impressed you throughout the process. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Magda, Thank you so much for leaving your review. I am pleased that you were satisfied with the service provided by our lettings team in Upminster. I know that our staff will be very happy when reading your comments, and it is great that you would recommend us to others. Steven Bond Managing Director, Residential Lettings

Hi Phil Many thanks for your kind words. I am pleased that you were impressed with the service provided to you recently by our local lettings team. Steven Bond Managing Director - Residential Lettings

Many thanks for the 5 star award for the team at our office in Upminster. The team work really hard to provide the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the near future. Alison Horsely, Customer Service Manager