5/5
Googleexcellent customer service and great communication, the whole process to rent has been very simple and look forward to picking up the keys to our new property next month, would thoroughly recommend
Trusted Agent profile · Essex
Verified
Beresfords reviews in Chelmsford, Brentwood, Basildon and 12 more
★★★★★
4,110 reviews across 19 offices and 3 platforms
Beresfords has 19 offices, in Chelmsford (four offices), Brentwood, Basildon, Braintree, Witham, Colchester (two offices), Essex, Dunmow, Maldon, Hornchurch, Ingatestone, Upminster, Gidea Park, Harold Wood and Great Dunmow (Essex). Together they have 4,110 reviews on three platforms, rated 4.7 out of 5 overall.
3,187
Reviews on Google
All 19 offices
2
Reviews on View Agents
All 19 offices
921
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Excellent, professional valuation. Very efficient and supportive staff, proactive in finding buyers and also very accommodating in assisting with slight ...Read the review from sellers
Buyers1 review
I have been dealing with Beth Lawrence and she has been working hard to help me find a property to buy. Although I didn't find through Beresfords, I must say ...Read the review from buyers
Our offices
Beresfords's 19 offices, most reviewed first. Each has its own page.
- Beresfords Chelmsford (10 Duke Street)10 Duke Street, CM1 1HL1,198 reviews · 476 on Google (4.5)37 in the last 90 days
- Beresfords Brentwood77-79 High Street, Brentwood, CM14 4RR, CM14 4RR1,073 reviews · 276 on Google (4.8)37 in the last 90 days
- Beresfords Billericay129 High Street, Billericay, CM12 9AH, CM12 9AH986 reviews · 179 on Google (4.9)37 in the last 90 days
- Beresfords Braintree74A High Street, CM7 1JP938 reviews · 279 on Google (4.9)38 in the last 90 days
- Beresfords Witham29 Newland Street, CM8 2AF925 reviews · 185 on Google (4.6)38 in the last 90 days
- Beresfords Colchester (145 High Street)145 High Street, CO1 1PG914 reviews · 194 on Google (4.6)37 in the last 90 days
- Beresfords Essex226 Hutton Road, Shenfield, Brentwood, CM15 8PA858 reviews · 112 on Google (4.8)38 in the last 90 days
- Beresfords Dunmow27 High Street, CM6 1AB856 reviews · 116 on Google (4.9)38 in the last 90 days
- Beresfords Maldon7 High Street, CM9 5PB837 reviews · 106 on Google (4.8)38 in the last 90 days
- Beresfords Hornchurch135, High Street, RM11 3YD829 reviews · 107 on Google (4.7)37 in the last 90 days
- Beresfords Ingatestone122 High Street, CM4 0BA829 reviews · 96 on Google (4.9)37 in the last 90 days
- Beresfords Writtle1 St Johns Green, Writtle, CM1 3DZ, CM1 3DZ812 reviews · 39 on Google (4.7)33 in the last 90 days
- Beresfords New Homes & Lands Feed10 Springfield Lyons Approach, Springfield, springfield, CM2 5LB, CM2 5LB770 reviews · 19 on Google (4.8)33 in the last 90 days
- Beresfords Chelmsford10 Duke Street, CM1 1HL479 reviews · 479 on Google (4.5)0 in the last 90 days
- Beresfords at Upminster16 Station Road, RM14 2UB307 reviews · 307 on Google (4.5)0 in the last 90 days
- Beresfords at Gidea Park85 Main Road, RM2 5EL144 reviews · 144 on Google (4.7)0 in the last 90 days
- Beresfords Harold Wood2 Queens Park Road, RM3 0HJ84 reviews · 84 on Google (4.8)0 in the last 90 days
- Beresfords Colchester (37 Long Wyre Street)37 Long Wyre Street, CO1 1JL1 reviews · 0 on Google0 in the last 90 days
- Beresfords Great Dunmow27/31 High Street, CM6 1AB1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Beresfords office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleI have received multiple phishing emails pretending to be Beresford's lettings. Clearly they have had their systems accessed and therefore all email addresses have been stolen. I have raised this with no reply. If you have ever given them your details it's highly likely they're no longer safe. edit - I first reported this in on the 1st October 2018 at 13:09 to which I received no reply
Agent replied · 12 June 2024
Mark Huggins I was very disappointed to read your recent comments on Google, which suggested that records of all our clients could have been compromised so I wanted to respond to you personally. Can I assure you, and all our other customers, both past and present that this is simply not the case. In my view it’s actually a very serious accusation you have made without any real foundation. Very often the ‘phishing’ emails derive from hackers targeting personal home computers, which retain limited anti-virus software and not PC’s within businesses which generally have a higher level of security built in. Hackers will then use a particular email address held within a PC, recreate it and dispatch emails pertaining to be from the specific person or company to which the original email belonged. Rest assured we have removed your details from all our email platforms and it may be sensible to remove our details from your own devices, so any emails you may receive in the future pertaining to be from Beresfords would definitely not have been sent to you from within our business. In the meantime, it may be worth you reviewing the level of security retained on your own devices as this could well be where the problem derived from. For the record you reported your concerns to us on the 22nd February and we responded back within 48 hours. This included some useful security advice, an explanation as to how phishing emails occur and what individuals can do to protect themselves against them. I’m sorry that you have experienced these problems, which unfortunately are now quite common but hope my response has reassured you that Beresfords go to great lengths to ensure our clients data remains secure. However unfortunately, we cannot be held responsible for any unscrupulous activity which may occur on a client’s personal devices. Steven Bond Managing Director Residential Lettings
1/5
GoogleThey just want to keep their landlords happy while ripping of the tenants. Stay away for them. I never had such a bad experience with a letting agency.
Agent replied · 12 June 2024
Mr Nortier, I wanted to reply personally to the recent review you left about the services provided by our company. Having checked our records, although a tenant in one of our properties, you actually vacated over a year ago so am a little unsure as to why you have only just left your 1* review. We certainly never advocate ‘ripping tenants off’ as you have suggested and if you had genuinely experienced issues and raised them with us at that time we would of course have investigated further and done all we could to resolve matters to your satisfaction. Steven Bond Managing Director, Residential Lettings
1/5
GoogleVery unprofessional people working there.... will not recommend anyone to sell or buy from them.... especially Doman .... very unprofessional person..... Was trying to buy a house in Brentwood, already put an offer and was agreed by the owner. The house was still on the market on rightmove website until yesterday. Our mortgage was already approved. Beresford sold it to another person.... how unprofessional was this....... Anyway hope this lady have a nice career in her life..... Would not recommend anyone to this estate agent..... Not even worth a one star......
Agent replied · 12 June 2024
It is extremely disappointing to see your 1 star review and comments regarding the service you received at our Brentwood office. I am keen to understand more about your experience and am in the process of investigating accordingly. I wonder if you could contact me personally on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.
2/5
GooglePoor. I never got the impression that they were really trying to sell my house. Very few calls and no convincing prospective buyers. I was dissapointed to discover that sent emails are not checked by colleagues when staff are off work leading to delays. Additionally I asked for changes to the advertisement to be made which were simply ignored for over a week until I asked again. On the other and the staff were always polite, but it is hard to overlook the lack of professionalism, especially in such a well established business
4/5
GoogleI sold my property with Beresfords and couldn’t fault them. They always kept me up to date with what was happening every week. James you are a credit to the company, very professional and polite. All staff were nice when walking through the door making you feel welcomed.
Agent replied · 12 June 2024
Steve, Many thanks for taking the time to leave a 4 star review on our company via Google. I am pleased that your experience with Beresfords was a positive one and that the service you received was both professional and polite. Steven Bond Managing Director, Residential Lettings
5/5
GoogleWe are in the process of buying our first house with Beresfords and so far, so very good! Lauren kindly showed us around the property out of hours as I get home from work late, and Michelle has been working with us to get the mortgage sorted and has been very helpful and professional. Thanks to all for helping to make our first buy easy and stress free.
4/5
GoogleViewing property with Laura and mortgage advice from Sam was excellent.
Agent replied · 12 June 2024
Hi Suaibur Many thanks for the 4 star review. Our team at the Hornchurch office are committed to delivering the best possible customer service and will appreciate your positive comments. Alison Horsley, Customer Services Manager
5/5
GoogleVery polite professional friendly staff. Good communication and follow up on work management.
5/5
GoogleThey are a fantastic team and supported us through the whole process. They are friendly and approachable and welcoming.
Agent replied · 12 June 2024
Hi Sandra Thank you for the 5 star review and positive comments. It is pleasing to see the level of service provided by our team in Hornchurch met your expectations. They pride themselves on delivering the best possible customer care and will do all possible to ensure the sales process goes through smoothly. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
1/5
GoogleRating only, no written review.
Agent replied · 12 June 2024
Mr Jenkins, It is very disappointing to see your 1 star review. Having checked our entire database, I am unable to locate a record for you. If we have assisted you as a customer in any respect, and you have a genuine criticism, please feel free to contact me with more information whereupon I will be more than happy to investigate your concerns in more detail. a.horsley@beresfords.co.uk Alison Horsley Customer Services Manager, Residential Sales
5/5
GooglePaul, Steve and all in the Ingatestone office have been fantastic! We will be 100% using you again
Agent replied · 12 June 2024
Many thanks for the positive feedback and 5 star review. Paul and Steve at our Ingatestone office are committed to offering the best possible customer service and will appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley Customer Services Manager
5/5
GoogleAbsolutely amazing service from Beresfords Maria Fairhurst went above and beyond to help us out and made it happen. Aimee burst also has bent over backwards to see this all run smoothly. Highly recommended and they are a true asset to Beresfords 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
1/5
GoogleThis is the worse estates agent i had been worked with. I was looking for 2 bedroom flat and they did give me rubbish flat. Flat never gets hot.my heating working 7/24. Mouldy bedrooms. I am feeling the winds into the bedroom when i try the get rest.i just asked for carpet cleaning before i move the flat its looks more clean but they want me to do professionall cleaning from a company before i leave from the flat for this and they want proof like receipt from me.but you did not give me or show me any proof for you done professional cleaning.flat has got many problems and i am receiving minimum 3 e-mail for a week from Beresford. They always try the send repairs company but that people never come on right time and right day.they thing i am seating all day at home and waiting for them and my only job is them. So why did you not sort it out all problems before i moved to flat. And also this is for all landlords they all think they are something but they are nothing. Do not get that much hungry to money. We are all humans, we will die one day and you can not take even a penny with yourself to other life or whatever you call.
Agent replied · 11 June 2024
Cumali Thanks for your 5 star review. I’m pleased you were happy with the services provided by our team in Shenfield. Steven Bond Managing Director-Residential Lettings
5/5
GoogleWe've received a really good and profesionnal service from Jacob and Beresfords Shenfield. Really clear communication with us, Jacob has really been the bridge between the vendor and ourselves. Would recommend to any of my friends who'd be looking to buy or sell around Brentwood/Shenfield.
Agent replied · 11 June 2024
Dear Julien and Steve, Thank you for your 5 star review. We really appreciate you taking the time to share your experience with us. I am pleased that you were impressed by the level of service provided by Jacob in our Shenfield office and will pass your kind comments on to him. Thank you for recommending Beresfords. Kind regards Alison Horsley, Customer Services Manager
5/5
GoogleI’ve been with Beresfords for a number of years now and they have been incredibly helpful to me. I use their introduction services, meaning they do the hard work of finding and vetting the right potential tenants. Beresfords also give timely advice, most recently regarding the tenancy deposit scheme and what the options are to lodge a dispute should elements of the tenancy agreement not be met. I’m not a “professional” landlady, I’m not doing this for profit, just to keep my little flat that I love until I’m to old for stairs and want to downsize. I highly recommend Beresfords Lettings Agency and enjoy their professional and conscientious services.
Agent replied · 11 June 2024
Alexandra Thank you so much for your kind words and 5-star rating. I’m pleased that you have used our company over a number of years and during that time found our staff helpful and professional. It’s great that you have retained your little ‘nest egg’ and rest assured we will continue to look after it for you. Very best wishes Steven Bond Managing
5/5
Google' Fantastic service throughout! ' As soon as we met both Carl and Oliver of Beresfords, we knew we were in safe hands. After our first meeting we were well informed and confident about the service offered. Throughout the sale of our development, Carl and Oliver have been more than helpful and gone the extra mile at every point of contact. The whole process of selling the properties, normally very stressful has been faultless. Not only have received a great service, we also feel we have gained a friend. Thank you to all involved of Beresfords namely Carl and Oliver. We would have no hesitation on recommending or using again! Paul and Anna, Knights Court
Agent replied · 11 June 2024
Dear Paul and Anna Thank you so much for taking the time to post your 5 star review. Carl and Oliver at our Brentwood office are committed to offering the best possible customer care and they work really hard to ensure the process is as stress-free as it can be. Thank you for recommending Beresfords. I am sure the team will appreciate your kind comments and we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleTeam were very helpful.
Agent replied · 28 May 2023
Many thanks for taking the time to leave a 5 star review regarding the service provided by our team in Gidea Park. Steven Bond Managing Director, Residential Lettings
5/5
GoogleExcellent estate agents, particularly helpful staff
Agent replied · 28 May 2023
Dear Simon, Thank you for your 5 star review. We really appreciate you taking the time to share your experience with us. I am really pleased you were impressed by the level of service provided by the team at our Gidea Park office and will pass on your kind comments. We look forward to assisting you again in the future. Alison Horsley Customer Service Manager.
5/5
GoogleBeresfords made the whole process of renting very easy with a freindly and professional manner. Thank you.
5/5
GoogleStaff is very friendly and helpful. Always available. Very punctual. We had a very smooth experience with them.
5/5
GoogleBeresford's found me a good tenant really quickly. Friendly and professional service from Dan and the lettings team, with updates throughout the whole process. Feel confident in them managing my property. Thank you all. Would highly recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Beresfords
How many reviews does Beresfords have?
Beresfords has 4,110 reviews across its 19 offices, rated 4.7 out of 5 overall: 3,187 on Google, 2 on View Agents, 921 on Trustpilot. Company-wide Trustpilot reviews for Beresfords are counted once, not once per office.
Which Beresfords office has the most reviews?
Chelmsford (10 Duke Street) has the most, with 1,198 reviews rated 4.6 out of 5, followed by Brentwood with 1,073.
Where are the Beresfords offices?
The 19 Beresfords offices, by town:
- Basildon: 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
- Braintree: 74A High Street, Braintree, CM7 1JP
- Brentwood: 77-79 High Street, Brentwood, CM14 4RR, CM14 4RR
- Chelmsford: 10 Duke Street, Chelmsford, CM1 1HL
- Chelmsford (10 Duke Street): 10 Duke Street, Chelmsford, CM1 1HL
- Colchester (145 High Street): 145 High Street, Colchester, CO1 1PG
- Colchester (37 Long Wyre Street): 37 Long Wyre Street, Colchester, Essex, CO1 1JL
- Dunmow: 27 High Street, Dunmow, CM6 1AB
- Essex: 226 Hutton Road, Shenfield, Brentwood, Essex, CM15 8PA
- Gidea Park: 85 Main Road, Gidea Park, RM2 5EL
- Great Dunmow: 27/31 High Street, Great Dunmow, Essex, CM6 1AB
- Harold Wood: 2 Queens Park Road, Harold Wood, RM3 0HJ
- Hornchurch: 135, High Street, Hornchurch, RM11 3YD
- Ingatestone: 122 High Street, Ingatestone, CM4 0BA
- Maldon: 7 High Street, Maldon, CM9 5PB
- New Homes & Lands Feed: 10 Springfield Lyons Approach, Springfield, springfield, CM2 5LB, Chelmsford, CM2 5LB
- Upminster: 16 Station Road, Upminster, RM14 2UB
- Witham: 29 Newland Street, Witham, CM8 2AF
- Writtle: 1 St Johns Green, Writtle, CM1 3DZ, Chelmsford, CM1 3DZ
Has Beresfords won any awards?
Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, Upminster won Trusted Agent.
