Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHow refreshing to be greeted by a young man today showing us around a house, and this young man was the smartest dapper looking estate agent I have ever seen, coupled with his professional approach to business it was well appreciated.
he left promising to get details asked for over to me asap, by the time I got home they were in my e mail box.
well done Austin & Wyatt, Jamie Manns is a credit to you.
Phil · 3 April 2026
Agent replied · 17 April 2026
Thank you so much for your wonderful review! We are thrilled that you had such a positive experience with Jamie and our team at Austin & Wyatt. We strive to provide exceptional service and we are delighted that Jamie's professionalism and efficiency were appreciated. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleSold my property through Austin & Wyatt (Bournemouth) and the service was extremely disappointing. Communication was poor for long stretches, two buyers were lost during the process, and I repeatedly had to chase for updates. There were basic administrative errors, including agents attending with the wrong keys and contacting the wrong solicitors. The sale eventually completed, but the overall experience felt disorganised and lacking in professionalism. I would not recommend ever.
Simone · 17 March 2026
Agent replied · 17 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotAustin Wyatt Winchester
Austin Wyatt Winchester came round my property without asking and let themselves in. When’inspecting’ they take many photos and videos of my possessions, excessive, like 20 pictures per room. 2 x 2h viewings conducted whilst I was living there. Confirmed by Josh, the ‘manager’ my house was ‘as it was 12m ago’ then claim for a load of lies. The manager broke data protection by discussing the previous Tennant with me as there was a dispute, funnily enough. Renting is bad enough, if you have to do it avoid these lot.
Timotheeeee · 8 July 2026
★★★★★ 5/5
GoogleWe were in a tough spot with our old flat because of maintenance issues and needed to move quickly. Dan and Tia were amazing, they helped us through the whole process and made it all happen really fast.
We’ve been in our new flat for about a month now, and everything’s been great, no issues at all. The place is lovely and well looked after. Big thanks to Tia and Dan for all their help and support!
Grifth · 21 October 2025
Agent replied · 22 October 2025
We are so glad we were able to assist you during a stressful situation! Providing exceptional service and finding the perfect home for our clients is what we strive for. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a fantastic experience with Austin & Wyatt
Bournemouth! From start to finish, the process of renting my new flat was smooth, professional, and stress-free.
A huge thank you to Anna and Tia for all their help, they were both friendly, responsive, and incredibly supportive throughout the entire process. They kept me updated at every step, answered all my questions quickly, and made everything feel effortless.
I’m really happy with my new flat and couldn’t have asked for better service. I’d definitely recommend this agency to anyone looking to rent or move.
Daniela · 6 October 2025
Agent replied · 8 October 2025
Thank you for your kind words, we are thrilled to hear you had a fantastic experience with our team at Austin & Wyatt Bournemouth! We take pride in providing smooth, professional, and stress-free rental services and it means a lot to us to hear you were happy with our support. We wish you all the best in your new flat and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAustin & Wyatt offered excellent service. It was such a smooth experience shifting to our new wonderful home, Tia was very professional and got things sorted for us in a blink of an eye. She also ensured to follow up with us when we were lost! Thanks Austin & Wyatt, couldn't ask for more!very happy!
Priya · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that Tia and our team at Austin & Wyatt made your home buying experience smooth and enjoyable. We strive to provide excellent service and are always here to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAustin and Wyatt have been brilliant during the process of finding a flat and moving in. They have responded very quickly and kindly to any queries I've had and have helped me feel at home in my new place with a generous goodie box. Thank you Tia for your help!
Hannah · 17 December 2025
Agent replied · 17 April 2026
Thank you for your kind words! We are glad our team could make your move-in process smooth and enjoyable. Enjoy your new home and the goodies! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotNever ever again
We rented with Austin&Wyatt Bournemouth, great at first couldnt do more for us. However over months our home became covered in mould and damp. No fault of ours! Bit Austin&Wyatt and countrywide and our landlord didnt want to know. We in the end had to go to the council, in return we had a load of abuse from our landlord and our 4 year old was scared to be at home and never wanted to go home. What made it even worse is we had to get rid of a lot of our belongings when we moved due to the mould that had got to it. We have now had to start again. Honestly the worst experience of my life. And with my child and trying to keep them healthy too. Oh and the 1 star id actually give it 0!
Leila · 11 September 2026
★★★★★ 1/5
GoogleJust had the most irritating call with an agent. I asked for a ballpark of what commission fees would be if they sold a property of around £ 180k. I have the fees from one agency and I wanted a rough comparison. I was told that they had to do a valuation before they can disclose that information. I asked, if the property cost of £ 180k hypothetically, what it would be as I didn't want to wait several days for an answer. No luck. I do have a property for around that value, and if your agent gave me that hypothetical information, it was a likelihood I would have commissioned you to sell. This won't happen. Very frustrated.
Shane · 17 December 2025
Agent replied · 17 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a fantastic experience with Austin and Wyatt Bournemouth! Anna and Tia was incredibly helpful, professional, and always quick to respond to any questions I had. She made the whole process smooth and stress-free from start to finish. …
A · 17 September 2025
Agent replied · 8 October 2025
Thank you for your kind words! Our team at Austin and Wyatt Bournemouth strives to provide top-notch service and we're thrilled to hear that you had a fantastic experience with Anna and Tia. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTia was a brilliant estate agent - she took the time to show us around and knew the answers to all our questions. We are so pleased that the process has been so smooth to rent at such a brilliant property! Thanks Tia
Emma · 15 July 2025
Agent replied · 25 July 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI wanted to recommend Austin Wyatt, to anyone looking to rent a property in the Bournemouth area. Kayleigh Booker handled all aspects of the rental with such professionalism & efficiency. She was able to arrange for all the necessary inspections & certifications, which made the whole process very simple. She was also able to generate multiple enquiries & interest in my property that allowed us to choose the right tennants.
A really excellent service & I wouldn’t hesitate to recommend Kayleigh.
Neil · 25 October 2023
Agent replied · 24 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThere is a reason that Austin & Wyatt is one of the most successful firms. They are customer friendly and make the whole process as easy as possible for the parties involved. There was also a personal touch with a welcome box with included some goodies and presents to welcome you to your new home. I would like to convey my regards to the entire team in general and especially to Kayleigh for her warm and friendly approach while making the entire process very easy.
Hammad · 25 October 2023
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently let a property with Austin and Wyatt! Lara and Andy were amazing and so helpful! Couldn’t have asked for a smoother stress free move! Thanks guys!
Lucy · 20 November 2025
Agent replied · 22 November 2025
Thank you for choosing Austin and Wyatt for your property needs! We're thrilled to hear Lara and Andy provided amazing and helpful service. Our team strives to make every move stress-free. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe used Austin & Wyatt for both purchase and sale of my property and can't speak more highly of them, professional, responsive, caring and clearly work well as team. They hi above and beyond what is needed to achieve the best results for all involved. Thank you so much to you all, particularly Charlotte, Ben and Callum (in no particular order!)
Graham · 3 October 2024
Agent replied · 24 October 2024
Thank you for the fantastic 5* review Graham, I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIncredibly Amazing agents! Had a nightmare with a previous agency and was least stranded with less than 48 hours to my move in date. Austin and Wyatt came with the ability of having super powers and ensured I was all sorted and good to go just in time for my scheduled move in date! GRATEFUL FOR SUCH AN AMAZING AGENCY!
Wemi · 17 March 2026
Agent replied · 17 April 2026
Thank you for the amazing review! We are so glad that we were able to help you out in such a time-sensitive situation. Our team prides ourselves on going above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAustin and Wyatt have been so helpful and efficient when helping my family and I move to our new home. Big thank you to Anna and her team and would highly recommend.
Charlotte · 17 September 2025
Agent replied · 17 April 2026
Thank you for choosing Austin and Wyatt for your move! We are thrilled that Anna and our team provided top-notch service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA professional, informative, customer focused division. Liz and her team were outstanding in assisting with a deposit claim. They provided huge insight and guidance and took care of submitting the relevant documents for me and kept me in the loop during the whole process. Always free and willing to answer any questions I had in what was a stressful team. Would highly recommend Austin Wyatt to rent out your property.
Would offer 10 stars if I could.
Neil · 25 October 2023
Agent replied · 24 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExtremely courteous and professional service from initial viewing through to completion. I felt that all my questions were answered promptly and honestly and Charlotte was quick to address any concerns and offer reassurance. Nothing was too much trouble and I felt confident that my purchase was in excellent hands . I would definitely use Charlotte in the future .
Jeanne · 25 August 2024
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review Jeanne. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMe and my partner have rented a property through Austin and Wyatt's. From viewing, to collecting the keys to moving in was smooth sailing. They even gave us a move in pack with goodies which was great to keep us going on move in day. The staff are really friendly and helpful, thank you to Anna and Tia who were part of our renting process. We'd definitely recommend renting through this estate agents.
Elizabeth · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve had a really positive experience working with this estate agent. They were extremely helpful in finding suitable lodgers and made the process of replacing lodgers smooth and stress-free. Communication was consistent throughout, and I was always kept well informed, which I really appreciated. Professional, reliable, and easy to work with, I would happily recommend their services.
Helena · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words and recommendation! We're thrilled to hear about your positive experience with our estate agency. Providing exceptional service and making the process seamless is always our top priority. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTia is absolutely brilliant and very helpful, took the time to show me around twice and the whole process was very quick and easy. Thank you!
Laura · 8 September 2025
Agent replied · 8 October 2025
Thank you for the glowing review, we are thrilled that you had such a positive experience with Tia. We are committed to providing excellent service and are grateful for your support. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery pleased with our service from Austin & Wyatt. My partner and I were in a difficult situation, looking for a property in a very short amount of time. Austin & Wyatt helped us to find the perfect property and have been attentive, keeping us updated and helping us every step of the way as first-time renters. Couldn't recommend enough! Thank you Bournemouth team, we love our new home :)
Cerys · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally good experience letting my apartment in Bournemouth through this agent. The team was professional, responsive, and made the whole process simple and stress-free. They kept me informed at every step and handled everything efficiently. I’d definitely recommend them to anyone looking to rent or let a property in the area.
Farhan · 17 March 2026
Agent replied · 17 April 2026
Thank you for the glowing review! We strive to make the renting/letting process stress-free and we're so happy to hear we achieved that for you. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team.
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