5/5
GoogleRating only, no written review.
Trusted Agent profile · Essex
Verified
Beresfords reviews in Chelmsford, Brentwood, Basildon and 12 more
★★★★★
4,110 reviews across 19 offices and 3 platforms
Beresfords has 19 offices, in Chelmsford (four offices), Brentwood, Basildon, Braintree, Witham, Colchester (two offices), Essex, Dunmow, Maldon, Hornchurch, Ingatestone, Upminster, Gidea Park, Harold Wood and Great Dunmow (Essex). Together they have 4,110 reviews on three platforms, rated 4.7 out of 5 overall.
3,187
Reviews on Google
All 19 offices
2
Reviews on View Agents
All 19 offices
921
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Excellent, professional valuation. Very efficient and supportive staff, proactive in finding buyers and also very accommodating in assisting with slight ...Read the review from sellers
Buyers1 review
I have been dealing with Beth Lawrence and she has been working hard to help me find a property to buy. Although I didn't find through Beresfords, I must say ...Read the review from buyers
Our offices
Beresfords's 19 offices, most reviewed first. Each has its own page.
- Beresfords Chelmsford (10 Duke Street)10 Duke Street, CM1 1HL1,198 reviews · 476 on Google (4.5)37 in the last 90 days
- Beresfords Brentwood77-79 High Street, Brentwood, CM14 4RR, CM14 4RR1,073 reviews · 276 on Google (4.8)37 in the last 90 days
- Beresfords Billericay129 High Street, Billericay, CM12 9AH, CM12 9AH986 reviews · 179 on Google (4.9)37 in the last 90 days
- Beresfords Braintree74A High Street, CM7 1JP938 reviews · 279 on Google (4.9)38 in the last 90 days
- Beresfords Witham29 Newland Street, CM8 2AF925 reviews · 185 on Google (4.6)38 in the last 90 days
- Beresfords Colchester (145 High Street)145 High Street, CO1 1PG914 reviews · 194 on Google (4.6)37 in the last 90 days
- Beresfords Essex226 Hutton Road, Shenfield, Brentwood, CM15 8PA858 reviews · 112 on Google (4.8)38 in the last 90 days
- Beresfords Dunmow27 High Street, CM6 1AB856 reviews · 116 on Google (4.9)38 in the last 90 days
- Beresfords Maldon7 High Street, CM9 5PB837 reviews · 106 on Google (4.8)38 in the last 90 days
- Beresfords Hornchurch135, High Street, RM11 3YD829 reviews · 107 on Google (4.7)37 in the last 90 days
- Beresfords Ingatestone122 High Street, CM4 0BA829 reviews · 96 on Google (4.9)37 in the last 90 days
- Beresfords Writtle1 St Johns Green, Writtle, CM1 3DZ, CM1 3DZ812 reviews · 39 on Google (4.7)33 in the last 90 days
- Beresfords New Homes & Lands Feed10 Springfield Lyons Approach, Springfield, springfield, CM2 5LB, CM2 5LB770 reviews · 19 on Google (4.8)33 in the last 90 days
- Beresfords Chelmsford10 Duke Street, CM1 1HL479 reviews · 479 on Google (4.5)0 in the last 90 days
- Beresfords at Upminster16 Station Road, RM14 2UB307 reviews · 307 on Google (4.5)0 in the last 90 days
- Beresfords at Gidea Park85 Main Road, RM2 5EL144 reviews · 144 on Google (4.7)0 in the last 90 days
- Beresfords Harold Wood2 Queens Park Road, RM3 0HJ84 reviews · 84 on Google (4.8)0 in the last 90 days
- Beresfords Colchester (37 Long Wyre Street)37 Long Wyre Street, CO1 1JL1 reviews · 0 on Google0 in the last 90 days
- Beresfords Great Dunmow27/31 High Street, CM6 1AB1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Beresfords office
Newest first, from every platform, with the office each review is about. First names only.
Google3/5
GoogleRating only, no written review.
Agent replied · 12 November 2024
Mr Richardson I noticed that you recently provided us with a 3 star rating. We have cross referenced your name against our internal database but found no record of you ever dealing with us. Delivering a consistently high level of customer service to our customers is essential at Beresfords and if there were reasons on this occasion why you did not provide a higher rating we would like to know so that we can improve our performance wherever possible. Please feel free to contact me via ms@beresfords.co.uk Many thanks Mike Sayers, Sales Director
5/5
GoogleThe staff are so friendly and helpful, always a pleasure to deal with them
5/5
GoogleProfessional and efficient, everything you want from an agent. Matt from the Writtle branch was helpful, friendly, and kept us informed at every stage of our purchase. Would definitely recommend.
1/5
GoogleThe most unprofessional service. Spoken down to by virtual children who should be stacking shelves somewhere not working in an estate agents. I have been renting for years and have never been treated so badly. Beresfords Brentwood needs to be closed down and leave the housing market to professionals. They slam the phone down after you have spoken to them, insulting me with innuendos, I was treated like I am a nuisance, just a bunch of school leavers thinking they are something they are not, they couldn’t even get the facts right about the return of my deposit, one says it takes 24hrs another one says 5 working days. These people need to be trained properly. I say don’t sell or rent your property with them and DEFINITELY DO NOT rent from them.
5/5
GoogleRating only, no written review.
4/5
GoogleLovely bunch of people that will do all they can to get you the best house or let your can buy.
5/5
GoogleI recommend. Very professional and efficient, without forgetting the friendliness. Stay in touch with us.
Agent replied · 26 August 2024
Cecilia Thank you for taking the time to post your recent review. I'm pleased that you found the approach of our staff friendly, professional and efficient. We really appreciate your 5 star rating. Steven Bond Managing Director - Residential Lettings
1/5
GoogleIf I could give this company no stars I would! AWFUL company!!! They are always belittling you and arguing with you! They even accused me of asking a contractor to do random works in our rented property!!!!!!!!! So rude and obnoxious staff we are moving out of our property at the end of our tenancy purely to get away from them. We had work done in our flat and a month later they asked our permission to carry this work out to which we said it was carried out a month ago!!!!! AVOID AVOID AVOID AT ALL COSTS
5/5
GoogleEstate agents get a lot of bad press so I thought I should express my delight at the service I received recently from this agent in Colchester. I recently registered on there mailing list and found them to be very polite and knowledable. I have spoken to several staff members and they have been only too happy too help.
Agent replied · 26 August 2024
Hi Nick Thank you so much for posting your review and taking the time to leave the related feedback. I'm glad that you found our staff receptive to your needs and I know they will be very grateful for your 5 star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleDo not like to return deposits, work with the landlords more then the tenants. Corrupt be warned
1/5
GoogleHad a move in date arranged for weeks, we packed all our stuff up and arranged removal vans etc. Thursday before the move in they decide to do an asbestos inspection and when some is found they stopped us from moving in and offered zero alternatives or options to help us out. Left us homeless for a weekend with two children, had my wife crying in their office with stress and they couldn’t care less. Very rude staff, completely on the side of landlords and treat tenants like common criminals with no legal right or privacy, bumping on additional charges for petty things as and where they can.
5/5
GoogleRating only, no written review.
1/5
GoogleWe bought our house using this estate agents and right from the beginning they never took us seriously. Arrogant and rude staff, just a bad experience!
Agent replied · 12 June 2024
We pride ourselves on delivering outstanding customer service and I am extremely disappointed that the service you have received is below the level of your expectations. I have tried from the limited information available to find your details on our system and cannot find any details of you purchasing or selling a property through our network of branches and would welcome the opportunity to discuss the matter in detail, which will allow me to address your concerns with the branch and individuals concerned. Please feel free to call me on 01245 397497 Paul Ashton, Operations Director
1/5
GoogleArranged a viewing, travelled 50 minutes only for the appointment to be cancelled 10 minutes before. Absolute time wasters - avoid.
1/5
GoogleGreat start on their side, but subsequent lack of sufficient holiday cover and proactive approach meant we wasted 6 weeks trying to sell our house with this agent.
1/5
GoogleVery disappointing service. Although aware that if a house sale falls through this is not in their control. The service we received was the most unprofessional service we have received. Lack of communication and a lots of mistakes throughout the sale. The staff there don’t seem to be working on your behalf which results in a lot of stress and frustration.
1/5
GoogleAvoid using them. Absolutely useless. Very unprofessional from start to finish. Have to send 4 or 5 emails to get anything done and wait sometimes 6 weeks for anything to happen. Waiting 3 weeks for my deposit now and they already have a family moved in to he house. They are rude and lazy and need to cop on abit. Service all over is terrible.
4/5
GoogleReally quick responses and Joe Wass is awesome he put up with all my questions and knew his stuff! Made first time renting a lot easier and I absolutely love the place. All I would maybe recommend is knowing where certain documents and bits are before the hand over but apart from that great service! Would definitely recommend
Agent replied · 12 June 2024
I would like to take this opportunity in thanking you personally for leaving a review on our Company. Having read your comments I am pleased that your experience of dealing with us has been very positive and I am glad that you have found our staff efficient and professional. I know Joe and the rest of the team at Chelmsford will be grateful for your 5 star rating and it is great that you are happy to recommend us to others. Christopher Dutton Area Manager
1/5
GoogleUnprofessional and lazy. They made several mistakes in contract. In our names and current address. Forget to add the deposit to payment and then calling and threatening us we MUST pay is ASAP instead simply apologize and asking to pay. When moving out, they arranged viewings for new tenants and didn't turn up for some without letting us know. Then wanted a viewing on the day we were moving out, we refused this due to lot of work and boxes everywhere etc. And they wanted us to brig the keys to the branch, even we agreed with landlord we leave them with neighbor. We told them they can collect it on the day, but they didn't have time (but had time to come with someone for viewing...) Now waiting 4th week for deposit. Lucky enough our landlord has been great,as the agency is useless.
1/5
GoogleLots of arrogance and non-fair approach to their tenants! Deposit thieves! They just wanna keep their landlords happy while ripping of the tenants. Anything goes wrong with the property tenant you fix it you pay it! Look there is tiny bit of stain in the kitchen don't worry we clean it for you for just £365! En suite shower was broken from all the time beginning yet they are asking £2850 to fix it! Of course they want to redecorate the property because it is old as my grand mama so they want me to pay £1650 for that as well. Please see their check-out judgement for a property that has been given in much more better condition compare to what it is before the rental. And don't forget we just stayed there for just 1.5 years and renting for 10 years and never ever had problems with getting our deposits back! Easy money isn't it MR Landlord? Shame on you Beresfords Chelmsford Branch and specifically - Kris Murrells and Sally Stokes
Agent replied · 12 June 2024
Omer I am sorry that you have been unhappy with the level of service extended to you by our company. However I did want to respond personally as I have looked further into this matter and provide below responses to some of your comments so as to place a more balanced view on this matter. The deposit monies you refer to are held so as to ensure the property is returned in the same condition when you vacated as it was upon moving in, allowing of course for general wear and tear. Unfortunately on this occasion this transpired not to be the case and there were a number of items that required attention. We attempted to negotiate a mutually acceptable compromise between what the Landlord believed should be retained from the deposit to cover necessary repairs and what you felt was reasonable. After numerous conversations with both parties it was clear that an agreement could not be reached. As the deposit was registered with the Tenancy Dispute Service (TDS) just prior to you moving in, the matter has now been referred to one of their Adjudicators who are completely independent. They will review all relevant documentation including photographic evidence and then make a final decision in terms of who (landlord/tenant) gets from the deposit. This is the normal procedure in such circumstances so I feel it somewhat harsh that you have suggested we are ‘deposit thieves’! We have merely followed a set process in line with the professional standards set by ARLA (Association of Residential Letting Agents). In terms of any cleaning required during a tenancy we use outside contractors and earn no commission on anything they charge. Normally such cleans only become necessary if the tenant has failed to honour their obligations as part of the Tenancy Agreement by not maintaining the property to an acceptable standard whilst in occupation. I hope my explanation provides clarity in terms of our role linked to the deposit and associated repairs and hope this matter gets resolved to your satisfaction following the independent Adjudicators judgement. Steven Bond Managing Director, Residential Lettings
5/5
GoogleI bought my property through Beresfords a few years ago and found the service excellent so I decided to use them again this time. What's great is the team from before are still there and their experience and knowledge helped us sell for a great price to a great buyer, they check all the buyers financials and this helped cancel out the less serious/reputable buyers which could've cost us our purchase, would defiantly use again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Beresfords
How many reviews does Beresfords have?
Beresfords has 4,110 reviews across its 19 offices, rated 4.7 out of 5 overall: 3,187 on Google, 2 on View Agents, 921 on Trustpilot. Company-wide Trustpilot reviews for Beresfords are counted once, not once per office.
Which Beresfords office has the most reviews?
Chelmsford (10 Duke Street) has the most, with 1,198 reviews rated 4.6 out of 5, followed by Brentwood with 1,073.
Where are the Beresfords offices?
The 19 Beresfords offices, by town:
- Basildon: 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
- Braintree: 74A High Street, Braintree, CM7 1JP
- Brentwood: 77-79 High Street, Brentwood, CM14 4RR, CM14 4RR
- Chelmsford: 10 Duke Street, Chelmsford, CM1 1HL
- Chelmsford (10 Duke Street): 10 Duke Street, Chelmsford, CM1 1HL
- Colchester (145 High Street): 145 High Street, Colchester, CO1 1PG
- Colchester (37 Long Wyre Street): 37 Long Wyre Street, Colchester, Essex, CO1 1JL
- Dunmow: 27 High Street, Dunmow, CM6 1AB
- Essex: 226 Hutton Road, Shenfield, Brentwood, Essex, CM15 8PA
- Gidea Park: 85 Main Road, Gidea Park, RM2 5EL
- Great Dunmow: 27/31 High Street, Great Dunmow, Essex, CM6 1AB
- Harold Wood: 2 Queens Park Road, Harold Wood, RM3 0HJ
- Hornchurch: 135, High Street, Hornchurch, RM11 3YD
- Ingatestone: 122 High Street, Ingatestone, CM4 0BA
- Maldon: 7 High Street, Maldon, CM9 5PB
- New Homes & Lands Feed: 10 Springfield Lyons Approach, Springfield, springfield, CM2 5LB, Chelmsford, CM2 5LB
- Upminster: 16 Station Road, Upminster, RM14 2UB
- Witham: 29 Newland Street, Witham, CM8 2AF
- Writtle: 1 St Johns Green, Writtle, CM1 3DZ, Chelmsford, CM1 3DZ
Has Beresfords won any awards?
Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, Upminster won Trusted Agent.
