Trusted Agent profile · Essex
Verified
★★★★★
4,110 reviews across 19 offices and 3 platforms
Beresfords has 19 offices, in Chelmsford (four offices), Brentwood, Basildon, Braintree, Witham, Colchester (two offices), Essex, Dunmow, Maldon, Hornchurch, Ingatestone, Upminster, Gidea Park, Harold Wood and Great Dunmow (Essex). Together they have 4,110 reviews on three platforms, rated 4.7 out of 5 overall.
3,187
Reviews on Google
All 19 offices
2
Reviews on View Agents
All 19 offices
921
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Excellent, professional valuation. Very efficient and supportive staff, proactive in finding buyers and also very accommodating in assisting with slight ...Read the review from sellers
I have been dealing with Beth Lawrence and she has been working hard to help me find a property to buy. Although I didn't find through Beresfords, I must say ...Read the review from buyers
Beresfords's 19 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAfter 12 weeks with another local firm trying to sell my property, I instructed Beresfords and sold my property within 5 days. The team there were professional, knowledgeable and always very courteous. I have already recommended Rob and Shaun to friends.
1/5
GoogleRating only, no written review.
5/5
GoogleCustomer oriented
5/5
GoogleGreat team work in this branch and they offer fantastic support to sellers and buyers. Would happily deal with again.
5/5
GoogleI had dealings with Beresford through purchasing a house and with their financial advisor. I received an excellent and thorough service on both occasions. They really went above and beyond.
1/5
GoogleVery disappointed with this estate agent. While representing their vendor they failed to understand that there was some form of probate outstanding on the property. The property was marketed as "no onward chain"; as I was a cash buyer it was good for a quick purchase. However six weeks after making my offer I was informed about the probate; then heard nothing for a month. I contacted the agents again to be told vendors had instructed solicitors and expect another 4-6 weeks. Very slow and poor communication.
5/5
GoogleRating only, no written review.
5/5
GoogleA great company.
1/5
GoogleWe bought our house using this estate agents and right from the beginning they never took us seriously. Arrogant and rude staff, just a bad experience!
We pride ourselves on delivering outstanding customer service and I am extremely disappointed that the service you have received is below the level of your expectations. I have tried from the limited information available to find your details on our system and cannot find any details of you purchasing or selling a property through our network of branches and would welcome the opportunity to discuss the matter in detail, which will allow me to address your concerns with the branch and individuals concerned. Please feel free to call me on 01245 397497 Paul Ashton, Operations Director
1/5
GoogleGreat start on their side, but subsequent lack of sufficient holiday cover and proactive approach meant we wasted 6 weeks trying to sell our house with this agent.
1/5
GoogleArranged a viewing, travelled 50 minutes only for the appointment to be cancelled 10 minutes before. Absolute time wasters - avoid.
1/5
GoogleVery disappointing service. Although aware that if a house sale falls through this is not in their control. The service we received was the most unprofessional service we have received. Lack of communication and a lots of mistakes throughout the sale. The staff there don’t seem to be working on your behalf which results in a lot of stress and frustration.
1/5
GoogleAvoid using them. Absolutely useless. Very unprofessional from start to finish. Have to send 4 or 5 emails to get anything done and wait sometimes 6 weeks for anything to happen. Waiting 3 weeks for my deposit now and they already have a family moved in to he house. They are rude and lazy and need to cop on abit. Service all over is terrible.
4/5
GoogleReally quick responses and Joe Wass is awesome he put up with all my questions and knew his stuff! Made first time renting a lot easier and I absolutely love the place. All I would maybe recommend is knowing where certain documents and bits are before the hand over but apart from that great service! Would definitely recommend
I would like to take this opportunity in thanking you personally for leaving a review on our Company. Having read your comments I am pleased that your experience of dealing with us has been very positive and I am glad that you have found our staff efficient and professional. I know Joe and the rest of the team at Chelmsford will be grateful for your 5 star rating and it is great that you are happy to recommend us to others. Christopher Dutton Area Manager
1/5
GoogleUnprofessional and lazy. They made several mistakes in contract. In our names and current address. Forget to add the deposit to payment and then calling and threatening us we MUST pay is ASAP instead simply apologize and asking to pay. When moving out, they arranged viewings for new tenants and didn't turn up for some without letting us know. Then wanted a viewing on the day we were moving out, we refused this due to lot of work and boxes everywhere etc. And they wanted us to brig the keys to the branch, even we agreed with landlord we leave them with neighbor. We told them they can collect it on the day, but they didn't have time (but had time to come with someone for viewing...) Now waiting 4th week for deposit. Lucky enough our landlord has been great,as the agency is useless.
1/5
GoogleLots of arrogance and non-fair approach to their tenants! Deposit thieves! They just wanna keep their landlords happy while ripping of the tenants. Anything goes wrong with the property tenant you fix it you pay it! Look there is tiny bit of stain in the kitchen don't worry we clean it for you for just £365! En suite shower was broken from all the time beginning yet they are asking £2850 to fix it! Of course they want to redecorate the property because it is old as my grand mama so they want me to pay £1650 for that as well. Please see their check-out judgement for a property that has been given in much more better condition compare to what it is before the rental. And don't forget we just stayed there for just 1.5 years and renting for 10 years and never ever had problems with getting our deposits back! Easy money isn't it MR Landlord? Shame on you Beresfords Chelmsford Branch and specifically - Kris Murrells and Sally Stokes
Omer I am sorry that you have been unhappy with the level of service extended to you by our company. However I did want to respond personally as I have looked further into this matter and provide below responses to some of your comments so as to place a more balanced view on this matter. The deposit monies you refer to are held so as to ensure the property is returned in the same condition when you vacated as it was upon moving in, allowing of course for general wear and tear. Unfortunately on this occasion this transpired not to be the case and there were a number of items that required attention. We attempted to negotiate a mutually acceptable compromise between what the Landlord believed should be retained from the deposit to cover necessary repairs and what you felt was reasonable. After numerous conversations with both parties it was clear that an agreement could not be reached. As the deposit was registered with the Tenancy Dispute Service (TDS) just prior to you moving in, the matter has now been referred to one of their Adjudicators who are completely independent. They will review all relevant documentation including photographic evidence and then make a final decision in terms of who (landlord/tenant) gets from the deposit. This is the normal procedure in such circumstances so I feel it somewhat harsh that you have suggested we are ‘deposit thieves’! We have merely followed a set process in line with the professional standards set by ARLA (Association of Residential Letting Agents). In terms of any cleaning required during a tenancy we use outside contractors and earn no commission on anything they charge. Normally such cleans only become necessary if the tenant has failed to honour their obligations as part of the Tenancy Agreement by not maintaining the property to an acceptable standard whilst in occupation. I hope my explanation provides clarity in terms of our role linked to the deposit and associated repairs and hope this matter gets resolved to your satisfaction following the independent Adjudicators judgement. Steven Bond Managing Director, Residential Lettings
5/5
GoogleAfter 12 weeks with another local firm trying to sell my property, I instructed Beresfords and sold my property within 5 days. The team there were professional, knowledgeable and always very courteous. I have already recommended Rob and Shaun to friends.
5/5
GoogleI bought my property through Beresfords a few years ago and found the service excellent so I decided to use them again this time. What's great is the team from before are still there and their experience and knowledge helped us sell for a great price to a great buyer, they check all the buyers financials and this helped cancel out the less serious/reputable buyers which could've cost us our purchase, would defiantly use again.
1/5
GoogleNot to be trusted, submitted an offer and offer was submitted and then they turned around and sold to another party at a higher offer. Avoid at all costs not worth the hassle.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleFriendly and efficient
5/5
GoogleRating only, no written review.
2/5
GoogleNice enough staff, but the contracts are FAR TOO lengthy
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Beresfords has 4,110 reviews across its 19 offices, rated 4.7 out of 5 overall: 3,187 on Google, 2 on View Agents, 921 on Trustpilot. Company-wide Trustpilot reviews for Beresfords are counted once, not once per office.
Chelmsford (10 Duke Street) has the most, with 1,198 reviews rated 4.6 out of 5, followed by Brentwood with 1,073.
The 19 Beresfords offices, by town:
Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Chelmsford won Trusted Agent; Beresfords, Upminster won Trusted Agent.
