Trusted Agent profile · Essex
Verified
★★★★★
4,988 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,988 reviews on three platforms, rated 4.7 out of 5 overall.
4,231
Reviews on Google
All 10 offices
2
Reviews on The Trusted Agent
All 10 offices
755
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2026, 2025, 2018, 2017.
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have used Balgores of Upminster for the past four years. I would highly recommend their services to friends and family. As landlords, we are explicit about the type of tenant we'd feel comfortable living in our property. Balgores carried out the mandatory checks to ensure our needs were met. We'd like to thank Jordan, Chris & Courtney for dealing with prospective tenants so professionally & making the experience hassle free 5 star. K&N Stanbridge
5/5
GoogleGreat experience with balgores, defiantly recommend thanks to Masum and team for all their hard work in finding us the perfect home with a stress free reference procedure Thanks guys
5/5
GoogleI highly recommend Balgores if you are looking for the perfect home to move into, Masum was professional throughout our property search and worked hard to find us the right flat. He listened to our requirements and answered any of our questions with confidence. I am looking forward to my new journey and thank Masum for making this exciting time so easy.
5/5
GoogleThe team at Balgores Romford are incredibly proactive. Minutes after I filled out their online request form I got a call from a member of the team, and a few hours later, Liam had valued my property and put it up on the market. Shortly after, we had several viewings, an offer was made and the property has been sold. I would like to thank Louise, Gavin and the entire team for all their help, and for being very responsive throughout the process. Excellent service - would use again and would certainly recommend.
5/5
GoogleI did start looking for a property around Chelmsford about 3-4 months ago, Balgores was one of the estate agent I had contact with. They booked for me few visits in a day, to a variety of property just to give me a viewing on the market. They booked me a last but not least one by the end of that day, convinced that it was the one to see! And they were right, I made an offer for that property, had great support from Balgores to find either a mortgage advisor (David from Mortgage advise Bureau) and a Sollicitors (Kate from Cunningtons LLP Wickford). The process went very well and smoothly, I am now the happy owner of a property in Chelmsford. I definitely recommend working with Balgores and more especially with Brad & Will!
4/5
GoogleMarie has always been extremely helpful during the all phases of the sale from initial contact to marketing of the house and then final sale of the property. In all of this she has kept me fully informed and always endeavoured to progress the sale for both buyer and seller to ensure the process went as smoothly as possible. In all the dealings I have had with Marie she has always been very professional and cheerful making me feel as a valued customer not just a number on a spread sheet. When ever I have had contact with the any branch staff member they have always delivered as promised and kept me up to date on all aspects of the sale with good advice on how to best market the property. Without hesitation I believe that I have received good value for the fees spent and would recommend them as by far the best local estate agents dealing with property in the area. The fees are steeper than other agents in the town. the difference is that Balgores have been prepared to work for the money and as such they have been good value for the money.
1/5
GoogleRating only, no written review.
5/5
GoogleFunny tym with professionals
1/5
Google*Unless you enjoy stupid questions, being patronised, and just generally poor, argumentative customer service, avoid Gavin Hockett at Romford Balgores* Unfortunately I am forced to give 1 star due to there being no option for less. I don't think anyone in a customer facing role has incensed me more than Gavin at Balgores, Romford. As a previous customer of Balgores, Hornchurch I instinctively called the team there, not even thinking about the fact the property I was interested in would be listed at the Romford branch. Effectively Gavin was given a packaged sale, having had no input in the negotiation, finance, even booking the viewing, he did not earn his fee at all. The Hornchurch team had the entire sale wrapped up within one weekend, their in-house Mortgage guy Peter Walker was excellent (again) and Dee who handled the rest was also efficient and pleasant. After all of the hard work was done I was handed over to Gavin at Romford, not a problem…or so I thought. After chasing the progress a few times, a couple of weeks later, the survey came back £23k under value. I informed Gavin that I would need to wait until the result of the referendum before I could consider the next step and that I understood if the seller re-listed, at that point the result was in 2 days. The seller decided to re-list the day before the referendum results, I did not find this out via Gavin but because it came up on my Right Move app…cheers for the update Gav! At this point dealing with Gavin has become a complete farce. Whilst trying to save the deal, which I fully appreciate, he asked if I could meet the seller in the middle which I was happy to do but explained that all of my savings were used up in the deposit and stamp duty, his response was ....."Do you not have a spare £10,000?" Honestly I had no idea how to answer this ridiculous question so I ignored it. Did he think that somehow this stroke of genius would spark a memory that I did in fact have a spare £10k kicking about in a draw somewhere?? Ludicrous! Shortly after this I received a letter to say that I had withdrawn, I called to ask this to be amended as this would affect my payment protection, Gavin was on holiday and he would have to call me back. I called again in 3 weeks and managed to speak to Gavin, needless to say that I received no apology for not returning my call, he simply shrugged it off that he had not received my message. I asked Gavin to re-issue the letter stating the fact that the vendor withdrew but all he was interested in was arguing the fact with me. I could not understand why he did not wish to assist me in this matter, he argued so much about it it made me wonder whether he would be losing some kind of referral fees or something?? His tone was arrogant, contrary, unprofessional and quite frankly he sounded like he just couldn’t be bothered to deal with me now that I was not lining his pocket with my elusive £10k. After a lot of arguing and Gavin repeating “but you did withdraw”, we settled on me forwarding him a list of things I need for the payment protection, including said amended letter. Gavin instructed an administrator to send me the documents including the letter which (obviously) was the original letter I had…..utterly tiresome. Eventually I called Peter at Hornchuch to help me, the letter I required was issued right away. Moral of this story is that, unless you are balling with rolls of money to help possibly one of the laziest sales people I have ever had the displeasure to deal with save his commission from falling through, ask for anyone other than Gavin. On a side note if anyone wants to donate to my “help bridge the gap” fund please see my gofundme page, I only need £10,000… thank you.
1/5
GoogleLiers. Commission takers only. This guy Jon Moreline Letting negotiator lied to me. Staff was rude also don't use this people.
1/5
GoogleStaffs are so rude , if you asking a question from the on the phone the man just breathing deeply like he is bored of you... I arranged a lot viewing with them but they never get back to me about the adress of the house ..if i call the company they pick up after 2 hours.. i will avoid this company in furture..
5/5
GoogleFirst time buyer here! Ryan and Gavin let me view the flat multiple times, no questions asked, as well as a few others. Their efforts to expedite the sale came from a place of helpfulness rather than eagerness. Helpful friendly team! Thanks!
5/5
GoogleSean has been great to deal with and goes over and above to help push the selling proccess along.
1/5
GoogleUnfortunately I have to give Balgores one star which is far too generous. My car was in the garage for 7 weeks for a small dent and scrape on the right wing. That is just the beginning. My car was picked up and it was working perfectly. 7 weeks later it was dropped off with no Petrol and the battery was flat. I was informed by the estimator who I could not understand that the car had an electrical problem which caused the battery to be flat and also the sat nav, CD etc not to work. Absolute nonsense. I will be getting a solicitor to look into this and carry out the necessary procedures. I am now left with a car that does not work.
5/5
Google5* Service. Balgores follows you in every single step of your journey of finding the perfect home. Everyone in the office is polite, willing to help and support in the stressful processes of selling and buying! Very special thanks to Sean who went above and beyond in his job to put us at ease during the whole process.
5/5
GoogleRyan at Balgores did everything he promised to sell our property. He was always available if we had any questions even on his days off. Our sale went through within 8 weeks with no issues whatsoever. Highly recommend and thank you once again.
4/5
GoogleRating only, no written review.
5/5
GoogleCant thank the Balgores team enough for the help they provided when purchasing our home. Would happily recommend.
5/5
GoogleChris and his team are very efficient, really happy with the services!
5/5
GoogleProfessional, Reliable, Honest Service. I have been working with Balgores for just over 12 months now and I am very pleased with the level of service they provide. Approachable and have a very good knowledge of the local market.
5/5
GoogleBalgores were most supportive & professional in securing a property for me in a short period of time. Laurie,Toni,Chris made the process far seamless to move in then I can ever imagine.
5/5
GoogleThank you Parmi for making what can be quite an overwhelming process into one that was very straight forward and simple. Efficient process that has now secured us our dream house.
5/5
GoogleLaurie has provided exceptional service in helping me navigate my move into a rental property in Upminster, from overseas. So far the process as been very professional and timely. I am very grateful for the attention to detail Laurie has shown and for her kind manner in helping my parents help me, view the property. Thank you Laurie
5/5
GoogleVery professional, clear, precise and honest. Would recommend anyone to Balgore, I Was recommended to you guys and am not disappointed. Good job. Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches also won ESTAS awards in three earlier years.
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