Trusted Agent profile · Essex
Verified
★★★★★
4,988 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,988 reviews on three platforms, rated 4.7 out of 5 overall.
4,231
Reviews on Google
All 10 offices
2
Reviews on The Trusted Agent
All 10 offices
755
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2026, 2025, 2018, 2017.
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOur daughter recommended Balgores to us after having excellent service from them with her own move. Bradley and the team who have been dealing with the sale of our house have been excellent and we wouldn't hesitate to recommend them to others. In fact we already have. The whole process seems to have happened swiftly and efficiently. The conveyancer they recommended to us have also been excellent.
5/5
GoogleRecently dealt with them. Extremely efficient, communication was spot on and clear. Would highly recommend them. Special shout out to Mas - always prompt in all communication and very clear.
5/5
GoogleI highly reccomend Balgores if you are looking to let a property! Masum was the consultant who showed me round the property, answered all my questions in confidence and was just generally a joy to talk to. I was able to get my references completed within a 4 days with no delays on my chosen move in date. paul and Emily were great help when Masum was away from his desk whenever I called in, not many agents have a team that work so closely together.
5/5
GoogleI have recently moved in to a rental property through Balgores Basildon, The service is very good. Employees are very co operative and polite especially Masum Miah. He has done all the paper work with in short span and handed over the house key on time. we have moved n to the house without any hassle. We are completely satisfied with the service and recommend to others also to go with Balgores.
5/5
GoogleI'm very impressed by the quick and efficient service of Balgores. Masum was the agent who showed me a few flats after working hours, he was very patient and made sure I left with a complete understanding of what is required to rent a property. Masum showed a lot of pride and care in myself as he moved me in within a week of deciding on a flat and met all demands. Paul and Emily were always happy to help when I would call or if I needed updating and Masum was not available
5/5
GoogleEmily and Toni are a credit to the lettings industry, I work over at the company who do their references and they are an absolute pleasure to work with. As well as being wonderful people they are very driven to progress their lets and I'm happy to help them with anything they need. They are constantly keeping in communication with myself and it shows how much passion they have to move in their tenants!
5/5
GoogleMas and Matthew was grate help with references, and professional evertime I called We have used agents before and Balgores the most professional I will defiantly use again. Thank you guys
5/5
GoogleIncredibly efficient and very reassuring staff. Myself and my partner recently used Balgores lettings to move into a rented property, all I can say is that the move was completely stress free and everything ran like clockwork thanks to these guys. I’d like to say a special thank you to Masum for being in constant contact and being very easy to speak with. A special thank you to Matt for being overly positive, very enthusiastic and helpful with the whole move. Finally a special thank you to Emily for being very quick with sending all the necessary documents for myself and my partner to sign to make the move possible. Thanks again guys ??
5/5
GoogleRecently moved into a property which was stress free move thanks to balgores' wonderful team! I called in and Mas was able to show me the property within an hour from calling. He got the process started straight away and kept me updated the whole way through. Paul and Emily were also great help when mas was not available. Highly recommend Balgores if you are looking for a team who prides their selves in customer service
5/5
GoogleViewed many flats and houses with Masum, he was very helpful and always offered professional advice when it come down to making a decision on a property, it's nice to of had someone so professional and ambitious as our first point of contact. We also had the pleasure of meeting Paul on a viewing who again was just as helpful, Balgores has the pleasure of Matt as a manager who talked us through the referencing procedure when we came into the office before we made our decision. Balgores as a whole was a stress free great experience! Thanks gents, we love our new place
5/5
GoogleMassum was very good at finding us a house and professional during the move in process Best agency I used
5/5
GoogleThank you to Mas and team for a great experience they find me and my brother a great home at a great price, simple process and any issues rectified in a small amount of time
5/5
GoogleGreat service, prompt assistance from Sarah O which made the purchase of my flat a painless experience! Thanks to the team at Balgores Basildon!
5/5
GoogleGreat group at the Basildon Office, always friendly and willing to help! Especially Sarah :)
5/5
GoogleThe service I received from Mas was outstanding. He was always a gentleman and was happy to show us the property multiple times(to show my husband and measure the rooms) he showed lots of care in helping us pick the right property. He was always on the other end of the phone for any questions but if we were unable to get through to him Paul in the office was always happy to help and keep us updated.
5/5
GoogleGreat estate agency in Basildon and very helpful and massive thanks to Lucy in helping me with my Mortgage options.
5/5
GoogleFantastic service from all the team ( esp. from Sarah, Tom and Glenn ) from start to finish! Brilliant communication, which made the process a lot less stressful, would always recommend !!
5/5
GoogleI have dealt with Balgores for a number of years and have always found them to be professional and very pro-active in progressing transactions. Their staff are friendly and approachable and always happy to help push matters to a rapid exchange and completion.
5/5
GoogleSarah is excellent at sales progression and updates. She speaks to agents in the chain to expedite the conveyancing process and assists the conveyancers to get the exchanges through as quickly as possible.
5/5
GoogleSeamless transitioning from one EA to Balgores and using docusign was so much faster, saved masses of time avoiding going into EA every 5 minutes, very prompt in responding to all my questions/queries, and very professional with a very speedy turnaround in getting contracts sorted! First time experience for us with Balgores, thoroughly recommend. Thanks to Chris, Toni & Hannah for your speedy assistance with us.
5/5
TrustpilotVery helpfull thankyou sarah for all…
Very helpfull thankyou sarah for all the work you done for us will use again thankyou
4/5
Trustpilota good service
Rating only, no written review.
5/5
Trustpilot3rd house sold now by Balgores over a…
3rd house sold now by Balgores over a number of years.Staff, simply outstanding at their job. Thank you again, especially James.Would never go anywhere else
4/5
TrustpilotThanks for your help &support for…
Thanks for your help &support for buying our dream home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches also won ESTAS awards in three earlier years.
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