Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can’t recommend Austin & Wyatt Southampton, London Road, highly enough. Gobind, Mia, and James were exceptional throughout both the buying and selling process. Their professionalism, proactive approach, and constant communication kept us well-informed and ensured everything progressed smoothly.
They handled every aspect with great care, going above and beyond to make what could have been a stressful experience as seamless as possible. The mortgage advisors were equally impressive, clear, knowledgeable, and supportive from start to finish.
This team truly stands out, and I would wholeheartedly recommend them to anyone looking to buy or sell a property. A fantastic service all around!
Satty · 10 January 2026
Agent replied · 10 October 2026
Thank you so much for such a glowing review! Our team at Austin & Wyatt Southampton, London Road strives to provide exceptional service to our clients, and we are thrilled to hear that Gobind, Mia, James, and our mortgage advisors were able to make your buying and selling process a smooth and stress-free experience. We truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a great experience with Austin & Wyatt Southampton London Road. Gobind, Mia and James were incredibly helpful from start to finish and made the whole buying and selling process feel straightforward and well managed.
Communication was excellent throughout and nothing ever felt like too much trouble. The mortgage advisors were also very knowledgeable and guided us clearly through our options.
A professional, friendly team and one I would happily recommend to friends and family.
Abdullah · 10 January 2026
Agent replied · 10 October 2026
Thank you for the glowing review! Our team at Austin & Wyatt Southampton London Road is thrilled to hear that Gobind, Mia, James, and our mortgage advisors were able to make your buying and selling process smooth and stress-free. It was our pleasure to assist you, and we would be delighted to help your friends and family as well. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve recently been buying my first home through Austin & Wyatt Southampton, and I want to say a huge thank you to Mia for all her help and support throughout the process. As a first-time buyer, it’s been quite a stressful experience at times, but Mia was always available at the other end of the phone or email to answer any questions or concerns I had.
She was patient, professional, and genuinely went above and beyond to make the process as smooth as possible for me. I really appreciate all her hard work and the reassurance she provided during what could have been an overwhelming time.
Thank you, Mia, for all your help, I couldn’t have done it without you!
Soph · 15 November 2025
Agent replied · 22 November 2025
Thank you so much for your kind words! We're thrilled to hear that Mia was able to make your first home buying experience a smooth one. She truly goes above and beyond for our clients, and we're glad to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRecently had the pleasure of working with Joe with sorting out a letting property. Joe went above and beyond to help me and ensure I moved in on the date that was required. Couldn’t thank him enough for his professionalism & work ethic. Communicating effectively with all parties involved. Thank you again Joe!
Alfie · 10 June 2026
Agent replied · 10 October 2026
Thank you so much for the great 5* review, we are thrilled to hear that our team member Joe went above and beyond to ensure your move-in date was met and that you had a positive experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to sincerely thank Joseph at Austin & Wyatt Southampton for his exceptional support throughout our rental process.
My family and I have recently arrived in the UK, and finding our first home here was quite stressful, but Joe was incredibly kind, patient, and professional at every stage. He guided us through each step, explained everything clearly, and made the whole process much smoother than we expected.
We appreciate his help and dedication. Highly recommended for anyone looking to rent or move to Southampton!
Baha · 23 October 2025
Agent replied · 22 November 2025
Thank you so much for taking the time to share your experience with our team at Austin & Wyatt Southampton. We are thrilled to hear that Joseph provided exceptional support and made your rental process smoother. We are dedicated to providing excellent service for all our customers and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience with Austin & Wyatt and want to especially thank Mia Cove for her help throughout a complex transaction.
I bought a property that was originally listed as a 50% shared ownership, but Mia managed to coordinate with the housing association so I could purchase 100%. She handled multiple stakeholders smoothly, kept me updated, and was always available to answer my many questions with great energy and professionalism. I’m really pleased with the property and grateful for all her effort in making it happen.
Daniel · 23 October 2025
Agent replied · 22 November 2025
Thank you for your kind words! We are thrilled to hear that Mia went above and beyond to ensure your transaction was a success. She is a valuable member of our team and we are lucky to have her. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotAustin Wyatt Winchester
Austin Wyatt Winchester came round my property without asking and let themselves in. When’inspecting’ they take many photos and videos of my possessions, excessive, like 20 pictures per room. 2 x 2h viewings conducted whilst I was living there. Confirmed by Josh, the ‘manager’ my house was ‘as it was 12m ago’ then claim for a load of lies. The manager broke data protection by discussing the previous Tennant with me as there was a dispute, funnily enough. Renting is bad enough, if you have to do it avoid these lot.
Timotheeeee · 8 July 2026
★★★★★ 5/5
GoogleWell just when we thought we were down and out in swooped Gobind and the Austin and Wyatt team Southampton Team!
Our previous buyer pulled out right at the 11th hour while with another agent and we were about to give up and come off the market, Austin and Wyatt Lyndhurst where our onward purchasing estate agents and in a bid to keep the chain alive convinced us to have a chat with our Austin and Wyatt local team which is when we first met Gobind.
Gobind was brilliant, his family based values, infectious energy and simple desire to help us sell our house for the best possible price as quickly as possible convinced us to give him and his team a chance to sell our house and tie up the chain.
Would totally recommend these guys buying and/or selling!
Nathan · 10 October 2025
Agent replied · 11 November 2024
Hello Nathan,
Thank you so much for your glowing 5* review! We're thrilled to hear that Gobind and the Austin & Wyatt Southampton team could step in and help you during such a critical time. Your recommendation means the world to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a fantastic experience with Austin & Wyatt. From the start, their team especially Jade was friendly, professional, and genuinely committed to helping us find the perfect home.
The communication throughout the process was excellent. They kept us informed every step of the way and were always quick to respond to any questions or concerns we had.
Once we chose the property, they guided us seamlessly through the paperwork and move-in arrangements, making everything straightforward and hassle-free.
Thanks to Austin & Wyatt, we are now settled in a home we absolutely love.
Abdul · 10 October 2025
Agent replied · 10 December 2024
Thank you for your excellent 5* review and kind words of our dedicated team. We're thrilled to hear that Jade and the team provided you with excellent service and helped you find the perfect home. Enjoy your new place! Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleJoe and his team, were really helpful and just beyond amazing. When I was looking for a flat and moving in Joe and his team did a tremendous job with this transition and with helping me through the way. I highly recommend if buying a property or renting. Thank you again :)
River · 10 May 2026
Agent replied · 10 October 2026
"We are thrilled to hear about your positive experience with our team! We pride ourselves on providing exceptional service and making the transition to your new flat as smooth as possible. Thank you for choosing us and for your kind recommendation!"Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 1/5
GoogleVery disappointing experience with the Southampton branch. My tenancy ended on 5 July 2026, and I am still waiting for the return of £1,615 of my deposit.
On 21 July, Austin & Wyatt contacted me stating that they were waiting for the landlord's response regarding a potential deduction and that there was nothing further they could do until the landlord responded. I replied with the relevant information regarding the situation, but since then I have received no further response or update whatsoever.
I understand that the landlord may need to respond, but I would expect the letting agent to actively follow up and make reasonable efforts to resolve the matter rather than simply leaving the tenant waiting indefinitely.
It has now been 5 weeks with no meaningful progress or communication. I hope the branch will take this matter seriously and take appropriate action to resolve it.
Giju · 10 September 2026
Agent replied · 10 October 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a great experience with Austin & Wyatt for my first rental in the UK. Joe was extremely supportive and patient, always answering my questions clearly and guiding me through each step of the process. As it was my first time renting an apartment here, I felt a bit nervous, but Joe’s professionalism and kindness made everything smooth and reassuring. I truly appreciate the excellent service from both Joseph and Austin & Wyatt!
Jingqi · 8 September 2025
Agent replied · 22 September 2025
Thank you for your amazing review! We are thrilled to hear that Joe provided you with exceptional service during your first rental experience in the UK. It means a lot to us that you felt comfortable and reassured throughout the process. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve typically had negative experiences with sales and letting agents in the past, however, Gobind was extremely friendly and welcoming throughout all my endeavours. I don’t typically write reviews but I thought he deserved a particular shout out for making my experience efficient and easy. Probably the best agency in Southampton.
Sen · 10 January 2026
Agent replied · 10 October 2026
Wow, we're so glad to hear about your positive experience with Gobind! Our team truly values customer satisfaction and we appreciate you taking the time to leave such kind words. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAustin & Wyatt recently helped find me a new tenant after my old tenant moved out unexpectedly, the team went over and above to support and guide me through the process. Jared kept me updated throughout, so a big shout out to Yvonne & Jared and want to thank them.
Angela P.
Robert · 10 December 2025
Agent replied · 10 October 2026
Thank you, Angela, for your kind words! It was our pleasure to assist you in finding a new tenant and we are glad that our team went above and beyond to support you throughout the process. We appreciate your trust in us and look forward to continuing to provide you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a fantastic experience working with Joe and Katherine at Austin & Wyatt. They took care of all the negotiations for our new house, making what is usually a stressful process feel incredibly smooth and easy. They were super helpful, highly communicative, and always ready to support us. We are so grateful for their help and highly recommend their services!
Josphat · 10 September 2026
Agent replied · 10 October 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJames has been really helpful and clearly very knowledgeable. He took the time to make sure all questions I asked were answered and was overall great to deal with.
Hattie · 10 April 2026
Agent replied · 10 October 2026
"Thank you for your kind words, we are thrilled to hear that James was able to provide knowledgeable and exceptional service. It's our goal to make sure our customers are taken care of. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have used a few estate agents to try and sell my property, i then approached austin&wyatt to sell my house, Gobind was fantastic and second to none with enthusiasm, he sold my property at the price i wanted and within a great time scale, i would recommend Gobind and his team to anyone, great estate agency! Lainie and Mia also fantastic, always gave me feedback and conducted viewings to a class standard! Well done 👏
Karo · 10 October 2024
Agent replied · 22 October 2024
Thank you for your thoughtful 5* review and recommendation Karo! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently moved to Southampton and used Austin & Wyatt to rent our first accommodation here. The whole team was incredibly helpful and supportive throughout the process. They made our move in smooth and stress free. Special thanks to Katherine and Jo for their exceptional assistance and clear communication. Highly recommend their service!
Omer7assan · 23 July 2025
Agent replied · 8 October 2025
Thank you so much for your kind words! We are thrilled to hear that our team, especially Katherine and Jo, were able to make your move to Southampton smooth and stress-free. We strive to provide exceptional service and we're happy to know we succeeded. Welcome to the area and thank you for choosing Austin & Wyatt! #movingmadeeasy #customerservice
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJames from Austin & Wyatt Southampton has been a great help in finding us the right property we love and plan to call our home. Thank you James for the great support 👍 …
Alex · 10 January 2026
Agent replied · 10 October 2026
Thank you so much for your kind words, we are thrilled to hear that James was able to assist you in finding your dream home! It was our pleasure to provide you with great support throughout the process. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotNever ever again
We rented with Austin&Wyatt Bournemouth, great at first couldnt do more for us. However over months our home became covered in mould and damp. No fault of ours! Bit Austin&Wyatt and countrywide and our landlord didnt want to know. We in the end had to go to the council, in return we had a load of abuse from our landlord and our 4 year old was scared to be at home and never wanted to go home. What made it even worse is we had to get rid of a lot of our belongings when we moved due to the mould that had got to it. We have now had to start again. Honestly the worst experience of my life. And with my child and trying to keep them healthy too. Oh and the 1 star id actually give it 0!
Leila · 11 September 2026
★★★★★ 5/5
GoogleAaliyabanu from Austin & Wyatt your dedication and support throughout the process have been invaluable.
Your expertise and guidance went above and beyond my expectations. The advice and solutions you provided were instrumental in navigating the complexities of the mortgage process, and I am incredibly grateful for your time and effort.
It is rare to encounter such a high level of professionalism and commitment, and I wanted to emphatically recommend your services to anyone seeking mortgage advice. Your exceptional help has significantly impacted my experience, and I genuinely appreciate everything you have done.
Luke · 10 January 2026
Agent replied · 10 October 2026
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team. It's our passion to go above and beyond for our clients, and we are grateful for the opportunity to guide you through the mortgage process. Your recommendation means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a fantastic experience with Mia at Austin & Wyatt during my property purchase. From start to finish, she was incredibly helpful, proactive, and professional. Mia consistently made sure communication was smooth and clear on both the seller’s and buyer’s side, which took so much of the stress out of the process.
Her prompt updates, attention to detail, and genuine willingness to go the extra mile made a real difference. Thanks to her dedication, the whole transaction felt well-managed and efficient.
I’d highly recommend Austin & Wyatt to anyone looking for a reliable, supportive purchase service. Thank you so much for all your help Mia!
Victoria · 20 November 2025
Agent replied · 22 November 2025
Thank you for your kind words! We are thrilled to hear that Mia provided you with a fantastic property purchase experience. Our team at Austin & Wyatt are dedicated to providing excellent service and we are so glad that Mia's communication and attention to detail made the process stress-free for you. Thank you for choosing us and recommending our services. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJade was professional efficient and friendly through the entire process right from viewing the apartment until contract was signed. Appreciate the teams effort to get me an apartment tailored to my requirements.Keep up the good work.
Clayton · 10 October 2025
Agent replied · 10 December 2024
Thank you for your thoughtful 5* review Clayton! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGobind and the team successfully managed to find a buyer for a niche property. Would recommend. Thanks to all.
Steve · 10 March 2026
Agent replied · 10 October 2026
Thank you for your kind words! Our team is dedicated to finding the perfect buyer for niche properties like yours. It was a pleasure working with you, and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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