Trusted Agent profile Β· Essex

Verified

Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

4,990 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,233

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Balgores office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Megan Β· 8 March 2024 Β· Balgores Chelmsford

5/5

Trustpilot

Excellent service

Excellent service. Such a big help with remortgaging my flat. They really know their stuff and genuinely care about doing the best job. Thanks.

Andrew Β· 1 March 2024 Β· Balgores Gravesend

5/5

Trustpilot

Balgores in Romford Glenn Hardie mortgage advisor

Balgores in Romford dealing with Glenn Hardie and Claire Dartnell is amazing. I could not thank Glenn and Claire enough for their professional and calm approach towards the mortgage from start to Finish. The fact find to mortgage offer. When I couldn’t get the documents in a timely manner for one provider Glenn was very helpful by applying with another lender. It turned out to change my fortunes as i was given an offer by them within a week and am now in a strong position to complete on a house which I must complete on by 22nd March 2024 due to auction deadline.

Siraj Β· 28 February 2024 Β· Balgores Gravesend

5/5

Google

Koy was absolutely amazing, thank you so much for the service provided!

Gilbert Β· 25 February 2024 Β· Balgores Hornchurch (1 North Street)

5/5

Google

Koy was absolutely amazing, thank you so much for the service provided!

Gilbert Β· 20 February 2024 Β· Balgores Hornchurch (1 North Street)

1/5

Trustpilot

Appalling lack of interest and service.

Appalling lack of interest and service. Do not have any idea how to manage property, on either the landlord or tenant side, or how to provide a professional service. Do not read emails, or communicate effectively within their team, or with their client and make no effort whatsoever. Extremely disappointing.

Lucy Β· 16 February 2024 Β· Balgores Gravesend

5/5

Trustpilot

Ben at Balgores

Ben has been very active since he has taken responsibility for our letting account. He has kept us well informed and has worked hard to find us the best prices for any repairs required to our property. Anne Fitzgerald

Anne Β· 12 February 2024 Β· Balgores Gravesend

5/5

Trustpilot

Thank you to Peter and Claire…

A huge thank you to Peter and Claire for their help on our new home. Always so efficient and helpful. Brilliant service as always. We have used Peter at balgores many times. He has been amazing as always and does not fail to respond quickly with updates or silly questions. Even when there has been issues, Peter has always managed to sort them for us. Claire was great too, anytime we got stuck Claire stepped in and sorted the glitch. We recommend their service and will no doubt use Pete again. Keep it up guys πŸ‘πŸΌ

Nikki Β· 5 February 2024 Β· Balgores Gravesend

1/5

Google

Rating only, no written review.

Venkata Β· 25 January 2024 Β· Balgores Chelmsford

5/5

Google

Ben & Emily @ Balgores Chelmsford have been so professional, efficient & so very organised with helping me arrange my new rental property. Would highly recommend.

Shauna Β· 25 January 2024 Β· Balgores Chelmsford

2/5

Trustpilot

late terms of business then ripped off…

Received terms of business 1 week before the tenant moved in, massive fee but because tenant moving in I had no choice but to agree the fee, had I known the fee to start with I would have shopped around, this is not how you do business!!!

David Β· 23 January 2024 Β· Balgores Gravesend

5/5

Google

Abbie and Donna demonstrated professionalism from start to finish. They are the best.

Oseik4 Β· 23 January 2024 Β· Balgores Upminster

5/5

Google

Had a bit of a rollercoaster experience with purchasing and was very fortunate to be paired with both Abbie & Donna. Despite challenges posed by solicitors attempting to slow down the process, both Abbie & Donna went above and beyond to ensure the process was a smooth as possible from their end. Their unwavering commitment to meeting deadlines was truly commendable, and they navigated the complexities with unparalleled professionalism. Great service that made our home-buying journey a positive and successful one. Highly recommended!

Ken Β· 23 January 2024 Β· Balgores Upminster

5/5

Google

Absolutely brilliant, nearly went with an online agent but it would have been a false economy. The staff here worked hard to get a buyer and managed to get a better price than we were expecting. Worth every penny of the fee. Every member of staff was helpful, you’d be bonkers not to use this agent.

Russ Β· 23 January 2024 Β· Balgores Upminster

5/5

Trustpilot

Outstanding rental services

I would like to give the highest possible praise to the overall rental service from Balgores Properties and in particular to Dan Lawrence. Dan deals promptly with issues that arise. He makes sure the tenants are listened to and problems sorted in a timely way. Dan always keeps me informed as to what is going on and presents me with solutions, not problems. Dan is a great communicator, fabulous to work with and highly recommended.

Louise Β· 22 January 2024 Β· Balgores Gravesend

5/5

Trustpilot

This is the third time I have used…

This is the third time I have used Peter and Claire at balgores. Yet again they have both been fantastic. We have been updated all the way through, even when there has been issues, Peter has always managed to sort them for us. Great service and will 100% use these guys again

Andrew Β· 22 January 2024 Β· Balgores Gravesend

5/5

Trustpilot

Very thankful to the whole Balgores Team

Being the FTB, we were not clear with the home buying process, mortgage, home insurance but had preconceived notions. And then we met Balgores property team- Chris & Chloe and mortgage team Pete, Donna and Claire. As soon as we said yes to the house, they arranged everything for us and the whole process was closed in 2 months time; extremely efficient team. We asked for it and they arranged it for us like a genie. A special word of appreciation should definitely go to Pete; our mortgage advisor who answered our million queries and propositions and paid attention to even silliest ones. Highly proactive to reply emails and phone calls. Thank you so much Pete for your perseverance and the support extended. I wish all the good luck to the whole team for the future. Thank you!

Poonam Β· 12 January 2024 Β· Balgores Gravesend

5/5

Google

I have been a tenant with this letting agent for nearly a decade, from the moment Carlos joined the team, he was a game changer. I don’t need to call on the letting agent often, because the property I rent is such a high standard, but when I do, Carlos always gets straight on it. Carlos is such an asset to Balgores, and it is a pleasure to deal with someone who always strives to do the right thing.

K8 Β· 11 January 2024 Β· Balgores Gravesend

5/5

Trustpilot

Excellent experience great service A*

Both Sean and Melissa have been amazing throughout the whole mortgage process. Due to uncertain times we were worried about gaining a new mortgage with a main stream lender but Sean come up trumps and smashed it out the park . Melissa has been great in updating us with the mortgage process after Sean had finalised the agreement and coudnt ask for a better team .highly recommended to all who are searching for either a new home or a move . A*

Matthew Β· 9 January 2024 Β· Balgores Gravesend

5/5

Trustpilot

Great Service and assistance from Claire and Peter

Claire has been excellent at keeping us informed throughout the process of acquiring a new mortgage. We couldn't have been happier to have her work with us to ensure all documentation was submitted in good time and all checks where correctly undertaken so there would be no delays to the process. Both Claire and Peter have been fantastic at ensuring this process was straightforward and stressful. We will happily be contacting them in the future to undertake our next Mortgage. 5 stars professional service.

Clarissa Β· 5 January 2024 Β· Balgores Gravesend

5/5

Trustpilot

A massive thank you to Pete and Claire…

A massive thank you to Pete and Claire for their help on my remortgage. Always so efficient and helpful. Brilliant service as always, repeat customer for 5 years now.

Emma Β· 3 January 2024 Β· Balgores Gravesend

5/5

Trustpilot

We recommend them!

Balgores team is the best,special Peter that was helping us with lots of information for the mortgage and with the all work that he made for us.We appreciate all of their efforts.They are the best we recommend them!From Ciprian πŸ˜‰

Alexandra Β· 2 January 2024 Β· Balgores Gravesend

5/5

Google

Michael just did the job. Advertised our house for rent in the morning, five viewers by evening. New tenants moved in within the week. Amazing work. Thank you.

Jo Β· 28 December 2023 Β· Balgores Basildon

5/5

Trustpilot

MASSIVE thanks to Joe

MASSIVE thanks to Joe! He is a true gentleman and man of the word. Literally made it sooo easy for us(first time buyers). Always in touch, always gets the job done. Never seen such a good agent in my life!

Kirils Β· 19 December 2023 Β· Balgores Gravesend

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.

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