5/5
Can't thank Scott and his team at Austin and wyatt enough for all their help selling our flat. We feel he went above and beyond for us to ensure a smooth quick sale! Would definitely recommend.

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1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
1,763
Reviews on Google
All 11 offices
2
Reviews on The Trusted Agent
All 11 offices
4
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Can't thank Scott and his team at Austin and wyatt enough for all their help selling our flat. We feel he went above and beyond for us to ensure a smooth quick sale! Would definitely recommend.
5/5
I've recently used Scott and Austin & Wyatt in Lower Parkstone to sell my house. I was hugely impressed with the professionalism and honesty Scott showed throughout the process. I've been out the country, but haven't had to chase the team up on anything. Scott kept me informed of the viewings, feedback and offers at all times and helped us secure a sale quickly and for a good price. Would happily recommend to anyone.
1/5
Worst case scenario is you will be homeless if you use Austin & Wyatt to fined you a new home In fact is the only scenario. Never trust Angel Ore Richard ore you will be in trouble No more said.. πππππ β¦
I am very sorry to hear that your experience has not been positive and I would like to thank you for drawing this to our attention. We act on behalf of our landlords and follow their instructions, after weeks of negotiating with the Landlord and finally agreeing terms, it was the Landlord who decided not to proceed. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many Thanks, Branch Manager
1/5
I do not recommend.
Hello Krzysztof, Thank you for taking the time to leave us this feedback. If you would like to go into more detail, please email me at review@countrywide.co.uk
5/5
Friendly and helpful staff. Kyle was excellent at keeping me up to date and pushing the sale through.
Hi Sarah, thank you for taking the time to leave this amazing 5 star review! it's great to see that the personal and straightforward approach taken by the Canford Heath branch of Austin & Wyatt, made this a stress free experience for you. Kind regards.
5/5
I would recommend the team at Austin & Wyatt to anyone wishing to sell their property, they are very professional in their manner and always kept us well informed. Thanks again to the team on Canford Heath
Hi John, Really great to read another 5 star review for the Canford Heath branch of Austin & Wyatt Estate Agents. Thank you so much for the recommendation and congratulations on the sale of your property. Your comments will be passed on to to the team. Kind regards.
5/5
Excellent service throughout a difficult sale. The team at Austin and Wyatt sold our property quickly and efficiently despite some hurdles. I recommend them most highly.
Dear Georgina, Congratulations on the sale of your property! The Austin & Wyatt team in Canford Heath aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Many Thanks for the 5 star review and recommendation.
5/5
Thanks to all at Austin Wyatt for the help in selling our property on Waterloo. Especially Kyle for keeping us informed through out the process. Kind regards. John & Carole
Hi John, Congratulations on the sale of your property! The Austin & Wyatt team in Canford-Heath aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will share your kind comments to Kyle and the entire team at the branch. Many thanks.
5/5
I can only imagine the problems your team experienced throughput the sale of my property but Kyle made it seamless throughout, keeping us well informed through the entire journey and for which we are truly thankful. A great asset to the company Jimmy
Thank you Jimmy for your amazing 5* review of Austin & Wyatt, Canford Heath. I will make sure your kind words are passed to the branch team. Kind regards, Scott
5/5
5* service from start to finish. We have now used Austin and Wyatt twice and cannot recommend them highly enough. Kyle and his team are professional, honest and always go above and beyond.
Hi Danielle, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Austin & Wyatt in the Canford-Heath branch. Kind regards.
5/5
I literally can't fault the canford teams service with the sale and purchase of our properties. From the start we felt assured we would be looked after and the guys in the office did not disappoint. They are so professional, friendly and hard working, would highly recommend Austin and Wyatt
Hi Sam, Congratulations on the sale and purchase of your property! The Austin & Wyatt team in Canford-Heath aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout your sale and purchase. Many thanks!
5/5
My husband and I sold a property in Canford Heath in January of this year. Kyle and his team could not of worked harder for us with their patience and persistence. We had constant feedback and were not left in the dark. If you are selling in the Canford Heath area of Poole we highly recommend you get these guys on your side.
Hi Tracey, Thanks for the wonderful, 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Austin & Wyatt team in Canford Heath. I will make sure your kind comments are pass on to Kyle and the entire team at the branch. Kind Regards.
5/5
I can not rate Austin and Wyatt highly enough, when selling our house recently Kyle, David & Marcus were a fantastic help. We were kept in the loop the whole time and what seemed like a very daunting experience was made much easier by all the help and support from all the staff at the branch. Thank you all again
Hi Charlie, Thank you once again for your wonderful review and congratulations on your sale! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Canford-Heath and was kept up to date at all times during your sale. I will pass on your kind comments to David, Marcus and the entire team at the branch. Many thanks.
5/5
Kyle from Austin and Whyatt is highly recommended. He is very professional and extremely helpful. We had a slightly difficult experience getting exchanged and he went out of his way to ring the solicitors for us and make sure it went though so we didn't lose our critical completion date. Very helpful team and would highly recommended. Thank you.
Hi Sophie, Thank you for the great recommendation! The Austin & Wyatt team in Canford-Heath are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. I will pass on your wonderful review to Kyle and the rest of the team, many thanks!
5/5
Thank you so much to Austin & Wyatt Canford Heath for all you did in selling our house. We gave Kyle, Marcus & David the task of selling our house in a short time frame as we had made the decision to emigrate to Australia and needed the sale of our family home to have gone through within the few months we had before our booked flights. Kyle came to the house and went through the whole sales process with us, giving us all the options we could have. We agreed on the best way to maket the property and there was no holding back with the team. They all worked extremely hard phoning out and arranging viewing appointments for an open weekend ahead of when our property was due to go live. Within 24 hours of going live online, with fantastic photos and a brilliant property brochure worked on by Kyle, we had a great offer on the house, and following our open house we had several further offers. As always, both Marcus, the agent who initially worked with the buyer, and Kyle, the branch manager who continued to work the sale through from offer to completion, were both highly professional, competent, reliable and friendly people. We wouldn't hesitate to recommend them to close family and friends and would use their services time and time again. We put our whole trust in Kyle and the team at Canford Heath knowing that with their brilliant reputation they would be the best agents to market our property and follow it through till completion smoothly, and of course it paid off. Nothing is too much for Kyle who puts his whole heart into the business, doing everything in his power to keep both vendors and buyers as informed & happy as they can be. He goes above and beyond the call of duty for a standard branch manager, and we are so greatful for every effort he made for us. Thank you again to Kyle, Marcus & David for all of your time and efforts in selling our home and we wish you every success in your outstanding estate agency. With Kind Regards Jade & Rob Grant
Dear Robert, Thank you for taking the time to leave this wonderful five star review. The team at Austin & Wyatt, Canford Heath strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with the entire team at the branch, many thanks.
5/5
We bought a house from Kyle and the team and they were excellent in pushing the solicitors to reach the critical exchange date in order to enable us to apply for our children's schools before the admissions deadline. It was a stressful time for all parties but they kept in contact every step of the way and worked incredibly hard. I would especially like to thank David who was very helpful and had a wealth of knowledge on the local area, as we moved from another county and did not know the area at all. The entire team were fantastic from start to finish. I would definitely recommend them.
Hi Laura, Thank you for taking the time to leave this wonderful five star review. The team at Austin & Wyatt in Poole, strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Kyle, David and the entire team at the branch, many thanks.
5/5
We recently bought a property being sold through Austin and Wyatt and have been very impressed with their service. Kyle who managed the sale has been fantastic and worked hard to ensure the sale went through, chased the other agents and solicitors regularly where other agents were not communicating. We believe that this sale may have fallen through if not for Kyle and his perseverance. We would recommend this agent to anyone considering selling a property as their service far exceeded any agent we have dealt with before.
Thank you for taking the time to leave us this wonderful review and recommendation. We always are glad to hear excellent feedback about the service we deliver to all our customers. I will make sure i share your review with Kyle and the entire team at Austin & Wyatt in Canford Heath for delivering their proven 5* service. Kind regards,Sarah
5/5
Rating only, no written review.
Thank you for taking the time to leave us this fantastic five star rating, it is great to see that you were very happy with the service the team at Austin & Wyatt in Southampton provided you. Many Thanks.
5/5
Rating only, no written review.
Thank you for your wonderful 5* review of Austin & Wyatt in Southampton.
5/5
Brilliant from start to finish
Hi Kate, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of the teams brilliant service. Many thanks, Austin & Wyatt.
1/5
Absolute joke. Tried calling a few times from 9am to 11am and it constantly went to voicemail. Left a message for them to call me back. 2 hours later, no response so called another branch to see if they were open. The lady I spoke to said she would send them an email and get someone to call me back. 3 hours later, and after trying to call again a couple of times, still no response or call back. Called the other branch again and the same lady said she would call them and chase herself and that someone would call me back. It's now 1pm the next day and still no response. If the company are this incompetent when it comes to picking up a phone and calling a potential new customer, then I dread to think what they're like as an estate agent.
Thank you Carl for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
3/5
The main issue with A&W is the fact that it is a "one stop shop" of a mortgage broker, estate agent & solicitors. Because of this, I found it hard to get a straight answer from any department when dealing with them. However, the team there are helpful and friendly.
Hi Oscar, Thank you for your review, it's great to see the staff have always been helpful ad friendly, however please let us know if there is any way you feel we could improve our service. Many thanks, Austin &Wyatt.
1/5
Two issues with the lettings team. 1) On arrival the electric shower in my property was broken. I was told as running water available that this was all they were required to provide and that it would be fixed in due course - meaning my disabled mother had to travel to a local pool to maintain her personal hygiene. 2) Having paid my Β£850 rent in full and on time throughout the course of my rental - a breakdown in communication internally currently has seen me wait weeks for a refund to be processed. Rather than attend to this I was told I had to wait for them to negotiate with the landlord to secure funds (who lived in the far east). Considering the fee's I paid - this is not the level of service i would expect. Be warned!
Good morning, I can see that you had a shower over your bath and once the shower was reported it was fixed within a week and you confirmed that you were happy with the outcome from this. I believe during this period you still had access to the bath allowing you to use this. I can see that you were the only named Tenant and we were not aware that you had someone else living with you so I am afraid that we were not able to tend to the needs of your mother. Your refund should now have been processed but if you have not received this, please give us a ring or pop in to the office. With many thanks, A&W
4/5
Estate agents seem to attract a lot of criticism but in many cases itβs not the estate agents fault; buyers, solicitors and others can create problems resulting in lengthy delays. I would like to thank Austin & Wyatt in London road Southampton for their tenacity in persevering with the sale of my property despite suspicious buyers and indifferent solicitors.
Hi, Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Southampton during your sale! Kind regards.
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Poole (15 Adastral Square) has the most, with 264 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards: Austin and Wyatt, Poole won Gold.
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