Every review we hold for the Southampton office, from every platform, shown as written. First names only.
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5/5
GoogleI would definitely recommend Austin & Wyatt to all my friends. We just bought our first flat and we did it in less than 8 weeks! Latoya was our guardian angel and nothing was too much for her. We had a lot of queries as we were newbies to this but she was always amazing and we could not do it without her! Scott was also great during all the process and he had a very important role on our decision to buy this flat. Thank you all!
InΓͺs Β· 24 October 2019
Agent replied Β· 22 October 2024
Ines, thank you for your recommendation of the local Austin & Wyatt branch. I will ensure your kind comments are passed on. Best wishes, Mark
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1/5
GoogleMy father was a tenant of a property managed by A&W - he passed away back in April and we have had very little communication from Austin & Wyatt on whether his room has been cleared, and we've had no communication on what is happening with his deposit. Emails are often going ignored (even by the branch manager), and I feel this is a really poor way to treat people who are dealing with a very recent and painful bereavement.
Mary Β· 10 October 2024
Agent replied Β· 22 October 2024
Hello Mary, I am really sorry to hear of your experience with us at such a difficult time. Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe found all the Lettings Staff, Katherine Lailey, Jade West, Natasha Fountain and James Murphy, at Austin and Wyatt, London Road Branch, outstanding. They were all efficient, diligent, very helpful, friendly and courteous. They were quick in finding us the type of tenants we were looking for! As a Landlord, I can thoroughly recommend them as they all have a very positive and helpful attitude to find the right kind of tenants for you. Rashmi Chande.
Rashmi Β· 10 October 2024
Agent replied Β· 22 October 2024
Many thanks Rashmi for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have been most impressed by the service provided by the Austin & Wyatt Lettings team. In Southampton. They have always been most helpful, including James Murphy who has been highly proactive in suggesting and coordinating arrangements to make things easier for me.
Elaine Β· 10 October 2025
Agent replied Β· 10 October 2026
Itβs really lovely to read another 5* review Elaine. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
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5/5
GoogleJames Murphy from Austin wyatt was exceptional in helping us find a house. He was incredibly kind, supportive, and went above and beyond to ensure we found the perfect home. His expertise and dedication were evident in every step of the process. We truly appreciate his efforts and would highly recommend him to anyone looking for a top-notch real estate professional. Five stars all the way!β
Thanks and Regards
Thalib and Team
Thalib Β· 10 October 2024
Agent replied Β· 22 October 2024
Many thanks for your outstanding recommendation, 5* review and your generous comments Thalib. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRichard was my agent.
Richard was amazing.
Thanks a lot, no other words.
The most satisfying experience never had renting in UK. All the other Agency I tried in Southampton before them, where delusional, rude and unprofessional. Waste of time
Thanks again.
Dago Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe are extremely with the service we received from Austin & Wyatt. As first time buyers Gobind went out of his way to make the process smooth and effortless for us. We would highly recommend Gobind and the team. Thank you
Wobble Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAjay and Daryl went out of their way to ensure that the purchase of our new home In Southampton went smoothly even arranging fo us to collect the keys late at night when our arrival was delayed. I would recommend Austin & Wyatt without hesitation and will certainly use them again should we move in the future.PositiveResponsiveness, Quality, Professionalism
Simon Β· 23 October 2021
Agent replied Β· 22 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJade West was lovely and has been one of the best Letting Agents I've met. Will always be open to working with them again in future.
JM Β· 24 July 2024
Agent replied Β· 22 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMy partner and I recently rented a 2 bedroom flat in Portswood through the agency services of Austin & Wyatt and Jade, our letting coordinator was really fantastic in helping to answer all our viewing, settling, and other queries.
Ayotech Β· 10 October 2025
Agent replied Β· 22 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleLisha was the staff who helped me through all the moving process, it was amazing and a lot more easier. Communication was always easy and Austin & Wyatt team along with Connor has been a great help.π β¦
Rsky Β· 23 October 2023
Agent replied Β· 22 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleA massive Thank You to Lainie-Mae Cunliffe for supporting me going through the process of buying my perfect flat !She made whole process much easier and always went extra mile.Brilliant communication,professionalism and personal approach.
Once again Thank you.
Monika Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleHad some bad experiences in the past with other estate agents but my experience with James and Austin & Wyatt as a whole has been excellent, would recommend
Bobby Β· 10 January 2026
Agent replied Β· 10 October 2026
Thank you for your kind words! We are thrilled to hear that your experience with James and our team has been excellent. It's customers like you that make us love what we do. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI would really recommend letting through this agency. They have an amazing team and are incredibly helpful, especially Jade!
Euan Β· 10 October 2025
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5/5
Googlewe bought a property through Austin and wyatt and the process was fast and efficient james helped us though the whole process, would highly recommend.
Gulnazir Β· 10 January 2026
Agent replied Β· 10 October 2026
Thank you for your wonderful review! We are thrilled to hear that your experience with Austin and Wyatt was fast and efficient. Our team, especially James, takes pride in providing top-notch service to our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleBig thanks to Jade and the team for helping me secure my first home! Answered all my questions and very reliable!
Yassin Β· 24 July 2024
Agent replied Β· 22 October 2024
Hi Yassin, thank you for your kind words! We're delighted to hear that Jade and the team provided you with excellent service in securing your first home. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAlan and his team at Austin & Wyatt have been professional and courteous, ensuring exchange and completion of 5+ Southampton property investments. As a buyer both myself and solicitor have been kept informed allowing transactions to move quickly and without fault.
The London Road team are friendly and my first port of call when looking to purchase in the Southampton Property Market.
Highly Recommended.
Tristan Β· 24 October 2017
Agent replied Β· 22 October 2024
Hi Tristan, Congratulations on the purchase of your property! The Austin & Wyatt team in Southampton aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout your purchase. I will make sure your wonderful review is shared with Alan and the rest of the team at the branch. Kind regards.
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5/5
GoogleI need to make Austin Wyatt aware of Lainie's work ethic. Lainie's work is second to none always willing to answer any questions as well as finding out the answers to the question and responding quickly through email. Lainie is a credit to the company.
Kriszta Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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1/5
GoogleI really would not recommend putting your house on sale with these guys. I'm on the buyer side and this is my experience.
I'm interested in a place, which has been in the market for a while. First I asked some details on the rental, 1 call + 1 chaser, the rental department never called me back. Then I decided to book a visit regardless, this was a waste of time as the agent booked his holidays on the day without informing me. Although reluctant I asked for another visit and some papers, guess what, I never got any answer.
So good luck if you're marketing your house with them.
Josselin Β· 23 April 2025
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5/5
GoogleAustin & wyatt was the agent for the apartment we rented recently. Whole team was very helpfull specially Connor and lisha was extremely helpful, open transparent and reliable throughout the whole process. They understand our needs from the very first moment. Was always available for our questions. I would like to thanks whole team of Austin & wyatt for what they did for us and specifically Iβm very thankful to lisha and connor for there extra support and help.
R Β· 23 October 2023
Agent replied Β· 22 October 2024
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe moved to a new house through Austin & Wyatt Southampton branch. James and Katherine helped us in every possible way to make it a success. Thank you so much.
Buddhini Β· 10 October 2025
Agent replied Β· 11 November 2024
Hello Buddhini,
Thank you so much for your wonderful 5* review! We're delighted to hear that James and Katherine were able to assist you in making your move a success.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleConnor was the staff member who helped me all through the process of moving and was amazing! Communication was always good and was easy to contact if needed, fast email replies. Now happy and settled in my new home π‘ β¦
Nicole Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat service! Thank you Jade for making the move in to my new address smooth and hassle-free.
Kirti Β· 24 June 2024
Agent replied Β· 22 October 2024
Kirti, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleIβve bought a property through the Austin & Wyatt sales team and a worker named james helped me rent it out. Excellent service couldnβt recommend enough. Thank you!
Kiara Β· 10 October 2025
Agent replied Β· 10 October 2026
Thank you Kiara for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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