Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTwo issues with the lettings team.
1) On arrival the electric shower in my property was broken. I was told as running water available that this was all they were required to provide and that it would be fixed in due course - meaning my disabled mother had to travel to a local pool to maintain her personal hygiene.
2) Having paid my £850 rent in full and on time throughout the course of my rental - a breakdown in communication internally currently has seen me wait weeks for a refund to be processed. Rather than attend to this I was told I had to wait for them to negotiate with the landlord to secure funds (who lived in the far east).
Considering the fee's I paid - this is not the level of service i would expect. Be warned!
Thomas · 24 October 2017
Agent replied · 22 October 2024
Good morning, I can see that you had a shower over your bath and once the shower was reported it was fixed within a week and you confirmed that you were happy with the outcome from this. I believe during this period you still had access to the bath allowing you to use this. I can see that you were the only named Tenant and we were not aware that you had someone else living with you so I am afraid that we were not able to tend to the needs of your mother. Your refund should now have been processed but if you have not received this, please give us a ring or pop in to the office. With many thanks, A&W
★★★★★ 5/5
GoogleI would like to give a big big thank you to Austin &Wyatt ! I purchased my flat with them , all the service I have is absolutely great ! Started from the flat viewing, many mortgage advisor appointments and till I finally hold the key in my hand , I can't be more satisfied with Austin and Wyatt! They really look after me and make sure all the process goes well and smooth. Everyone works there are so professional and really friendly , I never regret I went to them and I will always choose them in the future for sure.
Highly recommended Austin &Wyatt and Highly recommend the mortgage advisors :-)
Teddy · 24 October 2017
Agent replied · 22 October 2024
Hi Teddy, Congratulations on your purchase! and thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Southampton. I will make sure this wonderful review is shared with the branch. Many thanks.
★★★★★ 4/5
GoogleVery reliable and always contactable.
Natalie · 1 August 2025
Agent replied · 8 October 2025
Thank you so much for your kind words! We pride ourselves on being reliable and always accessible for our customers. We appreciate your feedback and look forward to continuing to provide top-notch service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBeen dealing with Natasha in the lettings team. Really happy with the service she has provided to me. Makes such a difference dealing with someone who actually knows what they are talking about. Now use Austin and Wyatt for my whole portfolio, no complaints from me
Liz · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAustin & Wyatt was the agent for the flat we rented recently. The extremely helpful team, Lisha and one more person( I don't know his name) were the team members who assisted in renting process. They provided excellent service. I am happy with their professional service.
Drisya · 23 October 2023
Agent replied · 22 October 2024
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe A&W rental team have always been available when needed and they have performed very timely and professionally over the last 5 years managing my rental properties to ensure maximum occupancy and revenues
Thank you A&W
Martin · 25 April 2024
Agent replied · 22 October 2024
Thank you Martin for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleAmazing people and good services at Austin Wyatt.
Josam · 20 May 2025
Agent replied · 9 June 2025
Many thanks for your marvellous 5* review Josam. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery accommodating staff. Good work.
Glenn · 19 May 2025
Agent replied · 23 June 2025
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe chose Austin&Wyatt for letting our house.Both Connor and Lisha been very helpful from the beginning.We got all the information they supported us through the whole process.We are very grateful for them.Great service strongly recommended.
LEVENTE · 23 October 2023
Agent replied · 22 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently sold an investment property with Austin and Wyatt, excellent service from start to finish. Alan clearly knew the market very well meaning a quick sale which went from enquiry to completion within three months. Was kept informed throughout with minimal impact on existing tenants. Would recommend A&W Southampton.
Chris · 24 October 2016
★★★★★ 5/5
GoogleI was looking for a property and it was made very easy due to the the team being extremely helpful and knowledgeable.
Jody · 24 June 2024
Agent replied · 22 October 2024
Jody many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic customer service again from the Southampton office.
Great with communications.
Have recommended to a number of our landlords.
Flawless across the board, and wouldn't hesitate to recommend again.
Prince · 27 November 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleEstate agents seem to attract a lot of criticism but in many cases it’s not the estate agents fault; buyers, solicitors and others can create problems resulting in lengthy delays.
I would like to thank Austin & Wyatt in London road Southampton for their tenacity in persevering with the sale of my property despite suspicious buyers and indifferent solicitors.
Constantine · 24 October 2017
Agent replied · 22 October 2024
Hi, Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Southampton during your sale! Kind regards.
★★★★★ 1/5
GoogleChanged my energy supplier to a very expensive (Spark) one without my permission. claiming its part of the service but the prevented me from changing to the energy supplier i wanted. If others have had this problem let me know as I have reason to believe this is illegal and also against the tendency agreement.
Simon · 24 October 2018
Agent replied · 22 October 2024
Hi Simon,
Thank you for taking the time to leave this review.
I am sorry to see that you are dissatisfied with the energy supplier being changed to Spark.This relates to a service provided to our Landlords.The advantages of doing this is that the Landlord will benefit from an amount of free energy during any void period, allowing us to keep the heat and light ticking over from a security and maintenance point of view. This will also allow the chosen energy provider, in this case Spark Energy, to manage the outgoing energy provider and occupier.
I am sorry for any stress and inconvenience that this may have caused, if you would like your concerns looked into further please do not hesitate to contact our dedicated Customer Care Team at customercare@countrywide.co.uk.
Many thanks, Regan.
★★★★★ 4/5
GoogleI have now bought and sold a property with Austin and Wyatt. I am very happy with the level of service delivered against the cost. They are excellent at chasing the delays and providing updates. Would happily of use them again if I ever looked to moving back to Southampton.
Wavey · 23 October 2020
Agent replied · 22 October 2024
Thank you Wavey for recognising with your wonderful 5* review of our dedicated team. Kind regards, Lucy
★★★★★ 4/5
GoogleIn spite of the most difficult vendor ever Ms. Cunliffe persisted over the many months the purchase took remaining positive. Always helpful and cheerful
Michael · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us your review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleBeware when renting a property from these scam artists even if you have left the property in great condition and painted all the walls cleaned everywhere had the carpets cleaned they still steal your deposit.NegativeQuality
Jimbo · 23 October 2022
Agent replied · 22 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePositive experience working with Gobind through selling our flat .
Very efficient ,excellent communication skills all the way through.
Highly recommended
Mansureh · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
GoogleThe main issue with A&W is the fact that it is a "one stop shop" of a mortgage broker, estate agent & solicitors. Because of this, I found it hard to get a straight answer from any department when dealing with them. However, the team there are helpful and friendly.
Oscar · 24 October 2017
Agent replied · 22 October 2024
Hi Oscar,
Thank you for your review, it's great to see the staff have always been helpful ad friendly, however please let us know if there is any way you feel we could improve our service. Many thanks, Austin &Wyatt.
★★★★★ 5/5
GoogleFrom the first viewing with Ryan, We were pleased How professional he was. All pleased so far. Thank you
Mihyun · 23 October 2023
Agent replied · 22 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional and efficient as far as I have seen thus far.
Takaedza · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic customer service, great viewing and experience with them! Highly recommend if buying or selling your home!
James · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleOne guy with a wonky eye very rude
Kevin · 23 October 2022
Agent replied · 22 October 2024
We're sorry if this was your experience and welcome your feedback if you want to email us at review@countrywide.co.uk
★★★★★ 1/5
Googleyou can keep that £173 thats not a problem if you need more let me know
Emre · 24 October 2019
Agent replied · 22 October 2024
Hi Emre, Should you wish to discuss your comments further with our Customer Relations Team, please contact us via review@countrywide.co.uk. Kind regards, Scott
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