Trusted Agent profile Β· Dorset and Hampshire

Verified

Austin and Wyatt reviews in Poole and Southampton

5.0

β˜…β˜…β˜…β˜…β˜… Excellent

253 reviews across 2 offices and 2 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has two offices, in Poole and Southampton (Dorset and Hampshire). Together they have 253 reviews on two platforms, rated 5.0 out of 5 overall.

Google logo

5.0 / 5

251

Reviews on Google

All 2 offices

View Agents logo

5.0 / 5

2

Reviews on View Agents

All 2 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Austin and Wyatt office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Brilliant experience purchasing our first home through Austin & Wyatt, who made everything as smooth and easy as possible. Excellent communication from Kyle during the whole process, who took into consideration that we are first time buyers and new to the process. No question was too much and he offered great advice. Would highly recommend!

Natalie Β· 18 August 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

"Thank you for trusting Austin & Wyatt for your first home purchase! Our top priority is making the process smooth & easy while providing excellent communication. We're thrilled that Kyle's help & advice made your experience brilliant. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Exceptionally efficient, reliable and professional team. Kyle, Marcus and everyone we had contact with throughout the entire process of selling my grandparents' house were an absolute pleasure to deal with. The team ensured that something that is super emotional and often really stressful went smoothly (and very quickly) at every turn. Thank you for all your help.

Charlotte Β· 9 August 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

Thank you for your kind words! Our team takes pride in providing exceptional service and making the selling process as smooth and stress-free as possible. We are glad to have been able to assist you and your family. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

This amazing team sold my property quickly (in a matter of a few weeks) and smoothly, keeping in touch with me throughout the whole process even though I live hours away. After an awful experience with another agent whereby the property was up for sale for almost a year with minimal communication about it, Austin and Wyatt were a breath of fresh air. They are thorough, professional, honest, and trustworthy. Thank you Team for all your help and support in selling my house :)

Emma Β· 23 July 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

Thank you so much for your excellent 5* review! We are thrilled to hear about your positive experience with our team. Our goal is to provide exceptional service and make the selling process as smooth as possible. Thank you for trusting us with your property. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

From start to finish the whole team at Austin Wyatt have been exceptional. The manager Kyle is outstanding and has made the whole process of moving significantly less stressful. Great customer care, extremely knowledgeable on all stages of the process, and excellent communication. I've moved house twice with Austin Wyatt in Canford Heath and the standard never drops, just remains first-rate and would highly recommend.

Ruth Β· 23 July 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

Thank you so much for your kind words! We are thrilled to hear that our team made your moving process less stressful. We take pride in providing exceptional customer care and expertise throughout every stage. Thank you for choosing Austin Wyatt and for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I’d personally never go with any other estate agent ever again! Kyle and Connor have been fantastic! Whether that’s been showing us endless houses, answering my endless questions or making sure everything goes through quickly and smoothly. They are a fantastic team and estate agents you can trust to ensure your sale/purchase will go through quickly! Thank you so much for everything!

Lucy Β· 23 July 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

Thank you for the incredible review! We're thrilled to have provided you with such a positive experience. Our team is dedicated to making sure our clients have a smooth and efficient sale or purchase. Kind regards, Lucy, Customer Relations.

5/5

Google

We completed on the sale of our house yesterday. It was a bumpy ride as our empty house attracted the attention of a squatter who broke in on 4 seperate occasions. Throughout the entire process Kyle Nichols was exceptional. He was available through the entire bank holiday weekend as we dealt with various parties including the police, neighbours, a security firm and our understandably nervous buyers. A massive thank you Kyle for your professionalism, calm manner and amazing work ethic. We were very blessed to have you on our team.

Steve Β· 23 June 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We purchased a house through the Canford Heath branch and Kyle and his team were fantastic from start to finish. It was our 1st time buying and selling and the constant updates and communication made the whole process as easy as possible. Nothing seemed like too much trouble and the chasing of solicitors on our behalf helped take away some of the "admin" for us. Ive already recommended them to others.

Steph Β· 23 June 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

Thank you so much for sharing your positive experience with us! We are delighted to hear that our team at the Canford Heath branch provided you with exceptional service during your first-time home buying and selling process. Our goal is to make the process as stress-free as possible for our customers and we are thrilled to hear that we succeeded. Thank you for recommending us to others, it means the world to us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Can't thank kyle and Ben enough from the canford heath branch . very helpful and friendly from start to finishes. would also keep you update with how things were going . Highly recommend . xx

Sarah Β· 23 June 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

"Thank you for your kind review! We are so glad Kyle and Ben were able to provide excellent and attentive service to you every step of the way. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I hate doing these reviews... 😬 However, I need to show my appreciation to Kyle and his team for their professionalism and tenacity in finding me a buyer in an incredibly slow market, whilst managing to keep up my spirits with their cheerful banter. Thanks guys! …

Ann Β· 23 May 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

Thank you so much for taking the time to leave a review, we truly appreciate it! We understand that reviews can be a hassle, but we are thrilled that we were able to assist you in such a tough market. Our team takes pride in providing excellent service and we are happy to hear that our banter helped keep your spirits up. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

What a wonderful service from Kyle at Austin and Wyatt, whatever concerns we raised Kyle was always prompt in finding the information for us, very reassuring and helpful. We are so happy in our beautiful new home and it’s all thanks to him. Thank you so much for everything you’ve done.

Natalie Β· 23 April 2026 Β· Austin and Wyatt Poole

Agent replied Β· 23 August 2026

"Thank you for sharing your positive experience with Kyle at Austin and Wyatt! We strive to provide excellent service and we're thrilled to hear Kyle was able to assist with ease. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Kyle and all the other staff have been amazing through the whole of the sale process. The support they have given me has been second to none. The communication has been excellent together with their understanding of my situation and sensitivity with photographs and viewing. I have had a lot of good advice from them too. I would whole heartedly recommend them to anyone.

Cathy Β· 13 March 2026 Β· Austin and Wyatt Poole

Agent replied Β· 13 April 2026

Thank you for your kind words and recommendation! We are thrilled to hear about your positive experience with our team and are grateful for the opportunity to support you in your sale. We pride ourselves on excellent communication and understanding our customers' needs. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Par excellence service from the entire team. As first-time buyers, we were naturally very anxious about the whole process, but from the very beginning the team made everything feel smooth, supportive, and genuinely enjoyable. We were given plenty of time when viewing the property and never felt rushed, unlike our experiences with other agencies. The agent was consistently helpful, positive, and extremely knowledgeable, which gave us real confidence at every stage. Kyle, Connor, and Calum all provided outstanding service. They supported us throughout the entire journey, liaising seamlessly with the solicitors and the seller, and ensuring the process ran efficiently and stress-free from start to finish. I would highly recommend them to anyone buying or selling property in the area, they are truly the best team to work with.

Dream Β· 13 March 2026 Β· Austin and Wyatt Poole

Agent replied Β· 13 April 2026

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Kyle and the whole team at the Canford Heath Branch have been amazing. Right from the first point of contact all the way to completion they have been friendly and professional, with excellent communication. They have in depth local knowledge and we felt confident throughout the process that they were doing all they could to sell our property for us. Kyle was also a great help in dealing with queries that arose prior to exchange of contracts and was fully committed all the way to completion. We would not hesitate to recommend them to anyone, buying or selling, and we thank them for their hard work and support, and wish them continued success in the future.

Nicola Β· 13 February 2026 Β· Austin and Wyatt Poole

Agent replied Β· 13 April 2026

Thank you so much for your kind words! We're thrilled to hear that Kyle and the team at Canford Heath Branch provided you with excellent service throughout the selling process. Their dedication, local knowledge, and communication skills are just a few reasons why they're the best. We appreciate your recommendation and wish you all the best in the future. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

The whole team were incredibly helpful, professional, and transparent throughout the entire process. From the initial valuation and viewings through to coordinating with solicitors and other agents, everything was handled efficiently and with clear communication. I couldn’t recommend Kyle and the team highly enough.

Alex Β· 13 February 2026 Β· Austin and Wyatt Poole

Agent replied Β· 13 April 2026

Thank you for your glowing review! It was a pleasure assisting you throughout the process and we are thrilled to hear that our team was able to make it a positive experience for you. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

The Manager , Kyle was very helpful and patient in selling my property which took almost 6 months to sell . He arranged competent builders to fulfill work needed to be done from the chartered surveyors report necessary for the sale to complete . Judith Heczko

Judith Β· 22 January 2026 Β· Austin and Wyatt Poole

Agent replied Β· 27 January 2026

Thank you so much for your kind words, Judith! We are delighted to hear that Kyle's dedication and assistance during the sales process led to a successful outcome for you. Our team strives to go above and beyond for our clients, and we are glad to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We brought our second house through Austin and Wyatt Canford Heath, and had our 1st house marketed with another Austin and Wyatt branch which make things smoother. Our process was pretty straight forward but had to deal with alot of delays through no fault of Austin and Wyatt, Kyle went above and beyond chasing solicitors etc and kept us in the loop throughout. A big thank you to Kyle and the team at Canford Heath, for helping us buy our forever home.

Alice Β· 22 January 2026 Β· Austin and Wyatt Poole

Agent replied Β· 27 January 2026

Thank you so much for choosing Austin and Wyatt for your real estate needs and for trusting us with the sale and purchase of your homes. We are thrilled to hear that Kyle and our team at Canford Heath went above and beyond to ensure a smooth process for you. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Big shout out to Kyle for going above and beyond for us. Our house was going through while we were abroad, Kyle kept us updated and managed all the issues that arose. Without him it would have been even more stressful, communication was excellent. Big thanks to Kyle and all the team πŸ₯° …

Martin Β· 28 December 2025 Β· Austin and Wyatt Poole

Agent replied Β· 27 January 2026

Thank you so much for sharing your positive experience with us! We are thrilled to hear that Kyle provided excellent communication and went above and beyond to make your home buying experience less stressful while you were abroad. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had an excellent experience buying through Austin & Wyatt. Kyle made us feel truly valued and understood the pressures that come with the process. We’ll definitely be reaching out to him when it’s time to sell our home.

Rob Β· 28 December 2025 Β· Austin and Wyatt Poole

Agent replied Β· 27 January 2026

Thank you for your kind words! We're thrilled that Kyle was able to make your home buying experience a positive and stress-free one. We can't wait to work with you again when the time comes to sell your home. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Recently used Austin and Wyatt for the purchase of my first property. Everyone in the team was really friendly and helpful, from viewings to completion, helping guide me through the process. Excellent service, would highly recommend.

Matthew Β· 28 December 2025 Β· Austin and Wyatt Poole

Agent replied Β· 27 January 2026

Thank you so much for choosing Austin and Wyatt for your first property purchase! We are thrilled to hear that our team provided excellent service and helped guide you through the process. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

⭐⭐⭐⭐⭐ Outstanding service! Kyle was incredibly patient, proactive, and kept us updated throughout. While the process itself was stressful, Kyle did his absolute best to work through issues and keep everything moving. He supported us in buying our first flat and later selling it. We’ve used Austin & Wyatt twice and are very grateful. Highly recommended!

Amor Β· 28 December 2025 Β· Austin and Wyatt Poole

Agent replied Β· 27 January 2026

Thank you so much for your kind words and recommendation! We are thrilled to hear that Kyle provided outstanding service and helped make the stressful process of buying and selling your first flat as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Went to go in to look at houses and they were closed when online it states its open, which was disappointing.

Whitney Β· 28 November 2025 Β· Austin and Wyatt Poole

Agent replied Β· 27 January 2026

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at … More

5/5

Google

We managed to buy a house through Austin and Wyatt and everyone has been really helpful through the entire process. Ben and Kyle have been quick to respond to any queries and made sure that both ends of the sale were done quickly and smoothly.

Pawel Β· 29 October 2025 Β· Austin and Wyatt Poole

Agent replied Β· 27 January 2026

Thank you for choosing Austin and Wyatt to help you purchase your new home! Our team, especially Ben and Kyle, are dedicated to providing excellent service and making the process as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Rating only, no written review.

Antony Β· 29 September 2025 Β· Austin and Wyatt Poole

Agent replied Β· 27 January 2026

Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!

5/5

Google

I have recently used Austin and Wyatt in canford heath for a sale and the whole team were fantastic. They were always happy to answer all my queries in a timely manner and helpful throughout the whole process. Kyle in particular was great …

Poppy Β· 13 September 2025 Β· Austin and Wyatt Poole

Agent replied Β· 13 April 2026

Thank you for the fantasticΒ 5* review and I would like to wish you the very best for the future.Β Kind regards, Lucy, Customer Feedback and Support Team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Austin and Wyatt

How many reviews does Austin and Wyatt have?

Austin and Wyatt has 253 reviews across its two offices, rated 5.0 out of 5 overall: 251 on Google, 2 on View Agents.

Which Austin and Wyatt office has the most reviews?

Poole has the most, with 252 reviews rated 5.0 out of 5, followed by Southampton with 1.

Where are the Austin and Wyatt offices?

The two Austin and Wyatt offices, by town:

  • Poole: 15 Adastral Square, Canford Heath, Poole, Dorset, BH17 8SA
  • Southampton: 19 Middle Road, Park Gate, Southampton, Hampshire, SO31 7GH
Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards: Austin and Wyatt, Poole won Gold.

The Trusted Agent

Is this your office? Claim your page.