Austin and Wyatt Poole reviews

★★★★★ 5/5

Google

This amazing team sold my property quickly (in a matter of a few weeks) and smoothly, keeping in touch with me throughout the whole process even though I live hours away. After an awful experience with another agent whereby the property was up for sale for almost a year with minimal communication about it, Austin and Wyatt were a breath of fresh air. They are thorough, professional, honest, and trustworthy. Thank you Team for all your help and support in selling my house :)

Emma · 23 July 2026

★★★★★ 5/5

Google

We completed on the sale of our house yesterday. It was a bumpy ride as our empty house attracted the attention of a squatter who broke in on 4 seperate occasions. Throughout the entire process Kyle Nichols was exceptional. He was available through the entire bank holiday weekend as we dealt with various parties including the police, neighbours, a security firm and our understandably nervous buyers. A massive thank you Kyle for your professionalism, calm manner and amazing work ethic. We were very blessed to have you on our team.

Steve · 23 June 2026

★★★★★ 5/5

Google

We purchased a house through the Canford Heath branch and Kyle and his team were fantastic from start to finish. It was our 1st time buying and selling and the constant updates and communication made the whole process as easy as possible. Nothing seemed like too much trouble and the chasing of solicitors on our behalf helped take away some of the "admin" for us. Ive already recommended them to others.

Steph · 23 June 2026

★★★★★ 5/5

Google

From start to finish the whole team at Austin Wyatt have been exceptional. The manager Kyle is outstanding and has made the whole process of moving significantly less stressful. Great customer care, extremely knowledgeable on all stages of the process, and excellent communication. I've moved house twice with Austin Wyatt in Canford Heath and the standard never drops, just remains first-rate and would highly recommend.

Ruth · 23 July 2026

★★★★★ 5/5

Google

Kyle and the whole team at the Canford Heath Branch have been amazing. Right from the first point of contact all the way to completion they have been friendly and professional, with excellent communication. They have in depth local knowledge and we felt confident throughout the process that they were doing all they could to sell our property for us. Kyle was also a great help in dealing with queries that arose prior to exchange of contracts and was fully committed all the way to completion. We would not hesitate to recommend them to anyone, buying or selling, and we thank them for their hard work and support, and wish them continued success in the future.

Nicola · 13 February 2026

★★★★★ 5/5

Google

We brought our second house through Austin and Wyatt Canford Heath, and had our 1st house marketed with another Austin and Wyatt branch which make things smoother. Our process was pretty straight forward but had to deal with alot of delays through no fault of Austin and Wyatt, Kyle went above and beyond chasing solicitors etc and kept us in the loop throughout. A big thank you to Kyle and the team at Canford Heath, for helping us buy our forever home.

Alice · 22 January 2026

★★★★★ 5/5

Google

I hate doing these reviews... 😬 However, I need to show my appreciation to Kyle and his team for their professionalism and tenacity in finding me a buyer in an incredibly slow market, whilst managing to keep up my spirits with their cheerful banter. Thanks guys! …

Ann · 23 May 2026

★★★★★ 5/5

Google

What a wonderful service from Kyle at Austin and Wyatt, whatever concerns we raised Kyle was always prompt in finding the information for us, very reassuring and helpful. We are so happy in our beautiful new home and it’s all thanks to him. Thank you so much for everything you’ve done.

Natalie · 23 April 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Outstanding service! Kyle was incredibly patient, proactive, and kept us updated throughout. While the process itself was stressful, Kyle did his absolute best to work through issues and keep everything moving. He supported us in buying our first flat and later selling it. We’ve used Austin & Wyatt twice and are very grateful. Highly recommended!

Amor · 28 December 2025

★★★★★ 5/5

Google

Big shout out to Kyle for going above and beyond for us. Our house was going through while we were abroad, Kyle kept us updated and managed all the issues that arose. Without him it would have been even more stressful, communication was excellent. Big thanks to Kyle and all the team 🥰 …

Martin · 28 December 2025

★★★★★ 5/5

Google

The whole team were incredibly helpful, professional, and transparent throughout the entire process. From the initial valuation and viewings through to coordinating with solicitors and other agents, everything was handled efficiently and with clear communication. I couldn’t recommend Kyle and the team highly enough.

Alex · 13 February 2026

★★★★★ 5/5

Google

The Manager , Kyle was very helpful and patient in selling my property which took almost 6 months to sell . He arranged competent builders to fulfill work needed to be done from the chartered surveyors report necessary for the sale to complete . Judith Heczko

Judith · 22 January 2026

★★★★★ 5/5

Google

Kyle, my agent, was wonderful. From the initial meeting when he viewed the property I wanted to sell, he was enthusiastic, professional, polite and very knowledgeable. He came highly recommended and I agree with that totally. He helped me navigate the whole process from putting the property on the market to completion. The whole journey was stressful to say the least but Kyle was always there to offer reassurance and calmness that everything would work out. He would always return my messages or phone calls even whilst he was on holiday! He was on the ball the whole time, constantly making phone calls and communicating with various solicitors some of whom were challenging and slow to progress. He is honest, reliable and completely trustworthy and I would not hesitate to recommend him or to employ his services again should that opportunity arise. Thanks a million!

Rania · 9 December 2024

★★★★★ 5/5

Google

We had an excellent service from start to finish with the sale of our property. Marcus was superb in providing advice as to how best to improve our property for sale and Kyle did an amazing job in constantly "chasing" the relevant parties to make sure a successful sale was achieved. We cannot recommend them highly enough!

DAVID · 7 August 2025

★★★★★ 5/5

Google

Par excellence service from the entire team. As first-time buyers, we were naturally very anxious about the whole process, but from the very beginning the team made everything feel smooth, supportive, and genuinely enjoyable. We were given plenty of time when viewing the property and never felt rushed, unlike our experiences with other agencies. The agent was consistently helpful, positive, and extremely knowledgeable, which gave us real confidence at every stage. Kyle, Connor, and Calum all provided outstanding service. They supported us throughout the entire journey, liaising seamlessly with the solicitors and the seller, and ensuring the process ran efficiently and stress-free from start to finish. I would highly recommend them to anyone buying or selling property in the area, they are truly the best team to work with.

Dream · 13 March 2026

★★★★★ 5/5

Google

I’d personally never go with any other estate agent ever again! Kyle and Connor have been fantastic! Whether that’s been showing us endless houses, answering my endless questions or making sure everything goes through quickly and smoothly. They are a fantastic team and estate agents you can trust to ensure your sale/purchase will go through quickly! Thank you so much for everything!

Lucy · 23 July 2026

★★★★★ 5/5

Google

We had an excellent experience buying through Austin & Wyatt. Kyle made us feel truly valued and understood the pressures that come with the process. We’ll definitely be reaching out to him when it’s time to sell our home.

Rob · 28 December 2025

★★★★★ 5/5

Google

Exceptionally efficient, reliable and professional team. Kyle, Marcus and everyone we had contact with throughout the entire process of selling my grandparents' house were an absolute pleasure to deal with. The team ensured that something that is super emotional and often really stressful went smoothly (and very quickly) at every turn. Thank you for all your help.

Charlotte · 9 August 2026

★★★★★ 5/5

Google

Brilliant experience purchasing our first home through Austin & Wyatt, who made everything as smooth and easy as possible. Excellent communication from Kyle during the whole process, who took into consideration that we are first time buyers and new to the process. No question was too much and he offered great advice. Would highly recommend!

Natalie · 18 August 2026

★★★★★ 5/5

Google

I recently had the pleasure of dealing with the team at Austin and Wyatt and I couldn't be more satisfied with the service I received. From the beginning, they were incredibly proactive in helping me find the perfect property. They listened carefully to my needs and preferences, ensuring they only showed me properties that met my criteria. Their knowledge of the market and attention to detail were impressive, making the search process efficient and stress-free. Once we found the right property, Kyle took over and was an absolute star throughout the sales process. His communication was outstanding; I was kept informed every step of the way, with regular updates and prompt responses to any queries I had. This transparency and dedication to keeping me in the loop made the entire experience much smoother and more enjoyable. What really stood out was the proactive approach taken by both Ben and Kyle. They anticipated potential issues and addressed them before they became problems, ensuring a seamless transaction. Their professionalism and commitment to providing excellent service were evident at every stage. I highly recommend Ben, Kyle and the team at Austin and Wyatt. Their exceptional service, proactive approach, and superb communication made buying a property a positive and hassle-free experience. Thank you for your hard work and dedication!

Katie · 28 July 2024

★★★★★ 5/5

Google

2020: Kyle has been great helping me buy my first home - there were many delays with it, being a new build - not Kyle's fault - but helped me through it and was happy to answer any questions I had very quickly. Thanks Kyle :) 2024: The team at Austin & Wyatt have been great - I recently sold my first home with them to move onto a new home and the whole team were very helpful. The guys kept me informed after every viewing with feedback etc. and Kyle was always on hand and kept things moving with the onward chain/estate agent and solicitors. Thanks all!

Ryan · 28 June 2024

★★★★★ 5/5

Google

I can’t express how happy I am with the service I received! The professionalism was just another level! Kyle has been on top of everything throughout the whole process, he’s super organised, very efficient and hard working! Ben H. has been super patient with us on the viewings and always went an extra mile which was beyond our expectations! Thank you team! ☺️

Adrianna · 9 December 2024

★★★★★ 5/5

Google

After calling into Austin & Wyatt on Canford Heath, we had an initial chat with Kyle Nichols( Manager) and his team. My thoughts were what a friendly bunch of people. Would highly recommend using Austin & Wyatt, with Kyle , Marcus and the rest of the team providing exceptional knowledge and being extremely helpful. After numerous visits and putting up with my pestering, for which was a difficult sale, Kyle and his team always had a positive response for me. Thank you very much Paul Chalk

Pat · 31 December 2023

★★★★★ 5/5

Google

Kyle and all the other staff have been amazing through the whole of the sale process. The support they have given me has been second to none. The communication has been excellent together with their understanding of my situation and sensitivity with photographs and viewing. I have had a lot of good advice from them too. I would whole heartedly recommend them to anyone.

Cathy · 13 March 2026