Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCame into the branch and was greeted by Charlotte, she and team has been very helpful with all my queries with properties and finance advise.
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleAnna and the team were so professional and efficient. They contacted me at 11am and by 2pm I had viewed a property that was perfect for me. The service could not have been better.PositiveResponsiveness, Quality, Professionalism, Value
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleReally impressed with the team at Austin and Wyatt. Let my property within days, and have been very professional from start to finish. Highly recommendedPositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe just rented property for my father. Megan made the whole process smooth and professionally dealt with any concerns we had. I can highly recommend this letting agency.PositiveProfessionalism
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI used A&W, couldn’t have been happier with the service. Emily was a real gem, helped me so much with my move to Bournemouth from London. Very responsive, helpful and caring of my situation. All I did was cross the i’s and dot the t’s :) Would recommend and use again. ThankyOu.PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleKayleigh was so helpful and professional. We saw the property on Monday and by Saturday whe had the keys. Excellent customer service and very professional agency. I would really recommend their services!
5/5
GoogleWe just rented a house through Austin Wyatt and Emily was helping us. She is very nice and helpful. Emily and her team made a moving smooth and less stressful.PositiveProfessionalism
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was moving from Spain back to home town Bournemouth and struggled with so many agents to have a video viewing, have friends view for me etc. Spoke to Megan at Austin Wyatt and she has been amazing from start to finish. Very responsive to emails, kept me in the loop with the stages and I got my dream flat. Could not recommend her enough. Thank you Megan xPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAustin and Wyatt Bournemouth have found my last two tenants. Both times they've found great tenants within days and completed the transaction with a minimum of fuss. Thanks Anna and team!PositiveProfessionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was in a rush to find a flat, and Emily made the whole process so easy! She's been so helpful, guiding me through what to do, always available to talk me through things, answer my questions, and using her professional experience to recommend services for me. It's been so easy and so much less stress than I'd been anticipating, thank you!!PositiveProfessionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently acquired a rental flat from Austin & Wyatt and was very pleased with the professional and responsive way it was all handled by Emily. She kept me up to date, either by email or phone calls and was very helpful.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt's a rare day I have something good to say about letting agents, but the team at Austin & Wyatt have been fantastic during our recent property search, especially during a global pandemic! Anna has gone out of her way to help us secure a lovely home in challenging circumstances and I can't recommend them highly enough. Thanks so much to you all - kettle's always on (and the bar open) when you're in our neighbourhood!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience with Austin & Wyatt letting team has been very positive. Many thanks to Megan, Anna, Nicola, Hayley and the team for efficiently supporting the letting process and responding to queries professionally and in a timely manner. Looking forward to continuation of this excellent service.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleAmazing staff, very friendly. Happy to help in any way. I have emailed several times with questions and queries during my move to one of there properties a week ago. Paperwork has been managed quickly and the whole experience wasn't as stressful as first expected. All made easier by how helpful the staff are. Very impressed, would definitely recommend ☺️
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
5/5
GoogleI just rented my property with AW and I am thoroughly impressed and pleased with their service. I live in London and was not able to travel to Bournemouth to rent the house - however I left it with the estate agents and they managed to do everything without me even having to visit. I have now left it with them to manage as well. They provide a very good service and I would recommend them to all new landlords.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been dealing with Austin & Wyatt over the past 2 weeks and all I can say is what an amazing service they have provided. Megan, Anna and Emily are all lovely to speak to, each and every one of them have gone over and above and been very helpful and they really have gone the extra mile to ensure we got the property we wanted, and so far our move has been going smoothly. The staff really are a credit to you! Thanks again ladies you’ve been brilliantPositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent, professional and quick management from LLoyd Vidler in letting dept ThanksPositiveResponsiveness, Professionalism
Thank you for your 5* review!
5/5
GoogleExcellent service from all the sales team at Austin & Wyatt, Lyndhurst.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional and good service - helped sort out our sale with their excellent service even during lockdownPositiveResponsiveness, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleEverything went smoothly with my rental application and any queries were quickly resolved.PositiveProfessionalism
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn excellent team with a wealth of local knowledge. Always found them to be good to deal with, honest and realistic at all times and managed expectations very well.PositiveProfessionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
