1/5
TrustpilotOrganised for them to come and value my…
Organised for them to come and value my property. They didn’t even show up on said date/time. Terrible customer service, wasted my valuable time.
Trusted Agent profile · Essex
Verified
Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more
★★★★★
4,991 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,991 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
Buyers1 review
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Our offices
Balgores's 10 offices, most reviewed first. Each has its own page.
- Balgores Gravesend172-173 Parrock Street, DA12 1EY1,276 reviews · 528 on Google (4.8)53 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL1,259 reviews · 510 on Google (4.6)34 in the last 90 days
- Balgores Chelmsford2 Tindal Square, CM1 1EH886 reviews · 886 on Google (4.7)19 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL650 reviews · 650 on Google (4.6)24 in the last 90 days
- Balgores Basildon28 Southernhay, SS14 1EL557 reviews · 557 on Google (4.7)17 in the last 90 days
- Balgores Upminster63 Station Road, RM14 2SU493 reviews · 492 on Google (4.9)16 in the last 90 days
- Balgores Romford (5-6 Station Chambers Victoria Road)5-6 Station Chambers Victoria Road, RM1 2HS293 reviews · 292 on Google (4.2)12 in the last 90 days
- Balgores South Woodham Ferrers5-7 Baron Road, CM3 5XQ265 reviews · 265 on Google (4.8)3 in the last 90 days
- Balgores Romford (3 Old Mill Parade Victoria Road)3 Old Mill Parade Victoria Road, RM1 2HU217 reviews · 217 on Google (4.6)0 in the last 90 days
- Balgores Hayes7 St. Thomas Road, CM14 4DB113 reviews · 113 on Google (4.6)1 in the last 90 days
Latest reviews from every Balgores office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleWe used Balgores to secure a property for rent and received excellent service from the team. Although there were a few faults at the beginning the team was very helpful in sorting this out very quickly especially Mark C who was our main contact throughout the process. He is available to assist literally 24hrs of the day and does go above and beyond to help us with anything that we need. I would highly recommend him. Very happy with the service thank you.
1/5
TrustpilotBalgores Property ROMFORD
Balgores Property ROMFORDNot even a one star!!!!!Awful service from the moment we started our rent agreement.Before we started our agreement they were after us almost everyday making sure that all the paper work was in order. Very helpful. But all changed once we moved. We had problems with the hot water tank and the kitchen floor MAINLY since DAY ONE.We didn't have hot water on the daily basis for almost a month an a half, and my daughter tripped on the kitchen floor few times already!! Very slow communication, sometimes they will take 10 days to respond to my email. And when they finally respond they are not even specific to the updates or you find out that they didn't contact anybody yet and they are asking you for more details, when they supposed to come already when an outcome!!!The service standards are horrible... And we are being waitting for compensation for a month already and the property manager that has been "dealing" with our department and all the issues just responded today saying that he is in annual leave and he will not come back till next week!!!!!! So basically he left without resolving our issues!!!! To be honest I don't think is fair that the landlords will gave us a compensation for the EXTREMELY POOR SERVICE OF THE PROPERTY MANAGER HIMSELF!!! The compensation should come from the agency itself!!!
5/5
GoogleI would like to thank Mr Mark Claxton on the outstanding and exceptional client service that you have showed us in search for a right house . You were so versatile we are very pleased to have landed in your care while trying to find a place to call our home during these difficult times . We appreciate your level of dedication commitment and reliability while dealing with your clients . From the moment I got that email from you I knew I was going to get a house . You were very helpful I can’t even explain how supportive you have been to us. One reason to why we didn’t view the house is simply because we trusted and believed in you . However, I must admit I’m still in shock , I didn’t expect the house to be this beautiful . It’s like I’m having a never ending dream . I have no words good enough to express my gratitude Mr Claxton . You are a silent hero and we will always remember you for as long as we still live in our home . We wish you the best . Yours ShakilahPositiveProfessionalism
5/5
GoogleI would like to thank Mr Mark Claxton on the outstanding and exceptional client service that you have showed us in search for a right house . You were so versatile we are very pleased to have landed in your care while trying to find a place to call our home during these difficult times . We appreciate your level of dedication commitment and reliability while dealing with your clients . From the moment I got that email from you I knew I was going to get a house . You were very helpful I can’t even explain how supportive you have been to us. One reason to why we didn’t view the house is simply because we trusted and believed in you . However, I must admit I’m still in shock , I didn’t expect the house to be this beautiful . It’s like I’m having a never ending dream . I have no words good enough to express my gratitude Mr Claxton . You are a silent hero and we will always remember you for as long as we still live in our home . We wish you the best . Yours ShakilahPositiveProfessionalism
5/5
GoogleRating only, no written review.
5/5
GoogleSuper friendly staff and a lovely office. Our property viewing went smoothly.
5/5
GoogleThe service from Balgores was perfect. Daniella couldn't have been more helpful throughout the process.
5/5
GoogleFrank was incredibly helpful and kept in constant contact so I always knew what was going on. Everyone was very helpful whenever I had any inquiries or needed documents signed by a witness.
5/5
GoogleThese guys, especially Jason, were super helpful. Constantly getting involved to push through our purchase with a particularly slow seller. I wouldn’t hesitate to use them in the future.
5/5
GoogleThank you Andrew and Frank for a first class service. Our sale was not straight forward but you kept us in the loop and helped it to go smoothly and were always there to answer questions and help. I would recommend these guys:))
5/5
GoogleJo, Gavin and Daniella couldn't have been more helpful, in less than 2 weeks they helped me find my perfect flat and get me moved in. Thanks guys
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleVery professional and helpful
5/5
GoogleFriendly and helpful staff
5/5
GoogleVery helpful and professional. First Class.
4/5
GoogleGood estate agents! Received professional service especially from Connor and Ian, thanks guys!
4/5
GoogleJo and Daniella went above and beyond to help me secure my new let and organise everything required in a short space of time. Thank you very much both of you Andy
5/5
GoogleCouldn’t be happier Andrew helped us getting our Perfect forever home. Professional, friendly, helpful couldn’t of asked for more.
5/5
GoogleFirst time buyer and Frank at Balgores was helpful and always on the phone if needed. Have no problem with recommending
5/5
GoogleThe team at Balgores were consistently pleasant, helpful and, above all, pro-active on our behalf.
5/5
GoogleAndrew and connor were amazing so helpful and professional I would highly recommend.them the only estate agent in gravesend I will ever use. Sale went so smoothly because off them worth every penny 😊 …
5/5
GoogleRecently rented a property through these guys. Dealt with Gavin mostly along the way and he was superb. Would recommend them all day if you want to rent somewhere.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Balgores is among the ESTAS 2026 winners.
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East
ESTAS 2026: 4 Best in Postcode across four branches.
- Best in Postcode (4)ESTAS Best in Postcode 2026
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 2025
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
- GoldESTAS 2025: Best Local Group (2-5 Offices) in the UK, Sales
- BronzeESTAS 2025: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2025: Best Local Agency Group (2-5 offices) by Region, South East
- WinnerESTAS 2025: Best Local Estate Agency Group (2-5 offices) by Region, South East
- Best in Postcode (2)ESTAS Best in Postcode 2025
2018 1 Silver ESTAS 2018 winners
- SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
EA Masters
Balgores is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 2 awards EA Masters 2020 winners
- Award winning agency (2)EA Masters 2020
- London
- East London
2019 2 awards EA Masters 2019 winners
- Award winning agency (2)EA Masters 2019
- East of England
- East London Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Lettings Agency of the Year Awards
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Medium)
- SilverLettings Agency of the Year Awards 2016: Best Property Management 501 to 1000 Properties Lettings Agency
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 2015
2015 1 Bronze Lettings Agency of the Year Awards 2015 winners
- BronzeLettings Agency of the Year Awards 2015: Best Property Management 501 to 1000 Properties Lettings Agency
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
- SilverLettings Agency of the Year Awards 2013: Best East of England Lettings Agency (Medium)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
More industry awards: The Negotiator Awards
The Negotiator Awards
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 2017
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
- GoldThe Negotiator Awards 2017: East of England Agency of the Year
- BronzeThe Negotiator Awards 2017: Property Management Department of the Year
- BronzeThe Negotiator Awards 2017: Medium Lettings Agency of the Year
2016 1 Gold The Negotiator Awards 2016 winners
- GoldThe Negotiator Awards 2016: Property Management Department of the Year
2015 2 Gold The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: Medium Estate Agency of the Year (4-11 branches)
- GoldThe Negotiator Awards 2015: Property Management Department of the Year
2014 1 Gold The Negotiator Awards 2014 winners
- GoldThe Negotiator Awards 2014: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Want Balgores to help?
Send Balgores a message.
Questions about Balgores
Which Balgores office has the most reviews?
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
Where are the Balgores offices?
The 10 Balgores offices, by town:
- Basildon: 28 Southernhay, Basildon, Essex, SS14 1EL
- Brentwood: 7 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Chelmsford: 2 Tindal Square, Chelmsford, Essex, CM1 1EH
- Gravesend: 172-173 Parrock Street, Gravesend, DA12 1EY
- Hornchurch (1 North Street): 1 North Street, Hornchurch, RM11 1RL
- Hornchurch (1 North Street): 1 North Street, Hornchurch, Essex, RM11 1RL
- Romford (3 Old Mill Parade Victoria Road): 3 Old Mill Parade Victoria Road, Romford, Essex, RM1 2HU
- Romford (5-6 Station Chambers Victoria Road): 5-6 Station Chambers Victoria Road, Romford, Essex, RM1 2HS
- South Woodham Ferrers: 5-7 Baron Road, South Woodham Ferrers, Essex, CM3 5XQ
- Upminster: 63 Station Road, Upminster, Essex, RM14 2SU
Has Balgores won any awards?
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.
