"218 reviews — 2.0× the UK average. And every one earned."
The Austin and Wyatt Reputation Story
Austin and Wyatt have been named a Trusted Agent 2026 Gold winner. Out of more than 20,000 offices benchmarked, the data — real customers, real reviews, real results in Poole — earned them the accolade. Unlike most industry awards, winners are independently verified and no agent pays to enter.
Check which platform a rating comes from
The award methodology considers feedback across several review platforms. A rating displayed beside a Gold office may describe a single platform, rather than the full assessment. Follow the named source and compare like with like; do not combine unrelated scores into a new rating.
Trusted Agent programme guidance. Editorial explainer, not new research.
Why a review total needs a closer read
Review volume contributes evidence, but the programme also considers review quality. A large total does not explain Gold status on its own. Read what customers describe, including the service they used, before deciding how relevant those experiences are to your move.
Trusted Agent programme guidance. Editorial explainer, not new research.
What this 2026 award does and does not tell you
Gold reflects the assessment behind the 2026 award, using the evidence available at award time. It does not certify today's star rating or guarantee the outcome of a sale or let. Current profile ratings can change. Use the award as background and read current customer feedback before choosing an office.
Trusted Agent programme guidance. Editorial explainer, not new research.
No fees, no entries, no submissions for Gold
Gold status is calculated the same way as every other tier: from performance data and independent review data across more than 20,000 UK offices. There is no application form and no cost to be considered, which is what separates it from most industry award schemes.
Kerfuffle newsroom
Austin and Wyatt was named a Trusted Agent 2026 Gold winner on 7 July 2026.
The Trusted Agent 2026 winners were revealed at ICC Newport on 7 July 2026, after a benchmark of more than 20,000 UK estate agent offices on performance data (how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs) and customer-satisfaction data (reviews on platforms like Google, Facebook, Trustpilot and Feefo). Austin and Wyatt was one of them.
Trusted Agent is powered by ViewAgents, a company that specialises in benchmarking estate agent performance across the UK.
Each office is scored on a combination of performance data — how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs — and customer satisfaction, based on reviews on platforms like Google, Facebook, Trustpilot and Feefo, across the 20,000+ UK estate agent offices on the platform.
Offices are ranked into three tiers. Platinum is the top 2% of UK estate agents. Gold extends the group to the top 5%. Trusted Agent extends it to the top 10% overall. No fees. No entries. No submissions. Just data.
Austin and Wyatt placed in the Gold tier nationally.